Miele 1447744 Front Load White Laundry Pair with WXF660WCS 24 Inch Smart Washer, TXI680WP 24 Inch Electric Dryer and 2x Pedestal

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User Manual

This is the main product document for model 1447744.

The file format is pdf, 108 pages, you can download this manual here .

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Operating and Installation
Instructions
Washer
To prevent accidents and appliance damage, read these instructions
before installation or use.
en-US M.-Nr. 11 622 860
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Contents
2
Caring for the environment .............................................................................. 6
IMPORTANT SAFETY INSTRUCTIONS ............................................................ 7
Guide to the washer .......................................................................................... 12
Control panel....................................................................................................... 12
Examples on how to operate the appliance........................................................ 14
Before using for the first time .......................................................................... 15
Miele@home........................................................................................................ 16
1. Setting the display text.................................................................................... 17
2. Setting up Miele@home .................................................................................. 17
3. Removing the shipping struts ......................................................................... 18
4. Commissioning TwinDos................................................................................. 18
Determining the water hardness .................................................................... 18
5. Starting the calibration program...................................................................... 21
Environmentally friendly washing .................................................................... 22
Energy and water consumption .......................................................................... 22
Detergent consumption....................................................................................... 22
Feedback ....................................................................................................... 23
1. Prepare the laundry....................................................................................... 24
2. Selecting a program...................................................................................... 25
3. Loading the washing machine ..................................................................... 27
4. Selecting program settings .......................................................................... 28
Selecting a temperature/spin speed ................................................................... 28
Selecting an extra option..................................................................................... 28
Degree of soiling ............................................................................................ 28
Delay start/SmartStart ................................................................................... 29
5. Adding detergent........................................................................................... 31
TwinDos............................................................................................................... 31
How UltraPhase1 and UltraPhase2 work ..................................................... 31
Activating TwinDos dispensing ...................................................................... 31
Changing TwinDos dispensing....................................................................... 31
Deactivating TwinDos dispensing .................................................................. 31
Selecting the degree of soiling.................................................................. 32
Replacing detergent cartridges ...................................................................... 32
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Contents
3
Detergent dispenser drawer................................................................................ 33
Using chlorine bleach..................................................................................... 33
Adding powder detergent............................................................................... 34
Adding fabric softener.................................................................................... 35
Using detergent tablets or pods..................................................................... 35
CapDosing........................................................................................................... 36
6. Starting a program ........................................................................................ 38
Adding laundry during a program sequence (AddLoad) ..................................... 38
7. Program end .................................................................................................. 39
Spin cycle ........................................................................................................... 40
Program guide ................................................................................................... 42
Extra options...................................................................................................... 49
SoftSteam ........................................................................................................... 49
Pre-wash ............................................................................................................. 49
Buzzer.................................................................................................................. 49
Extra options can be selected using the Optionssensor button ........................ 50
Extra Gentle.................................................................................................... 50
ExtraRinse ...................................................................................................... 50
Soak ............................................................................................................... 50
AllergyWash.................................................................................................... 50
Wash program overview – extra options......................................................... 51
Program sequence ............................................................................................ 52
Changing the program sequence .................................................................... 54
Changing a program (safety lock) ....................................................................... 54
Interrupting a program......................................................................................... 54
Canceling a program ........................................................................................... 54
Detergent ........................................................................................................... 55
Detergents recommended by Miele .................................................................... 55
General detergent recommendations.................................................................. 56
Cleaning and care ............................................................................................. 57
Cleaning the housing and control panel.............................................................. 57
Cleaning the detergent dispensing drawer ......................................................... 57
TwinDos maintenance ......................................................................................... 60
Sanitize info(Cleaning the drum).......................................................................... 61
Cleaning the water-inlet filter............................................................................... 61
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Contents
4
Frequently Asked Questions ............................................................................ 62
A wash program cannot be started..................................................................... 62
Fault message after a program has been interrupted ......................................... 63
Fault message after the end of the program ....................................................... 64
Messages or faults affecting the TwinDos system .............................................. 65
General problems with the washer...................................................................... 67
Poor wash results................................................................................................ 69
The drum door cannot be opened ...................................................................... 70
Opening the door in the event of a blocked drain outlet and/or power outage .. 71
Customer Service.............................................................................................. 73
Contact in the event of a fault ............................................................................. 73
Optional accessories........................................................................................... 73
Appliance warranty and product registration ...................................................... 73
Installation.......................................................................................................... 75
Front view............................................................................................................ 75
Rear view............................................................................................................. 76
Installation surface .............................................................................................. 77
Transporting the washing machine to its installation site.................................... 77
Removing the shipping struts ............................................................................. 78
Installing the shipping struts ............................................................................... 80
Leveling the machine........................................................................................... 81
Unscrewing and adjusting the feet................................................................. 81
Installing under a countertop.......................................................................... 82
Washer-dryer stack ........................................................................................ 82
Additional installation requirements .................................................................... 83
Installing under a countertop.......................................................................... 83
Setting up the cabinet .................................................................................... 83
For closets at room height.............................................................................. 84
Product Dimensions ............................................................................................ 84
Dimensions..................................................................................................... 84
Installation on a plinth .................................................................................... 85
Washer-dryer stack ........................................................................................ 85
The water protection system............................................................................... 86
Water intake ........................................................................................................ 87
Water drainage .................................................................................................... 88
Electrical connection ........................................................................................... 89
Technical data.................................................................................................... 90
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Contents
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Settings .............................................................................................................. 91
Calling up settings............................................................................................... 91
Selecting settings................................................................................................ 91
Changing a setting .............................................................................................. 91
Closing the Settings menu .................................................................................. 91
Language ......................................................................................................... 92
TwinDos............................................................................................................... 92
Select detergent ............................................................................................. 92
Degree of soiling.................................................................................................. 92
Buzzer volume..................................................................................................... 92
Keypad tone ........................................................................................................ 93
Welcome tone ..................................................................................................... 93
Code.................................................................................................................... 93
Unit ...................................................................................................................... 94
Brightness ........................................................................................................... 94
Display switch-off................................................................................................ 95
Program info........................................................................................................ 95
Memory ............................................................................................................... 95
Water intake ........................................................................................................ 95
Soak duration ...................................................................................................... 96
Gentle action ....................................................................................................... 96
Temp. reduction................................................................................................... 96
Maximum rinse level............................................................................................ 96
Suds cooling........................................................................................................ 96
Low water pressure............................................................................................. 97
Anti-Crease.......................................................................................................... 97
Miele@home........................................................................................................ 97
Remote control.................................................................................................... 98
SmartGrid ............................................................................................................ 98
RemoteUpdate .................................................................................................... 99
Bleach ................................................................................................................. 100
Copyrights and licenses for the communication module.................................... 100
Detergents and care products ......................................................................... 101
Detergent............................................................................................................. 101
Special-purpose detergents......................................................................... 102
Fabric care.................................................................................................... 103
Additives....................................................................................................... 103
Machine care....................................................................................................... 103
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Caring for the environment
6
Disposal of the packing
material
The cardboard box and packing
materials protect the appliance during
shipping. They have been designed to
be biodegradable and recyclable.
Ensure that any plastic wrappings,
bags, etc. are disposed of safely and
kept out of the reach of children.
Danger of suffocation!
Disposal of your old appliance
Electrical and electronic appliances
contain valuable materials. They also
contain certain substances, compounds
and components which were essential
for the proper functioning and safe use
of the equipment. Handling these
materials improperly by disposing of
them in your household waste can be
harmful to your health and the
environment. Therefore, please do not
dispose of your old appliance with
regular household waste and follow
local regulations on proper disposal.
Consult with local authorities, dealers or
Miele in order to dispose of and recycle
electrical and electronic appliances.
Miele assumes no responsibility for
deleting any personal data left on the
appliance being disposed. Please
ensure that your old appliance is kept
away from children until removal.
Observe safety requirements for
appliances that may tip over or pose an
entrapment hazard.
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IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of fire, electric shock or injury to persons while
using your appliance follow basic safety precautions, including the
following:
Read all instructions before using the appliance.
GROUNDING INSTRUCTIONS
This appliance must be grounded. In the event of a malfunction or
breakdown, grounding will reduce the risk of electric shock by
providing a path of least resistance for electric current. This
appliance is equipped with a cord having an equipmentgrounding
conductor and a grounding plug. The plug must be plugged into an
appropriate outlet that is properly installed and grounded in
accordance with all local codes and ordinances.
WARNING - Improper connection of the equipment-grounding
conductor may result in a risk of electric shock. Check with a
qualified electrician if you are in doubt as to whether the appliance is
properly grounded.
Do not modify the plug provided with the appliance - if it will not
fit the outlet, have a proper outlet installed by a qualified electrician.
Do not install or use a washer with visible damage.
Do not install or store this appliance where it will be exposed to
the weather.
Do not install your washing machine where temperatures below
freezing may occur. Frozen hoses may burst under pressure. The
reliability of the electronic control unit may be impaired at
temperatures below freezing.
7
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IMPORTANT SAFETY INSTRUCTIONS
Before connecting the machine, ensure that the connection data
on the data plate (fusing, voltage and frequency) match the mains
electrical supply. If in doubt contact an electrician.
Do not use an extension cord to connect this appliance to the
power supply. Extension cords do not guarantee the required safety
of the appliance (e.g. danger of overheating).
This appliance is not designed for maritime use or for use in
mobile installations such as recreational vehicles or aircraft.
However, under certain conditions it may be possible for an
installation in these applications. Please contact the Miele Service
Dept. with specific requirements.
Do not repair or replace any part of the appliance or attempt any
servicing unless specifically recommended in these operating
instructions.
If the power cord is damaged it must only be replaced by a Miele
Service technician with a genuine Miele power cord.
Under certain conditions, hydrogen gas may be produced in a hot
water system that has not been used for 2 weeks or more.
HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not
been used for such a period, turn on all hot water faucets and let the
water flow from each for several minutes before using the washing
machine. This will release any built-up hydrogen gas. Do not smoke
or use an open flame during this time, the gas is flammable.
Before the appliance is removed for service or discarded, remove
the door.
8
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IMPORTANT SAFETY INSTRUCTIONS
Use
Do not allow children to play on or in the appliance. Close
supervision is necessary when the appliance is used near children.
The drum door glass will be hot when washing at very high
temperatures. Do not touch the glass. Danger of burns! Keep
children away from the washer when in use.
Only use the washing machine to wash items which are specified
by the manufacturer to be machine washable on the fabric care
label. Any other applications may be dangerous.
Do not wash articles that have been previously cleaned, washed,
soaked or spotted with gasoline, dry-cleaning solvents or other
flammable substances. These articles give off vapors that could
ignite or explode. Do not add these items to the wash load.
Do not add gasoline, dry-cleaning solvents, or other flammable or
explosive substances to the wash water. These substances give off
vapors which could ignite or explode.
Do not use cleaning solvents on or near the machine or the
controls. Contact with cleaning solvents will damage the surface..
Do not reach into the appliance if the drum is moving.
Do not tamper with the controls.
SAVE THESE INSTRUCTIONS
9
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IMPORTANT SAFETY INSTRUCTIONS
Miele tumble dryers and Miele washing machines can be installed
as a washer-dryer stack. A Miele washer-dryer stacking kit is
required as an optional accessory for this. Please ensure that the
washer-dryer stacking kit is suitable for the Miele tumble dryer and
the Miele washing machine.
If installing the machine on a Miele plinth (available as an optional
accessory), please make sure you order the correct one for this
washing machine.
Should detergent enter the eyes, rinse out immediately with plenty
of lukewarm water. If accidentally ingested, seek medical advice
immediately. People who have sustained damage to the skin or who
have sensitive skin should avoid contact with the detergent.
Be careful when opening the door following use of the steam
function. There is a danger of burning due to escaping steam and
the high temperature of the surface of the drum as well as the
porthole glass. Step back and wait until the steam has dissipated.
The maximum dry laundry weight is 17.6 lb (8 kg). See the
“Program guide” for the maximum recommended loads for individual
programs.
10
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IMPORTANT SAFETY INSTRUCTIONS
FCC Declaration of Conformity
These devices comply with FCC Rules Part15. This equipment
has been tested and found to be in compliance with the limits for a
ClassB digital device, pursuant to Part15 of the FCC Rules of
Operation and is subject to the following conditions:
These devices may not cause harmful interference.
These devices must accept any interference received, including
interference that may cause undesired operation.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set
forth for an uncontrolled environment. This equipment should be
installed and operated with minimum distance 8" (20cm) between
the radiator and your body.
