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27
TROUBLE SHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Dim or no flame Flame LED’s are burnt out Inspect the LED’s and replace them if
necessary.
Ember bed is not
glowing or dimming
Ember LED’s are burnt out Inspect the ember bed LED’s and
replace them if necessary.
Appliance has overheated and
safety device has caused the
thermal switch to disconnect
Turn off the main switch, allow
appliance to cool for 10 minutes, then
turn it on.
House circuit breaker has
tripped
Reset house circuit breaker.
Appliance turns off and
will not turn on
Appliance’s fuse has blow n Replace the fuse.
Appliance is not plugged into an
electrical outlet
Check plug and plug in.
Appliance has overheated and
safety device has caused the
thermal switch to disconnect
Turn off the main switch, allow
appliance to cool for 10 minutes, then
turn it on.
Appliance will not come
on when switch is
flipped to ON
Circuit board is burnt out Inspect the circuit board and replace
it if necessary.
No warm air coming out
of appliance
Heat er is burnt out Inspect the burner and heater
assembly and replace it if necessary.
Flame sput t ers
Flame mot or is defective. Call a qualified service technician and
replace flame mot or.
Remote Control does
not work.
Low bat t eries.
Unit switch in “O” posit ion.
Replace AAA bat t eries in remote
cont rol.
Turn the swit ch in “I” position.
Flame is fixed. Wiring may be loose or the
flame mot or may be defective.
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