ESW User Manual

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PAGE 70

I CAN’T CONNECT TO MY WIRELESS NETWORK

Problem Solution

I cannot connect to my

WiFi router even though

there is a good signal*

Some WiFi routers limit the number of wireless devices that can connect to the Internet. To test whether this is the problem,

shut down one of the other WiFi-enabled devices in your home. Once that device is completely shut down, try once again

to connect your WiFi Touch Thermostat to the network. If the ESW WiFi ColorTouch connects successfully, consult the

documentation for your access point or contact your Internet Service Provider (ISP) to ﬁnd out if you can increase the

number of simultaneous connections to your WiFi network.

Maybe your WiFi router

requires a restart/reboot*

The problem might be with your router (even if your other wireless devices are still connected). A simple restart of the router

will usually resolve such problems. While most routers simply have to be unplugged and then plugged back into their power

source to restart them, you should refer to your router’s documentation for speciﬁc instructions.

Maybe your WiFi router

ﬁrmware needs to be

updated*

Contact your ISP or the router manufacturer for instructions on how to update the ﬁrmware.

Other devices are

interfering with the wireless

signal*

Try turning o other wireless devices (Bluetooth, WiFi, wireless phones/cameras) that may cause interference, then test the

ESW WiFi ColorTouch network connection.

12. Troubleshooting* 4/5

*Only applicable for ESW Wiﬁ ColorTouch

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Warm Tiles ESW Heat Programmable