Industry Canada Statement
This digital apparatus does not exceed the ClassB limits for
Radio Noise Emissions from digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of
Communications.
Complies with Canadian ICES-003 ClassB specifications.
11
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Guide to the washer
12
Control panel

a
Control field
The control field consists of a
display and various sensor buttons.
The individual sensor buttons are
explained in the following sections.
b
Sensor buttons 
The values in the display can be
changed with the  sensor
buttons. The sensor button
increases the value or moves the
selection list up; the sensor
button decreases the value or moves
the selection list down.
c
Sensor buttons for extra options
You can supplement the wash
programs with extra options.
If a wash program has been
selected, the sensor buttons for the
possible extras light up dimly.
d
Display
The following values are displayed
and/or selected on the display:
1. The temperature, spin speed, and
time left for the selected wash
program.
2. The individual values of the
selection lists for extras and
settings.
e
OK sensor button
The OK sensor button is used for
confirming selected values.
f
Sensor button
The sensor button starts the
delay start function. With the delay
start function, you can delay the
start of the program. The start of the
program can be delayed from
15minutes up to a maximum of 24
hours.
Please see “Delay start” for more
information.
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Guide to the washer
13
g
sensor button
You can view information about the
energy and water consumption of
your washing machine with the
sensor button.
See “Washing environmentally and
economically” under the “Feedback”
section for additional information.
The following information will appear
in the display:
An estimate of the energy and
water consumption before the
program begins.
The actual energy and water
consumption during the program
or at the end of the program.
h
sensor button
You can specify the degree of soiling
of the load in three settings. This
sensor button is only active with the
TwinDos option activated.
i
Start/Add laundrysensor button
The program can be started as
soon as the sensor button is
flashing on and off. Touching
theStart/Add laundry sensor
button starts the selected
program. The sensor button
lights up constantly.
Once the program has been
started, theStart/Add laundry
sensor button allows you to
add laundry.
j
Sensor button
Activate detergent dispensing with a
capsule by using the sensor buttons.
k
TwinDos sensor button with the
additional Whites and Colors
sensor buttons
The TwinDos sensor button is used
for deactivating and activating
automatic detergent dispensing.
Depending on the color composition
of your load, you can control the
detergent combination by selecting
the Whites or Colors sensor button.
Please see “TwinDos” for additional
information.
l
Optical interface
This is used by the Service
department as a transmission point.
m
Program selector
for selecting programs and for
switching the machine off. The
washing machine is switched on
when you select a program, and
switched off by turning the program
selector to the position.
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Guide to the washer
14
Examples on how to operate
the appliance
Scrolling through a list
The scroll bar in the display indicates
that a selection is available.
Language 
OK
The list scrolls down when the
sensor button is touched. The list
scrolls up when the sensor button is
touched. The OK sensor button is used
to activate the option in the display.
Identifying the selected option
Cap 
OK
An activated option in a list will have a
check mark next to it.
Setting numerical values
Start in
OK
h:0000
The numerical value is highlighted in
white. Touching the sensor button
decreases the value. Touching the
sensor button increases the value. The
OK sensor button is used to activate
the value in the display.
Leaving a submenu
Select Back  to exit a submenu.
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Before using for the first time
15
Damage from incorrect
installation and connection.
Installing and connecting the
washing machine incorrectly will
cause serious damage to property.
See “Installation”.
Removing the protective film
and stickers
Remove:
- any protective film from the door
- any stickers from the front and from
the lid
Please do not remove any labels
(e.g., the data plate) which are visible
when you open the door.
This washing machine has undergone
a complete functional test at the
factory and some residual water will
therefore remain in the drum from this
process.
Remove the detergent
cartridges and the drain hose
elbow from the drum
Two detergent cartridges for automatic
detergent dispensing and an elbow
piece for the drain hose are stored in
the drum.
Pull open the door.
Take the two cartridges and the
elbow piece out of the drum.
Shut the door.
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Before using for the first time
16
Miele@home
Your washing machine is equipped
with an integrated WiFi module.
To use this feature, you will need:
- A WiFi network
- The Miele@mobile app
- A Miele user account. The user
account can be created via the
Miele@mobile app.
The Miele@mobile app will guide you as
you connect your washing machine to
your home WiFi network.
Once your washing machine is
connected to your WiFi network, you
can use the app, for example, to carry
out the following activities:
- Operate your washing machine
remotely
- Access information about the
operating status of your washing
machine
- Access information about a program
sequence on your washing machine
Connecting your washing machine to
your WiFi network will increase energy
consumption, even when the washing
machine is switched off.
Before installing the washing
machine in its final location, ensure
the signal strength is sufficient for
your WiFi network.
Availability of the WiFi connection
The WiFi connection shares a frequency
range with other appliances (including
microwave ovens and remote control
toys). This can cause sporadic or even
complete connection failures.
Therefore, the availability of featured
functions cannot be guaranteed.
Miele@home availability
The ability to use the Miele app
depends on the availability of the
Miele@home service in your country.
The Miele@home service is not
available in every country.
For information about availability,
please visit www.miele.com.
Miele App
The Miele App is available to download
free of charge from the Apple App
Store
®
or from the Google Play Store™.
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Before using for the first time
17
Switching on the washing
machine
Turn the program selector to the
Normal program.
The welcome tone will sound and the
welcome screen will light up.
The display will guide you through the
5steps of the initial commissioning.
1. Setting the display text
You will be asked to set the display
language. It is possible to change the
language at any time by setting the
program selector to Additional
programs in the Settings  submenu.
english (US)
OK
Touch the  sensor buttons until
the language you want appears in the
display.
Confirm your choice of language by
touching the OK sensor button.
2. Setting up Miele@home
The following message appears in the
display:
Miele@home
Confirm with OK.
The following message appears in the
display:
Set up now
To set up Miele@home now: touch
the OK sensor button.
To postpone setup: touch the
sensor button until the following
appears in the display: Set up later and
press the OKbutton to confirm.
The following selection options appear
in the display:
1. Connect via WPS
2. Connect via App
Select the required connection type.
You will then be guided by the display
and the Miele app.
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Before using for the first time
18
3. Removing the shipping
struts
Damage resulting from failure to
remove the shipping struts.
Failure to remove the shipping struts
can result in damage to the washing
machine and to adjacent cabinetry or
appliances.
Remove the shipping struts as
described in “Installation and
connection”.
The following message appears in the
display:
Remove shipping struts
Confirm with the OK sensor button.
4. Commissioning TwinDos
The UltraPhase1 and UltraPhase2
values are pre-set in the standard
settings and only need to be confirmed.
The following message appears in the
display:
TwinDos
Confirm with the OKsensor button.
The following message appears in the
display:
Set now
To set up TwinDos now, touch the
OKsensor button.
To postpone setup: touch the
sensor button until the following
appears in the display: Set up later and
press the OKbutton to confirm.
Determining the water hardness
Water hardness is an indication of the
amount of minerals dissolved in water.
The more minerals in the water, the
higher the water hardness and more
detergent must be dispensed.
Tip: You can measure the water
hardness yourself using the enclosed
test strip. Alternatively, your local water
authority will be able to tell you the
hardness of water in your area.
Dip the test strip in the water for
approx. 1second. Shake excess
water off the test strip.
After approx. 1minute, and based on
the coloration, you will be able to read
the water hardness from the table
below.
Test strip Hardness range
4green areas Hardness level I
1red area
2red areas Hardness level II
3red areas Hardness level III
4red areas
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Before using for the first time
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Settings for compartment
The UltraPhase1 values are pre-set in
the standard default settings.
Agent for 
OK
Confirm with the OKsensor button.
Miele UltraPhase 1
OK
Confirm with the OKsensor button.
The following will appear in the display:
Set the dosage. Observe water hardness
levels
Confirm with the OKsensor button.
The dispensing quantity for
UltraPhase1 for (hardness level I)
is pre-set.
Per load
OK
ml46
Confirm the pre-set value with the
OKsensor button. If you want to
change this value, use the
sensor buttons and confirm with
the OKsensor button.
UltraPhase1
Hardness level I 46ml
Hardness level II 58ml
Hardness level III 70ml
The following will appear in the display:
Insert 
Remove the cover from the detergent
cartridge.
Open the TwinDos flap.
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Before using for the first time
20
Push the UltraPhase1 detergent
cartridge into compartment1 until it
locks into position.
Settings for compartment
The UltraPhase2 values are pre-set in
the standard default settings.
After the cartridge has been pushed in,
the display message switches to:
Agent for 
OK
Confirm with the OKsensor button.
Miele UltraPhase 2
OK
Confirm with the OKsensor button.
The dispensing quantity for
UltraPhase2 for (hardness level I)
is pre-set.
Per load
OK
ml36
Confirm the pre-set value with the
OKsensor button. If you want to
change this value, use the
sensor buttons and confirm with
the OKsensor button.
UltraPhase2
Hardness level I 36ml
Hardness level II 45ml
Hardness level III 54ml
The following will appear in the display:
Insert 
Remove the cover from the detergent
cartridge.
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Before using for the first time
21
Push the UltraPhase2 detergent
cartridges into compartment2 until
it locks into position.
When the cartridge is pushed in, the
display message switches to:
“TwinDos” set. Can be changed in
“Settings”.
Confirm with the OK sensor button.
Close the TwinDos flap.
5. Starting the calibration
program
For optimum water and energy
consumption and excellent wash
results, it is important to calibrate the
washing machine.
To do this, the Normal program must
be run without laundry and without
detergent.
No other programs can be started until
calibration has been carried out.
The following message appears in the
display:
Open  and run “Normal” with “Hot Plus”
without laundry.
Touch the sensor button until the
OK sensor button lights up and
confirm with OK.
Turn on the faucet.
Touch the Start/Add laundry sensor
button.
The washing machine calibration
program has started. It will take
approximately 2hours.
At the end of the program, the following
message will appear in the display:
Set up complete
Take hold of the door and pull it
open.
Tip: Leave the door slightly open to
allow the drum to dry.
Turn the program selector to the
position.
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Environmentally friendly washing
22
Energy and water consumption
- Make use of the maximum load of
the respective wash program.
The energy and water consumption
will then be the lowest in relation to
the size of the load.
- When smaller amounts of laundry are
washed, the washing machine's
automatic load control system will
reduce the amount of water and
energy used.
- Use the Express program for small,
lightly soiled loads.
- Modern detergents make it possible
to wash at lower temperatures. Using
the corresponding temperature
settings will save energy.
- Washing at low temperatures and/or
using liquid detergents can cause
bacteria and odors to build up in the
washing machine. Miele therefore
recommends cleaning the washing
machine once every month.
The washing machine provides you
with a reminder with the message
Sanitize info: Run the “Sanitize” or “Clean
Machine” program in the display.
Detergent consumption
- Use the TwinDos system for exact
dispensing.
- Adjust the dosage to the level of
soiling of the laundry.
- Do not exceed the amounts of
detergent recommended on the
packaging.
- Only use high efficiency detergent
with the following label:
When drying with a tumble
dryer
Select the highest possible spin speed
for the wash program to save energy in
the subsequent tumble dryer cycle.
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Environmentally friendly washing
23
Feedback
You can view information about the
energy and water consumption of your
washing machine with the sensor
button.
The following information will appear in
the display:
- An estimate of the energy and water
consumption before the program
begins.
- The actual energy and water
consumption during the program or
at the end of the program.
1. Estimate
After selecting a wash program,
touch the sensor button.
The estimated energy and water
consumption levels will be displayed as
a bar chart.
OK
The more bars visible (), the higher the
energy or water consumption.
The estimate will vary depending on the
wash program, temperature, and any
extra options selected.
Touch the OKsensor button or wait
until the display automatically returns
to the standard display.
2. Actual consumption
You can view the actual amount of
energy and water used by a program
both during and at the end of the
program.
Touch the sensor button.
OK
Energy < 0.1
kWh
Use the sensor buttons to
change to the estimated water-
consumption levels.
The consumption will alter as the
program progresses.
If the door is opened or the machine
has switched off automatically at the
end of the program, the data will revert
to the estimated consumption.
Tip: You can view the consumption
data for the last wash program in
Settings  under Consumption.
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1. Prepare the laundry
24
Empty all pockets.
Damage due to foreign objects.
Nails, coins, paper clips, and so on
can cause damage to garments and
components in the machine.
Check the laundry before washing
and remove any such foreign
objects.
Sort the laundry
Only wash items that are labeled
machine washable by the manufacturer.
Most garments have a fabric care label
in the collar or side seam.
Sort the laundry by care label and
color.
Tip: Dark fabrics often bleed the first
few times they are washed. They should
be washed separately several times
before being included in a mixed load.
