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GENERAL OPERATION Possible Causes and/or Recommended Solutions
Exterior drawer control not • The refrigerator is in Cooling Off mode - Exit Cooling Off mode. See "Using the Control(s)."
lit/unresponsive • The refrigerator controls' initialization process did not complete successfully - Unplug the
refrigerator, wait 5 seconds. Plug in the refrigerator, and wait 30 seconds before opening the
doors or drawers, or touching the control panel.
• The drawer front was recently removed - Make sure the temperature control wires have been
properly reconnected. See "Remove and Replace Drawer Fronts."
Refrigerator seems noisy The compressor in your new refrigerator regulates temperature more efficiently and uses less
energy than older models. During various stages of operation, you may hear normal operating
sounds that are unfamiliar.
The following noises are normal:
• Buzzing/Clicking - Heard when the water valve opens and closes to dispense water or fill the
ice maker. If the refrigerator is connected to a water line, this is normal. If the refrigerator is not
connected to a water line, turn off the ice maker.
• Repetitive Clicking - Dual evaporator valve regulating the cooling operation.
• Cracking/Clatter - Heard when ice is ejected from the ice maker mold and then falls into the
ice storage bin.
• Popping - Heard when the inside walls contract/expand, especially during initial cooldown.
• Hissing/Dripping - Flow of refrigerant, or flow of oil in the compressor.
• Pulsating/Whirring - Heard when the fans/compressor adjust to optimize performance during
normal operation.
• Rattling - Heard when water passes through the water line, or due to the flow of refrigerant.
Rattling may also come from items placed on top of the refrigerator.
• Water running or gurgling - Heard when ice melts during the defrost cycle and water runs into
the drain pan.
• Sizzling - Heard when water drips onto the heater during the defrost cycle.
• Vibration - The refrigerator may not be steady. Adjust the leveling screws and lower the
leveling foot until it is firmly against the floor. See "Refrigerator Leveling, Door Closing and
Alignment."
Temperature is too warm • New installation - Following installation, allow 24 hours for the refrigerator and freezer to cool
completely.
NOTE. Adjusting the temperature control(s) to the coldest setting will not cool either
compartment (refrigerator or freezer) more quickly.
• Cooling is turned off - Turn on cooling. See "Using the Control(s)."
• Doors are opened often or not closed completely - This allows warm air to enter the
refrigerator. Minimize door openings, keep the doors fully closed, and make sure both doors
are properly sealed.
• Air vents are blocked - Remove items that are immediately in front of the vents.
• Large amount of warm food recently added - Allow several hours for the refrigerator to return
to its normal temperature.
• Controls are not set correctly for the surrounding conditions - Adjust the controls to a colder
setting. Check the temperature again in 24 hours.
Temperature is too cold in
the refrigerator/crisper
Temperature is too warm/
cold in the exterior drawer
• Controls are not set correctly for the surrounding conditions - Adjust the controls to a warmer
setting. Check the temperature again in 24 hours.
• Ice storage bin is not in the correct position - See "Ice Maker and Ice Storage Bin."
• Air vents are blocked - Remove items that are immediately in front of the vents.
• Control is not set correctly for the items stored in the drawer - Adjust the temperature setting.
See "Temperature Controlled Exterior Drawer."
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