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sharkclean.com
TROUBLESHOOTING
MAINTENANCE
If any error lights are illuminated or flashing on your Shark® EZ Robot, see the error code
chart below:
ERROR CODE
ERROR
NUMBER
SOLUTION
CLEAN (RED) flashing
10
Robot may be stuck on an obstacle. Move robot to a new
location on a level surface.
DOCK (RED) flashing
6
Front bumper may be jammed. Clean the bumper and
make sure it moves in and out freely. If the issue persists,
please contact Shark Customer Care at 1-888-228-5531.
CLEAN (BLUE) + DOCK (RED) solid
14
BotBoundary™ error. Move your robot to a flat surface
away from the magnetic boundary strip check to see if
the magnetic boundary strips are set up properly.
CLEAN (RED) + DOCK (BLUE) flashing
7
Cli sensor error. Move your robot to a new location and
clean its cli sensors.
CLEAN (RED) + DOCK (RED) flashing
9
Robot dust bin needs to be reinstalled. Insert the dust bin
until it clicks in place.
DOCK (RED) + ! (RED) flashing
2
Robot's side brush got stuck while trying to clean.
Remove any debris from around the side brushes. If the
issue persists, please contact Shark Customer Care at
1-888-228-5531.
CLEAN (RED) + DOCK (RED) + ! (RED) flashing
2
A drive wheel is stuck. Clean the wheels and remove any
debris wrapped around the axles so they can move freely.
CLEAN (RED) + DOCK (BLUE) alternating
16
Robot is stuck. Move your robot to a new location and
make sure the front bumper moves in and out freely.
CLEAN (BLUE) + ! (RED) flashing
2
Robot's brushroll got stuck while trying to clean. Remove
any debris from the brushroll by removing the brushroll
access door and checking inside and around the brushroll
for any items that are stuck.
CLEAN (RED) + DOCK (BLUE) + ! (RED) flashing
21
Robot has encountered an error while booting. Please turn
the power o and back on.
CLEAN (BLUE) + DOCK (RED) flashing
23
Make sure your base indicator light turns blue to confirm
your robot is placed on the base correctly.
BATTERY ICON (RED) flashing
24
Battery is critically low and needs recharging. Please
pick up your robot and place it on the base. Make sure
the base indicator light turns blue to confirm your robot
is placed on the base correctly.
CLEAN (RED) + ! (RED) alternating
2
Blockage in brushroll. Remove any debris from around
the brushroll so that it can spin freely.
DOCK (RED) FLASHING + ! (RED) solid
26
Blockage in dust bin. Check base and robot dust bin for
clogs. Clear any debris and reinstall the dust bin, ensuring
that it clicks into place.
DOCK (BLUE) + ! (RED) flashing
24
Robot has encountered an error while charging. Please
make sure you are using the correct power cord for the
base.
CLEAN (RED) + ! (RED) flashing
3
Suction motor failure. Remove and empty the dust bin,
clean the filters, and remove blockages.
CLEAN (BLUE) + DOCK (RED) + ! (RED) flashing
2
Wheel motor encoder failure. Please contact Shark
Customer Service at 1-888-228-5531.
For all other issues, please call Customer Service at 1-888-228-5531.
CAUTION: Turn o power before performing any maintenance.
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