Pre-treating stains
Badly soiled areas and stains should
be cleaned as soon as possible,
preferably while still fresh. Stains
should be carefully dabbed off using
a soft cloth. Do not rub!
Tip: Stains (such as blood, egg, coffee,
and tea) can be pre-treated using some
handy tricks which can be found in the
Miele guide to laundry care. Please
contact Miele directly or submit a
request via Internet page to obtain or
view a copy of this manual.
Damage due to solvent-based
cleaning agents
Cleaning agents containing benzine,
stain remover, etc., can damage
plastic parts.
When pre-treating a stain, make sure
that plastic parts do not come into
contact with cleaning agents.
Risk of explosion due to solvent-
based cleaning agents.
When using solvent-based cleaning
agents, an explosive mixture may
develop.
Never use solvent-based cleaning
agents in the washing machine.
General tips
- Curtains: Remove any lead weights
or strips before washing.
- Loose bra underwires should be
removed or sewn in place before
washing.
- Close zippers, hooks and eyelets
before washing.
- Comforter covers and pillowcases
should be fastened to prevent small
items from rolling inside of them.
Do not wash items with the
symbol on the fabric care label.
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2. Selecting a program
25
Switching on the washing
machine
Turn the program selector to a
program.
Program selection
There are three possible ways to select
a program:
1. Selecting the standard programs
with the program selector dial
Turn the program selector to the
required program.
The selected program will be shown in
the display. This will then be replaced
by the standard display.
2. Selecting additional programs by
setting the program selector to
“Additional programs/” and using
the display:
Turn the program selector to the
Additional programs/position.
The following appears in the display:
Table Linens/Drapes
OK
Touch the  sensor buttons until
the program you want appears in the
display.
Confirm the program with the OK
sensor button.
Pre-set program parameters will be
displayed, depending on the program
selected.
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2. Selecting a program
26
3. Selecting programs via the
MobileStartprogram selector
position and the Miele@mobile app
Tip: In order to use MobileStart, the
washing machine must be logged on to
the WiFi network and Remote control
must be switched on.
Turn the program selector to the
MobileStartposition.
The following appears in the display:
Load laundry, close the door and press
“Start”. Appliance can be remotely
controlled
Follow the instructions in the display
and start the program.
The following appears in the display:
MobileStart 
The washing machine can now be
operated with the Miele@mobile app.
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3. Loading the washing machine
27
Opening the door
Take hold of the door and pull it
open.
Check the drum for pets or foreign
objects before loading it with
laundry.
The most efficient use of energy and
water is achieved when a full load is
washed. However, do not overload as
this reduces cleaning efficiency and
causes creasing.
Unfold the laundry and load loosely
into the drum.
Mixing both large and small items
gives better wash results and also
helps distribute the load evenly during
spinning.
Tip: Please note the maximum load for
different wash programs. The relevant
program load is always shown in the
display when you select a program.
Closing the door
Make sure that no items are caught
between the door and the seal.
Shut the door with a gentle swing.
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4. Selecting program settings
28
Selecting a temperature/spin
speed
You can alter the pre-set temperature/
spin speed of a wash program if this is
permitted by the program.
The temperatures reached inside the
washing machine might not be the
same as the temperatures selected.
Perfect wash results are achieved
through a combination of energy use
and wash duration.
Touch the  sensor buttons above
or below the temperature or spin
speed value in the display until the
temperature/spin speed you want
appears in the display.
Selecting an extra option
Touch the sensor button for the extra
you want. It then lights up brightly.
Tip: You can select multiple extras for a
wash program.
Not all the extra options can be used
with every program. If an extra option
is not dimly lit, this option is not
permitted for the wash program (see
“Extra options”).
Options sensor button
You can select extra options using the
Options sensor button.
Touch the Optionssensor button.
The following appears in the display:
No Extras
OK
Touch the sensor buttons until
the extra option you want appears in
the display.
Confirm the extra option with the OK
sensor button.
Degree of soiling
The sensor button is only active
with the TwinDos option activated.
See “5. Adding detergent – TwinDos”
for more information.
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4. Selecting program settings
29
Delay start/SmartStart
Delay Start
With the Delay Start function, you can
delay the start of the program.
This function is active when the
setting SmartGrid is switched off.
The hours can be set in the values from
00 to 24. The minutes can be set in 15-
minute increments from 00 to 45.
Setting the Delay Start time
Touch the sensor button.
The following will appear in the display:
Start in
OK
h:0000
Set the hours with the sensor
buttons. Confirm with the OK sensor
button.
The display will change:
Start in
OK
h0006:
Set the minutes with the sensor
buttons. Confirm with the OK sensor
button.
Tip: The values will count upward and
downward automatically if you keep
your finger on the sensor buttons.
Canceling Delay Start
The selected delay-start period can be
canceled before the program starts.
Touch the sensor button.
The selected delay-start period will
appear in the display.
Set a time value of 00:00 h with the
sensor buttons. Confirm with
the OK sensor button.
The selected delay-start period has
been canceled.
After the program has started, the
selected delay-start period can only
be changed or canceled by
interrupting the program.
Changing Delay Start
The selected delay-start period can be
changed before the program starts.
Touch the sensor button.
Change the specified time and
confirm with the OK sensor button.
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4. Selecting program settings
30
SmartStart
The SmartStart function lets you
define a time period during which your
washing machine will start
automatically. The start takes place via
a signal, e.g., from your energy
supplier, that indicates that the
electricity rate is particularly
economical. Please check with your
local utility provider for availability.
This function is active when the
SmartGrid setting is switched on.
The time period can be defined
between 15minutes and 24hours.
During this period, the washing
machine waits for the signal from the
energy supplier. If no signal is sent
during the defined period, the washing
machine starts the wash program.
Setting the time period
If you have activated the SmartGrid
function in Settings, SmartStart in
instead of Start in will appear in the
display when you touch the sensor
button (see “Settings – SmartGrid”).
The procedure for setting this is the
same as for setting the time for Delay
Start.
Use the sensor buttons to enter
the hour and confirm your entry with
the OK sensor button.
The hour will be saved and the minute
number block will be highlighted.
Use the sensor buttons to enter
the minutes and confirm your entry
with the OK sensor button.
Press the Start/Add laundry sensor
button to start the wash program with
SmartStart.
The following will appear in the display:
SmartStart
OK
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5. Adding detergent
31
There are several options for adding
detergent to the washing machine.
TwinDos
The washing machine is equipped with
the TwinDos system.
TwinDos has to be activated as
described in “Before using for the first
time”.
The TwinDos system can only be
operated with the Miele UltraPhase1
and UltraPhase2 Detergents.
How UltraPhase1 and UltraPhase2
work
UltraPhase1 is a liquid detergent which
dissolves dirt and removes the most
common stains. UltraPhase2 is a
bleaching agent and removes stubborn
stains. For the best washing result,
these two agents are dispensed at
separate times during the washing
process. UltraPhase1 and UltraPhase2
clean white and colored textiles
thoroughly. UltraPhase1 and
UltraPhase2 single use cartridges are
available to order from your Miele
dealer or via Miele online store.
Activating TwinDos dispensing
TwinDos dispensing is automatically
activated on all programs in which
dispensing is possible.
Tip: The detergent dispensing
quantities are pre-set. If too much foam
builds up, the dispensing quantity for
UltraPhase1 and UltraPhase2 can be
reduced via More programs/ TwinDos.
Changing TwinDos dispensing
You can change the suggested color
composition of the laundry.
Touch the Whites or Colorssensor
button.
Deactivating TwinDos dispensing
Touch the TwinDossensor button.
The sensor button is only dimly lit and
dispensing is deactivated.
Using other methods to remove
stains
If you use additional methods of stain
removal, you have the following
options:
- Using the Booster cap and activating
the CapDosing
- Using chlorine bleach via the
compartment in the detergent
dispenser drawer.
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5. Adding detergent
32
Selecting the degree of soiling
The degree of soiling in laundry is
divided into 3settings:
- Light
No visible soiling or stains
- Normal
Visibly soiled and/or just a few slight
stains
- Heavy
Heavily soiled and/or stains clearly
visible
The dispensing amount for TwinDos
and the amount of water required for
rinsing is pre-set for theNormal
degree of soiling.
Touch the sensor button to select
a different degree of soiling.
The amount of detergent and water will
be adjusted to suit the selected degree
of soiling.
Replacing detergent cartridges
Make sure the washing machine is
switched on before replacing a
detergent cartridge. This will ensure that
the counter is set to 0 and the fill level
indicator is correct.
Switch on the washing machine.
Press the yellow button above the
detergent cartridge.
This releases the locking mechanism.
Remove the empty detergent
cartridge.
Insert a new detergent cartridge into
the compartment.
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5. Adding detergent
33
Detergent dispenser drawer
This washing machine requires high
efficiency detergent. Adhere strictly to
the dispensing amounts supplied by the
detergent manufacturer. The detergents
must be marked with the following
label:
Ensure that TwinDos dispensing is
deactivated.
Filling with detergent
Pull out the detergent drawer and add
detergents to the compartments.
Chlorine bleach for removing
stains or liquid detergent for the
pre-wash
Detergent for the main wash and
soaking
Fabric softener, liquid starch, or
capsules
Using chlorine bleach
Damage due to chlorine bleach.
Textiles may be discolored or their
fibers damaged.
Only use chlorine bleach on suitable
textiles.
Chlorination must be activated in the
settings before chlorine bleach is first
used.
Bleach may be used in the following
programs:
- Normal
- Sanitize
- Wrinkle-free
- Dress Shirts
- Extra White
- Table Linens/Drapes
- Baby Clothes
Dispensing bleach
Follow the manufacturer's
instructions on the packaging.
The Pre-wash extra option must not
be selected.
Pour max. 1/4 cup (60ml) of bleach
into the chamber.
The bleach is added automatically
10minutes before the end of the main
wash.
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5. Adding detergent
34
Adding powder detergent
The detergent dispenser drawer
contains an insert for liquid detergent in
the compartment. This insert must
be removed to use powder detergent.
It is not possible to use powder
detergent in the compartment.
A pre-wash cannot be carried out
when using powder detergent.
Remove the detergent dispenser
drawer.
Remove the insert for liquid
detergents from the
compartment.
Replace the detergent dispenser
drawer.
Add powder detergent to the
compartment.
Tip: Reinsert the insert into the
detergent dispenser drawer before next
using liquid detergent.
Tip: Use TwinDos dispensing if you
want to run a program with the Pre-
wash extra option.
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5. Adding detergent
35
Adding fabric softener
Add the fabric softener or the liquid
starch to the compartment. Do not
exceed the maximum level mark.
It will be automatically dispensed in the
final rinse cycle. At the end of the
program, a small amount of water
remains in the compartment.
If starching frequently, clean the
dispenser compartment, especially
the siphon, regularly.
Tips for dispensing
Adjust the detergent dosage to the level
of soiling of the laundry and the
maximum load. Reduce the amount of
detergent with smaller loads (e.g.,
reduce the amount of detergent by ⅓
when washing a half load).
Too little detergent:
- The laundry is not cleaned properly
and may become gray and hard to
the touch over time.
- Can lead to a build-up of bacteria in
the washing machine.
- Grease is not completely removed
from the laundry.
- Can lead to limescale deposits on the
heater elements.
Too much detergent
- Poor wash, rinse, and spin results.
- Causes higher water consumption as
an extra rinse cycle is automatically
activated.
- A greater burden on the environment.
Using detergent tablets or pods
Always put detergent tablets or pods
directly in the drum with the laundry.
They cannot be added via the detergent
dispenser drawer.
See “Detergent” for more information
about detergents and how much to
dispense.
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5. Adding detergent
36
CapDosing
Three different types of capsule are
available:
= Fabric care (e.g., fabric
softener, proofing agent)
= Additives (e.g., detergent
enhancers)
= Detergent (for the main wash
only)
Each capsule contains the correct
amount for one wash cycle.
Capsules are available to order from
Miele’s online store, Miele customer
service, or your Miele dealer.
Capsules pose a health risk.
The ingredients of capsules can be
hazardous to health if they are
swallowed or come into contact with
skin.
Keep capsules out of the reach of
children.
Activating CapDosing
Touch the sensor button.
The following appears in the display:
OK
No Cap
Touch the sensor buttons until
the capsule you want appears in the
display.
Confirm the capsule with the OK
sensor button.
Inserting a capsule
Open the detergent dispenser drawer.
Open the lid of the /
compartment.
Press the capsule in firmly.
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5. Adding detergent
37
Close the lid and press it firmly shut.
Close the detergent dispenser
drawer.
