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25
EN
Problem Possible Causes & Corrective Action
Water drips Indoors.
The air conditioner is not tilted to the outside.
• For proper water disposal, make sure the air conditioner slants slightly from
the cabinet front to the rear.
Water collects in
base pan.
Moisture removed from air and drains into base pan.
• This is normal for a short period in areas with little humidity; normal for a
longer period in very humid areas.
Air conditioner turns
on and off rapidly.
Dirty air filter - air restricted.
• Clean air filter.
Outside temperature extremely hot.
• Refer to installation instructions or check with installer.
Noise when unit is
cooling.
Air movement sound.
• This is normal. If too loud, set to lower FAN Setting.
Window vibration - poor installation.
• Refer to installation instructions or check with installer.
Room too cold.
Set temperature too low.
• Increase set temperature.
Remote sensing
deactivating
prematurely.
Remote control not located within range.
• Place remote control within 20 feet & 120° radius of the front of the unit.
Remote control signal obstructed.
• Remove obstruction.
Can’t connect the LG
ThinQ App. to the air
conditioner.
Air conditioner is turned off.
• Turn the air conditioner on.
Wireless router is turned off.
• Turn the router on.
The air conditioner is
not connecting to the
Wi-Fi.
The Wi-Fi router is too far from the air conditioner.
• Move the router closer to the air conditioner or purchase and install a Wi-Fi
repeater (signal booster).
You do not have permission to use the router or it is incompatible.
• Make sure you are selecting the correct wireless router from the list. The
router must be set to 2.4 GHz.
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