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English 63
Troubleshooting
Symptom Cause Action
Turntable
While turning, the
turntable comes out
of place or stops
turning.
There is no roller ring,
or the roller ring is not
properly in place.
Install the roller ring and then
try again.
The turn table drags
while turning.
The roller ring is not
properly in place, there
is too much food, or the
container is too large and
touches the inside of the
microwave.
Adjust the amount of food and
do not use containers that are
too large.
The turn table rattles
while turning and is
noisy.
Food residue is stuck to
the bottom of the oven.
Remove any food residue stuck
to the bottom of the oven.
Broiling
Smoke comes out
during operation.
During initial operation,
smoke may come from
the heating elements
when you rst use the
oven.
This is not a malfunction, and if
you run the oven 2-3 times, it
should stop.
Food is on the heating
elements.
Let the oven cool and then
remove the food from the
heating elements.
Food is too close to the
grill.
Put the food a suitable distance
away while cooking.
Food is not properly
prepared and/or
arranged.
Make sure food is properly
prepared and arranged.
Symptom Cause Action
Convection
The oven does not
heat.
The door is open. Close the door and try again.
Smoke comes out
during preheating.
During initial operation,
smoke may come from
the heating elements
when you rst use the
oven.
This is not a malfunction, and if
you run the oven 2-3 times, it
should stop.
Food is on the heating
elements.
Let the oven cool and then
remove the food from the
heating elements.
There is a burning or
plastic smell when
using the oven.
Plastic or non heat-
resistant cookware is
used.
Use glass cookware suitable
for high temperatures.
There is a bad smell
coming from inside
the oven.
Food residue or plastic
has melted and stuck to
the interior.
Use the steam function and
then wipe with a dry cloth.
You can put a lemon slice
inside and run the oven to
remove the odor more quickly.
The oven does not
cook properly.
The oven door is
frequently opened during
cooking.
If you open the door often, the
interior temperature will be
lowered and this may affect
the results of your cooking.
The oven controls are not
correctly set.
Correctly set the oven controls
and try again.
The broil heater or other
accessories are not
correctly inserted.
Correctly insert the
accessories.
The wrong size or wrong
type of cookware is used.
Use suitable cookware with at
bottoms.
NQ70M6650DS_AA_DE68-04446A-00_EN.indd 63 1/19/2017 11:53:44 AM
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