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44
:Q Why won’t the VeSync app let me add my smart
switch?
• If someone else already set up the smart switch,
ask them to share the smart switch with you (see
Share Device, page 35) so that you can control it
with your VeSync account.
• Check to make sure that your WiFi password was
entered correctly.
• Try using APN Conguration Mode (page 17).
• Make sure your smart switch rmware is up to
date (see Firmware Updates, page 41).
• Factory reset your smart switch (see Resetting,
page 42). If resetting does not x the problem,
contact Customer Support (page 48).
:Q After adding my smart switch to VeSync, why
won’t the smart switch icon appear on the “My
Home” screen of the VeSync app?
• After adding your smart switch to the VeSync
app (see Setup, page 11), refresh the main menu
screen (by switching between screens, or closing
and reopening the app), and the smart switch
should appear on the “My Home” screen.
:Q Why won’t my smart switch respond to my app
commands?
• Make sure your WiFi network is working properly.
• Make sure your smart switch is properly installed.
• Make sure your wireless network router is close
enough to your smart switch. The smart switch
must be within a 164 ft (50m) visible range from
the router.
• Do not use a metal faceplate with your smart
switch. This may cause WiFi signal interference.
• Factory reset your smart switch (see Resetting,
page 42). If resetting does not x the problem,
contact Customer Support (page 48).
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