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49-1000362 Rev. 2 25
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE
WATER ON THE FLOOR If you use an extra tall glass or pitcher, or overfill a glass or pitcher, you
may be jamming the cubes in the funnel chute. They can fuse inside the
chute and drop out later, leaving water or ice on the floor.
UNEVEN SPACING OR GAPS BETWEEN
DOORS AND KITCHEN CABINET
Kitchen cabinets are not level or square. Call the installer or
cabinetmaker.
POOR DOOR ALIGNMENT OR ONE DOOR
HIGHER THAN THE OTHER
Fresh food door needs adjusting. See Installation Instructions.
Refrigerator is not level. See Attention Installer Instructions.
WATER IN FIRST GLASS IS WARM Normal when refrigerator is first installed. Wait 24 hours for the refrigerator
to completely cool down.
Water dispenser has not been used for a long time. Dispense water until
all water in system is replenished.
Water system has been drained. Allow several hours for replenished
supply to chill.
WATER DISPENSER DOES NOT WORK Water supply line turned off, restricted or not connected. Call your installer
for proper water supply line connection.
Water filter clogged. Replace the filter or use the filter bypass plug.
The LOCK on the dispenser has been activated. To unlock the dispenser,
touch LOCK for 3 seconds.
Air may be trapped in system. Press the dispenser arm for at least 2
minutes.
ICE DISPENSER DOES NOT WORK Ice bin improperly installed. See Ice storage bin.
Icemaker turned off or water supply turned off. Turn on icemaker or water
supply.
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Irregular ice clumps in storage bin. Break up with fingertip pressure and
discard remaining clumps.
Large clumps of ice can form with low ice usage. Switch between Cubed
and Crushed. Dispense ice. Switch back to the original ice selection and
dispense again.
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position at a time, until clumps do not form.
Water filter clogged. Replace the filter or use the filter bypass plug.
The LOCK on the dispenser has been activated. To unlock the dispenser,
touch LOCK for 3 seconds.
WATER SPURTING FROM DISPENSER Newly installed filter cartridge. Run water from the dispenser for 1 1/2
gallons (5.7 liters) (3 mins) .
NO WATER OR ICE PRODUCTION Water supply line turned off, restricted or not connected. Call your installer
for proper water supply line connection.
Water filter clogged. Replace the filter or use the filter bypass plug.
CUBED ICE WAS SELECTED BUT CRUSHED ICE
WAS DISPENSED
Last setting was CRUSHED. A few cubes were left in the crusher from the
previous setting. This is normal.
If continual crushed ice is dispensed while cubed ice is selected, adjust
ice bin. See Ice storage bin.
FOOD IS NOT THAWING/CHILLING IN CLIMATE
CONTROL DRAWER
Packaging. Increase time or re-package in plastic.
Wrong weight selected. Select a larger weight.
Item with high fat content. Select a larger weight.
SELECT TEMP FEATURE ON CLIMATE CONTROL
DRAWER IS NOT WORKING
Fresh Food temperature control is set at warmest setting. This is normal.
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when the Fresh Food control is set at the warmest setting.
CLIMATE CONTROL DRAWER CONTROLS DO
NOT WORK
Control Lock feature is active. Press and hold the CONTROL LOCK pad
on the Climate Control drawer for 3 seconds.
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