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3 Year Manufacturer’s Parts Warranty
This model comes with a 3-year manufacturer’s parts warranty. We will provide free of charge
replacement parts for the components that failed due to manufacturing defects. The customer must
contact Streamline & provide a description of the issue as well as photos & proof of purchase. If a
replacement unit is needed, this will be determined at Streamline’s sole discretion. If in fact it is needed,
then shipping will be paid for by the customer. The customer is also responsible for replacement part
shipping costs. The following parts are not covered by this warranty:
• Lightbulbs
• Metal, aluminum, & charcoal filters
The following is not covered by our warranty:
• Improper maintenance
• Normal wear and tear
• Damage due to accidents, misuse or improper installation
• Use of arsenic products
• Non-reported freight damage
• Deterioration of the appearance of the product or any cosmetic issues such as scratches, chips, rust
• Damage resulting from unauthorized replacement parts or improper modifications
Streamline is released from all liability due to indirect, consequential, or incidental damages.
All parts & finishes of Streamline range hoods are warranted to the original purchaser & to be free
from defects in material & workmanship. Labor charges and/or damage incurred in installation, repair,
or replacement as well as any other kind of loss or damages are excluded. This warranty is valid in
the United States and is non-transferrable.
Any applicable implied warranties, including the warranty of merchantability are limited in duration to
a period of express warranty as provided herein beginning with the date of original purchase at retail
and no warranties, whether express or implied shall be applied to this product.
This warranty does not extend to commercial or institutional use or installation.
Returns
We thank you for your purchase. Here at Streamline®, our goal is to provide customers with
exceptional bathroom and kitchen products. We understand that things sometimes don’t work out.
If you are unsatisfied with your Streamline® product and would like to initiate a return, please reachout
Deliveries
Immediate inspection is required when receiving Streamline® items. It is important to notate any
damage or carton count discrepancy on the BOL / Proof of Delivery (POD) receipt when you sign for
the delivery, even if the package appears only slightly damaged. If the driver doesn't allow or won't wait,
notate on the BOL / POD "Driver will not allow inspection." Damages should be reported to Streamline®
within 3 calendar days of delivery. Customers who sign for delivery and do not provide proper detailed
description assume responsibility if merchandise is damaged or missing cartons. If the product itself
appears significantly damaged, you may refuse delivery after you notate it on the POD / BOL and provide
clear pictures to Streamline®. Please notify Streamline® of refusal so we can anticipate the return and
send out a new item.
Please look for the following when checking:
• Carton/Pallet Count
• Crumpled and pushed in areas
• Fork lift punctures
• Holes
• Any additional outside damage to packaging
Damages & Refusing a Freight Shipment
If the shipment is damaged, a customer has the option of refusing the shipment. Contact our customer
service representative immediately at [email protected] when and if you refuse a shipment.
Also, proper notation must be on the BOL / POD receipt. Any external evidence of loss or damage that
occurred during transit is considered visible loss or damage and must be noted on the BOL / POD and
signed by the carrier's agent (driver). Failure to adequately describe the visible loss or damage could
result in the carrier delaying or refusing to honor the freight claim. Any damage that occurred during
transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough
handling in transit it is possible to damage the contents of a carton without damaging the outer
packaging itself.
If such a situation occurs, it is important to contact Streamline® immediately for instructions on how
to handle this. You must open all received boxes and inspect products for concealed damage within
72 hours (3 calendar days) of delivery and Streamline® must be notified at that time. After this time
frame claims may not be honored. Streamline® reserves the right to replace any damaged merchandise
within 3 calendar days of notification by the customer. If a replacement item is available for shipping
within that time period, then a refund cannot be issued.
If no replacement is available, the damaged item(s) will be refunded in full if the damage was the fault
of freight carrier, and all return procedures were followed. Failure to follow return procedure for the
damaged item may result in a charge for the free replacement item.
WARRANTY, RETURNS,
& DELIVERY INSTRUCTIONS
A
We continue to grow and want to offer the best customer experience possible, and by reaching out to
us prior to initiating a return, we can ensure that these issues do not continue in the future.
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