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Page 20
Troubleshooting
Tips
Before calling for service, review this list. It may save you time and expense. This list
includes common occurrences that are not the result of defective workmanship or
materials in this appliance.
TROUBLESHOOTING TIPS
NOTICE
Do not add extension to the exhaust hose(s)!
Problem Solution
Unit does not turn on
when pressing ON/
OFF button
Displays P1 Error Code and means the water collection tray is full.
Turn off the unit, drain the water from the water collection tray,
and restart the unit.
If room temperature is lower than the set temperature in COOL mode,
reset the temperature.
Unit does not cool well The air filter is blocked with dust or animal hair. Turn off the unit and
clean the filter according to the instructions.
Exhaust hose is not connected or is blocked. Turn off the unit,
disconnect the hose, check for blockage and reconnect the hose.
Temperature setting is too high; decrease the set temperature.
Make sure all windows and doors are closed.
The room area could be too large; doublecheck the cooling area.
Check the room for possible heat sources and remove them if possible.
The unit is noisy and/
or vibrates too much
The floor is not level. Place the unit on a flat, level surface.
The air filter is blocked with dust or animal hair. Turn off the unit and
clean the filter according to the instructions.
The unit makes a
gurgling sound
This sound is caused by the refrigerant flow inside the unit and is
normal.
Unit will not connect
to Wireless or App
does not work (some
modesl)
For additional support and troubleshooting
tips, follow the link in the QR code:
The top of the window
kit leans forward out of
the window track
Ensure the Window Kit brace is installed properly.
In heating mode, the
fan speed is lower than
expected.
It is normal for the fan speed to start low in heating mode. The fan
speed should reach your desired setting after a few minutes of
operation.
Condensation collects
on the outer section of
the hose in heat mode
Apply the included hose insulation foam as shown on the next page.
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