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Consumer Statutory Rights
This international TEFAL/T-FAL guarantee does not affect the Statutory Rights a consumer
may have or those rights that cannot be excluded or limited, nor rights against the retailer
from which the consumer purchased the product. This guarantee gives a consumer specific
legal rights, and the consumer may also have other legal rights which vary from State to
State or Country to Country. The consumer may assert any such rights at his sole discretion.
***Where a product purchased in a listed country and then used in another listed country, the
international TEFAL/T-FAL guarantee duration is the one in the country of usage, even if the
product was purchased in a listed country with different guarantee duration. The repair process
may require a longer time if the product is not locally sold by TEFAL/T-FAL. If the product is
not repairable in the new country, the international TEFAL/T-FAL guarantee is limited to a
replacement by a similar or alternative product at similar cost, where possible.
*TEFAL household appliances appear under the T-FAL brand in some territories like America and
Japan. TEFAL/T-FAL are registered trademarks of Groupe SEB.
Please keep this document for your reference should you wish to make a claim under the
guarantee.
**For Australia only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
**For India only: Your Tefal product is guaranteed for 2 years. The guarantee covers
exclusively the repair of a defective product, but at TEFAL’s choice, a replacement product
may be provided instead of repairing a defective product. It is mandatory that the consumer,
to have his product repaired, has to log a service request on the dedicated Smartphone
application TEFAL SERVICE APP or by calling TEFAL Consumer Care Center at 1860-200-
1232, Opening hours Mon-Sat 09 AM to 06 PM. Products returned by Post will not be
covered by the guarantee. As a proof of purchase consumer needs to provide both this
stamped guarantee card and cash memo.
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