USER’S GUIDE
MFC-820CW
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-820CW
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt;
may support an insurance claim by you in the event of product loss
covered by insurance; and,
will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is on-
line at http://www.brother.com/registration/
© 1996-2006 Brother Industries, Ltd.
i
Brother numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt;
may support an insurance claim by you in the event of product loss covered by insurance; and,
will help us notify you of enhancements to your product and special offers.
Please complete and fax the Brother Warranty Registration And Test Sheet or, for your
convenience and most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software documents and utilities, read FAQs and
troubleshooting tips, and learn how to get the most from your Brother product.
http://solutions.brother.com
Note
• You can check here for Brother driver updates.
• To keep your machine performance up to date, check here for the latest firmware upgrade (for
Windows
®
only).
ii
For Customer Service
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-800-284-4357.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
Brother fax back system (USA only)
Brother has installed an easy-to-use fax back system, so you can get instant answers to common
technical questions and product information for all Brother products. This system is available 24
hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index
of fax back subjects.
In USA: 1-800-284-4329 (voice)
1-901-379-1215 (fax)
1-800-284-3238 (TTY service for the hearing-impaired)
In Canada: 1-877-BROTHER (voice)
(514) 685-4898 (fax)
In USA only: 1-800-521-2846
iii
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (In the USA,
you can visit us online for a complete selection of the Brother accessories and supplies that are
available for purchase.)
In USA: 1-888-879-3232 (voice)
1-800-947-1445 (fax)
http://www.brothermall.com
In Canada: 1-877-BROTHER (voice)
Description Item
Ink Cartridge Standard <black> LC41BK (Prints approx. 500 pages)
Ink Cartridge <cyan> (blue) LC41C (Prints approx. 400 pages)
Ink Cartridge <magenta> (red) LC41M (Prints approx. 400 pages)
Ink Cartridge <yellow> LC41Y (Prints approx. 400 pages)
Premium Glossy Photo Paper
(Letter size / 20 sheets)
BP60GLL
Matte Inkjet Paper
(Letter size / 25 sheets)
BP60ML
Inkjet Plain Paper
(Letter size / 250 sheets)
BP60PL
Telephone Line Cord LG3077001
Power Protector for A/C Power
Telephone Line Surges and Voltage
Spikes (2 outlets)
QPD120
Power Protector for A/C Power
Telephone Line Surges and Voltage
Spikes (8 outlets)
FX120
User's Guide LP0411001 (English for USA and Canada)
iv
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S
LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS
REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF
ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
v
Brother
®
One Year Limited Warranty and Replacement Service
(USA only)
Who is covered:
This limited warranty (“warranty”) is given
only to the original end-use/retail purchaser
(referred to in this warranty as “Original
Purchaser”) of the accompanying product,
consumables and accessories (collectively
referred to in this warranty as “this
Product”).
If you purchased a product from someone
other than an authorized Brother reseller in
the United States or if the product was used
(including but not limited to floor models or
refurbished product), prior to your
purchase you are not the Original
Purchaser and the product that you
purchased is not covered by this warranty.
What is covered:
This Product includes a Machine and
Consumable and Accessory Items.
Consumable and Accessory Items include
but are not limited to print heads, toner,
drums, ink cartridges, print cartridges, refill
ribbons, therma PLUS paper and thermal
paper.
Except as otherwise provided herein,
Brother warrants that the Machine and the
accompanying Consumable and
Accessory Items will be free from defects in
materials and workmanship, when used
under normal conditions.
This warranty applies only to products
purchased and used in the United States.
For products purchased in, but used
outside, the United States, this warranty
covers only warranty service within the
United States (and does not include
shipping outside the United States).
What is the length of the Warranty Periods:
Machines: one year from the original
purchase date.
Accompanying Consumable and
Accessory Items: 90 days from the original
purchase date or the rated life of
consumable, whichever comes first.
What is NOT covered:
This warranty does not cover:
1 Physical damage to this Product;
2 Damage caused by improper installation,
improper or abnormal use, misuse, neglect
or accident (including but not limited to
transporting this Product without the proper
preparation and/or packaging);
3 Damage caused by another device or
software used with this Product (including
but not limited to damage resulting from
use of non Brother
®
-brand parts and
Consumable and Accessory Items);
4 Consumable and Accessory Items that
expired in accordance with a rated life; and,
5 Problems arising from other than defects in
materials or workmanship.
6 Normal Periodic Maintenance Items, such
as Paper Feeding Kit, Fuser and Laser
Units.
This limited warranty is VOID if this Product
has been altered or modified in any way
(including but not limited to attempted warranty
repair without authorization from Brother
and/or alteration/removal of the serial
number).
What to do if you think your Product is
eligible for warranty service:
Report your issue to either our Customer
Service Hotline at 1-800-284-4329
for Fax,
MFC and DCP and 1-800-276-7746 for
Printers, or to a Brother Authorized Service
Center within the applicable warranty
period. Supply Brother or the Brother
Authorized Service Center with a copy of your
dated bill of sale showing that this Product was
purchased within the U.S. For the name of
local Brother Authorized Service Center(s),
call 1-800-521-2846.
What Brother will ask you to do:
After contacting Brother or a Brother
Authorized Service Center, you may be
required to deliver (by hand if you prefer) or
send the Product properly packaged, freight
prepaid, to the Authorized Service Center
together with a photocopy of your bill of sale.
You are responsible for the cost of
shipping, packing product, and insurance
(if you desire). You are also responsible for
loss or damage to this Product in shipping.
What Brother will do:
If the problem reported concerning your
Machine and/or accompanying Consumable
and Accessory Items is covered by this
warranty and
if you first reported the problem
to Brother or an Authorized Service Center
within the applicable warranty period, Brother
or its Authorized Service Center will repair or
replace the Machine and/or accompanying
Consumable and Accessory Items at no
charge to you for parts or labor. The decision
as to whether to repair or replace the Machine
and/or accompanying Consumable and
Accessory Items is made by Brother in its sole
discretion. Brother reserves the right to supply
vi
Brother
®
One Year Limited Warranty and Replacement Service
(USA only)
a refurbished or remanufactured replacement
Machine and/or accompanying Consumable
and Accessory Items and use refurbished
parts provided such replacement products
conform to the manufacturer's specifications
for new product/parts. The repaired or
replacement Machine and/or accompanying
Consumable and Accessory Items will be
returned to you freight prepaid or made
available for you to pick up at a conveniently
located Authorized Service Center.
If the Machine and/or accompanying
Consumable and Accessory Items are not
covered by this warranty (either stage), you
will be charged for shipping the Machine
and/or accompanying Consumable and
Accessory Items back to you and charged for
any service and/or replacement parts/products
at Brother's then current published rates.
The foregoing are your sole (i.e., only) and
exclusive remedies under this warranty.
What happens when Brother elects to
replace your Machine:
When a replacement Machine is authorized by
Brother, and you have delivered the Machine
to an Authorized Service Center, the
Authorized Service Center will provide you
with a replacement Machine after receiving
one from Brother. If you are dealing directly
with Brother, Brother will send to you a
replacement Machine with the understanding
that you will, after receipt of the replacement
Machine, supply the required proof of
purchase information, together with the
Machine that Brother agreed to replace. You
are then expected to pack the Machine that
Brother agreed to replace in the package from
the replacement Machine and return it to
Brother using the pre-paid freight bill supplied
by Brother in accordance with the instructions
provided by Brother. Since you will be in
possession of two machines, Brother will
require that you provide a valid major credit
card number. Brother will issue a hold against
the credit card account number that you
provide until Brother receives your original
Product and determines that your original
Product is entitled to warranty coverage. Your
credit card will be charged up to the cost of a
new Product only if: (i) you do not return your
original Product to Brother within five (5)
business days; (ii) the problems with your
original Product are not covered by the limited
warranty; (iii) the proper packaging
instructions are not followed and has caused
damage to the product; or (iv) the warranty
period on your original Product has expired or
has not been sufficiently validated with a copy
of the proof of purchase (bill of sale). The
replacement Machine you receive (even if
refurbished or remanufactured) will be
covered by the balance of the limited warranty
period remaining on the original Product, plus
an additional thirty (30) days. You will keep the
replacement Machine that is sent to you and
your original Machine shall become the
property of Brother. Retain your original
Accessory Items and a copy of the return
freight bill, signed by the courier.
Limitations:
Brother is not responsible for damage to or
loss of any equipment, media, programs or
data related to the use of this Product. Except
for that repair or replacement as described
above, Brother shall not be liable for any
direct, indirect, incidental or consequential
damages or specific relief. Because some
states do not allow the exclusion or limitation
of consequential or incidental damages, the
above limitation may not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL
OTHER WARRANTIES, WRITTEN OR
ORAL, WHETHER EXPRESSED BY
AFFIRMATION, PROMISE, DESCRIPTION,
DRAWING, MODEL OR SAMPLE. ANY AND
ALL WARRANTIES OTHER THAN THIS
ONE, WHETHER EXPRESS OR IMPLIED,
INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY
DISCLAIMED.
This Limited Warranty is the only warranty
that Brother is giving for this Product. It is
the final expression and the exclusive and
only statement of Brother's obligations to
you. It replaces all other agreements and
understandings that you may have with
Brother or its representatives.
This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
This Limited Warranty (and Brother's
obligation to you) may not be changed in
any way unless you and Brother sign the
same piece of paper in which we (1) refer
to this Product and your bill of sale date, (2)
describe the change to this warranty and
(3) agree to make that change.
Important:
We recommend that you keep all original
packing materials, in the event that you ship
this Product.
© 2003 Brother International Corporation
vii
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE
LIMITED WARRANTY
(Canada only)
Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts,
Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service
Centers, will repair this MFC/Facsimile machine free of charge if defective in material or
workmanship. This Limited Warranty does not include cleaning, consumables (including,
without limitation, print cartridges, print head, toner and drum) or damage caused by accident,
neglect, misuse or improper installation or operation, any damage caused from service,
maintenance, modifications, or tampering by anyone other than a Brother Authorized Service
Representative, or from the use of supplies or consumable items that are non-Brother
products. Operation of the MFC/Facsimile machine in excess of the specifications or with the
Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter
shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the
MFC/Facsimile machine must be delivered or shipped freight prepaid by the end
user/purchaser to a “Brother” Authorized Service Center, together with your Proof of
Purchase in the form of a Sales Receipt.
For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable
models) during shipping will cause severe damage to the MFC/Facsimile and will VOID the
Warranty. (Refer to your User's Guide for proper packaging.)
For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print
head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your
User's Guide for proper packaging.)
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED
INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE
EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.
No oral or written information, advice or representation provided by Brother, its Authorized
Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty
or modify this warranty. This warranty states Brother's entire liability and your exclusive
remedy against Brother for any failure of the MFC/Facsimile machine to operate properly.
Neither Brother nor anyone else involved in the development, production, or delivery of this
MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential,
exemplary, or punitive damages, including lost profits, arising from the use of or inability to
use the product, even if advised by the end user/purchaser of the possibility of such damages.
Since some Provinces do not allow the above limitation of liability, such limitation may not
apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights
which vary from Providence to Providence.
Warranty Service is available at Brother Authorized Service Centers throughout
Canada. For Technical Support or for the name and location of your nearest
Authorized Service Center call 1-877-BROTHER.
Internet support: support@brother.ca or browse
Brother's Web Site: www.brother.com
Brother International Corporation (Canada) Ltd.
