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14
Troubleshooting
Cannot connect to wireless network (WiFi)
•
Select the correct wireless network name and verify
the password entered (case sensitive).
•
Relocate the router from objects that interfere with
performance (cordless phones, baby monitors, etc.).
• Reboot the router by disconnecting the power for
more than 2 minutes and reconnect.
My picture is too small
(black bars on the side)
•
Play your movie/video and press the (*)
asterisk button.
• Select Picture Size, select the picture size of
your preference.
How to install the Remote Control
Mobile App?
•
Download the Roku app to your phone or tablet
through Google Play or iTunes.
•
Simply search for “Roku App” and choose the
Roku app by Roku Inc.
•
Follow the onscreen prompts and you’re on
your way!
The free Roku app allows you to use your mobile
device as a full functioning remote control with
voice search & keypad.
Problems connecting my cable/satellite
box or antenna through a coax cable
•
For best performance, use the HDMI connection.
If not available, then:
•
Make sure the cable connections to the TV and your
device are securely fastened.
•
Select cable/satellite box or antenna TV input.
•
Select “start finding channels” and follow the on-screen
instructions to perform a full channel scan.
Having trouble completing the guided setup? Don’t worry, it’s usually an easy fix.
1-877-300-8837
Need more help?
support.tcl.com/us
What is the remote code for
programming my Universal or Cable
/Satellite box remote control
Providers Codes for TCL Roku TVs
ATT U-verse 1346
Charter
2
/ Spectrum 11756
Comcast
3
11756
DIRECTV 11756
DISH 1756, 535
Time Warner / Spectrum 387, 1566, 268
Don’t see your provider listed, visit
https://go.tcl.com/codes
How do I turn the Text-to-Speech (TTS)
Screen Reader on/off?
• Press “*” on your remote controller four times to
turn the screen reader on or
.
Select “Settings” at Home Screen
Select “Accessibility”
Or
1.
2.
3.
*
https://go.tcl.com/tts-roku
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