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49-2001160 Rev. 0 25
TROUBLESHOOTING TIPS
Troubleshooting Tips ... %HIRUH\RXFDOOIRUVHUYLFH
Problem Possible Cause What To Do
Water won’t boil Cover pan with a lid. Turn the downdraft fan Off until the
water begins to boil.
Surface units
will not maintain
a rolling boil or
cooking is slow
Improper cookware being used. Pan bottoms should be flat, fairly heavyweight and the
same diameter as the surface unit selected.
Surface units do
not work properly
A fuse in your home may be blown or
the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Cooktop controls improperly set. Check to see the correct control is set for the surface unit
you are using.
Tiny scratches or
metal marks (may
appear as cracks)
or abrasions on
radiant cooktop
glass surface
Incorrect cleaning methods being
used.
See the Cleaning the Glass Cooktop section.
Cookware with rough bottoms being
used or coarse particles (salt or sand)
were between the cookware and the
surface of the cooktop.
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are not removable but will become less visible in time as a
result of cleaning.
Cookware has been slid across the
cooktop surface.
Pick up cookware to locate it on the glass surface.
Areas of
discoloration or
dark streaks on the
cooktop
Improper cookware being used. Marks from aluminum and copper pans as well as mineral
deposits from water or food can be removed with the
cleaning cream.
Food spillovers not cleaned before
next use.
See the Cleaning the Glass Cooktop section.
Incorrect cleaning methods being
used.
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Hot sugar mixtures
or plastic melted to
the surface
Hot cooktop came into contact with
these substances.
See the Glass surface —potential for permaent damage
section in the Cleaning the Glass Cooktop section.
Pitting (or
indentation) of the
cooktop
Hot sugar mixture spilled or plastic
melted on the cooktop.
Call a qualified technician for replacement.
Cooktop making an
audible sound
Cooktop is locked. Check to be sure the Control Lock knob is turned to
81/2&.
Frequent cycling off
and on of surface
units
Improper cookware being used. 8VHRQO\IODWFRRNZDUHWRPLQLPL]HF\FOLQJ
Cooktop feels hot Improper cookware being used. The glass cooktop surface may seem hotter than you are
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flat.
Control knob will
not turn
Cooktop controls improperly set. When the knob is in the Off position, it must be pushed
down before it can be turned. When the knob is in any
other position, it can be turned without being pushed in.
Poor venting Clogged filter. Clean filter per instructions.
House too airtight. Open a window slightly to provide fresh air source.
Wall cap obstructed. Remove blockage from exterior wall cap.
Wall cap damper door stuck. Check exterior wall cap damper door for free movement or
obstruction.
Duct length exceeds recommended
100 equivalent foot maximum.
Reduce number of elbows to simplify duct run.
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Check out self-help videos and FAQ at GEAppliances.com/support.
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