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28
Bosch
®
Support
Before Calling Service
See the Use and Care Manual for troubleshooting
information. Refer to the “Statement of Limited Product
Warranty” in the Use and Care Manual.
To reach a service representative, see the contact
information at the front of the manual or in the following
section. Please be prepared with the information printed
on your product data plate prior to calling.
Data Plate
The data plate shows the model and serial number. Refer
to the data plate on the appliance when requesting
service.
The data plate can be found on the inside of the
appliance door.
To avoid having to search for each piece of information
when calling, you can enter the four items needed in the
spaces provided below.
Keep your invoice or escrow papers for warranty
validation if service is needed.
Service
We realize that you have made a considerable
investment in your kitchen. We are dedicated to
supporting you and your appliance so that you have
many years of creative cooking.
Please don’t hesitate to contact our Customer Support
Department if you have any questions or in the unlikely
event that your Bosch® appliance needs service. Our
service team is ready to assist you.
USA
800-944-2904
www.bosch-home.com/us/support
Canada
800-944-2904
www.bosch-home.ca/en/support
The power goes off before the
cook time has elapsed.
▯ Reset the clock and any cooking instructions.
▯ Reset the household circuit breaker or replace any blown fuses.
▯ Press the Clear/Off key twice and attempt to re–enter cooking instructions.
The microwave power level
switches from power level ‚‹
to power level ‰.
If the oven is set to cook for more than 30 minutes at 100% power level, it will
automatically reduce the power to a 80% power level after 30 minutes to avoid
overcooking.
You see sparks or arcing. Remove any metallic utensils, cookware or metal ties from the oven cavity. If using
aluminum foil, use only narrow strips and allow at least one inch between the foil
and the interior oven walls.
The turntable makes noises or
sticks.
▯ Clean the underside of the metal tray turntable, and the oven cavity bottom.
▯ Make sure the metal tray turntable is positioned correctly.
Using your microwave causes
TV or radio interference.
This is similar to the interference caused by other small appliances, such as hair
dryers. Move your microwave further away from other appliances, like your TV or
radio.
The display shows error
message E-xx
A malfunction has occurred. Note any error codes that may appear on the display.
Disconnect the appliance from the power supply by switching off the fuse in the
fuse box and call a qualified after-sales service technician.
The display shows error
messageE-11
The touch keys do not operate properly. This may be due to condensation on key-
pad. Clean the control panel with a dry cloth. Disconnect the appliance from the
power supply by switching off the fuse in the fuse box and switch it back on after
10 seconds.
Problem Suggestion
Model No.
FD-No.
Date of Purchase
Customer Service O
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