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Rinnai Outdoor Radiant Heater Product Warranty
NOTICE TO CONSUMERS UNDER AUSTRALIAN CONSUMER LAW
Notice to consumers under the Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benets provided by this Warranty are in addition to any other rights and remedies of a consumer
under the Australian Consumer Law and any other law which may apply to the Product.
Rinnai Australia Pty Ltd
1� WHAT IS COVERED BY THIS WARRANTY?
We warrant that your Rinnai Product purchased in Australia is free from defects in material and workmanship,
subject to the terms and conditions contained in this document.
2� WARRANTY PERIOD
This Warranty applies to any defect in your Rinnai Product which appears within the period:
(a) commencing on the installation date specied in the Compliance Certicate or, if the installation date
cannot be established to Rinnai’s satisfaction, commencing on the date 3 months after manufacture of
the Product; and
(b) determined in accordance with Schedule 1.
Any Product we repair or replace under this Warranty will only be warranted by us only for the balance of the
original Warranty Period. You may have statutory rights outside of the Warranty Period.
3� WHAT WE WILL DO
To honour this Warranty, we will:
(a) arrange for the Product to be repaired or replaced, at our option and expense, within a reasonable
period; or
(b) pay you an amount equivalent to the cost of repairing or replacing the Product.
If Rinnai provides you with either the replacement cost or replacement product, ownership of the original
product shall immediately transfer to Rinnai.
Rinnai is responsible for reasonable costs associated with legitimate warranty claims, including call-out of an
authorised Rinnai service provider to inspect the faulty product. Rinnai is not responsible for:
(a) costs for tradespeople that are not authorised Rinnai service providers; or
(b) any costs, including call-out costs for an authorised Rinnai service provider, associated with a product
which is determined upon inspection not to be covered by this warranty.
The consumer will be reimbursed by Rinnai for any reasonable costs associated with making a legitimate
warranty claim against Rinnai which are not otherwise specied above.
Enquiries relating to Warranty claims for Rinnai products or services must be made by contacting Rinnai
Australia’s National Sales and Service department. Contact details are on the back of this document.
Rinnai 15 ORH OIM
WARRANTY
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