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Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - CRC - 4/18/18
378 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . . . 378
Customer Assistance Offices . . . . 380
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . 381
Online Owner Center . . . . . . . . . . . . . 381
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . 382
Roadside Ser vice . . . . . . . . . . . . . . . . . 382
Scheduling Ser vice
Appointments . . . . . . . . . . . . . . . . . . . 384
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . 384
Collision Damage Repair . . . . . . . . . 385
Publication Ordering
Information . . . . . . . . . . . . . . . . . . . . . 387
Radio Frequency Statement . . . . . 388
Reporting Safety Defects
Reporting Safety Defects to the
United States Government . . . . . 388
Reporting Safety Defects to the
Canadian Government . . . . . . . . . 389
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 389
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 390
Event Data Recorders . . . . . . . . . . . . 390
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
Infotainment System . . . . . . . . . . . . . 391
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
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