1 Rue Hôtel de Ville
Dollard-Des-Ormeaux, QC H9B 3H6
viii
Table of Contents
Section I General
1 General Information
Using this guide .....................................................................................................2
Finding information ..........................................................................................2
Symbols used in this guide..............................................................................2
How to access the complete User’s Guide ............................................................3
To view Documentation
(For Windows
®
) ...........................................................................................3
To view Documentation
(For Macintosh
®
) .........................................................................................4
How to access Brother Support
(For Windows
®
) ..................................................................................................5
Control panel overview ..........................................................................................6
LCD display screen ........................................................................................8
Basic Operations .............................................................................................8
About fax machines ...............................................................................................9
Custom features ..............................................................................................9
Fax tones and handshake ...............................................................................9
ECM (Error Correction Mode)........................................................................10
2 Loading documents and paper
Loading documents .............................................................................................11
Using the ADF ...............................................................................................11
Using the scanner glass ................................................................................11
Scanning area ...............................................................................................12
About paper .........................................................................................................13
Recommended paper ....................................................................................13
Handling and using special paper .................................................................13
Loading paper, envelopes and post cards.....................................................17
3 General setup
Turning the machine on and off...........................................................................20
Turning the machine off.................................................................................20
Turning the machine on.................................................................................20
On/Off setting ......................................................................................................20
Mode Timer..........................................................................................................21
Setting the Mode Timer ................................................................................21
Paper settings......................................................................................................21
Setting the Paper Type..................................................................................21
Setting the Paper Size...................................................................................21
Volume Settings...................................................................................................22
Setting the Ring Volume................................................................................22
Setting the Beeper Volume............................................................................22
Setting the Speaker Volume..........................................................................22
ix
Automatic Daylight Savings Time........................................................................23
LCD display .........................................................................................................23
Setting the LCD Contrast...............................................................................23
Setting the backlight brightness.....................................................................24
Setting the Dim Timer for the backlight ........................................................24
Setting the Off Timer .....................................................................................24
Section II Fax
4 Sending a fax
Entering Fax mode ..............................................................................................26
Faxing from the ADF ....................................................................................26
Faxing from the scanner glass ......................................................................27
Faxing A4 size documents from the scanner glass .......................................27
Canceling a fax in progress ...........................................................................27
Color fax transmission ...................................................................................27
Broadcasting
(Black & White only) .........................................................................................28
To stop a Broadcast in progress....................................................................28
Additional sending operations..............................................................................29
Sending faxes using multiple settings ...........................................................29
Contrast .........................................................................................................29
Fax Resolution...............................................................................................29
Dual access
(Black & White only) ..................................................................................30
Real Time Transmission................................................................................30
Overseas Mode .............................................................................................31
Delayed Fax
(Black & White only) ..................................................................................31
Delayed Batch Transmission (Black & White only) .......................................31
Setting your changes as new default.............................................................31
Restoring all the settings to factory settings..................................................32
Checking job status or canceling a scheduled job.........................................32
Sending a fax manually .................................................................................32
Sending a fax at the end of a conversation ...................................................32
Out of Memory message ...............................................................................33
5 Receiving a Fax
Basic Receiving Operations.................................................................................34
Choosing the Receive Mode .........................................................................34
Setting the Ring Delay...................................................................................35
Setting the F/T Ring Time (Fax/Tel mode only).............................................35
Easy Receive.................................................................................................36
Printing a reduced incoming fax (Auto Reduction) ........................................36
Receiving a fax at the end of a conversation ................................................37
Printing a fax from the memory .....................................................................37
x
6 Phone Services and External devices
Voice operations .................................................................................................38
Tone or pulse.................................................................................................38
Operation from extension telephones............................................................38
Fax/Tel mode when the power key is on .......................................................38
Fax/Tel mode when the power key is off .......................................................38
Phone line services..............................................................................................39
Distinctive Ring..............................................................................................39
Registering the Distinctive Ring pattern ........................................................40
Caller ID...............................................................................................................41
Viewing Caller ID List ....................................................................................42
Printing Caller ID List.....................................................................................42
Connecting an external device to your machine..................................................43
Connecting an external or extension telephone ............................................43
Connecting an external TAD (telephone answering device) .........................43
Special line considerations ............................................................................45
Multi-line connections (PBX) .........................................................................46
Custom features on your phone line..............................................................46
Using a cordless phone .................................................................................46
Changing the remote codes ..........................................................................47
7 Quick-Dial Numbers and Dialing Options
Dialing Options ....................................................................................................48
Manual dialing ...............................................................................................48
Speed-Dialing ................................................................................................48
Search by Alphabetical Order........................................................................48
Search by Numerical Order ...........................................................................49
Fax Redial .....................................................................................................49
Outgoing Call.................................................................................................49
Caller ID history .............................................................................................50
Pause ............................................................................................................50
Storing numbers for easy dialing .........................................................................50
Storing Speed-Dial numbers .........................................................................50
Storing Speed-Dial numbers from Outgoing Calls.........................................51
Storing Speed-Dial numbers from the Caller ID history.................................51
Changing Speed-Dial names or numbers .....................................................52
Setting up Groups for Broadcasting ..............................................................52
Access codes and credit card numbers.........................................................54
8 Advanced Fax Operation (Black & White only)
Fax Operations ....................................................................................................55
Fax Forwarding..............................................................................................55
Paging ...........................................................................................................55
Fax Storage ...................................................................................................56
Fax Preview...................................................................................................57
PC Fax Receive.............................................................................................58
Turning off Advanced Fax Operation.............................................................59
Changing Advanced Fax Operation ..............................................................59
Remote Retrieval .................................................................................................60
xi
Setting a Remote Access Code.....................................................................60
Using your Remote Access Code..................................................................60
Remote Fax commands ................................................................................61
Retrieving fax messages ...............................................................................62
Changing your Fax Forwarding number........................................................62
9 Printing Reports
Fax reports...........................................................................................................63
Transmission Verification Report...................................................................63
Fax Journal (activity report)...........................................................................63
Reports ..........................................................................................................64
10 Polling
Polling receive .....................................................................................................65
Sequential polling ..........................................................................................65
Polled transmit (Black & White only)....................................................................66
Set up for polled transmit...............................................................................66
Section III Copy
11 Making copies
How to copy.........................................................................................................68
Entering Copy mode......................................................................................68
Making a single copy .....................................................................................68
Making multiple copies ..................................................................................68
Stop copying..................................................................................................68
Changing copy settings .......................................................................................69
Print quality....................................................................................................69
Enlarging or reducing the copied image ........................................................69
Setting Paper Type........................................................................................70
Setting Paper Size.........................................................................................70
Adjusting Brightness......................................................................................70
Adjusting Contrast .........................................................................................71
Adjusting Color Saturation.............................................................................71
Sorting copies using the ADF........................................................................71
Making N in 1 copies or a poster (page layout) ............................................72
Setting your changes as new default.............................................................73
Restoring all the settings to factory settings..................................................73
‘Out of Memory’ message....................................................................................73
Legal limitations...................................................................................................74
xii
Section IV PhotoCapture Center™
12 Walk-Up PhotoCapture Center™
Introduction..........................................................................................................76
PhotoCapture Center™ needs ......................................................................76
Getting started .....................................................................................................77
Entering PhotoCapture mode ........................................................................78
Print Images.........................................................................................................78
View Photo(s) ................................................................................................78
Print Index (Thumbnails) ...............................................................................79
Print All Photos ..............................................................................................79
Print Photos ...................................................................................................79
DPOF printing................................................................................................80
Changing print settings ........................................................................................81
Print Quality ...................................................................................................82
Setting Paper Type and Size.........................................................................82
Adjusting Brightness......................................................................................82
Adjusting Contrast .........................................................................................82
Color Enhancement (True2Life
®
) ..................................................................82
Cropping ........................................................................................................83
Borderless .....................................................................................................83
Setting your changes as new default.............................................................84
Restoring all the settings to factory settings ..................................................84
Scan to Card .......................................................................................................84
Entering Scan mode ......................................................................................84
How to scan to card.......................................................................................85
Understanding the Error Messages .....................................................................86
Using PhotoCapture Center™ from your computer.............................................86
Section V Software
13 Software and Network features
xiii
Section VI Appendixes
A Safety and Legal
Safety precautions...............................................................................................90
To use the machine safely.............................................................................90
Choosing a location .............................................................................................93
Important information...........................................................................................94
Important safety instructions..........................................................................94
Standard telephone and FCC Notices (These notices are in effect
on models sold and used in the United States only.) ................................95
Federal Communications Commission (FCC) Declaration of Conformity
(USA only) .................................................................................................97
Industry Canada Compliance Statement (Canada only) ...............................97
LAN connection .............................................................................................97
International ENERGY STAR
®
Compliance Statement ................................98
Trademarks ...................................................................................................98
B Troubleshooting and Routine Maintenance
Troubleshooting ..................................................................................................99
Error messages .............................................................................................99
Transferring your faxes or Fax Journal report .............................................102
Document jam ............................................................................................103
Printer jam or paper jam..............................................................................104
If you are having difficulty with your machine ..............................................106
Dial Tone ....................................................................................................111
Phone line interference................................................................................111
Improving print quality........................................................................................112
Cleaning the print head ...............................................................................112
Checking the print quality ............................................................................112
Checking the printing alignment ..................................................................113
Checking the ink volume....................................................................................114
Packing and shipping the machine ....................................................................114
Routine maintenance.........................................................................................116
Cleaning the outside of the machine ...........................................................116
Cleaning the scanner...................................................................................116
Cleaning the printer platen ..........................................................................117
Cleaning the Paper Pick-up Roller ..............................................................117
Replacing an ink cartridge ...........................................................................117
C Menu and Features
On-screen programming....................................................................................120
Memory storage...........................................................................................120
Menu keys .........................................................................................................120
Menu table...................................................................................................121
Entering Text ...............................................................................................133
xiv
D Specifications
Product description ............................................................................................134
General........................................................................................................134
Print media ..................................................................................................136
Copy ............................................................................................................137
PhotoCapture Center™ ...............................................................................138
Fax...............................................................................................................139
Scanner .......................................................................................................140
Printer ..........................................................................................................141
Interfaces.....................................................................................................141
Computer requirements...............................................................................142
Consumable items.......................................................................................143
Network (LAN) ...................................................................................................144
E Glossary
F Index
2
1
Using this guide 1
Thank you for buying a Brother machine!
Your machine is simple to use, with LCD
screen instructions to guide you through
programming it. You can make the most of
your machine by reading through this guide.
Finding information 1
All the chapter headings and subheadings
are listed in the Table of Contents. You will be
able to find information about a specific
feature or operation by checking the Index at
the back of this guide.
Symbols used in this guide 1
Throughout this guide you will see special
symbols alerting you to important warnings,
notes and actions. To make things clearer
and to help you press the correct keys, we
used special fonts and included some of the
messages that will appear in the LCD.
General Information 1
Bold Bold typeface identifies specific
keys on the machine control
panel.
Italics Italicized typeface emphasizes
an important point or refers you
to a related topic.
Courier
New
Text in the Courier New font
identifies messages on the
LCD of the machine.
Warnings tell you what to do to
prevent possible personal injury.
Electrical Hazard icons alert you to
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Cautions specify procedures you
must follow or avoid to prevent
possible damage to the machine or
other objects.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the operation
works with other features.
Improper Setup icons alert you to
devices and operations that are not
compatible with the machine.
General Information
3
1
How to access the
complete User’s Guide
1
This User’s Guide does not contain all the
information about the machine such as how
to use the advanced features of the Fax,
Printer, Scanner, PC Fax and Network. When
you are ready to learn detailed information
about these operations, read the complete
User’s Guide that is on the CD-ROM.
To view Documentation
(For Windows
®
) 1
From the Start menu, select Brother, MFL
Pro Suite MFC-820CW from the Programs
Group, and then select User’s Guide.
How to view Documentation from the
CD-ROM main menu
1
a Turn on your PC. Insert the Brother
CD-ROM labeledWindows
®
into your
CD-ROM drive.
b If the model name screen appears, click
your model name.
c If the language screen appears, click
your language. The CD-ROM main
menu will appear.
Note
If this window does not appear, use
Windows
®
Explorer to run the setup.exe
program from the root directory of the
Brother CD-ROM.
d Click Documentation.
e Click the documentation you want to
read.
Quick Setup Guide: Setup and
Software Installation Instructions
User’s Guide (3 manuals): User’s
Guide for stand-alone operations,
Software User’s Guide and Network
User’s Guide
PaperPort
®
User’s Guide:
Document Management Software
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide
Scanning in Chapter 2 (For Windows
®
98/98SE/Me/2000 Professional and
Windows
®
XP)
ControlCenter2 in Chapter 3 (For
Windows
®
98/98SE/Me/2000
Professional and Windows
®
XP)
Network Scanning in Chapter 4
PaperPort
®
User’s Guide
Instructions for scanning directly from
ScanSoft
®
PaperPort
®
How to find Network setup
instructions
1
Your machine can be connected to a wireless
or wired network. You can find basic setup
instructions in the Quick Setup Guide. For
more information, or if your access point
supports SecureEasySetup™, please see
the Network User’s Guide.
Chapter 1
4
To view Documentation
(For Macintosh
®
) 1
a Turn on your Macintosh
®
. Insert the
Brother CD-ROM labeled Macintosh
®
into your CD-ROM drive. The following
window will appear.
b Double-click the Documentation icon.
c The select Language screen appears,
double-click your language.
d Click the documentation you want to
read.
Quick Setup Guide: Setup and
Software Installation Instructions
User’s Guide (3 manuals): User’s
Guide for stand-alone operations,
Software User’s Guide and Network
User’s Guide
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide
Scanning in Chapter 9 (For Mac OS
®
9.1-
9.2/Mac OS
®
X 10.2.4 or greater)
ControlCenter2 in Chapter 10 (For Mac
OS
®
X 10.2.4 or greater)
Network Scanning in Chapter 11 (For
Mac OS
®
X 10.2.4 or greater)
Presto!
®
PageManager
®
User’s Guide
Instructions for scanning directly from
Presto!
®
PageManager
®
How to find Network setup
instructions
1
Your machine can be connected to a wireless
or wired network. You can find basic setup
instructions in the Quick Setup Guide. For
more information, or if your access point
supports SecureEasySetup™, please see
the Network User’s Guide.
General Information
5
1
How to access Brother
Support
(For Windows
®
) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers on page i and on
the Brother CD-ROM.
Click Brother Support on the main menu.
The following screen will appear:
To access our web site
(www.brother.com
), click Brother Home
Page.
To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
To access the USA Brother online
shopping mall (www.brothermall.com
) for
additional product and services
information, click Brother Mall.com.
For the latest news and product support
information (http://solutions.brother.com
),
click Brother Solutions Center.
To return to the main page, click Back or
If you have finished, click Exit.
Chapter 1
6
Control panel overview 1
1 Dial Pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
The # key lets you temporarily switch the
dialing mode during a telephone call from
Pulse to Tone.
2 Fax keys
Fax Preview
Lets you preview incoming faxes on
the LCD.
Redial/Pause
Redials any of the last 30 numbers you
called. It also puts a pause in Quick-
Dial numbers.
Hook
Press before dialing if you want to
make sure a fax machine will answer,
and then press Black Start or
Color Start.
Also, press this key after picking up the
handset of an external telephone
during the F/T double/pseudo-ring.
3Ink
Lets you clean the print head, check the
print quality, and check the available ink
volume.
4 Mode keys:
PhotoCapture
Lets you access PhotoCapture
Center™ mode.
Copy
Lets you access Copy mode.
Fax
Lets you access Fax mode.
Scan
Lets you access Scan mode.
04
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9
General Information
7
1
5 Menu keys:
Volume keys
d c
In Fax mode, you can press these keys
to adjust the ring volume.
a Search/Speed Dial
Lets you look up numbers that are
stored in the dialing memory. It also
lets you dial stored numbers by
pressing a two-digit number.
d or c
Press to scroll backward or forward to
a menu selection.
a or b
Press to scroll through the menus and
options.
Menu
Lets you access the Menu to program
your settings in the machine.
OK
Lets you store your settings in the
machine.
Clear
Press to cancel the current setting.
6 Start keys:
Color Start
Lets you start sending faxes or making
copies in full color. Also lets you start a
scanning operation (in color or black &
white, depending on the scanning
setting in the ControlCenter2
software).
Black Start
Lets you start sending faxes or making
copies in black & white. Also lets you
start a scanning operation (in color or
black, depending on the scanning
setting in the ControlCenter2
software).
7 Stop/Exit
Stops an operation or exits from a menu.
8On/Off
You can turn the machine on or off.
9 LCD (liquid crystal display)
Displays messages on the screen to help
you set up and use your machine.
Also, you can adjust the angle of the LCD
display by lifting it.
04
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978
Chapter 1
8
LCD display screen 1
The LCD shows the current machine status
when the machine is idle.
1 Current Receive Mode
Lets you see the current receive mode.
Fax (Fax only)
F/T (Fax/Tel)
TAD (External TAD)
Mnl (Manual)
2 Fax in the machine’s memory
Shows how many received faxes are in the
memory.
3 Memory Status
Lets you see the available memory in the
machine.
4 Wireless Status
A four level indicator shows the current
wireless signal strength if you are using a
wireless connection.
5 Ink indicator
Lets you see the available ink volume.
Basic Operations 1
For example to set Mode Timer to 30 Secs.
a Press Menu.
b Press a or b to choose
General Setup.
c Press OK.
d Press a or b to choose Mode Timer.
e Press OK.
f Press a or b to choose 30 Secs.
g Press OK.
You can see the current setting on the
LCD:
h Press Stop/Exit.
0Max
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1
3
2
4
5
OKSelect & Press
MENU
Fax
LAN
Print Reports
Initial Setup
General Setup
MENU
Paper Type
Paper Size
Plain
General Setup
Volume
OK
Select & Press
A4
Mode Timer 2 Mins
OKSelect & Press
MENU
30 Secs
1 Min
2 Mins
5 Mins
General Setup
OKSelect & Press
MENU
Mode Timer
Paper Type
Paper Size
Volume
30
Secs
Plain
General Setup
A4
General Information
9
1
About fax machines 1
Custom features 1
Do you have Voice Mail on the phone
line?
1
If you have Voice Mail on the phone line
where you will install your new machine,
there is a strong possibility that Voice Mail
and the machine may conflict with each other
while receiving incoming calls.
Why should there be problems? 1
Since both the machine and Voice Mail will
pick up the call after the number of rings you
have set, each of them has the ability to keep
the other from receiving calls.
For example, if Voice Mail is set to answer
after two rings and your machine is set to
answer after four, Voice Mail will stop your
machine from receiving faxes.
If you set Voice Mail and the Brother machine
to answer after the same number of rings,
there is no way of knowing which one will
answer first. It is important to remember that
neither Voice Mail nor the machine can pass
the call back to the other after the call has
been answered.
How can you avoid possible
problems?
1
A very good way to avoid problems like the
one mentioned, is to get a second phone
number on your present phone line.
Many people with Voice Mail choose another
service, which is called ‘Distinctive Ring’, and
they are very satisfied with it. (See Distinctive
Ring on page 39.)
Another way to avoid possible problems is to
replace your Voice Mail with an answering
machine. Your Brother machine is designed
to work with an answering machine or TAD
(telephone answering device).
(See Connecting an external TAD (telephone
answering device) on page 43.)
Fax tones and handshake 1
When someone is sending a fax, the machine
sends fax calling tones (CNG tones). These
are quiet, intermittent beeps every
4 seconds. You will hear them after you dial
and press Black Start or Color Start and
they will continue for about 60 seconds after
dialing. During that time, the sending
machine must begin the ‘handshake’ or
connection with the receiving machine.
Each time you use automatic procedures to
send a fax, you are sending CNG tones over
the phone line. You will soon learn to listen for
these quiet beeps each time you answer a
phone on your fax line, so you will know if you
are receiving a fax message.
The receiving fax responds with fax receiving
tones, which are loud, chirping sounds. A
receiving fax chirps for about 40 seconds
over the phone line, and the LCD shows
Receiving.
If your machine is set to the Fax Only mode,
it will answer every call automatically with fax
receiving tones. If the other person hangs up,
your machine will continue to send the
‘chirps’ for about 40 seconds, and the LCD
continues to show Receiving. To cancel
receiving, press Stop/Exit.
The fax ‘handshake’ is the time in which the
sending machine's CNG tones and the
receiving machine's ‘chirps’ overlap. This
must be for at least 2 to 4 seconds, so both
machines can understand how each is
sending and receiving the fax. The
handshake cannot begin until the call is
answered, and the CNG tones only last for
about 60 seconds after the number is dialed.
