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47TROUBLESHOOTING
ENGLISH
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The appliance is too far from the router.
• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the location of the router so that it is closer to the
appliance.
Problem Possible Cause & Solution
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