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SMART COOKER™ FAQS ® WARRANTY
Why won’t the lid close?
The lid will not close if it’s not in correct position or if the gasket (sealing ring) is not
properly secured to the Smart Cooker™ lid. (See ® app for video instructions on
correctly placing the gasket back into the lid.) Check the gasket, then realign the lid.
Why is the red floating valve stuck in the popped-up position?
Occasionally trapped food particles can prevent the valve from lowering. Release
the pressure manually by pressing Release on the control panel. Then, once cooled,
check the underside of the lid for stuck-on food, and wipe clean with a damp cloth.
Why is steam coming from the rim of the lid during pressure cooking?
The gasket may have food stuck to it or be torn or damaged. Check that the
gasket is clean and in place, or if it needs to be replaced. If it is damaged,
contact ® Support.
Why is steam continuously coming out of the floating valve?
The pressure regulator knob may not be in the “Sealed” position. Ensure
that the pressure regulator knob is in the “Sealed” position and that the lid
is fully closed. As pressure builds, some steam will escape through the red
floating valve.
Why is the red floating valve not rising?
There is not enough water or liquid to build pressure. Add more water or
liquid. As a rule, use at least ½ cup of water when pressure cooking.
Why is the appliance’s screen blank after plugging the appliance in?
The cord may not be fully attached to the unit. There may be a bad power
connection, no power, or the appliance’s fuse may have blown. Try a different
power outlet to determine whether the outlet or appliance is causing the
power issue. If the issue is the Smart Cooker™, unplug it and contact ®
Support.
For more information about the Smart Cooker™ and ®,
visit
All
® products are backed by a limited 1-year warranty.
Service centers and retail stores do not have the right to alter or change the Terms &
Conditions of this warranty.
WHAT THE WARRANTY COVERS:
® products are warranted against defects in material and workmanship
for a period of 1 year from the date of purchase, when used in accordance
with the ® User Guide. This warranty requires a proof of purchase
made within the USA, Canada, or Mexico*. If the product is damaged, does
not work as it should, or is no longer available, a replacement product of
equal or lesser value will be sent at the discretion of ® Support Team.
We reserve sole discretion whether to require you to return the purchased
product to us prior to shipping you a replacement.
THIS WARRANTY DOES NOT COVER:
• Misuse:
Damage that occurs from neglectful or improper use of products; damage that
occurs as a result of usage with incompatible voltage. See Safety Instructions
for information on proper use.
• Poor Maintenance:
General lack of proper care. See Cleaning and Maintenance Instructions for
information on proper maintenance.
• Commercial Use:
Damage that occurs from commercial use.
• Altered Products:
Damage that occurs from alterations or modifications by any entity other
than ®, removal of rating label.
• Catastrophic Events:
Damage that occurs from fire, floods or natural disasters.
• Loss of Interest:
Claims of loss of interest or enjoyment.
*By connecting the ® product to the ® app, the 1-year + 3 months warranty will activate. This
connection will serve as a proof of purchase. In such cases where there is no connection, ® requires a
proof or purchase to include receipt, order confirmation, etc. at the discretion of the ® Support Team.
FAQ
WARRANTY
Chefiq.com.
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