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20
TROUBLESHOOTING
NOISES: Even though the Greenstar Elite Juice Extractor is very quiet, some noises are normal during
operation. If you are unsure whether the noises you are hearing are normal:
1. Squeaking: Your Greenstar Elite may make a squeaking noise during operation. To check if this is
normal, assemble the machine without the Twin Gears and screen and switch it on. If you hear
squeaking, your drive shaft may need more lubrication. You may continue to use the machine even
if you hear this squeaking noise. If you would like instructions on lubricating the drive shaft, please
contact your nearest service center.
2. Fully assemble your juicer and turn it on without adding any produce. You will hear the Twin Gear
sound. You may hear a repetitive thumping sound, which is normal. The Twin Gears may have
minor variations and the thumping sound is considered normal. This minor variation will not affect
the function and will not damage any parts.
3. While you are juicing you may hear a squeaking or chirping sound that is also considered to be
normal.
MOVEMENTS: A great deal of pressure is built up in the juicing chamber while in operation. In order
to alleviate some of this pressure, Greenstar Elite is designed to wiggle and flex while juicing to prevent
damage to other parts of the machine. This flexing is normal and will not cause damage to your machine.
WARNING: Never stick a knife, spoon, or other foreign object down the feeding chute while the
machine is in operation!
Symptom
Machine doesn’t turn on
Machine stops while running
Noisy gears
Outlet Casing does not fit
properly, or latches do not
close properly.
Pulp is not being ejected;
Ingredients are coming back
up the feeding chute
Pulp is too wet
Pulp comes out with juice
Low amount of juice
Material jammed
Solution
• Make sure your power source is active, the plug is correctly
attached to the rear of the machine and in the electrical outlet
and the machine is switched on.
• Make sure the electrical rating of the outlet is compatible with the
motor as listed on the safety label of the machine.
• Make sure the machine is correctly assembled.
• If the machine is overloaded, use the reverse switch to dislodge
some of the ingredients.
• Make sure the Twin Gears are correctly aligned.
• Check to see if there is any hard material lodged in the gears. If so,
turn off, unplug, and disassemble the machine. Rinse and try again.
• Inspect your Twin Gears for any damage. If you notice any damage
to the Twin Gears, stop usage and call your nearest service center.
• Check to see if the Twin Gears are seated properly. Give them a
twist while pushing in until they lock into place.
• Loosen the Juicing Knob
• Tighten the Juicing Knob, ingredients may not be fresh
• Make sure the screen is in position
• Tighten the Juicing Knob
• Make sure the Juicing Knob is fastened snugly.
• Flip the switch to the reverse position once or twice.
• If it doesn’t clear, disassemble the machine to clear any blockage.
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