The capsule is opened by the act of
inserting it in the detergent dispenser
drawer. The contents can run out of
the capsule if you then remove it
from the drawer before it is used.
Dispose of opened capsules.
The contents of the capsule will be
added to the wash program at the
correct time.
During CapDosing, water intake to
the compartment takes place
solely via the capsule.
Do not add any additional fabric
softener to the compartment.
Remove the empty capsule at the
end of the wash program.
For technical reasons, a small amount
of water will remain in the capsule.
Deactivating or changing
CapDosing
CapDosing can only be deactivated or
changed prior to program start.
Touch the sensor button.
Select No Cap (deactivate) or a
different type of capsule (change).
Color run and dye removers
Damage due to color run/dye
removers.
Color run and dye removers can
cause corrosion in the washing
machine.
Do not use color run or dye removers
in the washing machine.
Dyes suitable for use in domestic
washing machines can be used.
However, please note that the salt used
in the dyeing process can cause
corrosion to stainless steel components
in the machine if you use dye
frequently. Always observe the dye
manufacturer’s instructions carefully.
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6. Starting a program
38
Touch the flashingStart/Add laundry
sensor button.
The door will lock and the wash
program will start.
The program status will appear in the
display.
The washing machine will keep you
updated on the program status and the
time remaining for the program to run.
If a delay-start period has been
selected, this will appear in the display.
Energy savings
After 10minutes, the indicators dim.
The Start/Add laundrysensor button
flashes.
You can reactivate the indicators:
Touch theStart/Add laundrysensor
button (this does not have any effect
on a program that is running).
Adding laundry during a
program sequence (AddLoad)
Laundry can be added or removed at
any time, provided that the symbol
is not illuminated in the display.
Touch the Start/Add laundrysensor
button.
The following appears in the display:
Please wait
Wait until the following display lights
up:
Door can be opened
Open the door and add or remove
laundry.
Close the door.
Touch the Start/Add laundrysensor
button.
The wash program will continue.
Laundry cannot usually be added or
removed if:
- The suds temperature is above 130°F
(55°C).
- The water inside the drum is above a
certain level.
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7. Program end
39
Opening the door and
removing the laundry
The door remains locked during the
Anti-crease phase. The display will
change to show:
End/Anti-Crease
Press Start button
Unlock the door either by touching
the Start/Add laundrysensor button
or by turning the program selector to
the position.
The door will be unlocked.
Tip: After the Anti-crease phase, the
door will unlock automatically.
Take hold of the door and pull it
open.
Remove the laundry.
Items left in the drum could discolor
other items in the next wash or
become discolored themselves.
Remove all items from the drum.
Check the folds in the door seal for
any foreign objects.
Tip: Leave the door slightly open to
allow the drum to dry.
If applicable, remove the used
capsule from the detergent dispenser
drawer.
Tip: Leave the detergent dispenser
drawer slightly open to allow it to dry.
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Spin cycle
Final spin speed
Program Selectable spin speeds in words and numbers (rpm)
Max
1,600
High
1,200
Med
800
Slow
600
0
Normal X X
Delicates X X X
Sanitize X X X
Handwash X X X X
Dress Shirts X X
Darks/Denims X X X X
Express X X X X
Extra White X X X
Outdoor X X X
Proofing X X X X
Table Linens/Drapes X X X X
Sportswear X X X X
Woolens X X X
Silks X X
Wrinkle-free X X X X
Drain/Spin X X X X
Quick Rinse X X X X X
Baby Clothes X X X X X
Towels X X X X X
Downs X X X X
Pillows X X X X
Clean Machine X
= optimum spin speed for program is pre-set
X = can be selected = cannot be selected
40
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Spin cycle
41
Final spin speed in the wash
program
When a program is selected, the
optimum spin speed for the wash
program is always shown in the display.
A faster spin speed can be selected for
certain wash programs.
The highest selectable spin speed is
indicated in the table.
Omitting the final spin (Rinse hold)
Set the spin speed to (Rinse
hold).
The laundry is not spun after the final
rinse and remains in the rinse water.
This helps prevent creasing if the
laundry is not going to be removed from
the drum immediately after the end of
the program.
Ending a program with a spin cycle
The display showsRinse hold
alternately with the ideal spin speed.
Touch the Start/Add laundrysensor
button to start the final spin.
Ending a program without a spin
cycle
Reduce the spin speed to 0.
Touch the flashingStart/Add laundry
sensor button.
Rinse-spin
There is a spin cycle after the main
wash and between the rinse cycles. A
reduction in the final spin speed will
also reduce the interim spin speed as
appropriate.
Omitting the rinse-spin and final spin
Before the start of the wash program,
reduce the spin speed to 0.
After the last rinse cycle, the water will
be pumped away and the Anti-crease
phase will switch on.
An Extra Rinse cycle is carried out with
this setting for certain wash programs.
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Program guide
Programs on the program selector
Temperature
with garment care label
symbols
Item/Tip
Normal Full load (17.6lb/8kg)
Hot + 140°F/60°C Cotton, linen, and mixed fibre textiles made of
both cotton and linen.
Hot 120°F/50°C
Warm + 105°F/40°C
Warm 85°F/30°C
Cold Cold
USA test program in accordance with: DOE Federal Register 10 CFR Part
430Appendix J2 to subpart B
Canada test program in accordance with: CAN/CSA-C360-13
Delicates Small load (6.6lb/3kg)
Hot + 140°F/60°C For fine textiles made from synthetic fibers.
Hot 120°F/50°C
Warm + 105°F/40°C
Warm 85°F/30°C
Cold Cold
Sanitize Full load (17.6lb/8kg)
Sanitize 170°F/75°C Cotton or linen fabrics with direct skin contact
or for which special hygiene requirements
apply.
Handwash Small load (4.4lb/2kg)
Warm + 105°F/40°C For fine textiles which are only suitable for hand
washing.
Warm 85°F/30°C
Cold Cold
42
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Program guide
Temperature
with garment care label
symbols
Item/Tip
Dress Shirts Small load (4.4lb/2kg)
Hot + 140°F/60°C Pre-treat collars and cuffs depending on the
level of soiling.
Wash silk shirts and blouses in the Silks
program.
Hot 120°F/50°C
Warm + 105°F/40°C
Warm 85°F/30°C
Cold Cold
Darks/Denims Small load (4.4lb/2kg)
Warm + 105°F/40°C Black and dark garments made from cotton,
mixed fibers, and denim.
- Wash inside out.
- Denim often contains excess dye and may
run during the first few washes. Therefore,
wash light and colored items separately.
Warm 85°F/30°C
Cold Cold
MobileStart
The Miele@mobile app is used to select the programs and operate the appliance.
Express Half load (7.7lb/3.5kg)
Warm + 105°F/40°C Cotton textiles that have hardly been worn or
are only very lightly soiled.
Selecting the Light level of soiling will reduce
the washing time by 10minutes.
Warm 85°F/30°C
Cold Cold
43
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Program guide
Temperature
with garment care label
symbols
Item/Tip
Extra White Full load (17.6lb/8kg)
Hot + 140°F/60°C For white textiles made of cotton or linen
without special hygiene requirements.
Outdoor Small load (5.5lb/2.5kg)
Warm + 105°F/40°C Performance outerwear (e.g., jackets and
trousers) made from membrane fabric.
- Zip up or close any jackets with Velcro before
washing.
- Do not use fabric softener.
- If required, these garments can also be re-
proofed using the Proofing program.
Reproofing after each wash cycle is not
recommended.
Warm 85°F/30°C
Cold Cold
Proofing Small load (5.5lb/2.5kg)
Warm + 105°F/40°C Treating microfiber fabric, ski wear, or Table
Linens made from mainly synthetic fibers to
provide a finish which is resistant to water and
dirt.
- The items should be freshly laundered and
spun or dried before proofing.
- For best results, the items should be heat-
treated afterwards, either in a tumble dryer or
by ironing.
44
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Program guide
Programs positioned on the More programs/ program selector
Temperature
with garment care label
symbols
Item/Tip
Table Linens/Drapes Full load (13.2lb/6kg)
Hot + 140°F/60°C Table Linens and drapes made of cotton and
linen.
Hot 120°F/50°C
Warm + 105°F/40°C
Warm 85°F/30°C
Cold Cold
Sportswear Half load (6.6lb/3kg)
Hot + 140°F/60°C Sportswear such as jerseys and leggings, as
well as microfiber and fleece garments.
- Do not use fabric softener.
- Observe the manufacturer's care label.
Hot 120°F/50°C
Warm + 105°F/40°C
Warm 85°F/30°C
Cold Cold
Woolens Small load (4.4lb/2kg)
Warm 85°F/30°C Wool or wool-blend textiles.
Reduce the final spin speed for items which
crease easily.
Cold Cold
Silks Very small load (2.2lb/1kg)
Warm 85°F/30°C Silks and other hand-washable textiles with no
wool content.
Place tights, bras, etc., in a washing bag.
Cold Cold
45
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Program guide
Temperature
with garment care label
symbols
Item/Tip
Wrinkle-free Half load (8.8lb/4kg)
Hot + 140°F/60°C Synthetic or mixed fibre fabric, or easy care
cotton.
Hot 120°F/50°C
Warm + 105°F/40°C
Warm 85°F/30°C
Cold Cold
Drain/Spin Full load (17.6lb/8kg)
- Drain only: Set spin speed to No .
- Make sure you select the appropriate spin speed.
Quick Rinse Full load (17.6lb/8kg)
For rinsing hand-washed items.
Reduce the final spin speed for items which crease easily.
Baby Clothes Full load (13.2lb/6kg)
Hot + 140°F/60°C Baby clothes, baby towels and bibs made from
cotton.
Hot 120°F/50°C
Warm + 105°F/40°C
Warm 85°F/30°C
Cold Cold
46
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Program guide
Temperature
with garment care label
symbols
Item/Tip
Towels Full load (11lb/5kg)
Hot + 140°F/60°C For linen or cotton towels.
Hot 120°F/50°C
Warm + 105°F/40°C
Warm 85°F/30°C
Cold Cold
Downs Small load (4.4lb/2kg)
Hot + 140°F/60°C Jackets, sleeping bags, pillows, and other
Down Filled Items.
- Remove air from the laundry before washing
to prevent an excessive build-up of foam. To
do this, either push the items into a narrow
laundry bag to compress them or tie the
items together with a washable strap.
- Please observe the instructions on the wash
care label.
Hot 120°F/50°C
Warm + 105°F/40°C
Warm 85°F/30°C
Cold 65°F/15°C
Pillows 2 pillows 16"x32" (40x80cm) or
1 pillow 32"x32" (80x80cm)
Hot + 140°F/60°C Synthetic-filled washable pillows
- Remove air from the laundry before washing
to prevent an excessive build-up of foam. To
do this, either push the items into a narrow
laundry bag to compress them or tie the
items together with a washable strap.
- Please observe the instructions on the wash
care label.
Hot 120°F/50°C
Warm + 105°F/40°C
Warm 85°F/30°C
Cold 65°F/15°C
47
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Program guide
Settings /maintenance
Settings
You can use the settings to alter the washing machine's electronics to suit
changing requirements. See “Settings” for more detailed information.
Maintenance
The washing machine has two maintenance programs.
1. Clean Machine for cleaning the washing machine.
2. TwinDos Care for maintenance of the / TwinDos compartments. See
“Cleaning and care – TwinDos maintenance” for more details.
Temperature
with garment care label
symbols
Item/Tip
Clean Machine Without load
Sanitize 170°F/75°C With frequent washing at low temperatures
there is a danger of a build-up of bacteria in the
washing machine.
Cleaning the washing machine will significantly
reduce bacteria and prevent the build-up of
unpleasant odors.
- Dispense the universal detergent directly into
the drum.
- Do not load machine. The drum must be
empty for the maintenance wash.
48
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Extra options
49
You can supplement the wash
programs with extra options.
Selecting extra options
Extra options are selected or
deselected using the sensor buttons in
the control field. Additional extra
options can be selected on the display
using the Extras sensor button.
Touch the sensor button for the extra
option you want.
The relevant button will light up brightly.
Not all the extra options can be used
with every program.
An extra option that is not permitted for
the wash program is not lit dimly and
cannot be activated by touch.
SoftSteam
In order to reduce creasing, the laundry
undergoes a smoothing process at the
end of the program. Reducing the
maximum load by 50% will give a better
result. Please note the load information
in the display. Small loads achieve a
better result.
The garments must be suitable for
drying in a tumble dryer  and
suitable for ironing .
Pre-wash
For laundry with large amounts of dirt,
e.g., dust and sand.