So it is important for the receiving machine to
answer the call in as few rings as possible.
Chapter 1
10
Note
When you have an external Telephone
Answering Device (TAD) on your fax line,
your TAD will decide the number of rings
before the call is answered.
ECM (Error Correction Mode) 1
The Error Correction Mode (ECM) is a way for
the machine to check a fax transmission
while it is in progress. If the machine detects
errors during fax transmission, it resends the
pages of the fax that had an error. ECM
transmissions are only possible between fax
machines that both have this feature. If they
do, you may send and receive fax messages
that are continuously being checked by the
machine.
11
2
2
Loading documents 2
You can send a fax, make copies, and scan
from the ADF (automatic document feeder)
and from the scanner glass.
Using the ADF 2
The ADF can hold up to 10 pages and feeds
each sheet individually. Use standard 20 lb
(80 g/m
2
) paper and always fan the pages
before putting them in the ADF.
Recommended environment 2
Document Sizes Supported 2
How to load documents 2
CAUTION
DO NOT pull on the document while it is
feeding.
DO NOT use paper that is curled, wrinkled,
folded, ripped, stapled, paper clipped,
pasted or taped.
DO NOT use cardboard, newspaper or
fabric.
Make sure documents written with ink are
completely dry.
a Fan the pages well. Make sure you put
the documents face down, top edge
first in the ADF until you feel them touch
the feed roller.
b Adjust the paper guides to fit the width of
your documents.
c Unfold the ADF Document Output
Support Flap (1).
CAUTION
DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.
Using the scanner glass 2
You can use the scanner glass to fax, copy or
scan pages of a book or one page at a time.
Document Sizes Supported 2
Loading documents and paper 2
Temperature: 68 to 86° F (20 to 30° C)
Humidity: 50% to 70%
Paper:
20 lb LTR (80 g/m
2
A4)
Length: 5.8 to14 in. (147 to 356 mm)
Width: 5.8 to 8.5 in. (147 to 216 mm)
Weight:
17 to 24 lb (64 to 90 g/m
2
)
Length: Up to 11 in. (297 mm)
Width: Up to 8.5 in. (216 mm)
Weight: Up to 4.4 lb (2 kg)
1
Chapter 2
12
How to load documents 2
Note
To use the scanner glass, the ADF must
be empty.
a Lift the document cover.
b Using the document guidelines on the
left, center the document face down on
the scanner glass.
c Close the document cover.
CAUTION
If you are scanning a book or thick
document, DO NOT slam the cover or
press on it.
Scanning area 2
The scanning area depends on the settings in
the application you are using. The figures
below show the areas you cannot scan on
paper.
Usage Document
Size
Top (1)
Bottom (2)
Left (3)
Right (4)
Fax Letter 0.12 in.
(3 mm)
0.16 in.
(4 mm)
A4 0.12 in.
(3 mm)
0.04 in.
(1 mm)
Copy Letter 0.12 in.
(3 mm)
0.12 in.
(3 mm)
A4 0.12 in.
(3 mm)
0.12 in.
(3 mm)
Scan Letter 0.12 in.
(3 mm)
0.12 in.
(3 mm)
A4 0.12 in.
(3 mm)
0in.
(0 mm)
3
4
1
2
Loading documents and paper
13
2
About paper 2
The print quality can be affected by the type
of paper you use in the machine.
To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper you load.
You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.
We recommend testing various paper types
before buying large quantities.
For best results, use the recommended paper.
When you print on inkjet paper (coated
paper), transparencies and glossy paper,
be sure to choose the proper media in the
‘Basic’ tab of the printer driver or in the
Paper Type setting of the menu (See
Setting the Paper Type on page 21).
When you print on Brother glossy paper,
load the instruction sheet included with the
glossy paper in the paper tray first, and
then put the glossy paper on the
instruction sheet.
When you use transparencies or glossy
paper, remove each sheet at once to
prevent smudging or paper jams.
Avoid touching the printed surface of the paper
immediately after printing; the surface may not
be completely dry and may stain your fingers.
Recommended paper 2
To get the best print quality, we suggest using
Brother paper. (See table below.)
We recommend using ‘3M Transparency
Film’ when you print on transparencies.
Handling and using special
paper 2
Store paper in its original packaging, and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
The coated side of glossy paper is shiny.
Avoid touching the shiny (coated) side.
Load glossy paper with the shiny side
facing down.
Avoid touching either side of
transparencies because they absorb
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.
Improper Setup
DO NOT use the following kinds of paper:
• Damaged, curled, wrinkled, or
irregularly shaped paper
1 0.08 in. (2 mm) or longer
• Extremely shiny or highly textured paper
• Paper already printed on by a printer
• Paper that cannot be arranged uniformly
when stacked
• Paper made with a short grain
Brother paper
Paper Type Item
Letter Plain BP60PL
Letter Glossy BP60GLL
Letter Inkjet (Photo Matte) BP60ML
1
1
Chapter 2
14
Paper type and size for each operation 2
Paper Type Paper Size Usage
Fax Copy Photo
Capture
Printer
Cut Paper Letter 8 1/2 × 11 in. (216 × 279 mm) Yes Yes Yes Yes
A4 8.3 × 11.7 in. (210 × 297 mm) Yes Yes Yes Yes
Legal 8 1/2 × 14 in. (216 × 356 mm) Yes Yes – Yes
Executive 7 1/4 × 10 1/2 in. (184 × 267 mm) – – – Yes
JIS B5 7.2 × 10.1 in. (182 × 257 mm) – – – Yes
A5 5.8 × 8.3 in. (148 × 210 mm) – Yes – Yes
A6 4.1 × 5.8 in. (105 × 148 mm) – – – Yes
Cards Photo 4 × 6 in. (102 × 152 mm) – Yes Yes Yes
Photo L 3 1/2 × 5 in. (89 × 127 mm) – – – Yes
Photo 2L 5 × 7 in. (127 × 178 mm) – – Yes Yes
Index Card 5 × 8 in. (127 × 203 mm) – – – Yes
Post Card 1
3.9 × 5.8 in. (100 × 148 mm) – – – Yes
Post Card 2
(Double)
5.8 × 7.9 in. (148 × 200 mm) – – – Yes
Envelopes C5
Envelope
6.4 × 9 in. (162 × 229 mm) – – – Yes
DL
Envelope
4.3 × 8.7 in. (110 × 220 mm) – – – Yes
COM-10 4 1/8 × 9 1/2 in. (105 × 241 mm) – – – Yes
Monarch 3 7/8 × 7 1/2 in. (98 × 191 mm) – – – Yes
JE4
Envelope
4.1 × 9.3 in. (105 × 235 mm) – – – Yes
Transparencies
Letter 8 1/2 × 11 in. (216 × 279 mm) – Yes – Yes
A4 8.3 × 11.7 in. (210 × 297 mm) – Yes – Yes
Loading documents and paper
15
2
Paper weight, thickness and capacity 2
1
Up to 50 sheets for Legal size paper 20 lb (80 g/m
2
).
Up to 100 sheets of 20 lb (80 g/m
2
) paper.
Paper capacity of the output paper
tray
2
Up to 25 sheets of 20 lb Letter or 80 g/m
2
A4
paper.
Transparencies or glossy paper must be
picked up from the output paper tray one
page at a time to avoid smudging.
Legal paper cannot be stacked on the
output paper tray.
Paper Type Weight Thickness No. of sheets
Cut
Paper
Plain Paper
17 to 32 lb (64 to 120
g/m
2
)
0.003 to 0.006 in. (0.08 to 0.15 mm)
100
1
Inkjet Paper
17 to 53 lb (64 to 200
g/m
2
)
0.003 to 0.01 in. (0.08 to 0.25 mm) 20
Glossy Paper
Up to 58 lb (Up to 220
g/m
2
)
Up to 0.01 in. (Up to 0.25 mm) 20
Cards Photo Card
Up to 64 lb (Up to 240
g/m
2
)
Up to 0.01 in. (Up to 0.28 mm) 20
Index Card
Up to 32 lb (Up to 120
g/m
2
)
Up to 0.006 in. (Up to 0.15 mm) 30
Post Card
Up to 53 lb (Up to 200
g/m
2
)
Up to 0.01 in. (Up to 0.23 mm) 30
Envelopes
20 to 25 lb (75 to 95 g/m
2
)
Up to 0.02 in. (Up to 0.52 mm) 10
Transparencies – – 10
Chapter 2
16
Printable area 2
The printable area depends on the settings in the application you are using. The figures below
show the unprintable areas on cut sheet paper and envelopes. If you set the Borderless feature
to on, no unprintable areas will be shown.
Cut Sheet Paper Envelopes
Top (1) Bottom (2) Left (3) Right (4)
Cut Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)
Envelopes 0.47 in. (12 mm) 0.94 in. (24 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)
3
4
1
2
3
4
1
2
Loading documents and paper
17
2
Loading paper, envelopes
and post cards 2
Loading paper or other media 2
a Pull the paper tray completely out of the
machine and remove the output paper
tray (1).
b Press and slide the paper side guide (1)
to fit the paper width.
c Pull out the paper support (1) and unfold
the paper support flap (2).
Note
Use the paper support flap for Letter,
Legal and A4 paper.
d Fan the stack of paper well to avoid
paper jams and mis-feeds.
1
1
1
2
Chapter 2
18
e Gently put the paper into the paper tray
print side down and top edge first.
Check that the paper is flat in the tray
and below the maximum paper mark (1).
Make sure the paper side guides touch
the sides of the paper.
Note
Be careful that you do not push the paper
in too far; it may lift at the back of the tray
and cause feed problems.
f Put the output paper tray back on and
push the paper tray firmly back into the
machine.
Loading envelopes 2
Use envelopes that weigh from 20 to 25 lb
(75to95g/m
2
).
Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first.
CAUTION
To prevent possible damage to the feeding
mechanism, do not use the types of
envelopes shown below.
1
DO NOT USE ENVELOPES:
that are of a baggy construction
that are embossed (have raised writing on
them)
that have clasps on them
that are not sharply creased
that are preprinted on the inside
Glue
Rounded
flap
Double
flap
Triangular
flap
Loading documents and paper
19
2
How to load envelopes 2
a Before loading, press the corners and
sides of the envelopes to make them as
flat as possible.
Note
If the envelopes are ‘double-feeding,’ put
one envelope in the paper tray at a time.
b Put the envelopes into the paper tray
with the address side down and the
leading edge (top of the envelopes) in
first. Slide the paper side guide to fit the
width of the envelopes.
If you have problems when printing on
envelopes, try the following suggestions:
2
a Open the envelope flap.
b Make sure the open flap is either to the
side of the envelope or to the back edge
of the envelope when printing.
c Adjust the size and margin in your
application.
How to load post cards 2
a Raise the paper stop (1) and put the
post cards (2) into the paper tray. Slide
the paper side guide (3) to fit the width of
the post cards.
20
3
Turning the machine
on and off
3
When the machine is idle, you can turn it on
and off by pressing the On/Off key.
Note
If you have connected an external
telephone or TAD, it is always available.
Turning the machine off 3
a Press and hold down the On/Off key
until the LCD shows Shutting Down.
The LCD light goes off.
Turning the machine on 3
a Press and hold down the On/Off key
until the LCD shows Please Wait.
The LCD shows the date and time.
On/Off setting 3
You can customize the machine's On/Off
key. The factory setting is
Fax Receive:Off. Your machine will not
work when it is switched off, but it will clean
the print head periodically. The external TAD
or telephone will always work. If you turn this
setting to Fax Receive:On, you can
receive faxes or calls even when the machine
is switched off. (See Turning the machine on
and off on this page.)
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose
On/Off Setting.
Press OK.
d Press a or b to choose
Fax Receive:On (or
Fax Receive:Off).
Press OK.
e Press Stop/Exit.
1
Set before you switch off the machine.
2
You cannot receive a fax automatically even if you
have set the receive mode to Fax/Tel.
General setup 3
On/Off
setting
Receive
mode
Available
operations
Fax Receive:
Off
(factory
setting)
— No machine
operations will be
available.
Fax Receive:
On
Fax Only
External
TAD
Fax Receive, Easy
Receive, Delayed
Fax
1
,
Fax Forward
1
,
Paging
1
, Fax
Storage
1
, Fax
Preview
1
, PC Fax
Receive
1
, Remote
Retrieval
1
You cannot
receive a fax
with
Black Start or
Color Start.
Manual
Fax/Tel
2
Easy Receive,
Delayed Fax
1
You cannot
receive a fax
with
Black Start or
Color Start.
General setup
21
3
Mode Timer 3
Setting the Mode Timer 3
The machine has four temporary mode keys
on the control panel: PhotoCapture, Copy,
Fax and Scan. You can change the amount of
time the machine takes after the last Copy,
Scan or PhotoCapture operation before it
returns to Fax mode. If you choose Off, the
machine stays in the mode you used last.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose Mode Timer.
Press OK.
d Press a or b to choose 0 Sec,
30 Secs, 1 Min, 2 Mins, 5 Mins or
Off.
Press OK.
e Press Stop/Exit.
Paper settings 3
Setting the Paper Type 3
To get the best print quality, set the machine
for the type of paper you are using.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose Paper Type.
Press OK.
d Press a or b to choose Plain,
Inkjet, Glossy or Transparency.
Press OK.
e Press Stop/Exit.
Note
The machine ejects paper with printed
surfaces face up onto the paper tray in
front of the machine. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.
Setting the Paper Size 3
You can use five sizes of paper for printing
copies: Letter, Legal, A4, A5, and 4 × 6in.
(10 × 15 cm) and three sizes for printing
faxes: Letter, Legal and A4. When you
change the size of paper you load in the
machine, you will need to change the paper
size setting at the same time so your machine
can fit an incoming fax on the page.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose Paper Size.
Press OK.
Chapter 3
22
d Press a or b to choose Letter,
Legal, A4, A5 or 4"x6".
Press OK.
e Press Stop/Exit.
Volume Settings 3
Setting the Ring Volume 3
You can turn the ring to Off or you can
choose the ring volume level. This setting will
stay until you change it again.
a Press d or c .
Setting the Ring Volume from the
menu
3
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose Volume.
Press OK.
d Press a or b to choose Ring.
Press OK.
e Press a or b to choose Low, Med,
High or Off.
Press OK.
f Press Stop/Exit.
Setting the Beeper Volume 3
You can change the beeper volume. The
factory setting is Low. When the beeper is on,
the machine will beep when you press a key,
make a mistake or after you send or receive
a fax.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose Volume.
Press OK.
d Press a or b to choose Beeper.
Press OK.
e Press a or b to choose Low, Med,
High or Off
Press OK.
f Press Stop/Exit.
Setting the Speaker Volume
3
You can adjust the machine's one-way
speaker volume.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose Volume.
Press OK.
d Press a or b to choose Speaker.
Press OK.
e Press a or b to choose Low, Med,
High or Off.
Press OK.
f Press Stop/Exit.
General setup
23
3
You can also adjust the speaker volume by
pressing Hook.
a Press Hook.
b Press d or c .
This setting will stay until you change it
again.
c Press Hook.
Automatic Daylight
Savings Time
3
You can set the machine to change
automatically for daylight savings time. It will
reset itself forward one hour in the Spring and
backward one hour in the Fall. Make sure you
have set the correct date and time in the
Date/Time setting.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose
Auto Daylight.
Press OK.
d Press a or b to choose On (or Off).
Press OK.
e Press Stop/Exit.
LCD display 3
Setting the LCD Contrast 3
You can adjust the LCD contrast for a sharper
and more vivid display. If you are having
difficulty reading the LCD, try changing the
contrast setting.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose
LCD Settings.
Press OK.
d Press a or b to choose
LCD Contrast.
Press OK.
e Press a or b to choose Light, Med or
Dark.
Press OK.
f Press Stop/Exit.
Chapter 3
24
Setting the backlight
brightness 3
You can adjust the brightness of the LCD
backlight. If you are having difficulty reading
the LCD, try changing the brightness setting.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose
LCD Settings.
