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Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.
ICE AND WATER
Ice maker is not
producing ice,
not producing enough ice,
or producing
small/hollow ice
Ice dispenser
will not operate properly
Possible Causes and/or Recommended Solutions
• Refrigerator is not connected to a water supply, or the water supply shutoff valve is not fully turned on - Connect the
refrigerator to a water supply and make sure the water shutoff valve is fully open.
• Kink in the water source line - A kink in the water line can reduce water flow, resulting in decreased ice production,
small ice cubes, and/or hollow or irregularly-shaped ice. Straighten the water line.
• Ice maker is not turned on - Turn on the ice maker. See "ice Maker and Storage Bin."
• New installation - After connecting the refrigerator to a water source, flush the water system. (See "Water and Ice
Dispensers.") Wait 24 hours for ice production to begin. Wait 72 hours for full ice production. Discard the first three
batches of ice produced.
• Large amount of ice was recently removed - Allow sufficient time for the ice maker to produce more ice.
• Ice is jammed in the ice maker ejector arm (on some models) - Remove ice from the eiector arm using a plastic utensil.
• Inadequate water pressure - Verify that the household has adequate water pressure. See "Water Supply
Requirements."
• Water filter is installed incorrectly - Make sure the filter is properly installed. See "Water Filtration System."
• A reverse osmosis water filtration system is connected to your cold water supply - This can decrease water pressure.
See "Water Supply Requirements."
NOTE: If questions remain regarding water pressure, contact a licensed, qualified plumber.
• Doors not closed completely - Make sure both doors are firmly closed. (On some models, only the freezer door must be
closed in order to operate the dispenser.)
• New installation - After connecting the refrigerator to a water source, flush the water system. (See "Water and Ice
Dispensers.") Wait 24 hours for ice production to begin. Wait 72 hours for full ice production. Discard the first three
batches of ice produced.
• Ice maker is not turned on, or ice bin is not installed correctly - Turn on the ice maker and make sure the ice storage bin
is firmly in position. See "ice Maker and Storage Bin."
• Ice is clogged or frozen together in the ice storage bin, or ice is blocking the ice delivery chute - Remove or separate
the clogged ice, using a plastic utensil if necessary. Clean the ice delivery chute and the bottom of the ice storage bin
using a warm damp cloth, then dry both thoroughly. To avoid clogging and to maintain a fresh supply of ice, empty the
storage bin and clean both the storage bin and the delivery chute every 2 weeks.
• Wrong ice has been added to the storage bin - Use only ice cubes produced by the current ice maker.
• Dispenser is locked - Unlock the dispenser. See "Water and Ice Dispensers."
• Ice dispenser jams while dispensing crushed ice - For models with the ice storage bin on the door, temporarily switch
from crushed ice to cubed ice to clear the iam.
• Dispenser pad/lever has been pressed too long - Ice will automatically stop dispensing. Wait a few minutes for the
dispenser to reset, then resume dispensing. Take large amounts of ice directly from the ice bin, not through the dispenser.
• Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to the home affects the flow from
the dispenser. See "Water Supply Requirements."
• Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See "Water Filtration System."
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