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Troubleshooting
Getting Support
126 Getting support through Remote Management
127 Finding the contact information for service
127 Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
128 Testing the picture
I Can't Hear the Sound Clearly
131 Testing the sound
There Is a Problem with the Broadcast
My Computer / Game Console Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
139 Before using the recording and schedule recording functions
141 Before using the timeshift function
Supported broadcasting audio options
Read Before Using Apps
Read Before Using the Internet
144 Read before setting up a wireless Internet connection
Updating the TV’s Software
114 Updating the TV’s software to the latest version
114 Updating the TV automatically
Protecting the TV from Hacking and Malicious Code
115 Scanning the TV and connected storage for malicious code
Using Other Functions
115 Running the accessibility functions
115 Running Accessibility Shortcuts
116 Enabling voice guides for the visually impaired
116 Audio Description
117 White text on black background (high contrast)
117 Setting the screen to a black and white tone
117 Inverting the screen colour
117 Enlarging the font (for the visually impaired)
117 Learning about the remote control (for the visually impaired)
118 Learning about the TV menu
118 Watching TV broadcasts with subtitles
119 Listening to the TV through Bluetooth devices (for the hearing
impaired)
119 Configuring advanced system settings
120 Restoring the TV to the factory settings
HbbTV
Teletext Feature
122 On the Samsung Smart Remote
124 On the standard remote control
125 Typical Teletext page
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