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33
Product Care
Troubleshooting (cont.)
Problem
Cause Solution
The ice maker is
not producing
ice or not
enough ice
Refrigerator connected to a
water supply and the supply
shutoff valve turned on?
Kink in the water source
line?
Ice maker turned on?
New installation?
Large amount of ice recently
removed?
Ice cube jammed in the ice
maker ejector arm?
Reverse osmosis water
filtration system connected
to your cold water supply?
Connect refrigerator to
water supply and turn water
shutoff valve fully open.
A kink in the line can reduce
water flow. Straighten the
water source line.
Make sure switch is in the
ON position.
Wait 24 hours after ice maker
installation for ice production
to begin. Wait 72 hours for
full ice production.
Allow 24 hours for ice maker
to produce more ice.
Remove ice from the ejector
arm with a plastic utensil.
This can decrease water
pressure.
See “Water Supply
Requirements”.
The ice cubes are
hollow or small
Note: This is an
indication of low
water pressure.
Water shutoff valve not fully
open?
Kink in the water source line?
Reverse osmosis water
filtration system connected
to your cold water supply?
Turn the water shutoff valve
fully open.
A kink in the line can reduce
water flow. Straighten the
water source line.
This can decrease water
pressure.
See “Water Supply
Requirements”.
Ice is sticking
together in the
ice storage bin.
It is normal for frost to be on
top of the ice storage bin
due to normal opening and
closing of the freezer.
It is normal for ice to stick
together when it is not
dispensed or used
frequently.
It is recommended tht the
ice storage bin be emptied
and cleaned as needed. See
“Ice Maker”
Ice and Water
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