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Troubleshooting
Is my smartphone compatible with my device?
The vívomove 3/3S device is compatible with smartphones using Bluetooth technology.
Go to www.garmin.com/ble for compatibility information.
My phone will not connect to the device
• Bring the device within range of your smartphone.
• If your devices are already paired, turn Bluetooth off on both devices, and turn it back on.
• If your devices are not paired, enable Bluetooth technology on your smartphone.
• On your smartphone, open the Garmin Connect app, select or , and select Garmin Devices > Add
Device to enter pairing mode.
• On your device, hold the touchscreen to view the menu, and select > to enter pairing mode.
Activity Tracking
For more information about activity tracking accuracy, go to garmin.com/ataccuracy.
My step count does not seem accurate
If your step count does not seem accurate, you can try these tips.
• Wear the device on your non-dominant wrist.
• Carry the device in your pocket when pushing a stroller or lawn mower.
• Carry the device in your pocket when actively using your hands or arms only.
NOTE: The device may interpret some repetitive motions, such as washing dishes, folding laundry, or
clapping your hands, as steps.
The step counts on my device and my Garmin Connect account don't match
The step count on your Garmin Connect account updates when you sync your device.
1 Select an option:
• Sync your step count with the Garmin Connect application (Syncing Your Data with Your Computer,
page 18).
• Sync your step count with the Garmin Connect app (Syncing Your Data with the Garmin Connect App,
page 18).
2 Wait while the device syncs your data.
Syncing can take several minutes.
NOTE: Refreshing the Garmin Connect app or the Garmin Connect application does not sync your data or
update your step count.
My stress level does not appear
Before the device can detect your stress level, wrist-based heart rate monitoring must be turned on.
The device samples your heart rate variability throughout the day during periods of inactivity to determine your
stress level. The device does not determine your stress level during timed activities.
If dashes appear instead of your stress level, be still, and wait while the device measures your heart rate
variability.
My intensity minutes are flashing
When you exercise at an intensity level that qualifies toward your intensity minutes goal, the intensity minutes
flash.
Exercise for at least 10 consecutive minutes at a moderate or vigorous intensity level.
Troubleshooting 25
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