Press OK.
d Press a or b to choose Backlight.
Press OK.
e Press a or b to choose Light, Med or
Dark.
Press OK.
f Press Stop/Exit.
Setting the Dim Timer for the
backlight 3
You can set how long the LCD backlight stays
on after the last key press.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose
LCD Settings.
Press OK.
d Press a or b to choose Dim Timer.
Press OK.
e Press a or b to choose 10 Secs,
20 Secs, 30 Secs or Off.
Press OK.
f Press Stop/Exit.
Setting the Off Timer 3
You can set how long the LCD stays on after
the last key press. This is a power saving
feature. The machine can print, scan and
receive faxes and voice calls when the LCD is
off.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose
LCD Settings.
Press OK.
d Press a or b to choose Off Timer.
Press OK.
e Press a or b to choose 1 Min,
2 Mins, 3 Mins, 5 Mins, 10 Mins,
30 Mins or Off.
Press OK.
f Press Stop/Exit.
Note
When the display is off you can press any
key to turn it back on.
26
4
Entering Fax mode 4
When the machine is idle the date and time
appear on the LCD. When you want to send
a fax, or change fax send or receive settings,
press the (Fax) key to illuminate it in
green.
The LCD shows:
Press a or b to scroll through the Fax key
options. Some functions are only available
when sending black & white faxes.
Fax Resolution (See page 29.)
Contrast (See page 29.)
Speed-Dial (See page 48.)
Outgoing Call (See page 49.)
Caller ID hist. (See page 50.)
Broadcasting (See page 28.)
Delayed Fax (See page 31.)
Batch TX (See page 31.)
Real Time TX (See page 30.)
Polled TX (See page 66.)
Polling RX (See page 65.)
Overseas Mode (See page 31.)
Scan Size (See page 27.)
Set New Default (See page 31.)
Factory Reset (See page 32.)
When the option you want is highlighted,
press OK.
Faxing from the ADF 4
a Press (Fax).
b Put the document face down in the ADF.
c Enter the fax number using the dial pad,
Speed-Dial or Search.
d Press Black Start or Color Start.
The machine starts scanning the
document.
Note
• To cancel, press Stop/Exit.
• If the memory is full, the fax will be sent in
real time.
Sending a fax 4
09012345689
FAX
Fax Start
Press
Fax Resolution Standard
Contrast Auto
Speed-Dial
Outgoing Call
Sending a fax
27
4
Faxing from the scanner glass4
You can use the scanner glass to fax pages
of a book one at a time. The documents can
be up to letter or A4 size.
You cannot send multiple pages for color
faxes.
Note
Since you can only scan one page at a
time, it is easier to use the ADF if you are
sending a multiple page document.
a Press (Fax).
b Load your document face down on the
scanner glass.
c Enter the fax number using the dial pad,
Speed-Dial or Search.
d Press Black Start or Color Start.
If you press Black Start, the
machine starts scanning the first
page. Go to step e.
If you press Color Start, the
machine starts sending the
document.
e Do one of the following:
To send a single page, press 2 to
choose No (or press Black Start
again).
The machine starts sending the
document.
To send more than one page, press
1 to choose Yes and go to step f.
f Put the next page on the scanner glass.
Press OK.
The machine starts scanning the page.
(Repeat steps e and f for each
additional page.)
Note
If the memory is full and you are faxing a
single page, it will be sent in real time.
Faxing A4 size documents
from the scanner glass 4
When documents are A4 size, you need to
set Scan Size to A4. If you do not, the bottom
portion of the faxes will be missing.
a Press (Fax).
b Press a or b to choose Scan Size.
Press OK.
c Press a or b to choose A4 (or
Letter).
Press OK.
Note
You can save the setting you use most
often by setting it as default. (See
page 31.)
Canceling a fax in progress 4
If you want to cancel a fax while the machine
is scanning, dialing or sending, press
Stop/Exit.
Color fax transmission 4
Your machine can send a color fax to
machines that support this feature.
However, color faxes cannot be stored in the
memory. When you send a color fax, the
machine will send it in real time (even if
Real Time TX is set to Off).
Chapter 4
28
Broadcasting
(Black & White only)
4
Broadcasting is when the same fax message
is automatically sent to more than one fax
number. You can include Groups, Speed-Dial
numbers and up to 50 manually dialed
numbers in the same broadcast.
After the broadcast is finished, a Broadcast
Report will be printed.
a Press (Fax).
b Load your document.
c Press a or b to choose
Broadcasting.
Press OK.
d Press a or b to choose Add Number.
Press OK.
e Enter a number using Speed-Dial, a
Group, or the dial pad.
Press OK.
f After you have entered all the fax
numbers by repeating steps d and e,
press a or b to choose Complete.
Press OK.
g Press Black Start.
Note
• If you did not use up any of the numbers
for Groups, access codes or credit card
numbers, you can ‘broadcast’ faxes to as
many as 210 different numbers.
• The available memory will vary depending
on the types of jobs in the memory and the
number of locations used for
broadcasting. If you broadcast to the
maximum numbers available, you will not
be able to use dual access and delayed
fax.
• Enter the long dialing sequence numbers
as you would normally, but remember that
each and Speed-Dial number counts as
one number, so the number of locations
you can store becomes limited. (See
Access codes and credit card numbers on
page 54.)
• If the memory is full, press Stop/Exit to
stop the job. If more than one page has
been scanned, press Black Start to send
the portion that is in the memory.
To stop a Broadcast in
progress 4
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Remaining Jobs.
Press OK.
The LCD will show the fax number being
dialed and the Broadcast job number.
d Press OK.
The LCD will ask you the following
message:
Clear?
YesiPress 1
NoiPress 2
e Press 1 to clear the number being
dialed.
The LCD will then show the Broadcast
job number.
f Press OK.
The LCD will ask you the following
message:
Clear?
YesiPress 1
NoiPress 2
g Press 1 to cancel the Broadcast.
h Press Stop/Exit.
Sending a fax
29
4
Additional sending
operations
4
Sending faxes using multiple
settings 4
When you send a fax you can choose any
combination of these settings: resolution,
contrast, overseas mode, delayed fax timer,
polling transmission and real time
transmission.
a Press (Fax).
The LCD shows:
b Press a or b to choose any settings
you want to change.
Press OK.
c After each setting is accepted, you can
continue to change more settings.
Note
• Most settings are temporary and the
machine returns to its default settings after
you send a fax.
• You can save some of the settings you
use most often by setting them as default.
These settings will stay until you change
them again. (See Setting your changes as
new default on page 31.)
Contrast 4
If your document is very light or very dark, you
may want to change the contrast.
Use Light to send a light document.
Use Dark to send a dark document.
a Press (Fax).
b Press a or b to choose Contrast.
Press OK.
c Press a or b to choose Auto, Light
or Dark.
Press OK.
Note
Even if you choose Light or Dark, the
machine will send the fax using the Auto
setting in any of the following conditions:
• When you send a color fax.
• When you choose Photo as the Fax
Resolution.
Fax Resolution 4
The quality of a fax can be improved by
changing the fax resolution.
a Press (Fax).
b Press a or b to choose
Fax Resolution.
Press OK.
c Press a or b to choose the resolution
you want.
Press OK.
09012345689
FAX
Fax Start
Press
Fax Resolution Standard
Contrast Auto
Speed-Dial
Outgoing Call
Chapter 4
30
Note
You can choose four different resolution
settings for black & white faxes and two for
color.
If you choose S.Fine or Photo and then
use the Color Start key to send a fax, the
machine will send the fax using the Fine
setting.
Dual access
(Black & White only) 4
You can dial a number and start scanning the
fax into memory—even when the machine is
sending from memory, receiving faxes or
printing PC data. The LCD shows the new job
number and available memory.
To send a color fax, the machine will send the
document in real time (even if
Real Time TX is Off).
The number of pages you can scan into the
memory will vary depending on the data that
is printed on them.
Note
If the Out of Memory message appears
while scanning documents, press
Stop/Exit to cancel or Black Start to send
the scanned pages.
Real Time Transmission 4
When you are sending a fax, the machine will
scan the document into the memory before
sending them. Then, as soon as the phone
line is free, the machine will start dialing and
sending.
If the memory is full, the machine will send the
document in real time (even if
Real Time TX is set to Off).
Sometimes, you may want to send an
important document immediately, without
waiting for memory transmission. You can
turn on Real Time TX.
To send a document at once without waiting
for memory transmission, set
Real Time TX to On.
a Press (Fax).
b Press a or b to choose
Real Time TX.
Press OK.
c Press a or b to choose On.
Press OK.
Note
• In real time transmission, the automatic
redial feature does not work when using
the scanner glass.
• If you are sending a color fax, the machine
will send it in real time (even if
Real Time TX is set to Off).
Black & White
Standard Suitable for most typed
documents.
Fine Good for small print and
transmits a little slower than
Standard resolution.
S.Fine Good for small print or artwork
and transmits slower than Fine
resolution.
Photo Use when the document has
varying shades of gray or is a
photograph. This has the
slowest transmission.
Color
Standard Suitable for most typed
documents.
Fine Use when the document is a
photograph. The transmission
time is slower than Standard
resolution.
Sending a fax
31
4
Overseas Mode 4
If you are having difficulty sending a fax
overseas due to possible interference on the
phone line, we recommend that you turn on
the Overseas mode. After you send a fax
using this feature, the feature will turn itself
off.
a Press (Fax).
b Load your document.
c Press a or b to choose
Overseas Mode.
Press OK.
d Press a or b to choose On (or Off).
Press OK.
Delayed Fax
(Black & White only) 4
During the day you can store up to 50 faxes
in the memory to be sent within 24-hours.
These faxes will be sent at the time of day you
enter in step e.
a Press (Fax).
b Load your document.
c Press a or b to choose Delayed Fax.
Press OK.
d Press a or b to choose On.
Press OK.
e Enter the time you want the fax to be
sent (in 24-hour format).
(For example, enter 19:45 for 7:45 PM.)
Press OK.
Note
The number of pages you can scan into
the memory depends on the amount of
data that is printed on each page.
Delayed Batch Transmission
(Black & White only) 4
Before sending the delayed faxes, your
machine will help you economize by sorting
all the faxes in the memory by destination and
scheduled time. All delayed faxes that are
scheduled to be sent at the same time to the
same fax number will be sent as one fax to
save transmission time.
a Press (Fax).
b Press a or b to choose Batch TX.
Press OK.
c Press a or b to choose On.
Press OK.
d Press Stop/Exit.
Setting your changes as new
default 4
You can save the fax settings for
Fax Resolution, Contrast,
Real Time TX and Scan Size you use
most often by setting them the default setting.
These settings will stay until you change
them again.
a Press (Fax).
b Press a or b to choose your new
setting.
Press OK.
Repeat this step for each setting you
want to change.
c After changing the last setting, press a
or b to choose Set New Default.
Press OK.
d Press 1 to choose Yes.
e Press Stop/Exit.
Chapter 4
32
Restoring all the settings to
factory settings 4
You can restore all the settings you have
changed to the factory settings. These
settings will stay until you change them again.
a Press (Fax).
b Press a or b to choose
Factory Reset.
Press OK.
c Press 1 to choose Yes.
d Press Stop/Exit.
Checking job status or
canceling a scheduled job 4
You can check which jobs are still waiting in
the memory to be sent and cancel a job. (If
there are no jobs, the LCD shows
No Jobs Waiting.)
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Remaining Jobs.
Press OK.
Any waiting jobs appear on the LCD.
d Press a or b to scroll through the jobs
and choose the job you want to cancel.
Press OK.
e Do one of the following:
To cancel, press 1 to choose Yes.
If you want to cancel another job go
to step d.
To exit without canceling, press 2 to
choose No.
f Press Stop/Exit.
Sending a fax manually 4
Manual transmission lets you hear the
dialing, ringing and fax-receiving tones while
sending a fax.
a Press (Fax).
b Load your document.
c Pick up the handset of an external
phone or press Hook and listen for a dial
tone.
d Dial the fax number you want to call.
If you pressed Hook, dial using the
machine's dial pad. If you picked up the
external handset, dial on the external
phone.
e When you hear the fax tone, press
Black Start or Color Start.
f If you picked up the handset of an
external phone replace it.
Sending a fax at the end of a
conversation 4
At the end of a conversation you can send a
fax to the other party before you both hang
up.
a Ask the other party to wait for fax tones
(beeps) and then to press the Start or
Send key before hanging up.
b Press (Fax).
c Load your document.
d Press Black Start or Color Start.
e Replace the handset of an external
phone.
Sending a fax
33
4
Out of Memory message 4
If you get an Out of Memory message
while scanning the first page of a fax, press
Stop/Exit to cancel the fax.
If you get an Out of Memory message
while scanning a subsequent page, you will
have the option to press Black Start to send
the pages scanned so far, or to press
Stop/Exit to cancel the operation.
Note
If you get an Out of Memory message
while faxing and you do not want to delete
your stored faxes to clear the memory,
you can send the fax in real time. (See
Real Time Transmission on page 30.)
34
5
Basic Receiving Operations 5
Choosing the Receive Mode 5
There are four different receive modes for your machine. You can choose the mode that best suits
your needs.
Choosing or changing your Receive
Mode
5
a Press Menu.
b Press a or b to choose
Initial Setup.
Press OK.
c Press a or b to choose
Receive Mode.
Press OK.
d Press a or b to choose Fax Only,
Fax/Tel, External TAD or Manual.
Press OK.
e Press Stop/Exit.
Receiving a Fax 5
LCD How it works When to use it
Fax Only
(automatic receive)
The machine
automatically answers
every call as a fax.
For dedicated fax lines.
Fax/Tel
(fax and telephone)
(with an external or
extension telephone
only)
The machine controls the
line and automatically
answers every call. If the
call is a fax it will receive
the fax. If the call is not a
fax it will ring
(pseudo/double ring) for
you to pick up the call.
Use this mode if you expect to receive lots of fax
messages and few telephone calls. You cannot use
an answering machine on the same line, even if it is
on a separate wall jack on the same line. You cannot
use the telephone company's Voice Mail in this
mode.
External TAD
(with an external
answering device only)
The external answering
device (TAD)
automatically answers
every call.
Voice messages are
stored on the external
TAD. If it is a fax call, the
machine receives the fax.
Use this mode if you want to use an answering
machine connected to your machine.
The External TAD setting works only with an
external answering machine. Ring Delay does not
work in this setting.
Manual
(manual receive)
(with an external or
extension telephone
only)
You control the phone line
and must answer every
call yourself.
Use this mode if you do not receive many fax
messages, use Distinctive Ring, or if you are using a
computer on the same line.
If you answer and hear fax tones, wait until the
machine takes over the call, then hang up. (See
Easy Receive on page 36.)
Receiving a Fax
35
5
Setting the Ring Delay 5
The Ring Delay sets the number of times the
machine rings before it answers in Fax Only
or Fax/Tel mode. If you have external or
extension phones on the same line as the
machine or subscribe to the telephone
company’s Distinctive Ring service, keep the
ring delay setting of 4.
(See Operation from extension telephones on
page 38 and Easy Receive on page 36.)
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Setup Receive.
Press OK.
d Press a or b to choose Ring Delay.
Press OK.
e Press a or b to choose how many
times the line rings before the machine
answers (0-4).
Press OK.
If you choose 0, the line will not ring at
all.
f Press Stop/Exit.
Setting the F/T Ring Time
(Fax/Tel mode only) 5
If you set the Receive Mode to Fax/Tel, you
need to decide how long the machine will
signal you with its special pseudo/double-ring
when you have a voice call. (If it's a fax call,
the machine receives the fax.)
This pseudo/double-ring happens after the
initial ringing from the phone company. Only
the machine rings and no other phones on the
same line will ring with the special
pseudo/double-ring. However, you can still
answer the call on any telephone.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Setup Receive.
Press OK.
d Press a or b to choose
F/T Ring Time.
Press OK.
e Press a or b to choose how long the
machine will ring to alert you that you
have a voice call (20, 30, 40 or 70
seconds).
Press OK.
f Press Stop/Exit.
