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40
Condition/Problem Things to Check Solution
No display/partial display/
unit will not turn on
Check electrical (wall)
outlet
Make sure unit is plugged into a functioning wall outlet.
Check connection at front
of unit
Connection should be secure and undamaged. Replace
adapter or connection at unit if either are damaged.
Check data cable integrity All wires in cable should be intact. If any are visibly crimped or
cut, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Check console display for
damage
Check for visual sign that console display is cracked or other-
wise damaged. Replace Console if damaged.
Console Display If Console only has partial display and all connections are ne,
replace the Console.
If the above steps do not resolve the problem, contact Cus-
tomer Care for further assistance.
Unit operates but Contact
HR not displayed
HR cable connection at
Console
Be sure cable is connected securely to Console.
HR cable box connection Be sure cables from handlebars and cable to Console are
secure and undamaged.
Sensor grip Be sure hands are centered on HR sensors. Hands must be
kept still with relatively equal pressure applied to each side.
Dry or calloused hands Sensors may have difculty with dried out or calloused hands.
A conductive electrode cream (heart rate cream) can help
make better conduct. These are available on the web or at
medical or some larger tness stores.
Static Handlebar If tests reveal no other issues, Static Handlebar should be
replaced.
Console displays “E2” er-
ror code
Check data cable integrity All wires in cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Console Electronics If tests reveal no other issues, contact Customer Care.
No speed/RPM reading,
Console displays “Please
Stride” error code
Check data cable integrity All wires in cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Check magnet position
(requires shroud removal)
Magnet should be in place on pulley.
Check Speed Sensor (re-
quires shroud removal)
Speed sensor should be aligned with magnet and connected to
data cable. Realign sensor if necessary. Replace if there is any
damage to the sensor or the connecting wire.
TROUBLESHOOTING
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