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14
TROUBLESHOOTING GUIDE
Problem Solution
Espresso Machine will not
start
Check if the Espresso Machine is securely plugged into a
grounded 3 prong outlet.
Check to see if the Main Power On/Off Switch is turned on.
If you have a circuit breaker box, then make sure the circuit is
closed.
Espresso ows slowly or
only drips
Coffee is ground too nely. Use slightly coarser grind.
Coffee tamped too hard. Use slightly lighter tamp between
30-40 lb or 15-20 kg of force.
Filter basket can be blocked. Use a pin to unblock the hole(s).
Machine might need to be descaled. Refer to the “Descaling the
Espresso Machine” section.
Espresso ows too quickly
Coffee is ground too coarsely. Use slightly finer grind.
Not sufficient coffee in the filter basket. Increase dose of coffee.
Refer to the “Basket selection chart” section.
Coffee tamped too softly. Use slightly firmer tamp between
30-40 lb or 15-20 kg of force.
Espresso ows over the
edge of the Portalter
Portalter is not inserted in the Group Head properly. Ensure the
Portalter is completely inserted and rotated until the handle is
aligned to the lock icon.
There are coffee grounds around the rim of the lter basket.
Swipe excess coffee to ensure proper seal in the Group Head.
Too much coffee in the lter basket. Use lower dose of coffee.
Refer to the “Basket selection chart” section.
Steam Wand is not
producing hot water/
steam
Operating temperature has not been reached. Allow the machine
to reach to the operating temperature.
Steam/hot water ows
slowly from Steam Wand
Steam Wand is partially blocked. Remove Steam Wand from
Espresso Machine. Soak in cleaning solution and use a pin to
clear out the hole and rinse with clear water.
Machine might need to be descaled. Refer to the “Descaling the
Espresso Machine” section.
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or
electrical shock.
W11312156C.indb 14W11312156C.indb 14 8/12/2020 7:43:43 PM8/12/2020 7:43:43 PM
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