Note
Even if the caller hangs up during the
pseudo/double-ringing, the machine will
continue to ring for the set time.
Chapter 5
36
Easy Receive 5
If Easy Receive is On: 5
The machine receives fax calls automatically,
even if you lift the handset of an extension or
external phone. When you see Receiving
on the LCD or when you hear ‘chirps’ through
the handset of an extension phone connected
to another telephone wall jack, just replace
the handset and your machine will do the rest.
If Easy Receive is Off: 5
You have to lift the handset of an external
phone, and then press Black Start or
Color Start on the machine.
If you are not at your machine, press l 5 1 on
the extension phone. (See Operation from
extension telephones on page 38.)
Note
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension or external phone
handset, press the fax receive code l 5 1.
• If you send faxes from a computer on the
same phone line and the machine
intercepts them, set Easy Receive to Off.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Setup Receive.
Press OK.
d Press a or b to choose
Easy Receive.
Press OK.
e Press a or b to choose On (or Off).
Press OK.
f Press Stop/Exit.
Printing a reduced incoming
fax (Auto Reduction) 5
The setting will automatically reduce an
incoming fax to fit on one page of Letter,
Legal or A4 size paper. The machine works
out the reduction ratio by using the page size
of the document and your paper size setting
(See Setting the Paper Size on page 21).
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Setup Receive.
Press OK.
d Press a or b to choose
Auto Reduction.
Press OK.
e Press a or b to choose On (or Off).
Press OK.
f Press Stop/Exit.
Note
• Turn on this setting if you receive faxes
that are split onto two pages. However, if
the document is too long the machine may
still print on two pages.
• If left and right margins are cut off, turn on
this setting.
• When this feature is set to On, the Letter or
Legal faxes people send to you may
appear slightly shrunk even though your
machine prints them on Letter or Legal
paper. This is because the machine has to
print the Station ID of the sending machine
at the top of the page.
Receiving a Fax
37
5
Receiving a fax at the end of a
conversation 5
At the end of a conversation on an external
phone you can ask the other party to fax you
information before you both hang up.
a Ask the other party to put the document
in their machine and to press the Start or
Send key.
b When you hear the other machine's
CNG tones (beeps), press Black Start
or Color Start.
c Press 2 to receive a fax.
d Replace the handset of the external
phone.
Printing a fax from the
memory 5
If you have chosen paging or fax storage, you
can still print a fax from the memory when you
are at your machine. (See Turning off
Advanced Fax Operation on page 59.)
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Advanced Fax Operation.
Press OK.
d Press a or b to choose Print Fax.
Press OK.
e Press Black Start.
38
6
Voice operations 6
Voice calls can be made either with an
extension or external telephone.
Tone or pulse 6
If you are using an external phone and have
a pulse dialing service, but need to send tone
signals (for example, for telephone banking),
follow the instructions below. If you have
Touch Tone service, you will not need this
feature to send tone signals.
a Lift the handset of the external phone.
b Press # on the control panel of your
machine. Any digits dialed after this will
send tone signals.
When you hang up, the machine will
return to the pulse dialing service.
Operation from extension
telephones 6
If you answer a fax call on an extension or an
external telephone connected to the EXT.
jack of the machine, you can make your
machine take the call by using the Fax
Receive Code. When you press the Fax
Receive Code l 51, the machine starts to
receive the fax.
If the machine answers a voice call and
pseudo/double-rings for you to take over, use the
Telephone Answer Code
#51
to take the call at
an extension phone.
(See Setting the F/T Ring
Time (Fax/Tel mode only) on page 35.)
If you answer a call and no one is on
the line:
6
You should assume that you're receiving a
manual fax.
Press l 51 and wait for the chirp or until the
LCD shows Receiving, and then hang up.
Note
You can also use the Easy Receive
feature to make your machine
automatically take the call. (See Easy
Receive on page 36.)
Fax/Tel mode when the power
key is on 6
When the machine is in Fax/Tel mode, it will
use the F/T Ring Time (pseudo/double-
ringing) to alert you to pick up a voice call.
If you are at an extension phone, you'll need
to lift the handset during the F/T Ring Time
and then press #51 between the
pseudo/double rings. If no one is on the line,
or if someone wants to send you a fax, send
the call back to the machine by pressing
l 51.
Fax/Tel mode when the power
key is off 6
You can change the default setting of the
On/Off key to Fax Receive:On so that you
can receive faxes when the power key is off.
(See On/Off setting on page 20.) Fax/Tel
mode will work in the following ways.
Fax/Tel mode does not work when the power
key is off. The machine will not answer
telephone or fax calls and will keep ringing. If
you are at an external or extension phone, lift
the handset and talk. If you hear fax tones,
hold the handset until Easy Receive activates
your machine. If the other party says they
want to send you a fax, activate the machine
by pressing l 51.
Phone Services and External
devices
6
Phone Services and External devices
39
6
Phone line services 6
Your machine supports the Caller ID and
Distinctive Ring subscriber telephone
services that some telephone companies
offer.
Note
• If you have Voice Mail, Call Waiting, Call
Waiting/Caller ID, RingMaster, an
answering service, an alarm system or
other custom features on your telephone
line, it may affect the way your machine
works. (See Custom features on page 9
and If you are having difficulty with your
machine on page 106.)
• If you have Voice Mail on your phone line,
read the following carefully.
Distinctive Ring 6
Brother uses the term ‘Distinctive Ring’ but
different telephone companies have other
names for this service such as SmartRing,
RingMaster, Teen-Ring, Indent-a-Call or
Indent-a-Ring.
What does your telephone company's
‘Distinctive Ring’ do?
6
Your telephone company's Distinctive Ring
service allows you to have more than one
number on the same phone line. If you need
more than one phone number, it is
cheaper than paying for an extra line. Each
phone number has its own distinctive ring
pattern, so you will know which phone
number is ringing. This is one way you can
have a separate phone number for your
machine.
Note
Please call your telephone company for
availability and rates.
What does Brother's ‘Distinctive Ring’
do?
6
The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company's Distinctive Ring service. The new
phone number on your line can just receive
faxes.
Note
You must pay for your telephone
company's Distinctive Ring service before
you program the machine to work with it.
Do you have Voice Mail? 6
If you have Voice Mail on the phone line that
you will install your new machine on, there is
a strong possibility that Voice Mail and the
machine will conflict with each other while
receiving incoming calls. However, the
Distinctive Ring feature allows you to use
more than one number on your line, so
both Voice Mail and the machine can work
together without any problems. If each one
has a separate phone number, neither will
interfere with the other's operations.
If you decide to get the Distinctive Ring
service from the telephone company, you will
need to follow the directions on next page to
‘register’ the new Distinctive Ring pattern
they give you. This is so your machine can
recognize its incoming calls.
Note
You can change or cancel the Distinctive
Ring pattern at any time. You can switch it
off temporarily, and turn it back on later.
When you get a new fax number, make
sure you reset this feature.
Chapter 6
40
Before you choose the ring pattern to
register
6
You can only register one Distinctive Ring
pattern with the machine. Some ring patterns
cannot be registered. The ring patterns below
are supported by your Brother machine.
Register the one your telephone company
gives you.
Note
If the ring pattern you received is not on
this chart, please call your telephone
company and ask for one that is
shown.
The machine will only answer calls to its
registered number.
The first two rings are silent on the
machine. This is because the fax must
‘listen’ to the ring pattern (to compare it to
the pattern that was ‘registered’). (Other
telephones on the same line will ring.)
If you program the machine properly, it will
recognize the registered ring pattern of the
‘fax number’ within 2 ring patterns and
then answer with a fax tone. When the
‘voice number’ is called, the machine will
not answer.
Registering the Distinctive
Ring pattern 6
After you have set the Distinctive Ring feature
to on, the receive mode is set to Manual
automatically. You cannot change the receive
mode to another mode while the Distinctive
Ring is set to on.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Miscellaneous.
Press OK.
d Press a or b to choose Distinctive.
Press OK.
e Press a or b to choose Set.
Press OK.
f Press a or b to choose the stored ring
pattern you want to use.
Press OK.
(You hear each pattern as you scroll
through the four patterns. Make sure
you choose the pattern that the
telephone company gave you.)
g Press Stop/Exit.
Distinctive Ring is now set to on.
Turning off Distinctive Ring 6
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Miscellaneous.
Press OK.
d Press a or b to choose Distinctive.
Press OK.
e Press a or b to choose Off.
Press OK.
Ring
Pattern
Rings
1 long-long
2 short-long-short
3 short-short-long
4 very long (normal
pattern)
Phone Services and External devices
41
6
f Press Stop/Exit.
Note
If you turn off Distinctive Ring, the
machine will stay in Manual receive
mode. You will need to set the Receive
Mode again. (See Choosing the Receive
Mode on page 34.)
Caller ID 6
The Caller ID feature lets you use the Caller
ID subscriber service offered by many local
telephone companies. Call your telephone
company for details. This service shows the
telephone number, or name if it is available,
of your caller as the line rings.
You can use a number in the Caller ID History
to send a fax, add it to Speed-Dial, or delete
it from the history. (See Caller ID history on
page 50.)
After a few rings, the LCD shows the
telephone number of your caller (and name, if
available). Once you pick up the external
phone's handset, the Caller ID information
disappears from the LCD, but the call
information stays stored in the Caller ID
memory.
You can see the first 15 characters of the
number (or name).
The Out of Area message means the
call originated outside your Caller ID
service area.
The Private Call message means the
caller has intentionally blocked
transmission of information.
You can print a list of the Caller ID information
received by your machine. (See Printing
Caller ID List on page 42.)
Note
Caller ID service varies with different
carriers. Call your local telephone
company to find out about the kind of
service available in your area.
Chapter 6
42
Viewing Caller ID List 6
Caller ID memory stores information for up to
thirty calls. When the thirty-first call comes in,
information about the first call is erased. You
can scroll through Caller ID information to
review those calls made to your machine.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Miscellaneous.
Press OK.
d Press a or b to choose Caller ID.
Press OK.
e Press a or b to choose Display#.
Press OK.
The Caller ID of the last call will appear
on the display. If no ID is stored, the
beeper will sound and No Caller ID
will appear on the display.
f Press a or b to scroll through the Caller
ID memory to choose the Caller ID you
want to view, and then press OK.
The LCD shows the caller's number and
the date and time of the call.
g Do one of the following:
To return to the Caller ID listing,
press d.
To finish viewing, press Stop/Exit.
Note
You can also view the Caller ID list by
pressing (Fax). (See Caller ID
history on page 50.)
Printing Caller ID List 6
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Miscellaneous.
Press OK.
d Press a or b to choose Caller ID.
Press OK.
e Press a or b to choose
Print Report.
Press OK.
If no ID is stored, the beeper will sound
and No Caller ID will appear on the
LCD.
f Press Black Start or Color Start.
g After printing has finished, press
Stop/Exit.
Phone Services and External devices
43
6
Connecting an external
device to your machine
6
Connecting an external or
extension telephone 6
You can connect a separate telephone (or
telephone answering device) directly to your
machine as shown in the diagram below.
Connect the telephone line cord to the jack
labeled EXT.
1 Extension telephone
2 External telephone
When you are using an external phone, the
LCD shows Telephone.
Connecting an external TAD
(telephone answering device)6
You may choose to connect an external
answering device. However, when you have
an external TAD on the same telephone line
as the machine, the TAD answers all calls
and the machine ‘listens’ for fax calling (CNG)
tones. If it hears them, the machine takes
over the call and receives the fax. If it does
not hear CNG tones, the machine lets the
TAD continue playing your outgoing message
so your caller can leave you a voice
message.
The TAD must answer within four rings (the
recommended setting is two rings). The
machine cannot hear CNG tones until the
TAD has answered the call, and with four
rings there are only 8 to 10 seconds of CNG
tones left for the fax ‘handshake’. Make sure
you carefully follow the instructions in this
guide for recording your outgoing message.
We do not recommend using the toll saver
feature on your external answering machine if
it exceeds five rings.
Note
• If you do not receive all your faxes, reduce
the Ring Delay setting on your external
TAD.
• If You Subscribe to your Telephone
company's Distinctive Ring Service:
You may connect an external TAD to a
separate wall jack only if you subscribe to
your telephone company's Distinctive
Ring service, have registered the
distinctive ring pattern on your machine,
and use that number as a fax number. The
recommended setting is at least four rings
on the external TAD when you have the
telephone company's Distinctive Ring
Service. You cannot use the Toll Saver
setting.
• If You Do Not Subscribe to Distinctive
Ring Service:
You must plug your TAD into the EXT.
jack of your machine. If your TAD is
plugged into a wall jack, both your
machine and the TAD will try to control the
phone line. (See illustration below.)
1
2
Chapter 6
44
Improper Setup
Unless you are using Distinctive Ring, the
TAD must be connected to the EXT jack of
the machine.
1TAD
When the TAD answers a call, the LCD
shows Telephone.
Connections 6
The external TAD must be plugged into the
jack labeled EXT. Your machine cannot work
properly if you plug the TAD into a wall jack
(unless you are using Distinctive Ring).
a Plug the telephone line cord from the
telephone wall jack into the jack labeled
LINE.
b Plug the telephone line cord from the
external TAD into the jack labeled EXT.
(Make sure this cord is connected to the
TAD at the TAD's telephone line jack,
and not its handset jack.)
c Set your external TAD to four rings or
less. (The machine's Ring Delay setting
does not apply.)
d Record the outgoing message on your
external TAD.
e Set the TAD to answer calls.
f Set the Receive Mode to
External TAD. (See Choosing the
Receive Mode on page 34.)
Recording outgoing message (OGM)
on an external TAD
6
Timing is important in recording this
message. The message sets up the ways to
handle both manual and automatic fax
reception.
a Record 5 seconds of silence at the
beginning of your message. (This allows
your machine time to listen for the fax
CNG tones of automatic transmissions
before they stop.)
b Limit your speaking to 20 seconds.
c End your 20-second message by giving
your Fax Receive Code for people
sending manual faxes. For example:
‘After the beep, leave a message or
send a fax by pressing l 51 and Start.’
Note
We recommend beginning your OGM with
an initial 5-second silence because the
machine cannot hear fax tones over a
resonant or loud voice. You may try
omitting this pause, but if your machine
has trouble receiving, then you must re-
record the OGM to include it.
1
1
Phone Services and External devices
45
6
Special line considerations 6
Roll over phone lines 6
A roll over phone system is a group of two or
more separate telephone lines that pass
incoming calls to each other if they are busy.
The calls are usually passed down or ‘rolled
over’ to the next available phone line in a
preset order.
Your machine can work in a roll over system
as long as it is the last number in the
sequence, so the call cannot roll away. Do not
put the machine on any of the other numbers;
when the other lines are busy and a second
fax call is received, the fax call will be sent to
a line that does not have a fax machine. Your
machine will work best on a dedicated
line.
Two-line phone system 6
A two-line phone system is nothing more than
two separate phone numbers on the same
wall outlet. The two phone numbers can be
on separate jacks (RJ11) or mixed into one
jack (RJ14). Your machine must be plugged
into an RJ11 jack. RJ11 and RJ14 jacks may
be equal in size and appearance and both
may contain four wires (black, red, green,
yellow). To test the type of jack, plug in a two-
line phone and see if it can access both lines.
If it can, you must separate the line for your
machine. (See page 36.)
Converting telephone wall outlets 6
There are three ways to convert to an RJ11
jack. The first two ways may require help from
the telephone company. You can change the
wall outlets from one RJ14 jack to two RJ11
jacks. Or you can have an RJ11 wall outlet
installed and slave or jump one of the phone
numbers to it.
The third way is the easiest: Buy a triplex
adapter. You can plug a triplex adapter into
an RJ14 outlet. It separates the wires into two
separate RJ11 jacks (Line 1, Line 2) and a
third RJ14 jack (Lines 1 and 2). If your
machine is on Line 1, plug the machine into
L1 of the triplex adapter. If your machine is on
Line 2, plug it into L2 of the triple adapter.
