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W415-1158 / B / 01.09.17
24
EN
10.0 TROUBLESHOOTING
SYMPTOM PROBLEM TEST SOLUTION
Pilot will not
light.
Wiring.
- Verify the wire for the electrode and ignitor are
connected.
Loose connection.
- Verify no loose connections, electrical shorts in the
wiring or ground out to any metal object.
Igniter Spark gap is
incorrect.
- Spark gap of the ignitor to the pilot should be 1/8”
(3.2mm).
Pilot sparks
but will not
light.
Gas supply.
- Verify that the incoming gas line ball valve is
“Open”. Verify that the inlet pressure reading is
within acceptable limits, inlet pressures must not
exceed 14” W.C.(34.9mb)
Out of propane gas.
- Fill the tank.
Carbon is be-
ing deposited
on glass, logs,
rocks, media
or combus-
tion chamber
surfaces.
Air shutter has be-
come blocked.
- Ensure air shutter opening is free of lint or other
obstructions.
Flame is impinging on
the glass, logs, rocks,
media or combustion
chamber.
- Check that the glass, logs, rocks or media are
correctly positioned.
- Open air shutter to increase the primary air.
- Check the input rate: check the manifold pressure
and orifi ce size as specifi ed in the instructions.
- Check that the door gasketing is not broken or
missing and that the seal is tight.
White / grey
fi lm forms.
Sulphur from fuel is be-
ing deposited on glass,
logs or combustion
chamber
surfaces.
- Clean the glass, see “CARE OF GLASS” section
DO NOT CLEAN GLASS WHEN HOT.
- If deposits are not cleaned off regularly, the glass
may become permanently marked.
Noisy Burner Media Placement.
- In some installations, the glass media can lead to
a “puffi ng” sound. Simply remove media covering
burner ports.
ELECTRODE
THERMOCOUPLE
PILOT TUBE
!
WARNING
ALWAYS LIGHT THE PILOT WHETHER FOR THE FIRST TIME OR IF THE GAS SUPPLY HAS RUN OUT,
WITH THE GLASS DOOR OPEN OR REMOVED.
TURN OFF THE GAS AND ELECTRICAL POWER BEFORE SERVICING THE APPLIANCE.
APPLIANCE MAY BE HOT, DO NOT SERVICE UNTIL APPLIANCE HAS COOLED.
DO NOT USE ABRASIVE CLEANERS.
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