ESW User Manual

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PAGE 69

12. Troubleshooting* 3/5

I CAN’T CONNECT TO MY WIRELESS NETWORK

Problem Solution

Insucient WiFi signal* Try connecting another device, such as your mobile phone, to your wireless network. Stand next to your WiFi Touch ESW

WiFi ColorTouch and access your phone’s wireless network settings. If the wireless network signal cannot be detected by

your phone, or is very weak, other devices may also have trouble connecting to the network from that area of your home.

You may be too far away from your WiFi router or there may be a problem with it. If you are too far away from your WiFi

router, you can purchase a WiFi signal repeater which will improve the range of the WiFi signal in your home for all devices.

Your WiFi router has

insucient security*

With so many home devices now connected to the Internet, we want to make sure that your ESW WiFi ColorTouch is

connected to a secure network so that hackers cannot gain control of devices in your home. WiFi routers utilize two main

types of protective encryption: WEP and WPA. WEP is the original form of encryption and it oers very little security.

Hackers can very easily break into your wireless network if your router is set up for WEP encryption. WEP encryption was

replaced with WPA encryption in 1999 and WPA2 in 2006. WPA is a security protocol that makes it much more dicult to

break into networks. Your WiFi Touch Thermostat currently supports WPA and WPA2 encryption only. If your router was

manufactured after 2003, you should be able to change the setting from WEP to WPA by following the guide in the link:

(http://www.tech-faq.com/how-to-change-wep-to-wpa.html). Your ESW WiFi ColorTouch can still control your ﬂoor heating

system without wireless network connection. As the best course of action, it is recommended that you upgrade your

security settings to properly protect your network from hackers. If that is not possible, contact your network administrator.

*Only applicable for ESW Wiﬁ ColorTouch

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Warm Tiles ESW Heat Programmable