Triplex Adapter
6
Installing machine, external two-line
TAD and two-line telephone
6
When you are installing an external two-line
telephone answering device (TAD) and a
two-line telephone, your machine must be
isolated on one line at both the wall jack and
at the TAD. The most common connection is
to put the machine on Line 2, which is
explained in the following steps. The back of
the two-line TAD must have two telephone
jacks: one labeled L1 or L1/L2, and the other
labeled L2. You will need at least three
telephone line cords, the one that came with
your machine and two for your external two-
line TAD. You will need a fourth line cord if
you add a two-line telephone.
a Put the two-line TAD and the two-line
telephone next to your machine.
b Plug one end of the telephone line cord
for your machine into the L2 jack of the
triplex adapter. Plug the other end into
the LINE jack on the back of the
machine.
c Plug one end of the first telephone line
cord for your TAD into the L1 jack of the
triplex adapter. Plug the other end into
the L1 or L1/L2 jack of the two-line TAD.
RJ14
RJ11
RJ14
Chapter 6
46
d Plug one end of the second telephone
line cord for your TAD into the L2 jack of
the two-line TAD. Plug the other end into
the EXT. jack on the left side of the
machine.
1Triplex Adapter
2 Two Line Phone
3 External Two Line TAD
4 Machine
You can keep two-line telephones on other
wall outlets as always. There are two ways to
add a two-line telephone to the machine's
wall outlet. You can plug the telephone line
cord from the two-line telephone into the
L1+L2 jack of the triplex adapter. Or you can
plug the two-line telephone into the TEL jack
of the two-line TAD.
Multi-line connections (PBX) 6
Most offices use a central telephone system.
While it is often relatively simple to connect
the machine to a key system or a PBX
(Private Branch Exchange), we suggest that
you contact the company that installed your
telephone system and ask them to connect
the machine for you. It is advisable to have a
separate line for the machine.
If the machine is to be connected to a multi-
line system, ask your installer to connect the
unit to the last line on the system. This
prevents the unit from being activated each
time a telephone call is received.
If you are installing the machine to
work with a PBX
6
a It is not guaranteed that the unit will work
properly under all circumstances with a
PBX. Report any cases of problems first
to the company that handles your PBX.
b If all incoming calls will be answered by
a switchboard operator, we recommend
setting the Receive Mode to Manual. All
incoming calls should at first be
regarded as telephone calls.
Custom features on your
phone line 6
If you have Voice Mail, Call Waiting, Call
Waiting/Caller ID, RingMaster, an answering
service, an alarm system or any other custom
feature on one phone line it may create a
problem with the operation of your machine.
(See Custom features on page 9 and If you
are having difficulty with your machine on
page 106.)
Using a cordless phone 6
If your cordless telephone is connected to the
EXT. jack of the machine and you typically
carry the cordless handset elsewhere, it is
easier to answer calls during the Ring Delay.
If you let the machine answer first, you will
have to go to the machine so you can press
Hook to send the call to the cordless handset.
1
2
3
4
Phone Services and External devices
47
6
Changing the remote codes 6
The preset Fax Receive Code is l 51. The
preset Telephone Answer Code is #51. If
you want to, you can replace them with your
own codes.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Setup Receive.
Press OK.
d Press a or b to choose
Remote Codes.
Press OK.
e Press a or b to choose On (or Off).
Press OK.
f Enter the new Fax Receive Code.
Press OK.
g Enter the new Telephone Answer Code.
Press OK.
h Press Stop/Exit.
Note
• If you are always disconnected when
accessing your external TAD remotely, try
changing the Fax Receive Code and
Telephone Answer Code to another three-
digit code (such as ### and 999).
• Remote Codes might not work with some
telephone systems.
48
7
Dialing Options 7
You can dial in any of the following ways.
Manual dialing 7
Press all of the digits of the fax number.
Speed-Dialing 7
a Press Search/Speed Dial.
You can also choose Speed-Dial by
pressing (Fax).
b Press the two-digit Speed-Dial number.
(See Storing Speed-Dial numbers on
page 50.)
c If you have two numbers in the location,
press a or b to choose the number you
want to call.
Press OK.
Note
If the LCD shows Not Registered
when you enter a Speed-Dial number, a
number has not been stored at this
location.
Search by Alphabetical Order7
You can search for names you have stored in
the Speed-Dial memory.
a Press Search/Speed Dial.
You can also choose Speed-Dial by
pressing (Fax).
b Press a or b to choose
Alphabetical Order.
Press OK.
Note
•Press l to make the LCD font size larger.
•Press # to make the LCD font size smaller.
c Use the dial pad to enter the first letter of
the name, and then press a or b to
choose the name and number you want
to call.
Press OK.
Quick-Dial Numbers and Dialing
Options
7
Quick-Dial Numbers and Dialing Options
49
7
Search by Numerical Order 7
You can use the Speed-Dial location to
search for names and numbers you have
stored in Speed-Dial memories.
a Press Search/Speed Dial.
You can also choose Speed-Dial by
pressing (Fax).
b Press a or b to choose
Numerical Order.
Press OK.
Note
•Press l to make the LCD font size larger.
•Press # to make the LCD font size smaller.
c Enter the first digit (1 to 8) of a 2-digit
Speed-Dial location, and then press a
or b to choose the name and number
you want to call.
(For example, enter 3 to start your
search at Speed-Dial location 30.)
Press OK.
Fax Redial 7
If you are sending a fax manually and the line
is busy, press Redial/Pause, and then press
Black Start or Color Start to try again. If you
want to make a second call to a number you
recently dialed, you can press Redial/Pause
and choose one of the last 30 numbers from
the Outgoing Call List.
Redial/Pause only works if you dialed from
the control panel. If you are sending a fax
automatically and the line is busy, the
machine will automatically redial once after
five minutes.
a Press Redial/Pause.
b Press a or b to choose the number you
want to redial.
Press OK.
c Press a or b to choose Send a fax.
Press OK.
d Press Black Start or Color Start.
Note
In Real Time Transmission the automatic
redial feature does not work when using
the scanner glass.
Outgoing Call 7
The last 30 numbers you faxed to will be
stored in the outgoing call history. You can
choose one of these numbers to send a fax,
add it to Speed-Dial, or delete it from the
history.
a Press Redial/Pause.
You can also choose Outgoing Call
by pressing (Fax).
b Press a or b to choose the number you
want to call.
Press OK.
c Do one of the following:
To send a fax, press a or b to
choose Send a fax.
Press OK.
If you want to store the number,
press a or b to choose
Add to Speed-Dial.
Press OK.
(See Storing Speed-Dial numbers
from Outgoing Calls on page 51.)
Press a or b to choose Delete.
Press OK.
Then, confirm the Delete by
pressing 1.
Chapter 7
50
Caller ID history 7
This feature requires the Caller ID subscriber
service offered by many local telephone
companies. (See Caller ID on page 41.)
The last 30 numbers of faxes you received
will be stored in the Caller ID history. You can
choose one of these numbers to send a fax,
add it to Speed-Dial, or delete it from the
history.
a Press (Fax).
b Press a or b to choose
Caller ID hist..
Press OK.
c Press a or b to choose the number you
want to call.
Press OK.
d Do one of the following:
To send a fax, press a or b to
choose Send a fax.
Press OK.
If you want to store the number,
press a or b to choose
Add to Speed-Dial.
Press OK.
(See Storing Speed-Dial numbers
from Outgoing Calls on page 51.)
Press a or b to choose Delete.
Press OK.
Then, confirm the Delete by
pressing 1.
Note
You can print the Caller ID list. (See
Printing Caller ID List on page 42.)
Pause 7
Press Redial/Pause to put a 3.5-second
pause between numbers. If you are dialing
overseas, you can press Redial/Pause as
many times as needed to increase the length
of the pause.
Storing numbers for
easy dialing
7
You can set up your machine to do the
following types of easy dialing: Speed-Dial
and Groups for broadcasting faxes. When
you dial a Quick-Dial number, the LCD shows
the name, if you stored it, or the number.
Note
If you lose electrical power, the Quick-Dial
numbers that are in the memory will not be
lost.
Storing Speed-Dial numbers 7
You can store up to 80 2-digit Speed-Dial
locations with a name, and each name can
have two numbers. When you dial you will
only have to press a few keys (For example:
Search/Speed Dial, the two-digit number,
and Black Start or Color Start).
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Set Quick-Dial.
Press OK.
d Press a or b to choose Speed-Dial.
Press OK.
e Press a or b to choose the 2-digit
Speed-Dial location you want to store
the number in.
Press OK.
f Do one of the following:
Enter the name (up to 15 characters)
using the dial pad.
Press OK.
(To help you enter letters, see
Entering Text on page 133.)
To store the number without a name,
press OK.
Quick-Dial Numbers and Dialing Options
51
7
g Enter the fax or telephone number (up to
20 digits).
Press OK.
h Do one of the following:
Enter the second fax or telephone
number (up to 20 digits).
Press OK.
If you do not want to store a second
number, press OK.
i Do one of the following:
To store another Speed-Dial
number, go to step e.
To finish the setting, press
Stop/Exit.
Storing Speed-Dial numbers
from Outgoing Calls 7
You can also store Speed-Dial numbers from
the Outgoing Call history.
a Press Redial/Pause.
You can also choose Outgoing Call
by pressing (Fax).
b Press a or b to choose the name or
number you want to store.
Press OK.
c Press a or b to choose
Add to Speed-Dial.
Press OK.
d Press a or b to choose the 2-digit
Speed-Dial location you want to store
the number in.
Press OK.
e Do one of the following:
Enter the name (up to 15 characters)
using the dial pad.
Press OK.
(To help you enter letters, see
Entering Text on page 133.)
To store the number without a name,
press OK.
f Press OK to confirm the fax or
telephone number.
g Do one of the following:
Enter the second fax or telephone
number (up to 20 digits).
Press OK.
If you do not want to store a second
number, press OK.
h Press Stop/Exit.
Storing Speed-Dial numbers
from the Caller ID history 7
If you have the Caller ID subscriber service
from your telephone company you can also
store Speed-Dial numbers from incoming
calls in the Caller ID History. (See Caller ID
on page 41.)
a Press (Fax).
b Press a or b to choose
Caller ID hist..
Press OK.
c Press a or b to choose the number you
want to store.
Press OK.
d Press a or b to choose
Add to Speed-Dial.
Press OK.
e Press a or b to choose the 2-digit
Speed-Dial location you want to store
the number in.
Press OK.
f Do one of the following:
Enter the name (up to 15 characters)
using the dial pad.
Press OK.
(To help you enter letters, see
Entering Text on page 133.)
To store the number without a name,
press OK.
Chapter 7
52
g Press OK to confirm the fax or
telephone number.
h Do one of the following:
Enter the second fax or telephone
number (up to 20 digits).
Press OK.
If you do not want to store a second
number, press OK.
i Press Stop/Exit.
Changing Speed-Dial names
or numbers 7
You can change or delete a Speed-Dial
number that has already been stored.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Set Quick-Dial.
Press OK.
d Press a or b to choose Speed-Dial.
Press OK.
e Press a or b to choose the 2-digit
Speed-Dial location you want to change.
Press OK.
f Do one of the following:
Press a or b to choose Change.
Press OK and go to step g.
Press a or b to choose Delete.
Press OK.
Then, confirm the Delete by
pressing 1 and Stop/Exit.
Note
How to change the stored name or number:
•
If you want to change a character, press
d
or
c
to position the cursor under the character
you want to change, and then type over it.
•
If you want to erase the whole name or whole
number, press
Clear
when the cursor is under
the first character. The characters above and
to the right of the cursor will be deleted.
g Do one of the following:
Enter the name (up to 15 characters)
using the dial pad.
Press OK.
(See Entering Text on page 133.)
If you do not want to change the
name, press OK.
h Do one of the following:
Enter the new fax or telephone
number.
Press OK.
If you do not want to change the
number, press OK.
i Do one of the following:
Enter the second new fax or
telephone number (up to 20 digits).
Press OK.
If you do not want to change the
number, press OK.
j Press Stop/Exit.
Setting up Groups for
Broadcasting 7
Groups, which can be stored on a Speed-Dial
location, allow you to send the same fax
message to many fax numbers by pressing
only Search/Speed Dial, the two-digit
location and Black Start. First, you'll need to
store each fax number in a Speed-Dial
location. Then you can include them as
numbers in the Group. Each Group uses up a
Speed-Dial location. You can have up to six
Groups, or you can assign up to 79 numbers
to one large Group.
(See Storing Speed-Dial numbers on page 50
and Broadcasting (Black & White only) on
page 28.)
a Press Menu.
Quick-Dial Numbers and Dialing Options
53
7
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Set Quick-Dial.
Press OK.
d Press a or b to choose
Setup Groups.
Press OK.
e Press a or b to choose Group 1,
Group 2, Group 3, Group 4,
Group 5 or Group 6 for the Group
name where you will store the fax
numbers.
Press OK.
f Press a or b to choose the 2-digit
location where you want to add to the
Group.
Press OK.
g Press a or b to choose Add Number.
Press OK.
h Press a or b to choose the number you
want to add.
Press OK.
(See Search by Alphabetical Order on
page 48 or Search by Numerical Order
on page 49.)
i After you have finished adding numbers
by repeating steps g and h, press a or
b to choose Complete.
Press OK.
j Press Stop/Exit.
Note
You can print a list of all the Speed-Dial
numbers. Group numbers will be marked
in the GROUP column. (See Reports on
page 64.)
Changing Group name 7
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Set Quick-Dial.
Press OK.
d Press a or b to choose
Setup Groups.
Press OK.
e Press a or b to choose the Group
name you want to change.
Press OK.
f Press a or b to choose
Change Group name.
Press OK.
Note
How to change the stored name or number:
•
If you want to change a character, press
d
or
c
to position the cursor under the character
you want to change, and then type over it.
•
If you want to erase the whole name or whole
number, press
Clear
when the cursor is under
the first character. The characters above and
to the right of the cursor will be deleted.
g Enter the new name (up to 15
characters) using the dial pad.
Press OK.
(See Entering Text on page 133. For
example, type NEW CLIENTS).
h Press a or b to choose Complete.
Press OK.
i Press Stop/Exit.
Deleting a Group 7
a Press Menu.
b Press a or b to choose Fax.
Press OK.
Chapter 7
54
c Press a or b to choose
Set Quick-Dial.
Press OK.
d Press a or b to choose
Setup Groups.
Press OK.
e Press a or b to choose the Group you
want to delete.
Press OK.
f Press a or b to choose Delete.
Press OK.
Then, confirm the Delete by pressing 1.
g Press a or b to choose Complete.
Press OK.
h Press Stop/Exit.
Deleting a number from a Group 7
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Set Quick-Dial.
Press OK.
d Press a or b to choose
Setup Groups.
Press OK.
e Press a or b to choose the Group you
want to change.
Press OK.
f Press a or b to choose the number you
want to delete.
Press OK.
Then, confirm the Delete by pressing 1.
g Press a or b to choose Complete.
Press OK.
h Press Stop/Exit.
Access codes and credit card
numbers 7
Sometimes you may want to choose from
several long distance carriers when you make
a call. Rates may vary depending on the time
and destination. To take advantage of low
rates, you can store the access codes or long-
distance carriers and credit card numbers as
Speed-Dial numbers. You can store these
long dialing sequences by dividing them and
setting them up as separate Speed-Dial
numbers in any combination. You can even
include manual dialing using the dial pad. (See
Storing Speed-Dial numbers on page 50
.)
For example, you have stored ‘555’ on
Speed-Dial: 03 and ‘7000’ on Speed-Dial: 02.
a Press Search/Speed Dial.
b Enter 03.
Note
If you stored 2 numbers in one Speed-Dial
location, you will be asked which number
you want to send to.
c Press a or b to choose Speed-Dial.
Press OK.
d Enter 02.
e Press Black Start or Color Start.
You will dial ‘555-7000’.
To temporarily change a number, you can
substitute part of the number with manual
dialing using the dial pad. For example, to
change the number to 555-7001 you could
press Search/Speed Dial, 03 and then press
7001 using the dial pad.
