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19
by Dimplex or its authorized service
representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888-346-
7539), or 1367 Industrial Road, Cam-
bridge Ontario, Canada N1R 7G8. Please
have proof of purchase, catalogue/model
and serial numbers available when calling.
Limited warranty service requires a proof
of purchase of the product.
What Dimplex will do in the event of a
defect
In the event a product or part covered by
this limited warranty is proven to be defec-
tive in material or workmanship during (i)
the 5 year limited warranty period for prod-
ucts other than replace surrounds (man-
tels) and trims, and (ii) the 1 year limited
warranty period for surrounds (mantels)
and trims, you have the following rights:
• Limited warranty service will be
performed solely by dealers or service
agents of Dimplex authorized to pro-
vide limited warranty services.
• For products (other than surrounds
(mantels) and trims) for the period
ending at midnight on the rst anni-
versary of the date of rst purchase,
Dimplex will in its sole discretion either
repair or replace such defective prod-
uct or part without charge. If Dimplex
is unable to repair or replace such
product or part, or if repair or replace-
ment is not commercially practicable or
cannot be timely made, Dimplex may,
in lieu of repair or replacement, choose
to refund the purchase price for such
product or part. This limited warranty
entitles the purchaser to on-site or
in-home warranty services. Accord-
ingly, Dimplex will be responsible for all
labour and transportation costs associ-
ated with the repair or replacement of
the product or part except as follows: (i)
charges may be levied for travel costs
incurred to travel to the purchaser’s
site where the product is located if the
purchaser’s site is beyond 30 miles (48
km) from the closest service depot of
Dimplex’s dealer or service agent; and
(ii) the purchaser is solely responsible
for providing clear access to all service-
able parts of the product.
• For products (other than surrounds
(mantels) and trims) for the period
commencing at 12:01 a.m. on the
day after the rst anniversary of
the rst purchase and ending at
midnight on the fth anniversary of
the date of rst purchase, this limited
warranty entitles the purchaser to re-
placement parts only without charge. If
Dimplex is unable to replace such part,
or if replacement is not commercially
practicable or cannot be timely made,
Dimplex may, in lieu of replacement,
choose to refund the purchase price
for such part. The purchaser shall not
be entitled to on-site or in-home war-
ranty services. The purchaser shall be
responsible for all expenses incurred
for the removal of the part and installa-
tion of the replacement part including,
without limitation, all shipping costs and
transportation costs to and from the
Warranty
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