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18
P/N AYRD-210-INST-FUL Rev F
Programming Troubleshooting
* When batteries are replaced, Network locks have a real time clock that will be set through the User Interface (UI); it
is recommended to verify correct date and time particularly those locks operating under Daylight Saving Time (DST).
Symptom
Suggested Action
Lock does not respond –
door is open and
accessible.
•
Press each keypad button for response when pressed.
•
Check batteries are installed and oriented correctly (polarity)
in the battery case.
•
Check batteries are in good condition; replace batteries*
if discharged.
•
Check to see if cable is fully connected and not pinched.
•
Batteries may be completely discharged.
•
Use key to gain entry and replace batteries*.
Unit chimes to indicate
code acceptance, but the
door will not open.
•
Check to see if there is another locking device on the door.
•
Check the door gaps for any foreign objects between door
and frame.
•
Check that the cable is firmly connected to the PC board.
Unit operates to allow
access, but will not
automatically re-lock.
•
Check to see if Auto Re-lock Mode is enabled.
•
If low battery indicator is lit (see below), change batteries*.
PIN codes will not register.
•
PIN codes must consist of 4 to 8 digits to register.
•
The same PIN code cannot be used for multiple users.
•
Registration/management of PIN codes is set by the
authority of the Master Code.
•
Contact the Master user.
•
User codes must be entered within 5 seconds or the
process will have to be restarted.
•
Star
or pound cannot be used as part of the
Upon entering a PIN code
and pressing the (*) key, the
lock gives a series of beeps,
flashes red & blue LEDs 7
times, and does not unlock.
• All Code Lockout Mode is enabled.
• Only the Master can enable/disable All Code Lockout Mode.
• Contact the Master user.
Upon entering a PIN code
and pressing the (*) key,
there are different tones.
• Check to see if the lock is set to All Code Lockout Mode.
• Setting/managing All Code Lockout Mode is done through
Master Code only. Contact the Master user.
The unit operates, but it
makes no sound.
•
Enable Audio Mode.
The unit displays inter-
mittent RED flashes.
• This is the Low Battery indicator alerting that it is time to
replace the batteries. Replace all four (4) batteries* with
new AA Alkaline batteries.
Upon entering a PIN code
and pressing the (*) key,
the unit responds with a
series of beeps and the
keypad flashes three times.
•
The digits entered were incorrect or incomplete. Re-enter
the correct code followed by the check mark (*) key.
Lock does not respond –
door is locked and
inaccessible.
PIN code.
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