Pre-wash cannot be combined with
the use of chlorine bleach.
The chlorine bleach is added too
early.
Only liquid detergent may be added
to the chamber of the
detergent dispenser drawer.
Powder detergent clogs up the
chamber and water can
escape from the detergent dispenser
drawer.
Buzzer
A buzzer sounds at the end of the
program. The buzzer sounds until the
washing machine is switched off. The
volume of the buzzer can be changed,
see “Settings – Buzzer”.
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Extra options
50
Extra options can be selected
using the Optionssensor
button
Selecting extra options in the display
Touch the Optionssensor button.
The following will appear in the display:
No Extras
Touch the sensor buttons until
the extra option you want appears in
the display.
Confirm the extra option with the
OKsensor button.
The extra option has a next to it.
Deselecting an extra option
Touch the Optionssensor button.
The first extra option which can be
selected appears in the display.
Touch the sensor buttons until
No Extras appears in the display.
Confirm No Extras with the OKsensor
button.
The previously selected extra option is
now deselected.
Extra Gentle
Drum rotation and wash duration is
reduced. Lightly soiled textiles are
washed more gently.
ExtraRinse
An extra rinse can be activated to
achieve a more thorough wash result.
Soak
For heavily soiled and stained items
with protein stains.
A soak duration of between 30minutes
and 6hours in 30-minute increments
can be selected for the soak process.
See “Settings” for more information.
The factory default setting is
30minutes.
AllergyWash
This option should be used where high
standards of hygiene are required.
Energy consumption is increased to
lengthen temperature holding times and
water consumption is increased to
improve rinsing efficiency. The items
must be suitable for drying in a tumble
dryer  and suitable for ironing
.
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Wash program overview – extra options
SoftSteam
Pre-wash
Buzzer
Soak
Gentle
AllergyWash
ExtraRinse
Normal
Delicates
Sanitize
Handwash
Dress Shirts
Darks/Denims
Express
Extra White
Outdoor
Proofing
Table Linens/Drapes
Sportswear
Woolens
Silks
Wrinkle-free
Drain/Spin
Quick Rinse
Baby Clothes
Towels
Downs
Pillows
= Can be selected = Activated automatically
= Cannot be selected
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Program sequence
Main wash Rinses Spin
cycle
Water
level
Wash
rhythm
Water
level
Rinses
Normal
2-3
1,2
Delicates
2-4
1,2
Sanitize
3-4
1,2
Handwash 2
Dress Shirts
3-4
2
Darks/Denims
3-5
1,2
Express 2
Extra White
2-5
1,2
Outdoor
3-4
2
Proofing 1
Table Linens/Drapes
2-3
1,2
Sportswear
2-3
2
Woolens 2
Silks 2
Wrinkle-free
2-4
1,2
Drain/Spin
Quick Rinse 2
Baby Clothes
2-3
1,2
Towels
2-5
1,2
Downs
3
3-4
2
Pillows
3
3-4
2
Please see the next page for a description of the symbols.
52
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Program sequence
53
= low water level
= medium water level
= high water level
= intensive rhythm
= normal rhythm
= sensitive rhythm
= ultra sensitive rhythm
= handwash rhythm
= carried out
= not carried out
This washing machine has fully
electronic controls with automatic load
control. The washing machine takes in
the right amount of water required for
the program depending on the amount
of laundry and its absorbency rate.
The program sequences outlined in the
chart are based on the basic program
with a full load.
Special features in the
program sequence
Anti-crease:
At the end of the program, the drum
continues to turn at intervals for up to
30 minutes to help prevent creasing.
Exception:There is no anti-crease phase
in the Woolens, Silks and
Handwash programs.
The washing machine can be opened at
any time.
1
An additional rinse is carried out if:
- there is too much foam in the drum
- a spin speed lower than Medium
(800rpm) has been selected.
2
An additional rinse is carried out if the
ExtraRinse extra option has been
selected.
3
Run-up to spin: A run-up to spin is
carried out before the wash process
begins to deflate down-filled items.
Subsequent water intake for the main
wash is through compartment .
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Changing the program sequence
54
Changing a program (safety
lock)
A program, temperature, spin speed, or
selected extra options cannot be
changed once the machine has been
successfully started. This prevents the
machine being operated unintentionally,
e.g., by children.
If the washing machine is switched off
during active program operation, the
standby function does not switch the
washing machine off completely after
15minutes. Safety functions continue
to be active because there may still be
water inside the drum.
Interrupting a program
Turn the program selector to the
position.
To continue, turn the program
selector to the position of the wash
program that was started.
Cancel?
OK
Yes
Touch the sensor button.
The following will appear in the display:
Cancel?
OK
No
Confirm with the OKsensor button.
Tip: If Change not possible appears in
the display, the program selector is in
the incorrect position.
Canceling a program
You can cancel a wash program at any
time after it has started.
Turn the program selector to the
position.
Turn the program selector to the
Normal program.
The following will appear in the display:
Cancel?
OK
Yes
Touch the OKsensor button.
The suds are pumped away. The
following will appear in the display:
Program Canceled
OK
Wait until the symbol in the display
goes out and the door unlocks.
Pull open the door.
Remove the laundry.
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Detergent
Detergents recommended by Miele
Miele Detergents have been specially designed for day-to-day use in Miele
Washing Machines. See “Detergents and care products” for more information
about these detergents.
Miele
UltraPhase1 and 2
Miele Capsules
Normal
Delicates
Sanitize
Handwash
Dress Shirts
Darks/Denims
Express
Extra White
Outdoor
Proofing
Table Linens/Drapes
Sportswear
Woolens
Silks
Wrinkle-free
Quick Rinse
Baby Clothes
Towels
Downs
Pillows
Recommendation Special-purpose detergents (e.g.,
WoolCare)
No
recommendation
Fabric care (e.g., fabric softener)
Additives (e.g., booster)
55
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Detergent
General detergent recommendations
The wash programs that are not listed do not have a detergent recommendation
Universal
detergent
Color
detergent
Detergent for
Woolens and
delicates
Bleach
1
Normal
Delicates
Sanitize
Handwash
Dress Shirts
Darks/Denims
Express
2
Extra White
Outdoor
Table Linens/
Drapes
Sportswear
Woolens
Silks
Wrinkle-free
Baby Clothes
Towels
Downs
2
Pillows
2
Clean Machine
3
Recommended
1
If the “Bleach” setting has been activated
Not recommended
2
Liquid detergent
3
Powder detergent
56
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Cleaning and care
57
Cleaning the housing and
control panel
Risk of electric shock.
Mains voltage is present when the
washing machine is switched off
Disconnect the machine from the
electricity supply before cleaning or
maintenance.
Risk of damage due to ingress of
water.
The pressure of a water jet can
cause water to get into the washing
machine, resulting in damage to
components.
Do not spray the washing machine
with a water jet when hosing down.
Clean the housing and control panel
with a mild cleaning agent or soap
and water and dry both with a soft
cloth.
The drum can be cleaned using a
suitable stainless steel cleaning agent
following the manufacturer’s
instructions on the packaging.
Damage due to cleaning agents.
Do not use solvents, abrasive
cleaners, glass cleaners or all-
purpose cleaning agents. These
might damage plastic surfaces and
other components because of the
chemicals they contain.
Do not use any of these cleaning
agents.
Cleaning the detergent
dispensing drawer
Washing at low temperatures and the
use of liquid detergent can lead to a
build-up of bacteria in the detergent
dispensing drawer.
Clean the entire drawer at regular
intervals for hygiene reasons, even if
you are using the TwinDos system
exclusively.
Removing the detergent dispenser
drawer
Pull out the detergent dispenser
drawer until a resistance is felt. Press
down the release button and at the
same time pull the drawer right out of
the machine.
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Cleaning and care
58
Removing and cleaning the insert for
liquid detergents
An insert for liquid detergents is located
in the compartment of the detergent
dispenser drawer.
Remove the insert. Clean the insert
thoroughly with warm water.
Cleaning the compartment
Compartment 1 has a siphon for better
dispensing of the chlorine bleach.
Remove the release catch.
Remove and clean the siphon.
Clean the and
compartments with warm water.
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Cleaning and care
59
Cleaning the siphon and the /
compartment channel
Liquid starch results in clogging. The
siphon in the / compartment no
longer works and the compartment
can overflow.
Clean the siphon particularly
thoroughly after using liquid starch a
few times.
1. Remove the siphon from the
compartment and clean under warm
running water. Clean the siphon tube
in the same way.
2. Refit the siphon.
Clean the fabric softener channel with
a brush and warm water.
Cleaning the detergent dispenser
drawer housing
Use a bottle brush to remove
detergent residues and limescale
from the jets inside the detergent
dispenser drawer housing.
Replace the detergent dispenser
drawer.
Tip: Leave the detergent dispenser
drawer slightly open to allow it to dry.
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Cleaning and care
60
TwinDos maintenance
Damage resulting from dried
laundry detergent.
If the system has not been used for a
long time (more than 2months),
detergent in the hoses can become
viscous or dry out. The hoses can
become blocked and would then
need to be cleaned by Customer
Service.
Clean the TwinDos system.
To clean the system, you either need a
“TwinDosCare” cleaning cartridge or
an empty TwinDos container, available
from
www.shop.miele.com.
The washing machine has a cleaning
program for the TwinDos system.
Running the cleaning program will clean
the hoses inside the washing machine.
Starting the maintenance program
Turn the program selector to the
Additional programs/position.
Table Linens/Drapes
OK
Touch the sensor buttons until
the following appears in the display:
Maintenance
OK
Confirm the setting with the
OKsensor button.
Touch the sensor buttons until
the following appears in the display:
TwinDos Care
OK
Confirm the setting with the
OKsensor button.
Mainten. comp. 
OK
Touch the sensor buttons until
the compartment you want appears
in the display. Confirm with the
OKsensor button.
Start Care?
OK
No
Touch the sensor button until the
following appears in the display:
Start Care?
OK
Yes
Confirm the setting with the
OKsensor button.
Follow the instructions in the display.
The hoses will now be cleaned. The
TwinDos system can be used again at
any time.
Cleaning the removable
compartment
Detergent residue can cause clogging.
Use a damp cloth to clean the
compartment interior when you
change the cartridges or container.
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Cleaning and care
61
Sanitize info
(Cleaning the drum)
Washing at low temperatures and/or
using liquid detergents can cause
bacteria and odors to build up in the
washing machine. Use the Clean
Machine program to clean the washing
machine. Note the message in the
display:
Sanitize info: Run a high temp. program or
the “Clean Machine” program
Cleaning the water-inlet filter
The washing machine has 2 filters to
protect the inlet valve. Check these
filters every 6 months or so. Check the
filters more often if there are frequent
interruptions to the external water
supply.
Cleaning the filter in the inlet hose
First turn off the faucet.
Unscrew the inlet hose from the
faucet.
Remove the rubber seal 1 from the
connector.
Using needle nose pliers, take hold of
the plastic filter bar 2 and remove the
plastic filter.
Clean the filter.
Reassemble in reverse order.
Cleaning the filter in the inlet valve
Using pliers, carefully loosen the
ribbed plastic nut on the inlet valve
and unscrew.
Use needle nose pliers to withdraw
the filter by the bar.
Clean the filter.
Reassemble in reverse order.
The filters must be put back in place
after cleaning.
Screw the screw thread securely
back onto the faucet.
Turn on the water-supply faucet.
Make sure there is no water leaking
from the screw thread.
Tighten the screw thread.
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Frequently Asked Questions
With the help of the following guide minor faults in the performance of the
machine, some of which may result from incorrect operation, can be remedied
without contacting the Service Department.
This guide may help you to find the reason for the fault, and how to correct it.
Some of the messages in the display are more than one line long. Touch the or
sensor button to read them in full.
A wash program cannot be started
Problem Possible cause and solution
The control field re-
mains dark.
There is no power to the machine.
Check whether the plug is plugged in.
Check whether the fuse has tripped.
The washing machine has switched off automatically
to save energy.
Switch the washing machine on again by turning
the program selector.
The display prompts
you to enter a code.
The PIN code is active.
Enter the code and confirm the entry. Deactivate
the PIN code if you do not wish this message to
appear in the display the next time the machine is
switched on.
The following appears
in the display:
 Service Door release
fault F35
The door is not closed properly. The door lock could
not engage.
Close the door again.
Start the program again.
If the fault message appears again, contact Miele
Customer Service.
62
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Frequently Asked Questions
Fault message after a program has been interrupted
Problem Possible cause and solution
Drainage See 
The drain is blocked or restricted.
The drain hose has been fixed too high.
Clean the drain filter and the drain pump.
