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-17-
• Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to ”OFF”
does not disconnect all power to the electrical components of the stove.
• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual. All
other work should be done by a trained technician.
PROBLEM CAUSE: To rich air/fuel mixture
Orange, lazy ame_
excessive fuel build-
up in the burnpot
• Clean out the burnpot and burnpot housing
• Make sure that the viewing door is closed and sealed properly. If not, adjust door catch and/or
replace door gaskets.
• Check that all outside connections are clear of any obstructions.
• Check the exhaust system; clean as needed.
PROBLEM CAUSE: Burnpot burns out of fuel
Fire goes out or stove
shuts down.
• Hopper is empty, rell the hopper.
• Loss of draft pressure. Make sure that the viewing door is closed and sealed properly. If not,
adjust door catch and/or replace door gaskets. Check that all outside connections are clear
of any obstructions. Check the exhaust system; clean as needed.
• Check that the pressure switch connection to the rebox is free of ash or clear of obstructions.
• Auger system is jammed or there is a “bridging” of the fuel in the hopper, preventing fuel from
owing into the auger feed system.
PROBLEM CAUSE: Auto-Start Igniter fails to ignite the fuel in the burn pot.
Stove does not start
a re when the “ON”
button is pushed
• Turn the stove off. Clear the unburned fuel from the burnpot and try again.
• Check the pellet quality. Replace if moist, wet, or dirty.
• Loss of draft pressure. Make sure that the viewing door is closed and sealed properly. If not,
adjust door catch and/or replace door gaskets. Check that all outside connections are clear
of any obstructions. Check the exhaust system; clean as needed.
• Check that the auto-start igniter is not blocked with ash or soot. (The igniter is located behind
the burnpot on the back wall of the rebox.)
• Check that the pressure switch connection to the rebox is free of ash or clear of obstructions.
• The auto-start igniter gets “red hot” during start-up. If you can not visibly see the igniter glowing
during start-up, then the igniter may need to be replaced or there is a problem with the
electrical control system.
PROBLEM CAUSE: Power outage
Experiencing low
exhaust pressure
• Turn off the circuit board and turn it back on.
Error Code Error Description Possible Causes
Err1 The high limit temperature sensor has tripped. • Inadequate ventilation.
• Room fan failure.
• Exhaust Blockage.
• Electrical Open in wiring.
Err2 Stove ran out of fuel during normal operation. • Hopper Empty.
• Auger output failure or jam.
• Flame of fuel quality caused re to burn too slowly or
go out.
• Electrical Open in wiring.
Err3 The stove was unable to reach the Room Fan On
temperature within the start-up time.
• Flame or Fuel quality caused the re to burn too
slowly or go out.
• Auger output failure or jam Hopper empty on start-
up.
Err4 The power failed while the stove was hot, and
when power was restored, the re was out.
• Electrical Open in wiring.
• Power loss
Err5 The Auger output fuse has blown. • Auger motor jammed or bad.
Err6 The Ignitor output fuse has blown. • Ignitor shorted out or bad.
Err7 The Draft Fan (Exhaust Fan) output fuse has blown. • Draft Fan motor jammed or bad.
Err8 The Room Fan output fuse has blown. • Room fan motor jammed or bad.
Trouble Shooting
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