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24
Problem Possible Cause
What To Do
Control panel
lights go off
when setting
controls
Time too long between
touching of selected pads
Each pad must be touched within 30 seconds of the others. To relight,
touch any pad again or open the door and unlock (top control).
Water standing
in the bottom of
the tub
Air gap is clogged Clean the air gap. See the Care and Cleaning section.
High drain loop or air gap
not installed
Refer to the Installation Instructions for proper drain line installation.
Water won’t
pump out of the
tub
Drain is clogged If you have an air gap, clean it. See the Care and cleaning section.
If the dishwasher drains into a disposer, run disposer clear.
Check to see if your kitchen sink is draining well. If not, you may need a
plumber.
Steam This is normal Warm, moist air comes through the vent during drying and when water is
being pumped out. This is necessary for drying.
Cycle Sanitized
light does not
illuminate at
end of cycle
The door was opened and
the cycle was interrupted
during final rinse
Do not interrupt the cycle by opening the door during the wash cycle.
The incoming water
temperature was too low
Raise the water heater temperature to between 120°F and 150°F.
Noise Normal operating
sounds: Detergent cup
opening; Water entering
dishwasher; The motor
stops and starts at
various times during the
cycle; Spray arms start
and stop at various times;
Drain pump sounds; Drain
pump starts and stops
several times during each
drain; Max Dry Fan
These are all normal. No action is required.
Rattling dishes when the
spray arm rotates
Make sure dishes are properly loaded. See the Loading the Dishwasher
section.
Rattling silverware
against door during wash
Tall utensils may be placed in the upper rack to avoid bumping against
inner door during wash cycle.
A white film
on glassware,
dishware and
the interior
This problem is likely
caused by a low
quality phosphate-free
Dishwasher detergent
To remove the white film, run your dishes through a dishwasher cycle with
citric acid. Use a WD35X151 citric acid kit found online. Otherwise, use high
quality rinse agents such as Cascade
®
Platinum™ Dishwasher Cleaner or
Finish
®
Dishwasher Cleaner found at your local grocery store.
Pour the citric acid in the detergent cup and close the cover. Place the
filmed but otherwise clean glassware and dishware in the dishwasher. Leave
silverware and other metal items out of the dishwasher. Turn the dishwasher
on and let it run through a complete cycle without detergent. The glassware,
dishware, and dishwasher should come out film free. Alternatively, a vinegar
rinse may be used. Pour 1 cup of vinegar into dishwasher just after the
detergent cup opens and let the dishwasher complete its cycle.
This may be repeated several times a year as needed.
The use of high quality rinse agents such as Cascade
®
Platinum™ Power
Dry™ Rinse Aid or Finish
®
Jet-Dry
®
Rinse Aid may help minimize a
repeat build up of film. Also, the use of high quality detergents such as
Cascade
®
Platinum™ ActionPacs™ or Finish
®
Quantum
®
Automatic
Dishwashing Detergent will help prevent film build-up.
Feel air on
your legs when
standing in
front of the
dishwasher
during cycle
This is normal. Do not interrupt the cycle. No action is required.
Save time and money! Review the charts on the following pages first and you may not need to call for service.
TROUBLESHOOTING TIPS
49-4000215 Rev. 3
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