The maximum drain height is 39 ³⁄₈" (1m).
Water intake See
Water intake is blocked or restricted.
Check whether the faucet is turned on properly.
Check whether the intake hose is kinked.
Check whether there is sufficient water pressure.
The filter in the water intake is blocked.
Clean the filter.
The drain pump is activated for 2minutes. The
washing machine door is then released. Wait for the
drain pump to stop before switching the machine off.
Waterproof system
Turn off   Ser-
vice
The water protection system has reacted.
Close the faucet.
Contact Customer Service.
 Service Fault F
There is a fault.
Disconnect the washing machine from the power
supply. Unplug the appliance or switch off the
breaker.
Wait at least 2minutes before reconnecting the
washing machine to the power supply.
Switch the washing machine on again.
Restart the program.
If the fault message appears again, contact Miele
Customer Service.
To switch off the fault indicator: Turn the program selector to the position and
switch the washing machine off.
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Frequently Asked Questions
Fault message after the end of the program
Problem Possible cause and solution
Check dosage
Excessive foam has built up during washing.
With TwinDos, check the dosage amount set.
Reduce the amount set in 10% increments.
Use less detergent next time and follow the
manufacturer’s instructions on dosage given on
the packaging.
Sanitize info: Run a
high temp. program
or the “Clean Ma-
chine” program
When washing, a wash program using a temperature
above 140°F (60°C) has not been run for a long time.
Turn the program selector toAdditional programs/
.
Touch the sensor buttons until Maintenance
appears in the display.
Touch the OKsensor button.
The following appears in the display: Clean Machine
Touch the OKsensor button.
Run the Clean Machine program using a universal
powder detergent.
The washing machine is cleaned which prevents
bacteria and odor buildup.
Align the washing
machine
The SoftSteam extra option which runs at the end of
the program could not be carried out properly.
Check whether the washing machine is aligned
correctly (see “Installation – Leveling the
machine”).
Check whether the maximum drain height of 3'
3" (1m) has been exceeded.
If the fault message appears again, contact Miele
Customer Service. The washing machine can still be
used, but without the SoftSteam extra option.
The messages will appear at the end of the program and when the washing
machine is switched on, and need to be confirmed with the OKsensor button.
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Frequently Asked Questions
Messages or faults affecting the TwinDos system
Problem Possible cause and solution
 is almost empty.
Only a few more cy-
cles are possible
The detergent in the cartridge is running low. There is
enough left for approx. 4to 8wash programs.
Order a new cartridge.
TwinDos  is
empty. Check wash
results
The cartridge is empty.
Replace the cartridge.
Check if the laundry is clean. There may not have
been enough detergent.
If there was not enough detergent, wash the
laundry again.
Use “TwinDos” or
start Care. See 
TwinDos dispensing via compartment and/or
has not been used for a long time.
Use TwinDos for one of your next wash cycles.
Carry out the TwinDos maintenance program as
described in “Cleaning and care – TwinDos
maintenance”.
TwinDos Care for
compartment  and
compartment 
must be started. See
TwinDos dispensing via compartment and/or
has not been used for too long a time. It is possible
that detergent has dried inside the hoses.
Immediately carry out the TwinDos maintenance
program as described in “Cleaning and care –
TwinDos maintenance”.
The messages shown on this page are examples. They may differ depending on
whether they refer to compartment or .
The messages will appear at the end of the program and when the washing
machine is switched on, and need to be confirmed with the OKsensor button.
65
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Frequently Asked Questions
Messages or faults affecting the TwinDos system
Problem Possible cause and solution
No detergent was dis-
pensed during washing.
TwinDos is deactivated.
Before the next wash program, ensure that the
TwinDossensor button is lit.
Detergent is not dispensed even though the
TwinDossensor button is lit.
Try again.
If detergent is still not dispensed, contact Miele
Customer Service.
A new detergent car-
tridge has been in-
serted, but the cartridge
is identified as empty
when the machine is
switched on.
The washing machine was switched off when the
detergent cartridge was replaced.
Switch on the washing machine.
Remove the detergent cartridge and then reinsert
it into the compartment.
The counter is set to 0.
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Frequently Asked Questions
General problems with the washer
Problem Possible cause and solution
The washing machine is
emitting an odor.
The Sanitize info was not observed. When washing, a
wash program using a temperature above 60°C
(140°F) has not been run for a long time.
Run the Clean Machine program using a universal
powder detergent.
The washing machine is cleaned which prevents
bacteria and odor buildup.
The door and detergent dispenser drawer were
closed after washing.
Leave the door and the detergent dispenser
drawer slightly open to allow them to dry.
The washer shakes dur-
ing the spin cycle.
The four feet are not resting evenly on the floor.
Level the machine (see “Leveling the washer”).
The laundry has not
been spun properly and
the laundry is still wet.
The machine detected an imbalance during the final
spin and reduced the spin speed automatically.
Wash large and small items together in order to
achieve a more even load distribution.
There are unusual
sounds coming from
the drain pump.
There is no fault!
Lapping sounds at the beginning and end of the
drain process are normal.
The display shows a
foreign language.
The display language was adjusted.
Select the display language. See “Setting the
display language”.
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Frequently Asked Questions
General problems with the washing machine
Problem Possible cause and solution
Large amounts of deter-
gent residue remain in
the detergent dispenser
drawer.
The water pressure is too low.
Clean the filter in the water intake.
Powder detergent used in conjunction with water
softeners tends to become sticky.
Clean the detergent dispenser drawer and in
future, add detergent first and then the water
softener.
The fabric softener is
not completely dis-
pensed or too much
water remains in the
compartment.
The siphon tube is either positioned incorrectly or
clogged.
Clean the siphon tube, see “Cleaning and care -
Cleaning the detergent drawer”.
At the end of the pro-
gram there is still liquid
in the capsule.
The small pipe in the detergent dispenser drawer
onto which the capsule is placed is blocked.
Clean the small pipe.
Not a fault.
For technical reasons, a small amount of water will
remain in the capsule.
There is water next to
the capsule in the fabric
softener compartment.
The sensor button was not activated.
Activate the sensor button when a capsule is
next used.
An empty capsule was not removed at the end of the
last wash program.
Remove and then dispose of the empty capsule at
the end of each wash cycle.
The small pipe in the detergent dispenser drawer
onto which the capsule is placed is blocked.
Clean the small pipe.
68
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Frequently Asked Questions
Poor wash results
Problem Possible cause and solution
Liquid detergent is not
achieving the required
results.
Liquid detergents do not usually contain bleaching
agents. Consequently, fruit, coffee, and tea stains
cannot always be removed.
Use the Miele 2-phase system. The deliberate
addition of UltraPhase 2 during the wash process
removes stains effectively.
Use powder detergent containing a bleaching
agent.
Gray, greasy particles
cling to washed laundry.
Insufficient amounts of detergent were used. The
laundry was heavily soiled with grease (oils,
ointments).
Use more detergent or liquid detergent with this
type of soiled laundry.
Before washing the next load, run the Clean
Machine wash program using a universal powder
detergent.
White residues which
look like powder deter-
gent are seen on dark
textiles after washing.
The detergent contained compounds (zeolites) to aid
water softening which are not soluble in water. These
have ended up on the laundry.
Try and brush off the residues with a soft brush
once the laundry is dry.
In the future, wash dark textiles using a detergent
which contains no zeolites. Liquid detergents do
not usually contain zeolites.
Use the Darks/Denim program to wash the textiles.
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Frequently Asked Questions
The drum door cannot be opened
Problem Possible cause and solution
The door cannot be
pulled open during a
program.
The drum is locked during a program.
Follow the description in “6. Starting a program –
Adding or removing laundry”.
Comfort Cooling
appears in the display
after a program has
been canceled.
To protect the user against scalding, the door cannot
be opened if the suds temperature is higher than
130°F (55°C).
Wait until the temperature in the drum has
decreased and the message has gone out in the
display.
The following appears
in the display:
 Service Door release
fault F35
The door lock has jammed.
Contact Customer Service.
70
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Frequently Asked Questions
71
Opening the door in the event
of a blocked drain outlet and/
or power outage
Turn off the washing machine.
Open the drain pump flap.
Blocked drain outlet
If the drain outlet is blocked, a larger
quantity of water can remain in the
washing machine.
Risk of scalding due to hot suds.
Escaping suds will be hot if laundry
has been washed at high
temperatures.
Carefully allow all suds to drain off.
Draining the washing machine
Remove the drain filter, though not
completely.
Place a suitable container under the
flap, e.g., a bowl or dish.
Slowly unscrew the drain filter to let
the water out.
Tighten the drain filter back up again
if you need to interrupt the flow of
water.
Once the flow of water stops:
Remove the drain filter completely.
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Frequently Asked Questions
72
Clean the drain filter thoroughly.
Remove any foreign objects (e.g.,
buttons, coins, etc.) and clean the
interior. Turn the impellers by hand to
check that they rotate freely.
Replace the drain filter correctly and
tighten it securely.
Close the drain pump flap.
Risk of water damage
Make sure the drain filter is securely
tightened. Otherwise there is a risk of
water leakage during use.
Replace the drain filter correctly and
tighten it securely.
Opening the door
Danger of injury due to rotating
drum.
Reaching into a rotating drum is
extremely dangerous and may result
in injury.
Always make sure that the drum is
stationary before reaching in to
remove laundry.
Use a screwdriver to unlock the door.
Pull open the door.
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Customer Service
73
Contact in the event of a fault
In the event of a fault which you cannot
remedy yourself, please contact your
Miele dealer or Miele Customer Service.
You can book a Miele Service Call
online at www.miele.com/service.
Contact information for Miele
Customer Service can be found at the
end of this document.
Please quote the model identifier and
serial number of your appliance (SN)
when contacting Miele Customer
Service. Both pieces of information can
be found on the data plate.
The data plate is found above the
porthole glass when the door is
opened.
Optional accessories
Optional accessories are available
through your Miele dealer or Miele.
Appliance warranty and
product registration
You can register your product and/or
view the manufacturer´s warranty terms
and conditions for Miele appliances and
vacuum cleaners at
www.mieleusa.com.
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Installation instructions
Alteration rights reserved.
Visit our website for all the current product specifications, technical appliance
information, and warranty information.
To avoid accidents or damage to the appliance, please read these instructions
before installing and/or using it.
74
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Installation
*INSTALLATION*
75
Front view
a
Drain hose
b
Hot-water inlet hose (pressure-proof
to 870psi/6,000kPa)
c
Cold-water inlet hose (pressure-
proof to 870psi/6,000kPa)
d
Electrical connection
e
Control panel
f
Detergent dispenser drawer
g
Door
h
Flap for drain filters, drain pump, and
emergency release
i
Flap for TwinDos cartridges
j
Four height-adjustable feet
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Installation
*INSTALLATION*
76
Rear view
a
Drain hose
b
Transport clips for inlet and drain
hoses and power cord
c
Electrical connection
d
Protruding lid for holding when
moving the machine
e
Cold-water inlet hose (pressure-
proof to 870psi/6,000kPa)
f
Hot-water inlet hose (pressure-proof
to 870psi/6,000kPa)
g
Safety caps for shipping struts
h
Transport clips for inlet and drain
hoses and for storing shipping struts
when not in use
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Installation
*INSTALLATION*
77
Installation surface
A concrete floor is the most suitable
installation surface for this machine. It is
far less prone to vibration during the
spin cycle than wooden floorboards or
a carpeted surface.
Please note:
The machine must be level and
securely positioned.
To avoid vibrations during spinning,
the machine should not be installed
on soft floor coverings.
If installing on a wooden joist floor:
Install the unit on a 2 ft. x 2 ft. x
1
3
/
16
“ (61 x 61 x 3 cm) plywood base.
Ideally the base should be large
enough to span several joists and
should be anchored to the joists and
not just the floor boards.
Tip: If possible, install the machine in a
corner. This is usually the most stable
part of the floor.
Injury can occur if the washing
machine has not been adequately
secured.
During installation, the washing
machine must be secured on a
raised plinth to be made available on
site (concrete or brick), in order to
ensure it cannot fall or slip.
Secure the washing machine using a
clamp/fastening bracket (MTS floor
mounting kit – available from your
Miele dealer or Miele Service).
Transporting the washing
machine to its installation site
Danger of injury due to unsecure
lid.
The fixings at the back of the lid may
become brittle due to external
circumstances. There is a danger of
the lid being pulled off when carrying
the appliance.
Before carrying the appliance, check
that the lid is secure where it
protrudes at the back of the
appliance.
Carry the washing machine by the
front feet and by the lid where it
protrudes at the back of the
appliance.
