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16 www.dimplex.com
TROUBLESHOOTING GUIDE
PROBLEM CAUSE SOLUTION
PART NUMBER
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the
current rating of the circuit breaker or fuse.
Plug unit into another outlet or install unit on
a dedicated 15 amp circuit.
Lights dim in room while the
unit is on
Unit is drawing close to circuit
current rating
Move the unit to another outlet or install unit
on a dedicated 15 amp circuit
Power cord gets warm Normal Operation The power cord may get slightly warm to
the touch when the heater is on
Defective power cord Replace power cord if cord gets hot to the
touch.
4100190300RP
Appearance
Fireplace does not turn on
with the manual controls
Improper operation Refer to Operation Section
No incoming voltage from the
electrical wall socket
Check Fuse/Breaker Panel
Loose wiring Check wiring connections
Defective switchboard Replace the switchboard assembly 3001520100RP
Defective AC/DC Adapter Replace the AC/DC Adapter 2100250100RP
Fireplace does not turn on
with the Remote Control
Improper operation Refer to Operation Section
The batteries in the remote con-
trol are dead.
Install new battery into the remote control.
Defective remote control Replace the remote control 6700520200RP
Defective display/control board
assembly
Replace the display/control assembly
3001640100RP
Flame Frozen Loose wiring Check wiring connections
Defective Flicker Motor Replace Flicker Motor 2000500100RP
Defective display/control board
assembly
Replace the display/control assembly
3001640100RP
Flame is not visible Loose wiring Check wiring connections
Flame LED light assembly is not
working
Replace ame LED light assembly
3001420200RP
Defective display/control board
assembly
Replace the display/control assembly
3001640100RP
Flame Shudder Defective Flicker Motor Replace Flicker Motor 2000500100RP
Media bed does not light up
consistently
Build up of static electricity in unit Unplug the unit for 1 minute then plug the
unit back in.
Media bed does not light up Loose wiring Check wiring connections
Media LED light assembly or log
set is not working
Replace media LED light assembly or log
set
6 LED - 3001570100RP
4 LED - 3001570400RP
Defective display/control board Replace the display/control board 3001640100RP
Media bed lighting comes
on by itself
Defective display/control board Replace the display/control board
3001640100RP
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