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28 www.westinghouse.com.au / www.westinghouse.co.nz
DO NOT call for service until you have
checked the points listed below.
If you call for service and there is nothing
wrong with your washing machine, you
will have to pay for the service call.
You will have to pay even when your
washing machine is under warranty.
Before you call for service, check the
points in the table below.
If after all checks, the problem persists,
contact your local Service Centre.
ProblemPossible CausesDisplay
Code
What to do
Power not switched on.
No electricity supply through
the power point.
Check the power point with
another appliance.
Water taps not turned on. Turn on taps.
Switch on power point.
Machine
not
working.
Machine has
washed load
but will not
spin.
Will not fill
with water.
Machine
goes out of
balance or
vibrates
excessively
when
spinning.
Water on
floor.
Water in
wash bowl.
Out of balance switch off.
Open lid, redistribute load
and close lid.
Lid not fully closed. Close lid and press
Start/Pause to resume
operation.
The main supply is
unstable.
Wait until the main supply is
stable and the appliance
automatically starts
operating.
Out of balance.
Open lid, redistribute load,
close lid.
Lid not fully closed. Close lid and press
Start/Pause to resume
operation.
Drain hose blocked.
Check drain hose for
blockage. Wait a short while,
the wash will continue.
Water taps not turned on.
Turn taps on.
Inlet hoses blocked.
Clean tap filters/washers.
Machine not level.
Make the machine level.
Levelling feet not adjusted.
Adjust feet to touch the floor.
Clothes not evenly
distributed.
Redistribute clothes evenly.
Loose inlet hose
connections.
Check connections at taps
and rear of machine.
Loose drain hose
connections.
Check connections at rear of
machine.
8. TROUBLESHOOTING
8.1 Possible Failures
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