Note
If you must wait for another dial tone or
signal at any point in the dialing sequence,
create a pause in the number by pressing
Redial/Pause. Each key press adds a
3.5-second delay.
55
8
8
You can only use one advanced fax
operation at a time:
Fax Forwarding
Paging
Fax Storage
Fax Preview
PC Fax Receive
Off
You can change your selection at any time. If
received faxes are still in the machine’s
memory when you change the advanced fax
operations, an LCD question will appear.
(See Changing Advanced Fax Operation on
page 59.)
Fax Operations 8
Fax Forwarding 8
When you choose Fax Forward, your
machine stores the received fax in the
memory. The machine will then dial the fax
number you have programmed and forward
the fax message.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Advanced Fax Operation.
Press OK.
d Press a or b to choose
Fwd/Page/Store.
Press OK.
e Press a or b to choose Fax Forward.
Press OK.
f Enter the forwarding number (up to 20
digits).
Press OK.
g Press a or b to choose
Backup Print:On or
Backup Print:Off.
Press OK.
Note
• If you choose Backup Print:On, the
machine will also print the fax at your
machine so you will have a copy. This is
the safety feature in case there is a power
failure before the fax is forwarded or a
problem at the receiving machine. The
machine can store faxes approximately 24
hours if there is a power failure.
• When Fax Forwarding is turned on your
machine will only receive black & white
faxes into memory. Color faxes will not be
received, unless the sending machine
converts them to black & white before
sending.
h Press Stop/Exit.
Paging 8
When you choose Paging, your machine
dials the pager number you have
programmed, and then dials your PIN
(Personal identification Number). This
activates your pager so you will know that you
have a fax message in the memory.
If you have set Paging, a backup copy of the
received fax will automatically be printed at
the machine.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
Advanced Fax Operation (Black
& White only)
8
Chapter 8
56
c Press a or b to choose
Advanced Fax Operation.
Press OK.
d Press a or b to choose
Fwd/Page/Store.
Press OK.
e Press a or b to choose Paging.
Press OK.
f Enter your pager phone number
followed by # # (up to 20 digits).
Press OK.
Do not include the area code if it is the
same as that of your machine.
For example, press:
1 8 0 0 5 5 5 1 2 3 4 # #.
g Do one of the following:
If your pager needs a PIN, enter the
PIN, press #, press Redial/Pause,
and then enter your fax number
followed by # #.
Press OK.
For example, press:
1 2 3 4 5 # Redial/Pause 1 8 0 0 5 5
5 6 7 8 9 # #
If you do not need a PIN, press:
Redial/Pause, and then enter your
fax number followed by # #. Press
OK.
For example, press:
Redial/Pause 1 8 0 0 5 5 5 6 7 8 9 # #
h Press Stop/Exit.
Note
• You cannot change a paging number or
PIN remotely.
• If Paging is turned on your machine
cannot receive a color fax unless the
sending machine converts it to black &
white.
Fax Storage 8
If you choose Fax Storage, your machine
stores the received fax in the memory. You
will be able to retrieve fax messages from
another location using the remote retrieval
commands.
If you have set Fax Storage, a backup copy
will automatically be printed at the machine.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Advanced Fax Operation.
Press OK.
d Press a or b to choose
Fwd/Page/Store.
Press OK.
e Press a or b to choose Fax Storage.
Press OK.
f Press Stop/Exit.
Note
If Fax Storage is turned on your machine
cannot receive a color fax unless the
sending machine converts it to black &
white.
Advanced Fax Operation (Black & White only)
57
8
Fax Preview 8
If you choose Fax Preview you can view
received faxes on the LCD by pressing the
Fax Preview key. When the machine is in
Ready mode, a popup message will appear
on the LCD to alert you of new faxes. You can
continue all operations.
Setting Fax Preview 8
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Advanced Fax Operation.
Press OK.
d Press a or b to choose
Fwd/Page/Store.
Press OK.
e Press a or b to choose Fax Preview.
Press OK.
f Press Stop/Exit.
Note
When Fax Preview is turned on your
machine can only print the color faxes it
receives. It cannot store them in memory.
How to preview a fax 8
When you receive the fax, you will see the
pop-up message on the LCD. (For example:
New Fax(es):02)
a Press Fax Preview.
You can see the new fax list.
Note
You can also see your old fax list by
pressing l. Press # to go back to your
new fax list.
b Press a or b to choose the fax you
want to see.
Press OK.
Note
If your fax is large there may be a delay
before it is displayed on the LCD.
c Press Stop/Exit.
When a fax is open the control panel keys will
perform the operations shown below.
How to delete all faxes in the list 8
a Press Fax Preview.
b Press a or b to choose Delete All.
Press OK.
Then, confirm the Delete by pressing 1.
Key Description
Enlarge the fax.
Reduce the fax.
a or b Scroll vertically.
d or c Scroll horizontally.
Rotate the fax clockwise.
Delete the fax.
Then, confirm the Delete by
pressing 1.
Go back to the previous page.
Go to the next page.
Go to the next step.
(Print, Back and Exit are
available.)
Go back to the fax list.
Black Start
Print the fax.
Chapter 8
58
How to print all faxes in the list 8
a Press Fax Preview.
b Press a or b to choose Print All.
Press OK.
PC Fax Receive 8
If you turn on the PC-Fax Receive feature
your machine will store received faxes in
memory and send them to your PC
automatically. You can then use your PC to
view and store these faxes.
Even if you have turned off your PC (at night
or on the weekend, for example), your
machine will receive and store your faxes in
its memory. The number of received faxes
that are stored in the memory will appear at
the bottom left side of the LCD.
When you start your PC and the PC-FAX
Receiving software runs, your machine
transfers your faxes to your PC automatically.
To transfer the received faxes to your PC you
must have the PC-FAX Receiving software
running on your PC. (For details, see
Chapter 6 in the Software User’s Guide on
the CD-ROM.)
If you choose Backup Print:On the
machine will also print the fax.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Advanced Fax Operation.
Press OK.
d Press a or b to choose
Fwd/Page/Store.
Press OK.
e Press a or b to choose
PC Fax Receive.
Press OK.
f Press a or b to choose <USB> or the
PC you want to receive.
Press OK.
g Press a or b to choose
Backup Print:On or
Backup Print:Off.
Press OK.
h Press Stop/Exit.
Note
• PC Fax Receive is not supported in the
Mac OS
®
.
• Before you can set up PC Fax Receive
you must install the MFL-Pro Suite
software on you PC. Make sure your PC is
connected and turned on. (For details see
Chapter 6 in the Software User’s Guide on
the CD-ROM.)
• In the event of a power failure, the
machine will store your faxes in the
memory for approximately 24 hours.
However, if you choose
Backup Print:On the machine will print
the fax, so you will have a copy if there is
a power failure before it is sent to the PC.
• If you get an error message and the
machine cannot print the faxes in memory,
you can use this setting to transfer your
faxes to your PC. (For details, see Error
messages on page 99.)
• When PC Fax Receive is turned on only
black & white faxes can be received into
the memory and sent to the PC.Color
faxes will be received in real time and
printed in color.
Changing the destination PC 8
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Advanced Fax Operation.
Press OK.
Advanced Fax Operation (Black & White only)
59
8
d Press a or b to choose
Fwd/Page/Store.
Press OK.
e Press a or b to choose
PC Fax Receive.
Press OK.
f Press a or b to choose Change.
Press OK.
g Press a or b to choose <USB> or the
PC you want to receive.
Press OK.
h Press a or b to choose
Backup Print:On or
Backup Print:Off.
Press OK.
i Press Stop/Exit.
Turning off Advanced Fax
Operation 8
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Advanced Fax Operation.
Press OK.
d Press a or b to choose
Fwd/Page/Store.
Press OK.
e Press a or b to choose Off.
Press OK.
f Press Stop/Exit.
Note
The LCD will give you more options if
there are received faxes still in your
machine’s memory. (See Changing
Advanced Fax Operation on page 59.)
Changing Advanced Fax
Operation 8
If received faxes are left in your machine's
memory when you change the Advanced Fax
Operation, the LCD will ask you one of the
following questions:
Erase All Fax?
YesiPress 1
NoiPress 2
Print All Fax?
YesiPress 1
NoiPress 2
• If you press 1, faxes in the memory will
be erased or printed before the setting
changes. If a backup copy has already
been printed it will not be printed again.
• If you press 2, faxes in the memory will
not be erased or printed and the setting
will be unchanged.
If received faxes are left in the machine's
memory when you change to
PC Fax Receive from another option
(Fax Forward, Paging, Fax Storage or
Fax Preview), the LCD will ask you the
following message:
Send Fax to PC?
YesiPress 1
NoiPress 2
• If you press 1, faxes in the memory will
be sent to your PC before the setting
changes.
• If you press 2, faxes in the memory will
not be erased or transferred to your PC
and the setting will be unchanged.
Chapter 8
60
Remote Retrieval 8
You can call your machine from any touch
tone telephone or fax machine, then use the
remote access code and remote commands
to retrieve fax messages.
Setting a Remote Access
Code 8
The remote access code lets you access the
remote retrieval features when you are away
from your machine. Before you can use the
remote access and retrieval features, you
have to set up your own code. The factory
default code is inactive code (---l).
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Advanced Fax Operation.
Press OK.
d Press a or b to choose
Remote Access.
Press OK.
e Enter a three-digit code using numbers
0-9, l, or #.
Press OK. (The preset ‘l’ cannot be
changed.)
Note
Do not use the same code as your fax
receive code (l 5 1) or telephone answer
code (# 5 1). (See Operation from
extension telephones on page 38.)
f Press Stop/Exit.
Note
You can change your code at any time by
entering a new one. If you want to make
your code inactive, press Clear in step 5
to restore the inactive setting (---l) and
press OK.
Using your Remote Access
Code 8
a Dial your fax number from a touch tone
telephone or another fax machine.
b When your machine answers, enter
your remote access code (3 digits
followed by l) at once.
c The machine signals if it has received
messages:
1 long beep— Fax messages
No beeps — No messages
d When the machine gives two short
beeps, enter a command.
The machine will hang up if you wait
longer than 30 seconds to enter a
command.
The machine will beep three times if you
enter an invalid command.
e Press 9 0 to reset the machine when you
have finished.
f Hang up.
Note
If your machine is set to Manual mode
and you want to use the remote retrieval
features, access your machine by waiting
about 2 minutes after it starts ringing, and
then entering the remote access code
within 30 seconds.
Advanced Fax Operation (Black & White only)
61
8
Remote Fax commands 8
Follow the commands below to access features when you are away from the machine. When you
call the machine and enter your remote access code (3 digits followed by l), the system will give
two short beeps and you must enter a remote command.
Remote commands Operation details
95 Change the Fax Forwarding,
Paging or Fax Storage settings
1 OFF You can choose Off after you have retrieved or erased all
your messages.
2 Fax Forwarding One long beep means the change is accepted. If you hear
three short beeps, you cannot change because something
has not been set up (for example, a Fax Forwarding or
Paging number has not been registered). You can register
your Fax Forwarding number by entering 4. (See Changing
your Fax Forwarding number on page 62.) Once you have
registered the number, Fax Forwarding will work.
3 Paging
4 Fax Forwarding number
6 Fax Storage
96 Retrieve a fax
2 Retrieve all faxes Enter the number of a remote fax machine to receive stored
fax message(s). (See Retrieving fax messages on page 62.)
3 Erase faxes from the memory If you hear one long beep, fax messages have been erased
from the memory.
97 Check the receiving status
1 Fax You can check whether your machine has received any
faxes. If yes, you will hear one long beep. If no, you will hear
three short beeps.
98 Change the Receive Mode
1 External TAD If you hear one long beep, your change has been accepted.
2 Fax/Tel
3 Fax Only
90 Exit Pressing 9 0 allows you to exit remote retrieval. Wait for the
long beep, then replace the handset.
Chapter 8
62
Retrieving fax messages 8
You can call your machine from any touch
tone phone and have your fax messages sent
to a machine.
a Dial your fax number.
b When your machine answers, enter
your remote access code (3 digits
followed by l) at once. If you hear one
long beep, you have messages.
c When you hear two short beeps, press 9
6 2.
d Wait for the long beep, enter the number
of the remote fax machine you want your
fax messages sent to using the dial pad,
then enter # # (up to 20 digits).
Note
You cannot use l and # as dial numbers.
However, press # if you want to create a
pause.
e Press 9 0 to reset the machine when
you’ve finished.
f Hang up after you hear your machine
beep. Your machine will call the other
fax machine, which will then print your
fax messages.
Changing your Fax
Forwarding number 8
You can change the default setting of your fax
forwarding number from another touch tone
telephone or fax machine.
a Dial your fax number.
b When your machine answers, enter
your remote access code (3 digits
followed by l) at once. If you hear one
long beep, you have messages.
c When you hear two short beeps, press 9
5 4.
d Wait for the long beep, enter the new
number of the remote fax machine you
want your fax messages forwarded to
using the dial pad, then enter # # (up to
20 digits).
Note
You cannot use l and # as dial numbers.
However, press # if you want to create a
pause.
e Press 9 0 to reset the machine when you
have finished.
f Hang up after you hear your machine
beep.
63
9
9
Fax reports 9
Use the Menu key to set up the Transmission
Verification Report and Journal Period.
Transmission Verification
Report 9
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the time and date of transmission
and whether the transmission was successful
(OK). If you choose On or On+Image, the
report will print for every fax you send.
If you send a lot of faxes to the same place,
you may need more than the job numbers to
know which faxes you must send again.
Choosing On+Image or Off+Image will print
a section of the fax's first page on the report
to help you remember.
When the Transmission Verification Report is
turned Off or Off+Image, the Report will
only print if there is a transmission error, with
NG in the RESULT column.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Report Setting.
Press OK.
d Press a or b to choose
Transmission.
Press OK.
e Press a or b to choose On, On+Image,
Off or Off+Image.
Press OK.
f Press Stop/Exit.
Fax Journal (activity report) 9
You can set the machine to print a journal at
specific intervals (every 50 faxes, 6, 12 or 24
hours, 2 or 7 days). If you set the interval to
Off, you can still print the report by following
the steps in Reports on page 64. The factory
setting is Every 50 Faxes.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Report Setting.
Press OK.
d Press a or b to choose
Journal Period.
Press OK.
e Press a or b to choose an interval.
Press OK.
(If you choose 7 days, the LCD will ask
you to choose the first day for the 7-day
countdown.)
6, 12, 24 hours, 2 or 7 days
The machine will print the report at
the chosen time and then erase all
jobs from its memory. If the
machine's memory becomes full with
200 jobs before the time you chose
has passed, the machine will print
the Journal early and then erase all
jobs from the memory. If you want an
extra report before it is due to print,
you can print it without erasing the
jobs from the memory.
Every 50 Faxes
The machine will print the Journal
when the machine has stored 50
jobs.
Printing Reports 9
Chapter 9
64
f Enter the time to start printing in 24-hour
format.
Press OK.
(For example: enter 19:45 for 7:45 PM.)
g Press Stop/Exit.
Reports 9
The following reports are available:
Transmission
Prints a Transmission Verification Report
for your last transmission.
Help List
A help list about how to quickly program
your machine.
Quick-Dial
Lists names and numbers stored in the
Speed-Dial memory, in numerical order.
Fax Journal
Lists information about the last incoming
and outgoing faxes. (TX means Transmit.)
(RX means Receive.)
User Settings
Lists your settings.
Network Config
Lists your Network settings.
How to print a report 9
a Press Menu.
b Press a or b to choose
Print Reports.
Press OK.
c Press a or b to choose the report you
want.
Press OK.
d Press Black Start.
65
10
10
Polling lets you set up your machine so other
people can receive faxes from you, but they
pay for the call. It also lets you call somebody
else’s fax machine and receive a fax from it,
so you pay for the call. The polling feature
needs to be set up on both machines for this
to work. Not all fax machines support polling.
Polling receive 10
Polling receive you call another fax machine
to receive a fax.
a Press (Fax).
b Press a or b to choose Polling RX.
Press OK.
c Press a or b to choose On (or Off).