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Installation
*INSTALLATION*
78
Removing the shipping struts
Removing the left-hand shipping
strut
Open the cover and use the wrench
supplied with the washing machine to
turn the shipping strut 90°.
Pull out the shipping strut.
Removing the right-hand shipping
strut
Open the cover and use the wrench
supplied with the washing machine to
turn the shipping strut 90°.
Pull out the shipping strut.
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Installation
*INSTALLATION*
79
Covering the holes
Risk of injury from sharp edges.
There is a risk of injury from reaching
into holes that are not covered.
Cover the holes for the shipping
struts after they have been removed.
Press the covers firmly shut until they
click into place.
Securing the shipping struts
Secure the shipping struts to the
back of the washing machine. Make
sure that the top catch is located
above the holder.
Risk of damage from incorrect
transport.
The washing machine may become
damaged if moved without the
shipping struts in place.
Keep the struts in a safe place.
Install them again if the washing
machine is to be moved (e.g., when
moving to a new house).
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Installation
*INSTALLATION*
80
Installing the shipping struts
Opening the covers
Press against the catch with a thin
object (a narrow screwdriver, for
example).
The cover opens.
Installing the shipping struts
Install the shipping struts by following
the instructions for their removal in
reverse order.
Tip: The struts will slide in more easily if
you lift the drum slightly.
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Installation
*INSTALLATION*
81
Leveling the machine
The washing machine must stand
perfectly level on all four feet to ensure
safe and proper operation.
Incorrect installation may increase
electric and water consumption and
may cause the machine to move about.
Unscrewing and adjusting the feet
The four adjustable screw feet are used
to level the washing machine. All four
feet are screwed in when the machine is
delivered.
Using the wrench supplied, turn
counter nut 2 in a clockwise direction.
Then turn counter nut 2 together with
foot 1 to unscrew.
Use a spirit level to check that the
washing machine is standing level.
Hold foot 1 securely with a pipe
wrench. Turn counter nut 2 again
using the wrench supplied until it sits
firmly up against the housing.
Risk of damage due to
incorrectly aligned washing machine.
There is a danger of the washing
machine moving about if the feet are
not secured.
Turn all four counter nuts for the feet
until they sit firmly up against the
housing. Please also check this for
the feet which did not need
adjustment.
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Installation
*INSTALLATION*
82
Installing under a countertop
Risk of electric shock due to
exposed cables
There is a risk of coming into contact
with live parts while the lid is
removed.
Do not remove the washing machine
lid.
This washing machine (with lid intact)
can be pushed under a countertop if
there is space to do so.
Washer-dryer stack
The washing machine can be installed
as a washer-dryer stack together with a
Miele Tumble Dryer. A WTV stacking kit*
is required for this.
Parts marked with * are available from
your Miele dealer or Miele Customer
Service.
Please note:
a = at least ¾" (2cm)
b = WTV without drawer: 67¹¹⁄₁₆"
(172cm)
WTV with drawer: 71¼" (181cm)
c = 25⁹⁄₁₆" (65cm)
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Installation
*INSTALLATION*
83
Additional installation
requirements
The washing machine must be
installed in accordance with the
relevant local regulations.
Damage resulting from failure to
remove the shipping struts.
Failure to remove the shipping struts
can result in damage to the washing
machine and to adjacent cabinetry or
appliances.
Remove the shipping struts as
described in “Installation and
connection”.
Installing under a countertop
Risk of electric shock due to
exposed cables
There is a risk of coming into contact
with live parts while the lid is
removed.
Do not remove the washing machine
lid.
This washing machine (with lid intact)
can be pushed under a countertop if
there is space to do so.
Setting up the cabinet
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Installation
*INSTALLATION*
84
For closets at room height
You can also insert a ventilation
opening at the top of the closet. In
addition, you must provide an opening
on the bottom side of the door.
Risk of damage due to
overheating of the washing machine.
The air supply must not be hindered
by an additional closet or shelf.
Please ensure that air is able to
circulate freely at the top of the
closet.
Product Dimensions
Dimensions
= 4.9 ft (1.50m) drain hose with
connection to the top left on the
rear
= 6.5 ft (2.00m) electrical cord
with plug for 120V, 15A (NEMA
5-15 configuration) to the top
left on the rear
= 5.2 ft (1.60m) warm and cold-
water intake hoses to the top
left on the rear
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Installation
*INSTALLATION*
85
Installation on a plinth
- WTS 510 (only available in white)
Washer-dryer stack
- WTV 512 and WTV 502 washer-dryer
stacking kit
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Installation
*INSTALLATION*
86
The water protection system
The Miele water protection system
protects all parts of the washing
machine and its surroundings from
water damage.
The system consists of the following
main components:
- the inlet hose
- the electronic module and drainage
and overflow protection
- the drain hose
Inlet hoses
- Protection against the hoses bursting
The inlet hose can withstand
pressure of more than 1,015psi
(7,000kPa).
Electronic module and washing
machine housing
- Sump: Any leaking water is collected
in a sump in the base of the machine.
A float switches off the water inlet
valves, preventing any more water
from flowing into the machine and
water in the suds container is
pumped away.
- Overflow protection: This prevents
the washing machine taking in too
much water. If the water level
exceeds a certain level, the drain
pump switches on and pumps the
excess water away in a controlled
way.
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Installation
*INSTALLATION*
87
Water intake
Health risk and risk of damage
due to contaminated incoming water.
The quality of the incoming water
must comply with the requirements
for drinking water in the country in
which the washing machine is being
operated.
Always connect the washing
machine to the drinking water
supply.
The washing machine can be
connected to a portable water supply. A
non-return valve is not needed unless
required by building code.
The washing machine has ½“ (13mm)
pressure hoses with ¾” (19mm) female
hose thread connections. If there is no
water hookup, contact a plumber to
install a connection. Make sure that the
sealing ring is seated properly on the
hose connector.
Replace the hose only with a genuine
Miele hose, or with a hose able to
withstand up to 145psi (1,000kPa)
pressure. The water valve connector
must also be able to withstand 145psi
(1,000kPa).
The bolted connection is under water
pressure. Open the water supply
slowly to check for leaks. Adjust the
rubber seal and the bolted
connection if necessary.
Maintenance
Only use a genuine Miele hose that has
been tested to withstand pressure of at
least 870psi (6,000kPa) should you
ever need a replacement.
A filter is located in the open end
of the inlet hose and another in the
intake point to protect the inlet valve.
Neither filter may be removed.
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Installation
*INSTALLATION*
88
Water drainage
The suds are drained through a drain
pump with a 3.2ft (1m) delivery head.
For the water to drain freely, the hose
must be installed free of kinks.
If required, the hose can be extended to
a length of up to 16.4ft (5m).
Accessories are available from your
Miele dealer or Miele Customer Service.
For a delivery head of more than 3.2ft
(1m) (up to a max. of 5.9ft (1.8m)) a
replacement drain pump will need to be
installed. Please contact Miele
Customer Service for advice.
For a delivery head of 5.9ft (1.8m) the
hose can be extended to a length of up
to 8.2ft (2.5m). Accessories are
available from your Miele dealer or
Miele Customer Service.
Drainage options:
1. Direct into a sink or basin:
Please note:
Hook the hose over the edge and
secure!
If the water is pumped into a sink,
be sure that it can drain away
quickly enough. Otherwise there is
a risk of water overflowing or of
some of the drained water being
sucked back into the machine.
2. Connected securely to a plastic drain
pipe with a rubber nipple (there is no
need to use a non-return valve).
3. Connected securely to a floor drain.
4. Connected securely to a sink with a
plastic nipple.
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Installation
*INSTALLATION*
89
Electrical connection
GROUNDING INSTRUCTIONS
This appliance must be grounded. In
the event of a malfunction or
breakdown, grounding will reduce
the risk of electric shock by
providing a path of least resistance
for electric current. This appliance is
equipped with a cord having an
equipment-grounding conductor and
a grounding plug. The plug must be
plugged into an appropriate outlet
that is properly installed and
grounded in accordance with all local
codes and ordinances.
WARNING – Improper connection of
the equipment-grounding conductor
can result in a risk of electric shock.
Check with a qualified electrician or
service representative if you are in
doubt as to whether the appliance is
properly grounded.
Do not modify the plug provided with
the appliance; if it will not fit the
outlet, have a proper outlet installed
by a qualified electrician.
ELECTRICAL INSTRUCTIONS
This installation should be performed by
an experienced and qualified
technician, in accordance with local
codes and regulations.
The washing machine is supplied with a
5’3“ (1.6m) long, 3 wire cord, ending in
a NEMA 5-15P plug, ready for
connection to a 120V, 15A, 60Hz, AC
power supply.
The manufacturer recommends
operating the appliance on a dedicated
circuit to avoid overloading the
electrical circuit.
The proper outlet can be purchased
from an electrical supply dealer.
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Technical data
Height 33 7/16" (850 mm)
Width 23 7/16" (596 mm)
Depth 25 1/16" (636 mm)
Depth with door open 41 1/2" (1054 mm)
Height for building under 32 5/16" (+5/16"/-1/16") (820 mm)
Width for building under 23 5/8" (600 mm)
Weight Approx. 220.5 lb (100 kg)
Capacity 17,6lb/8kg dry laundry
Connection voltage See data tag
Rated load See data tag
Fuse rating See data tag
Minimum water flow pressure 14.5psi (100kPa)
Maximum water flow pressure 145psi (1,000kPa)
Water-inlet hose length 5.3 ft. (1.6m)
Drain-hose length 5 ft. (1.5m)
Power-cord length 6.6 ft. (2m)
Maximum drain height 3.3 ft (1m)
Maximum drain length 16.4 ft (5m)
LEDs Class 1
Test certificates awarded See data tag
Frequency range 2.412–2.462GHz
Maximum transmission power <100mW
90
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Settings
91
You can use the settings to alter the
washing machine's electronics to suit
changing requirements.
The settings can be altered at any
time.
Calling up settings
Turn the program selector to the
Additional programs/position.
Table Linens/Drapes
OK
Touch the sensor buttons until
the following appears in the display:
Settings 
OK
Confirm with the OKsensor button.
Language 
OK
You are now in the Settings submenu.
Selecting settings
Touch the sensor buttons until
the setting you want appears in the
display.
- The sensor button scrolls down
the list.
- The sensor button scrolls up the
list.
Touch the OKsensor button to select
the setting displayed.
Changing a setting
Touching the sensor buttons will
call up the different options for the
setting.
The option which is selected will have
a check next to it.
Touch the OKsensor button to
activate the option you want in the
display.
Closing the Settings menu
Turn the program selector.
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Settings
92
Language
The display can be set to appear in
one of several different languages.
The flag after the word Language acts
as a guide in case a language which is
not understood has been set.
The language selected is saved to
memory.
TwinDos
You can set the type of detergent and
dispensing quantities and check the
fill level of the UltraPhase1 and
UltraPhase2 cartridges.
Change dosage
The set values for dispensing
UltraPhase1 and UltraPhase2
detergent can be checked and
corrected.
Check level
The level is displayed with a bar chart.
The display only works correctly when
the following conditions are met:
1. New (full) cartridges are used.
2. The cartridges must not be removed
from the washing machine in the
interim period.
Tip: The level can be corrected via the
Miele@mobile app.
Select detergent
You can either use UltraPhase1 and
UltraPhase2, or switch TwinDos
dispensing off.
Use the No agent setting to switch
TwinDos dispensing off.
Degree of soiling
You can specify the degree of soiling
that is pre-set for the sensor
button.
Options:
- Light
- Normal(factory default)
- Heavy
Buzzer volume
The buzzer can be set to be louder or
quieter.
Options
-       (quiet)
-       (loud) (factory default)
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Settings
93
Keypad tone
Each touch of a sensor button is
confirmed with an audible tone.
Options
- Off
-       (quiet)
-       (factory default)
-       (loud)
Welcome tone
The volume for the welcome tone can
be set to one of 7different settings.
Options
- Off
-       (quiet)
-       (factory default)
-       (loud)
Code
The PIN code prevents the washing
machine being used without your
knowledge.
Options
- Activate
When the PIN code has been
activated, you have to enter it after
switching the washing machine on.
Otherwise, the washing machine
cannot be operated.
The factory default PIN code is 125.
- Change
However, you can set a different,
three-digit PIN code.
Make a note of the new PIN
code. If you forget the code, the
washing machine will need to be
unlocked by Miele Service.
- Deactivate
The washing machine is to be
operated again without entering the
PIN code. This only appears if the
PIN code has been activated
previously.
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Settings
94
Unit
The temperature and spin speed
values can be displayed in different
ways.
