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10. Why isn’t my Amazfit GTS charging?
1. Check if the USB port, charging adapter, outlets or the charger is faulty.
We recommend you charge it with your PC or phone charger (Rated input
voltage: DC 5.0 V Input current: 500mA).
2. Check if the charging contacts on the back of the GTS or the charging pins
on the charger are dirty.
If they are dirty, please use a cotton swab with rubbing alcohol to clean the
charging contacts and charging pins. Please clean them thoroughly and make
sure that no debris from the swab is left behind. Then, wipe with a dry cloth or
tissue before charging.
11. How to verify your battery life is normal when you feel
battery drains fast
GTS power-consuming testing condition: reboot your watch , full charge your
watch, turn on DND mode, use default watch face, turn off Bluetooth of your
mobile phone, turn off alarm, turn off whole day heart rate, keep this status for
24hours, If the power consumption is over 5%, please submit a feedback and
send us your Amazfit ID
12. How to set up to receive App notifications
1. Turn off the watch's DND mode and turn off airplane mode.
2. Open the Amazfit app > Profile > Amazfit GTS > App alerts on the mobile
phone, tap the toggle to enable "Notification Push"
3. If you're using an Android device, you need to include Amazfit APP into
the white list or self-starting list of the mobile phone in background
settings and keep the app running in the background to protect it from
being detected and killed by the mobile phone's background processes,
which could disconnect the watch from the app, and consequently no app
reminder will be received.
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