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sharkclean.com
ERROR CODE PROBLEM
! (RED) + Wi-Fi indicator (RED Flashing) Wrong password for Wi-Fi
! (Flashing red) + Wi-Fi (RED) SSID cannot be found, try connecting again
! + Wi-Fi (Flashing RED alternately) Wrong user name or password for your Shark account
! + Wi-Fi (Flashing RED at the same time) Cannot connect to Wi-Fi
USING THE SHARKCLEAN® APP AND VOICE CONTROLS
SETTING UP VOICE CONTROL WITH THE GOOGLE ASSISTANT
Visit sharkclean.com/app for setup instructions which include how to enable Shark Skill for using with
Google Assistant.
Google Assistant:
“OK Google, tell Shark to start cleaning.”
“OK Google, tell Shark to pause my robot.”
“ OK Google, tell Shark to send my robot to
the dock.”
Please visit sharkclean.com/app or call 1-888-228-5531 for answers to all your app questions.
USING THE SHARK® EZ ROBOT
Get the most out of your Shark® EZ Robot with these app features:
• Recharge and Resume
Your robot will return to the dock, recharge, and
can pick up cleaning where it left o.
• Scheduling
Set whole home cleanings
for any time, any day.
• Control From Anywhere
Wherever you are, you’re in
control of your robot.
• Cleaning Reports
Each time your robot cleans,
your app will generate a
cleaning report.
• Volume Control
You can adjust the volume
level of your robot's audio
notifications.
Search for SharkClean in the app store and download the app to your iPhone
TM
or Android
TM
.
WI-FI TROUBLESHOOTING
• To use the app, your phone must be connected to
a 2.4GHz network. The app will only work on a
2.4GHz network.
• Typical home Wi-Fi networks support both 2.4GHz
and 5GHz.
• Do not use a VPN or a proxy server.
• Make sure Wi-Fi isolation is turned o on the
router.
• If you cannot connect, call 1-888-228-5531.
STILL CAN'T CONNECT?
Restart your phone
• Turn o phone, wait a few minutes, then turn it
back on and connect to Wi-Fi.
Reboot your robot
• Make sure the power switch on the back of the
BASE is in the ON position.
• Press the power switch on the side of the ROBOT
to the OFF position. Wait 10 seconds, then press it
again to turn power back ON.
Reboot your router
• Unplug the router power cable for 30 seconds,
then plug it back in. Allow several minutes for your
router to reboot completely.
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