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24
en-us Home Connect
Customer Service access
If you contact Customer Service, they can access your
appliance and view its status after you have given your
consent. You need to have your appliance connected to
your home network for this.
Further information about Customer Service access and
its availability in your country is available under
www.home-connect.com in the Help & Support area.
1. Contact Customer Service.
~ "Customer service" on page 34
2. Confirm the start of Customer Service access in the
app.
During Customer Service access the symbol Ù
appears on the control panel.
3. As soon as Customer Service has obtained the
necessary data, they end access.
Note: You can interrupt remote diagnosis early by
switching off Customer Service access in the Home
Connect app.
Deleting network settings
If there is a problem when trying to establish a
connection, or if you would like to register the appliance
in a different home WLAN network (Wi-Fi), the Home
Connect settings can be reset.
1. Open the Home network menu on your refrigerator.
2. Press C button to move to the menu item Delete
network settings.
3. Press % button to open the menu item.
4. Confirm the prompt to delete the network settings.
To then reconnect the appliance to the home WLAN
network (Wi-Fi), perform initial setup again.
~ "Setting up the connection to the home
network" on page 22
Information on data protection
The first time your Home Connect appliance is registered
on a WLAN home network connected to the Internet (Wi-
Fi), your appliance will transmit the following types of
data to the Home Connect server (initial registration):
▯ Unique appliance identification (consisting of
appliance codes as well as the MAC address of the
installed Wi-Fi communication module).
▯ Security certificate of the Wi-Fi communication
module (to ensure a secure data connection).
▯ The current software and hardware version of your
domestic appliance.
▯ Status of any previous resetting to factory settings.
This initial registration prepares the
Home Connect functions for use and is only required
when you want to use these Home Connect functions for
the first time.
Note: Please note that the Home Connect functions can
be utilized only in conjunction with the Home Connect
app. Information on data protection can be called up in
the Home Connect app.
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