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EN
7
Problem
Alexa can’t discover my Amazon Basics smart switch.
Solutions
» Check that your Alexa-enabled device and the Alexa app have the latest software version.
» Make sure that your Alexa-enabled device and your switch are connected to the same WiFi
network.
» Check that your paired device is within 30 ft. (9 m) of your switch.
» Make sure you scan the 2D code provided in your Setup Guide or on the device. The 2D
code on packaging is not for Alexa setup.
» Restart your device by turning the power on and o.
» Do a factory reset. See “Factory reset” on page 5.
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