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43
Troubleshooting
:Q Why can’t I connect my smart switch to my WiFi
network during Setup?
• Make sure your phone is connected to a 2.4GHz
WiFi network. If you need to change your
network, refer to “How do I change my WiFi
network to a 2.4GHz WiFi network?”
Note: Smart switches currently only support 2.4GHz
WiFi networks, but you can use any available network—
even cellular data networks—to control the smart switch
from your phone once you’ve nished conguration.
• Make sure your wireless network router is close
enough to your smart switch. The smart switch
must be within a 164 ft (50m) visible range from
the router.
• Check your WiFi network to make sure MAC
address ltering is turned off.
• Make sure you don’t have too many devices
connected to your router (10 or fewer is best).
• Close and reopen the VeSync app.
• Clear your VeSync app cache.
• Factory reset your smart switch (see Resetting,
page 42). If resetting does not x the problem,
contact Customer Support (page 48).
:Q How do I change my WiFi network to a 2.4GHz
WiFi network?
1. Make sure your router is a dual band router
(most dual band routers support both 5GHz and
2.4GHz networks).
2. On your phone settings, set your WiFi network to
2.4GHz. Most 5GHz WiFi are sufxed by “_5G.”
Select the network that does NOT have “5G” in
its name.
3. Some routers hide the 2.4GHz WiFi network.
If you have trouble nding or setting up your
2.4GHz network, please contact your router
manufacturer to get support.
4. Open your VeSync app, and it should
automatically sync with your network.
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