Options
- Clear text (factory default)
The values are displayed as words.
- °C + rpm
The temperatures are displayed as
figures in °C.
- °F + rpm
The temperatures are displayed as
figures in °F.
Brightness
You can set the brightness of the
display, the sensor buttons, and the
dimmed sensor buttons.
Options
- Display
Controls the brightness of the
display.
      (dark)
      (light) (default setting)
- Buttons active
Controls the brightness of the
activated sensor buttons.
      (dark)
      (factory default)
      (light)
- Buttons inactive
Controls the brightness of the sensor
buttons that can be activated.
      (dark)
      (factory default)
      (light)
Tip: Ensure that there is a big difference
in brightness between the activated and
dimmed sensor buttons. A big
difference in brightness makes it easier
to operate the appliance.
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Settings
95
Display switch-off
The display and the sensor button
lighting is switched off to save energy.
The Start/Add laundrysensor button
flashes slowly.
Options
- On(factory default)
The lighting switches off after
10minutes.
- On (not crnt prog)
The lighting remains switched on
throughout the program. The lighting
switches off 10minutes after the
program has ended.
- Off
The lighting remains switched on.
Program info
You can select the information that will
be displayed temporarily once a
program has been selected in the
display.
Options
- Program name
The program name is shown in the
display for several seconds.
- Prog. & Max load (factory default)
The program name and the maximum
load are shown in the display for
several seconds.
- Off
Directly after the program has been
selected, the standard display is
shown with temperature, spin speed,
and program duration.
Memory
The washing machine will save the
last settings (temperature, spin speed,
and some of the extra options)
selected for a wash program after the
program has started.
When the program is chosen again, the
saved settings will appear on the
display.
Memory is deactivated as standard.
Water intake
You can program 2 options for the
water inlet. The water inlet is
controlled by the two inlet hoses.
Options
- Cold water
The washing machine will be
operated with cold water only.
- Hot water  (default setting)
Hot water is used in the main wash to
save energy.
You can heat up your water with
cheaper, primary energy sources,
e.g., gas, solar power, oil. The
temperature must be below 140°F
(60°C.)
For technical reasons, the
washing machine must always be
connected to cold water.
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Settings
96
Soak duration
You can set a duration for the soak
process of between 30minutes and
6hours.
A duration can be selected in 30-minute
increments. When the Soak extra option
is selected, the laundry will be soaked
for the duration selected.
A duration of 0: 30h is set as standard.
Gentle action
When Gentle action is activated, drum
rotation is reduced. In this way, lightly
soiled items can be washed more
gently.
Gentle action can be activated for the
Normal and Wrinkle-free programs.
Gentle action is deactivated as
standard.
Temp. reduction
At high altitudes, water has a lower
boiling point. Miele recommends
switching on the reduced-temperature
setting at altitudes of 6,560ft
(2,000m) or above to prevent water
from boiling. The maximum
temperature is reduced to 176°F
(80°C), even if a higher temperature
has been selected.
The reduced-temperature setting is
deactivated as standard.
Maximum rinse level
This function is important for allergy
sufferers as it achieves excellent wash
results.
The water level in the rinses can be
permanently set to the highest value.
The water consumption will be
increased.
The maximum rinse level is deactivated
as standard.
Suds cooling
Additional water flows into the drum at
the end of the main wash to cool the
suds down.
Suds cooling takes place when a
Normal program with a temperature of
158°F (70°C) or higher is selected.
Suds cooling must be activated:
- to prevent the danger of scalding if
the drain hose is hooked over the
edge of a sink or basin
- where the drainage pipes do not
comply with DIN1986
Suds cooling is deactivated as
standard.
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Settings
97
Low water pressure
If the water pressure is below 14.5psi
(1bar), the program will be canceled
and the fault message Water intake See
will appear.
If the on-site water pressure cannot be
increased, activating this function will
prevent the program from being
canceled.
Low water pressure is deactivated as
standard.
Anti-Crease
The Anti-crease function helps prevent
creasing after the end of the program.
At the end of the program, the drum
continues to turn for up to 30minutes.
The washing-machine door can be
unlocked at any time by touching the
Start/Add laundrysensor button and
then opened.
Anti-crease is activated as standard.
Miele@home
Control the networking of your
washing machine with your WiFi
network.
The following points may appear in the
submenu:
Set up
This message only appears if the
washing machine has not yet been
connected to a WiFi network.
Please refer to “Before using for the first
time” for instructions on how to set up
the connection.
Deactivate (visible if Miele@home is
activated)
Miele@home remains set up; the WiFi
function is turned off.
Activate (visible if Miele@home is
deactivated)
The WiFi function is reactivated.
Connection status (visible if Miele@home
is activated)
The following values are displayed:
- the quality of WiFi reception
- the network name
- the IP address
Set up again (visible if set up)
Resets the WiFi login (network) to
immediately re-establish a new
connection.
Reset (visible if set up)
- The WiFi is switched off.
- The WiFi connection will be reset to
the factory default.
The network configuration should be
reset whenever a washing machine is
being disposed of or sold, or if a used
washing machine is being put into
operation. This is the only way to
ensure that all personal data has been
removed and the previous owner will no
longer be able to access the washing
machine.
A new connection setup has to be
carried out in order to use the
Miele@home setting again.
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Settings
98
Remote control
The Remote control setting is only
visible if the Miele@home setting is set
up and activated.
Once the Miele app has been installed
on your mobile device, you can check
the status of your washing machine
from anywhere and start it remotely.
You can also control it remotely via the
MobileStartprogram.
You can switch off the Remote control
setting if you do not want to operate the
washing machine with your mobile
device.
If Remote control is not switched on, the
app can cause the program to be
canceled.
Use the Delay Start button to set a time
until you want to start the washing
machine and start the Delay Start
function (see “Delay Start/SmartStart”).
The washing machine will then start
within the timeframe specified when it
receives your signal.
If it has not received a start signal by
the latest start time set, the washing
machine will start automatically.
Remote control is activated as
standard.
SmartGrid
The SmartGrid setting is only visible if
the Miele@home setting is set up and
activated.
This function can be used for starting
your washing machine automatically
at a time when your energy supplier’s
energy costs are most economical.
Activating SmartGrid gives the Delay
Start sensor button a new function. You
set the SmartGrid via the Delay Start
button. The washing machine will then
start within the timeframe specified by
you when it receives a signal from your
energy supplier.
If it has not received a signal from the
energy supplier by the latest start time
set, the washing machine will start
automatically (see “Delay Start”).
SmartGrid is deactivated as standard.
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Settings
99
RemoteUpdate
The RemoteUpdate menu option is only
displayed and can only be selected if
the requirements for using
Miele@home have been met (see
“Before using for the first time –
Miele@home”).
The RemoteUpdate function updates
the software in your washing machine.
If an update is available for your
washing machine, it will automatically
download it. Updates will not be
installed automatically. They must be
initiated manually.
If you do not install an update, you can
continue to use your washing machine
in the usual way. However, Miele
recommends installing updates.
Activating/deactivating
The RemoteUpdate function is
activated as standard. Available
updates will be downloaded
automatically but will only be installed if
you initiate installation manually.
Deactivate RemoteUpdate if you do not
want any updates to be downloaded
automatically.
Running a RemoteUpdate
Information about the content and
scope of an update is provided in the
Miele app.
A message will appear in your washing-
machine display if a software update is
available.
You can install the update immediately
or postpone this until later. When the
washing machine is switched on again,
you will be reminded about the update.
Deactivate RemoteUpdate if you do not
want to install the update.
The update may take several minutes.
Please note the following information
about the RemoteUpdate function:
- You will only receive a message when
an update is available.
- Once an update has been installed, it
cannot be undone.
- Do not switch off the washing
machine during an update.
Otherwise, the update will be aborted
and will not be installed.
- Some software updates can only be
carried out by Miele Customer
Service.
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Settings
100
Bleach
You can activate the automatic
addition of bleach at the end of the
main wash.
Bleach may only be used in some
programs. See “5. Adding detergent –
Using bleach” for more detailed
information.
Activating bleach extends the program
duration by approximately 10minutes.
The washing machine is delivered with
the bleach setting deactivated.
Copyrights and licenses for the
communication module
For the purpose of operating and
controlling the communication module,
Miele uses proprietary or third-party
software that is not covered by open
source licensing terms. This software/
these software components are
protected by copyright. The copyrights
held by Miele and third parties must be
respected.
This communication module contains
software components which are
distributed under open source license
conditions. The open source
components contained in the appliance
along with the corresponding copyright
notices, copies of the licensing terms
valid at the time, and any additional
information can be accessed locally via
http://<IP address>/Licenses. The
liability and warranty arrangements for
the open source licenses displayed in
this location only apply in relation to the
respective rights holders.
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Detergents and care products
101
Detergent, fabric care products,
additives, and machine care products
are available for this washing machine.
All the products have been designed for
Miele washing machines.
These and many other useful products
can be ordered via the Miele online
shop, from your Miele dealer, or from
Miele directly (see end of this manual
for contact details).
Detergent
Miele UltraPhase1 and 2
- 2-component detergent for colors
and whites
- For brilliant colors and spotlessly
white laundry
- Excellent stain removal even at low
temperatures
Miele UltraPhase1 and 2 Sensitive
- 2-component detergent for colors
and whites
- No fragrances or colorants –
particularly kind to the skin
- Eco-friendliness verified by Nordic
Swan
- Excellent stain removal even at low
temperatures
UltraWhite (powder detergent)
- Radiant white laundry thanks to
powerful formula with active oxygen
- Excellent stain removal even at low
temperatures
UltraColor (liquid detergent)
- With color-protection formula for
brilliant colors
- Excellent stain removal even at low
temperatures
WoolCare delicates detergent (liquid
detergent)
- For wool, silks, and delicates
- Special care complex based on
wheat protein and with color-
protection formula
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Detergents and care products
102
Special-purpose
detergents
These special-purpose detergents are
available as convenient single-use
capsules.
Caps Sport
- For synthetic fabrics
- Neutralizes unpleasant odors thanks
to odor absorber
- Prevents static charge in clothes
- Retains the shape and breathability
of synthetic fabrics
DownCare Caps
- For down-filled items
- Maintains the elasticity and
breathability of down
- Lanolin for effective cleaning and
gentle care
- Down does not clump and remains
fluffy
WoolCare Caps
- Wool and delicates detergent
- Special wheat-protein-based agents
- Fiber-protection technology to
prevent felting
- Color-protection formula for gentle
cleaning
CottonRepair Capsules
- Special-purpose detergent for cotton
fabrics
- Visibly renews fabrics with just one
wash
- Special Miele formula with
Novozymes technology
- Removes pilling and renews color
intensity and brightness
- Depending on fabric do not use more
than 1–2 times per year
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Detergents and care products
103
Fabric care
These fabric-care products are available
as convenient single-use capsules.
Fabric softener capsules
- Fabric softener for freshly scented
laundry
- Pure and thorough cleanliness with a
fresh scent
- For soft, bouncy laundry
- Prevents static charge in clothes
Additives
Additives are available as convenient
single-use capsules.
Booster capsules
- Highly effective stain remover
- Enzyme technology to help remove
stubborn stains
- Suitable for whites and colors
- For best wash results even at low
temperatures
Machine care
TwinDosCare
- Cleaning agent for the TwinDos
dispensing system
- For use prior to a longer pause in use
(at least 2months)
- For use prior to changing to a
different product
Descaling agent
- Removes heavy limescale deposits
- Mild and gentle with natural citric
acid
- Gentle on heater elements, drum,
and other components
IntenseClean
- For hygienic cleanliness in washing
machines
- Removes grease, bacteria, and
associated unpleasant odors
- Effective thorough cleaning
Water-softener detergent tabs
- Reduces quantities of detergent for
hard water
- Less detergent residue in textiles
- Less chemicals in waste water due to
reduced amount of detergent
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9 Independence Way
Princeton, NJ 08540
www.mieleusa.com
U.S.A.
Miele, Inc.
National Headquarters
Please have the model and serial number
of your appliance available when
contacting Customer Service.
Canada
Importer
Miele Limited
Headquarters and Miele Centre
Customer Support
Phone: 888-99-MIELE (64353)
161 Four Valley Drive
Vaughan, ON L4K 4V8
www.miele.ca
Customer Care Centre
Phone:
800-565-6435
905-532-2272
International Headquarters
Miele & Cie. KG
Carl-Miele-Straße 29
33332 Gütersloh
Germany
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M.-Nr. 11 622 860 / 01en-US
WXF 660

Specifications

Miele 1447744 Questions and Answers