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ENGLISH
15
TROUBLESHOOTING GUIDE
Problem Solution
No Crema is being
produced
Coffee is ground too coarsely. Use slightly ner grind.
Coffee tamped too softly. Use slightly rmer tamp between
30-40 lb or 15-20 kg of force.
Single wall lter basket might have been used with pre-ground
coffee. Please see the “Basket selection chart” section.
Knocking/pumping sound
occurs during espresso,
steam, or hot water cycle
The Espresso Machine is going through a normal operation,
therefore no action is required.
All Mode/Dose lights are
blinking
Machine is in protection mode to avoid the pump from over
heating. Turn Off the machine for 7.5 minutes.
The Steam light and all
Dose lights are blinking
Machine is in the protection mode to avoid from overheating.
Turn Off the machine for 10 minutes.
Water light continuously
blinks
Ensure water is in the Water Tank and ensure Water Tank is
properly assembled.
Steam Wand is blocked. Remove it from Espresso Machine and
thoroughly clean it.
Coffee puck is too dense, adjust to larger grind size.
If using a Double wall basket, then clean exit hole with a pin.
All lights are blinking at
the same time
Turn off the Espresso Machine and unplug for approximately
10 minutes. Then, plug back in and restart the machine.
If problem persists call service.
All lights are continuously
on
Turn off the Espresso Machine and unplug for approximately
5minutes. Then, plug back in and restart the machine. If
problem persists call Service.
If the problem is not due
to one of the above items
See the “Arranging for Service” chapter in the “Warranty and
service” section. Do not return the Espresso Machine to the
retailer as they do not provide service.
W11312156C.indb 15W11312156C.indb 15 8/12/2020 7:43:43 PM8/12/2020 7:43:43 PM
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