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6
Problem . . . Solution . . .
Troubleshooting Guide
Unplug the blender, remove the container from the base, and then inspect the
container and cutter assembly for wear, nicks, and broken or loose blades. If the blades
are nicked, broken, or loose, discontinue use immediately and replace the container or
cutter assembly. See “Replacement Parts.”
Unplug the blender, and then inspect the power cord insulation and power plug for
cracks. Refer to “Technical Services” for repair or replacement. Remove jar from
blender base. Inspect the cutter by rotating the drive end of the cutter by hand. It
should turn smoothly. If it does not, replace the container or cutter assembly.
Inspect the blender and its various parts and replace as follows:
Daily
Weekly
Maintenance
Blender fails to start
or stops while it is
running.
• Thermal overload protection has been tripped. Attempt to run “cool down
cycle.” Follow instructions in display.
• This blender is equipped with motor overload protection. If the motor stops
during operation due to overheating, unplug and allow the blender to cool
down for 15 minutes. Plug blender back in after 15 minutes to resume normal
operation.
Ingredients will not
mix properly.
• Check to see if enough liquid has been added to the ingredients. Mixture
should be fluid and free-running at all times.
• Solid pieces are too large.
• Container is too full. Do not fill past highest graduation marking.
• Cutter assembly blades are not sharp or are damaged. Inspect container and
cutter assembly daily. Replace cutter assembly at least yearly or sooner if
cutter assembly appears worn or damaged.
• Check to see if cutter assembly is installed properly.
• Select speed to create a fluid blend.
Blender fails to start
or stops while it is
running; message
appears in display.
• Make sure that the jar is seated properly on the blender base.
• Blender will not operate unless jar is properly seated.
• Make sure Quiet Shield™ is down and in correct position.
Blender fails to start
or stops while it is
running and display
is blank.
• Make sure that the Power Switch is in the ON (Reset) position and is
illuminated red.
• Check to see if unit is securely plugged into an electrical outlet of the proper
voltage and frequency.
• Check to see if the fuse for the electrical outlet has blown or if the Power
Switch has tripped.
• This blender is equipped with motor overload protection. If the motor stops
during operation due to overheating, unplug and allow the blender to cool
down for 15 minutes. Plug blender back in after 15 minutes to resume normal
operation.
Unit does not
respond to button
commands or error
message appears in
display.
• Turn the power off and back on using the power switch to reset the controls.
• Turn the power off and back on using the power switch. If the error message
still appears, the unit will need to be serviced.
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