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BUFFMAX LIMITED WARRANTY
Warranty Coverage for Residential Installation.
Thermo 2000 Inc. hereby warrants to the original residential purchaser that the
BUFFMAX installed in a residential setting shall be free of leaks during normal use
and service for a period of ten (10) years from the date of purchase as long as the
original residential purchaser owns the home in which the unit was originally
installed. Residential setting shall mean usage in a single-family dwelling in which
the consumer resides on a permanent basis. Also, residential setting shall mean use
in multiple family dwellings in which one (1) Reserve is to be use in only one (1)
dwelling. In the event that a leak should develop and occur within this limited
warranty period due to defective material or workmanship, such leak having been
verified by an authorized company representative, Thermo 2000 inc. will repair or
replace at our sole option the failed unit with the nearest comparable model at the
time of replacement.
The original residential purchaser is responsible for all costs associated with the
removal and reinstallation, shipping and handling to and from manufacturing plant.
The replacement unit will be warranted for the remaining portion of the original
Warranty.
Warranty Coverage for Commercial Installation.
Thermo 2000 Inc. warrants to the original purchaser that the BUFFMAX installed in
a commercial setting for ten (10) years.
Commercial setting shall mean use in other than residential setting stated above in
the residential setting definition. In the event that a leak should develop and occur
within this limited warranty period due to defective material or workmanship, such
leak having been verified by an authorized company representative, Thermo 2000
inc. will repair or replace at our sole option the failed unit with the nearest
comparable model at the time of replacement.
The original purchaser is responsible for all costs associated with the removal and
reinstallation, shipping and handling to and from Manufacturer. The replacement
unit will be warranted for the remaining portion of the original Warranty.
Limited two years warranty on all RESERVE components
& parts
All other BUFFMAX components & parts are warranted for a period of two (2) years
against defects due to defective material or workmanship. The original purchaser is
responsible for all costs associated with the removal and reinstallation, shipping and
handling to and from Manufacturer. The components, repaired or replaced are
warranted for the residual period of the initial warranty on the unit.
Exclusions.
This warranty is void and shall not apply if:
1. Defects or malfunctions resulting from installation, repair, maintenance and/or usage
that are not done in conformity with the manufacturer’s installation manual; or
2. Defects or malfunctions resulting from installation, maintenance, or repair that are
not done in accordance with regulations in force; or
3. Defects or malfunctions resulting from improper installation, maintenance or repair
done carelessly or resulting from consumer damage (improper maintenance,
misuse, abuse, accident or alteration); or
4. Installation in which a relief valve (pressure) is not installed or if it is not functioning
properly, or when it is not connected to a drain to avoid damage to the property; or
5. Installation in which liquid circulating in the tank does not remain in closed circuit or
installation in which piping is leaking; or
6. A polybutylene pipe or radiant panel installation without an oxygen absorption
barrier is used; or
7. Installation where the acidity of water is not within the normal Environmental
Protection Agency (EPA) (between pH 6.5 – 8.5) guidelines or the water contains
abnormal levels of particulate matter or water exceeding 10.5 gpg; or
8. Your home contains any type of water softener system and the unit is not installed
and maintained in accordance with the manufacturer specifications; or
9. The BUFFMAX unit is being subject to non-authorized modifications; or
10. Defects or malfunction resulting of storing or handling done elsewhere than Thermo
2000’s manufacturing plant; or
11. Units on which the serial number is removed or obliterated.
Limitations.
Thermo 2000 shall not be responsible for any damage, loss, and inconvenience of any
nature whatsoever, directly or indirectly, relating to the breakdown or malfunction of the
unit. This warranty limits its beneficiary’s rights. Nevertheless, the beneficiary may have
other rights, which vary from state to state.
This warranty replaces any other expressed or implicit warranty and constitutes the sole
obligation of Thermo 2000 towards the consumer. The warranty does not cover cost of
removal, reinstallation or shipping to repair or replace the unit, nor administration fees
incurred by the original consumer purchaser.
Thermo 2000 reserves its rights to make changes in the details of design, construction, or
material, as shall in its judgment constitute an improvement of former practices.
This warranty is valid only for installations made within the territorial limits of Canada and
the United States.
Warranty service procedure
Only authorized Reserve dealers are permitted to perform warranty obligations. The
owner or its contractor must provide Thermo 2000’s head office or authorized depot with
defect unit together with the following information: BUFFMAX model and serial number,
copy of the original sales receipt and owner’s identification certificate.
THERMO 2OOO INC.
500, 9
th
Avenue, Richmond (Qc) Canada J0B 2H0
Phone: (819) 826-5613 Fax: (819) 826-6370
www.thermo2000.com