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Troubleshooting en
45
Fault Cause and troubleshooting
The programme does
not start.
2. Clean the pump unit.
3. If this display appears again, call customer service.
→"Customer Service", Page53
Note:You can start the washing programme if you de-
activate the intelligent dosing system and dose manu-
ally.
→"Buttons", Page23
The door cannot
beopened.
Rinse Hold is activated.
Continue the programme by selecting Spin or
Drain and pressing Start/Reload .
→"Resuming the programme when the programme
status is Rinse Hold", Page34
The temperature is too high.
Wait until the temperature has dropped.
→"Cancelling the programme", Page34
Water level is too high.
Select a suitable programme for draining.
→"Programmes", Page26
Power failure.
Open the door using the emergency release.
→"Emergency release", Page52
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
→"Cleaning the drain pump", Page40
Rinse Hold is activated.
Continue the programme by selecting Spin or
Drain and pressing Start/Reload .
→"Resuming the programme when the programme
status is Rinse Hold", Page34
The water outlet hose is connected too high.
Install the water outlet hose at a maximum height of
1 metre.
Pump cover is not correctly assembled.
Correctly assemble the pump cover.
Detergent dosage is too high.
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