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RS5500 / RS7000E PowerDial Series Portable Generators 23
5.1 — Troubleshooting Guide
PROBLEM CAUSE CORRECTION
Engine is running, but no AC
output is available.
1. Circuit breaker is open.
2. Poor connection or defective cord set.
3. Connected device is bad.
4. Fault in generator.
1. Reset circuit breaker.
2. Check and repair.
3. Connect another device that is in good condition.
4. Contact Authorized Service Facility.
Engine runs well but bogs down
when loads are connected.
1. Short circuit in a connected load.
2. Generator is overloaded.
3. Engine speed is too slow.
4. Shorted generator circuit.
1. Disconnect shorted electrical load.
2. See “Generator Loads”.
3. Contact Authorized Service Facility.
4. Contact Authorized Service Facility.
Engine will not start; or starts
and runs rough.
1. PowerDial is in the STOP position.
2. PowerDial is not fully in the RUN position.
3. Dirty air filter.
4. Dirty fuel filter.
5. Out of fuel.
6. Spark plug wire not connected to spark plug.
7. Bad spark plug.
8. Water in fuel.
9. Low oil level.
10. Excessive rich fuel mixture.
11. Intake valve stuck open or closed.
12. Engine has lost compression.
1. Turn PowerDial to the START position.
2. Turn PowerDial fully to the RUN position.
3. Clean or replace air filter.
4. Replace fuel filter.
5. Fill the fuel tank.
6. Connect wire to spark plug.
7. Replace spark plug.
8. Drain fuel tank and replace with fresh fuel.
9. Fill crankcase to proper level.
10. Contact Authorized Service Facility.
11. Contact Authorized Service Facility.
12. Contact Authorized Service Facility.
Engine shuts down during
operation.
1. Out of fuel.
2. Low oil level.
3. Dirty fuel filter.
4. Fault in engine.
1. Fill the fuel tank.
2. Fill crankcase to proper level.
3. Change fuel filter.
4. Contact Authorized Service Facility.
Engine lacks power. 1. Load is too high.
2. Dirty air filter.
3. Dirty fuel filter.
4. Engine needs to be serviced.
1. Reduce load (see “Generator Loads”).
2. Clean or replace air filter.
3. Replace fuel filter.
4. Contact Authorized Service Facility.
Engine “hunts” or falters. 1. Carburetor is running too rich or too lean.
2. Dirty fuel filter.
3. Governor out of adjustment?
1. Contact Authorized Service Facility.
2. Replace fuel filter.
3. Contact authorized dealer facility.
Section 5 Troubleshooting
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