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Stiebel Eltron Warranty for Water Heaters – Models DHCE
Who gives the warranty
1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd (A.B.N.
82 066 271 083) of 6 Prohasky Street, Port Melbourne, Victoria,
3207 (“we”, “us” or “our”).
The warranty
2. This warranty applies to Stiebel Eltron Water Heaters –
Models DHCE 6/50, DHCE 8/50 and DHCE 8/60 (the “unit”)
manufactured after 1 May 2015.
3. Subject to the warranty exclusions we will repair or replace,
at our absolute discretion, a faulty component in your unit
free of charge if it fails to operate in accordance with its
specifications during the warranty period.
4. If we repair or replace a faulty component to your unit under
this warranty, the warranty period is not extended from the
time of the repair or replacement.
5. The warranty period commences on the date of completion
of the installation of the unit. Where the date of completion
of installation is not known, then the warranty period will
commence 2 months after the date of manufacture.
6. The warranty period for a unit used for domestic purposes is
shown in the table below. Domestic purposes means that the
unit is used in a domestic dwelling.
Component Warranty period
All components 5 years from the date of
completion of the installation
of the unit.
7. The warranty period for a unit used for commercial purposes
is shown in the table below. Commercial purposes means that
the unit is used for a non-domestic purpose and includes but
not limited to being used in a motel, hotel, mining camp or
nursing home.
Component Warranty period
All components 1 year from the date of
completion of the installation
of the unit.
Your entitlement to make a warranty claim
8. You are entitled to make a warranty claim if:
8.1. you own the unit or if you have the owner’s
consent to represent the owner of the unit;
8.2. you contact us within a reasonable time of
discovering the problem with the unit;
How you make a warranty claim
9. To make a warranty claim you must provide us with the
following information:
9.1. The model number of the unit;
9.2. A description of the problem with the unit;
9.3. The name, address and contact details (such as
phone number and e-mail address) of the owner;
9.4. The address where the unit is installed and the
location (e.g. in laundry);
9.5. The serial number of the unit;
9.6. The date of purchase of the unit and the name of
the seller of the unit;
9.7. The date of installation of the unit;
9.8. A copy of the certificate of compliance when the
unit was installed.
10. The contact details for you to make your warranty claim are:
Name: Stiebel Eltron (Aust) Pty Ltd
Address: 6 Prohasky Street, Port Melbourne,
Victoria, 3207
Telephone: 1800 153 351
(8.00 am to 5.00 pm AEST Monday to Friday)
Contact person: Customer Service Representative
E-mail: service@stiebel.com.au
11. We will arrange a suitable time with you to inspect and test
the unit.
Warranty exclusions
12. We may reject your warranty claim if:
12.1. The unit was not installed by registered and
qualified tradespeople.
12.2. The unit was not installed and commissioned:
(a) in Australia;
(b) in accordance with the Operating and
Installation Guide; and
(c) in accordance with the relevant statutory
and local requirements of the State or
Territory in which the unit is installed.
12.3. The unit has not been operated or maintained in
accordance with the Operating and Installation Guide.
12.4. The unit does not bear its original Serial Number
or Rating Label.
12.5. The unit was damaged by any or any
combination of the following:
(a) normal fair wear and tear;
(b) connection to an incorrect water supply;
1 Jan 2014
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