Loading ...
Loading ...
Loading ...
Troubleshooting
Contact Us First! Do Not Return to Store
Issue Solution
Lock will not function
electronically.
• Check that all batteries are fresh high quality Alkaline Batteries
• Check for proper polarity (+ -) of all batteries
• Check that the Control Wire is attached to the Interior Assembly
Lock gives error signal
when opening or locking
and Latch will not extend
or retract completely when
closed.
• Unlock door using Key or Interior Knob
• While door is open, check that the Latch operates smoothly
• Check for proper alignment of the strike plate, adjust as needed to
assure there is no binding against the Latch
The Latch is sticking. Installation screws of the lock may be too tight and have to be loosened
• Remove Interior Assembly
• Slightly loosen the Mounting Plate screws
• Lock and unlock using the Key
• Reattach Control Wire and Interior Assembly
The Keypad is not working. Application may be overriding the Keypad programming
• Check and see if the App has been connected to the lock
• Open the App and check the locks’ setting to view/change the
Administrator Code
The App is unable to
connect to a lock.
Bluetooth is off, smart device is not compatible, or the lock may not
be activated
• Contact customer assistance regarding compatibility issues, but
iPhone 5 and later models, and most Android devices are compatible
• Turn Bluetooth on, and ensure the lock is activated by pressing a
keypad button on the physical lock until you see the icon to add
the lock
eKeys will not send after. • Only registered users of the App can receive eKeys.. Ensure that
whoever is receiving the eKey has a registered account, and
their information is entered correctly
• Ensure you are connected to WiFi, and that the smart device is
updated
The default Keypad
Passcode is not working.
• If you have connected to the lock with the App, then the default
Passcode is invalid, and is replaced with a new Passcode generated
by the App, which should be changed
Forgotten Password. • On the home screen select the Forgot Password option, then
select the account type that was registered, and follow the
prompts to create a new Password
Latch is not locking in
inclement weather.
• Push or pull door to direct latch
• Re-adjust latch for smoother operations
EMAIL: [email protected]
WEBSITE: www.truboltlocks.info
ADDRESS: Consumer Assistance Dept.
Lewis Hyman, Inc.
860 East Sandhill Avenue
Carson, CA 90746 USA
TELEPHONE: US/Canada 800-860-1677 Ext. 1801 (Toll Free)
Loading ...