Press OK.
d Enter the fax number you are polling.
e Press Black Start or Color Start.
The LCD shows Dialing.
Sequential polling 10
Sequential polling lets you request
documents from several fax machines in one
operation. Afterwards, a Sequential Polling
Report will be printed.
a Press (Fax).
b Press a or b to choose Polling RX.
Press OK.
c Press a or b to choose On (or Off).
Press OK.
d
Press
a
or
b
to choose
Broadcasting
.
Press OK.
e
Press
a
or
b
to choose
Add Number
.
Press OK.
f
Enter a number using Speed-Dial, a
Group, or the dial pad.
Press OK.
g Repeat steps e and f for all the fax
numbers you want to poll, and then
press
a
or
b
to choose Complete.
Press OK.
h Press Black Start or Color Start.
The machine polls each number or
Group number in turn for a document.
Press Stop/Exit while the machine is dialing
to cancel the polling process.
To cancel all sequential polling receive jobs,
see Checking job status or canceling a
scheduled job on page 32.
Polling 10
Chapter 10
66
Polled transmit
(Black & White only)
10
Polled transmit lets you set up your machine
to wait with a document so another fax
machine can call and retrieve it.
The document will be stored and can be
retrieved by any other fax machine until you
delete it from the memory. (See Checking job
status or canceling a scheduled job on
page 32.)
Set up for polled transmit 10
a Press (Fax).
b Load your document.
c Press a or b to choose Polled TX.
Press OK.
d Press a or b to choose On (or Off).
Press OK.
e Press a or b to choose any settings
you want to change.
Press OK.
After each setting is accepted, you can
continue to change more settings.
f Press Black Start.
68
11
How to copy 11
Entering Copy mode 11
When you want to make a copy, press
(Copy) to illuminate it in green.
The LCD shows:
1 No of Copies
You can enter the number of copies you want
by using the dial pad.
Press a or b to scroll through the Copy key
options.
Quality (See page 69.)
Enlarge/Reduce (See page 69.)
Paper Type (See page 70.)
Paper Size (See page 70.)
Brightness (See page 70.)
Contrast (See page 71.)
Color Adjust (See page 71.)
Stack/Sort (See page 71.)
Page Layout (See page 72.)
Set New Default (See page 73.)
Factory Reset (See page 73.)
When the option you want is highlighted,
press OK.
Note
The default setting is Fax mode. You can
change the amount of time that the
machine stays in Copy mode after the last
copy operation. (See Setting the Mode
Timer on page 21.)
Making a single copy 11
a Press (Copy).
b Load your document.
(See Loading documents on page 11.)
c Press Black Start or Color Start.
Making multiple copies 11
You can make up to 99 copies.
a Press (Copy).
b Load your document.
c Enter the number of copies you want.
d Press Black Start or Color Start.
Note
To sort the copies, press a or b to
choose Stack/Sort. (See Sorting
copies using the ADF on page 71.)
Stop copying 11
To stop copying, press Stop/Exit.
Making copies 11
COPY
Copy Start Press
Quality
Enlarge/Reduce
Paper Type
Paper Size
Brightness
Normal
100%
Plain
A4
0
01
1
Making copies
69
11
Changing copy
settings
11
You can change the copy settings temporarily
for the next copy.
These settings are temporary, and the
machine returns to its default settings
60 seconds after copying, unless you have
set the Mode Timer to 30 seconds or less.
(See Setting the Mode Timer on page 21.)
If you have finished choosing settings, press
Black Start or Color Start.
If you want to choose more settings, press a
or b.
Note
You can save some of the settings that
you use most often by setting them as
default. These settings will stay until you
change them again. (See Setting your
changes as new default on page 73.)
Print quality 11
You can choose the copy quality. The factory
setting is Normal.
Fast
Fast copy speed and lowest amount of ink
used. Use this setting to save time
(documents to be proof read, large
documents or many copies).
Normal
Recommended setting for ordinary
printouts. Good copy quality with
adequate copy speed.
Best
Use this setting to copy precise images
such as photographs. The highest
resolution and slowest speed.
a Press (Copy).
b Load your document.
c Enter the number of copies you want.
d Press a or b to choose Quality.
Press OK.
e Press a or b to choose Fast, Normal
or Best.
Press OK.
f If you do not want to change additional
settings, press Black Start or
Color Start.
Enlarging or reducing the
copied image 11
You can choose an enlargement or reduction
ratio.
a Press (Copy).
b Load your document.
c Enter the number of copies you want.
d Press a or b to choose
Enlarge/Reduce.
Press OK.
e Do one of the following:
Press a or b to choose the
enlargement or reduction ratio you
want. Press OK.
Press a or b to choose
Custom(25-400%)and then enter
an enlargement or reduction ratio
from 25% to 400%. Press OK.
(For example, press 53 to enter
53%.)
50%
69% A4iA5
78% LGLiLTR
83% LGLiA4
93% A4iLTR
97% LTRiA4
100%*
104% EXEiLTR
Chapter 11
70
f If you do not want to change additional
settings, press Black Start or
Color Start.
Note
Page Layout Options are not available
with Enlarge/Reduce.
Setting Paper Type 11
If you are copying on special paper, set the
machine for the type of paper you are using to
get the best print quality.
a Press (Copy).
b Load your document.
c Enter the number of copies you want.
d Press a or b to choose Paper Type.
Press OK.
e Press a or b to choose Plain,
Inkjet, Glossy or Transparency.
Press OK.
f If you do not want to change additional
settings, press Black Start or
Color Start.
Setting Paper Size 11
If copying on paper other than Letter size, you
will need to change the paper size setting.
You can copy only on Letter, Legal, A4, A5 or
Photo Card [4 in. (W) × 6 in. (H) or 10 cm (W)
× 15 cm (H)]paper.
a Press (Copy).
b Load your document.
c Enter the number of copies you want.
d Press a or b to choose Paper Size.
Press OK.
e Press a or b to choose Letter,
Legal, A4, A5 or 4"x 6").
Press OK.
f If you do not want to change additional
settings, press Black Start or
Color Start.
Adjusting Brightness 11
You can adjust the copy brightness to make
copies darker or lighter.
a Press (Copy).
b Load your document.
c Enter the number of copies you want.
d Press a or b to choose Brightness.
Press OK.
e Press d to make a darker copy or press
c to make a lighter copy.
Press OK.
f If you do not want to change additional
settings, press Black Start or
Color Start.
142% A5iA4
186% 4"x6"iLTR
198% 4"x6"iA4
200%
Custom(25-400%)
Making copies
71
11
Adjusting Contrast 11
You can adjust the copy contrast to help an
image look sharper and more vivid.
a Press (Copy).
b Load your document.
c Enter the number of copies you want.
d Press a or b to choose Contrast.
Press OK.
e Press c to increase the contrast or
press d to decrease the contrast.
Press OK.
f If you do not want to change additional
settings, press Black Start or
Color Start.
Adjusting Color Saturation 11
a Press (Copy).
b Load your document.
c Enter the number of copies you want.
d Press a or b to choose
Color Adjust.
Press OK.
e Press a or b to choose Red, Green or
Blue.
Press OK.
f Press c to increase the color saturation,
or press d to decrease the color
saturation.
Press OK.
g Do one of the following:
If you want to change another color
saturation, go to step e.
If you want to change additional
settings, press a or b to choose
Exit.
Press OK.
If you do not want to change
additional settings, press
Black Start or Color Start.
Sorting copies using the ADF11
You can sort multiple copies. Pages will be
stacked in reverse order.
a Press (Copy).
b Load your document.
c Enter the number of copies you want.
d Press a or b to choose Stack/Sort.
Press OK.
e Press a or b to choose Sort.
Press OK.
f If you do not want to change additional
settings, press Black Start or
Color Start.
Chapter 11
72
Making N in 1 copies or a
poster (page layout) 11
You can reduce the number of pages for
copies by using the N in 1 copy feature. This
allows you to copy two or four pages onto one
page, which lets you save paper.
You can also make a poster. When you use
the poster feature your machine divides your
document into sections, then enlarges the
sections so you can assemble them into a
poster. If you want to print a poster, use the
scanner glass.
Note
• Make sure paper size is set to Letter or
A4.
•(P) means Portrait and (L) means
Landscape.
• You can only make one poster copy at a
time.
a Press (Copy).
b Load your document.
c Enter the number of copies you want.
d Press a or b to choose Page Layout.
Press OK.
e Press a or b to choose Off,
2in1(P), 2 in 1 (L),
4in1(P), 4 in 1 (L)or
Poster(3x3).
Press OK.
f If you do not want to change additional
settings, press Black Start or
Color Start to scan the page.
If you are making a poster or placed the
document in the ADF, the machine
scans the pages and starts printing.
If you are using the scanner glass, go
to step g.
g After the machine scans the page, press
1 to scan the next page.
h
Place the next page on the scanner glass.
Press OK.
Repeat steps g and h for each page of
the layout.
i After all the pages have been scanned,
press 2 to finish.
Note
•If Glossy has been chosen in the Paper
Type setting for N in 1 copies, the machine
will print the images as if Plain paper had
been chosen.
• If you are producing multiple color copies,
N in 1 copy is not available.
Place your document face down in the
direction shown below.
2 in 1 (P)
2 in 1 (L)
4 in 1 (P)
4 in 1 (L)
Poster (3 x 3) 11
You can make a poster size copy of a
photograph.
Making copies
73
11
Setting your changes as new
default 11
You can save the copy settings for Quality,
Paper Type, Brightness, Contrast and
Color Adjust that you use most often by
setting them the default settings. These
settings will stay until you change them again.
a Press (Copy).
b Press a or b to choose your new
setting.
Press OK.
Repeat this step for each setting you
want to change.
c After changing the last setting, press a
or b to choose Set New Default.
Press OK.
d Press 1 to choose Yes.
e Press Stop/Exit.
Restoring all the settings to
factory settings 11
You can restore all the settings you have
changed to the factory settings. These
settings will stay until you change them again.
a Press (Copy).
b Press a or b to choose
Factory Reset.
Press OK.
c Press 1 to choose Yes.
d Press Stop/Exit.
‘Out of Memory’
message
11
If the Out of Memory message appears
while scanning documents, press Stop/Exit
to cancel or Black Start or Color Start to
copy the scanned pages.
You will need to clear some jobs from the
memory before you can continue.
To free up extra memory, do the following:
Turn off Advanced Fax Operation. (See
Turning off Advanced Fax Operation on
page 59.)
Print the faxes that are in the memory.
(See Printing a fax from the memory on
page 37.)
When you get an Out of Memory
message, you may be able to make copies if
you first print incoming faxes in the memory to
restore the memory to 100%.
Chapter 11
74
Legal limitations 11
Color reproductions of certain documents are
illegal and may result in either criminal or civil
liability. This memorandum is intended to be
a guide rather than a complete listing of every
possible prohibition. In case of doubt, we
suggest that you check with counsel as to any
particular questionable documents.
The following documents issued by the
United States/Canadian Government or any
of its Agencies may not be copied:
Money
Bonds or other certificates of
indebtedness
Certificates of Deposit
Internal Revenue Stamps (canceled or
uncanceled)
Selective Service or draft papers
Passports
United States/Canadian Postage Stamps
(canceled or uncanceled)
Food Stamps
Immigration Papers
Checks or drafts drawn by Governmental
agencies
Identifying badges or insignias
Copyrighted works cannot be copied.
Sections of a copyrighted work can be copied
for ‘fair use’. Multiple copies would indicate
improper use.
Works of art should be considered the
equivalent of copyrighted works.
Licenses and Certificates of Title to motor
vehicles may not be copied under certain
state/provincial laws.
76
12
Introduction 12
Even if your machine is not connected to your
computer, you can print photos directly from
digital camera media. Your Brother machine
includes media drives (slots) for use with
popular digital camera media:
CompactFlash
®
, SmartMedia
®
, Memory
Stick
®
Memory Stick Pro™, SecureDigital™,
MultiMediaCard™ and xD-Picture Card™.
miniSD™ can be used with a miniSD™
adapter.
Memory Stick Duo™ can be used with a
Memory Stick Duo™ adapter.
Memory Stick Pro Duo™ can be used with
a Memory Stick Pro Duo™ adapter.
Adapters are not included with the
machine. Contact a third party supplier for
adapters.
The PhotoCapture Center™ feature lets you
print digital photos from your digital camera at
high resolution to get photo quality printing.
PhotoCapture Center™
needs 12
To avoid errors, remember the following
points:
The DPOF file on the media card must be
in a valid format. (See DPOF printing on
page 80.)
The image file extension must be .JPG
(Other image file extensions like .JPEG,
.TIF, .GIF and so on will not be
recognized).
Walk-up PhotoCapture Center™ printing
must be performed separately from
PhotoCapture Center™ operations using
the PC. (Simultaneous operation is not
available.)
IBM Microdrive™ is not compatible with
the machine.
The machine can read up to 999 files on a
media card.
Use only Smart media cards with a 3.3v
voltage rating.
CompactFlash
®
Type II is not supported.
xD-Picture Card™ Type M (Large
Capacity) is supported.
Please be aware of the following:
When printing the INDEX or IMAGE, the
PhotoCapture Center™ will print all the
valid images, even if one or more images
have been corrupted. A portion of the
corrupted image may be printed.
Walk-Up PhotoCapture Center™ 12
CompactFlash
®
SmartMedia
®
Memory Stick
®
Memory Stick Pro™
SecureDigital™
MultiMediaCard™
xD-Picture Card™
Walk-Up PhotoCapture Center™
77
12
Your machine is designed to read media
cards that have been formatted by a digital
camera.
When a digital camera formats a media
card it creates a special folder into which it
copies image data. If you need to modify
the image data stored on a media card
with your PC, we recommend that you do
not modify the folder structure created by
the digital camera. When saving new or
modified image files to the media card we
also recommend you use the same folder
your digital camera uses. If the data is not
saved to the same folder, the machine
may not be able to read the file or print the
image.
Getting started 12
Firmly put the card into the proper slot.
1 SecureDigital™, MultiMediaCard™
2 Memory Stick
®
, Memory Stick Pro™
3SmartMedia
®
4 xD-Picture Card™
5 CompactFlash
®
PhotoCapture key lights:
PhotoCapture light is on, the media card
is properly inserted.
PhotoCapture light is off, the media card
is not properly inserted.
PhotoCapture light is blinking, the media
card is being read or written to.
1
2
34 5
Chapter 12
78
CAUTION
DO NOT unplug the power cord or remove
the media card from the media drive (slot)
while the machine is reading or writing to
the card (the PhotoCapture key is
blinking). You will lose your data or
damage the card.
The machine can only read one media card at
a time so do not put more than one card in the
slot.
Entering PhotoCapture mode 12
After you insert the media card, press the
(PhotoCapture) key to illuminate it in
green and display the PhotoCapture options
on the LCD.
The LCD shows:
Press a or b to scroll through the
PhotoCapture key options.
View Photo(s) (See page 78.)
Print Index (See page page 79.)
Print All Photos (See page 79.)
Print Photos (See page 79.)
Note
If your digital camera supports DPOF
printing, see DPOF printing on page 80.
When the option you want is highlighted,
press OK.
Print Images 12
View Photo(s) 12
You can preview your photos on the LCD
before you print them. If your photos are large
files there may be a delay before each photo
is displayed on the LCD.
a Make sure you have put the media card
in the proper slot.
Press (PhotoCapture).
b Press a or b to choose
View Photo(s).
Press OK.
c Press d or c to choose your photo.
Note
Instead of scrolling through your photos,
you can use the dial pad to enter the 3-
digit number of the image from the index
page. (See Print Index (Thumbnails) on
page 79.)
d Press a to bto increase or decrease
the number of copies.
e Repeat step c and step d until you
have chosen all the photos.
Note
Press Clear to go back to the previous
level.
f After you have chosen all the photos, do
one of the following:
Press OK and change the print
setting. (See page 81.)
If you do not want to change any
settings, press Color Start to print.
Print Index
Print All Photos
Print Photos
View Photo(s)
PHOTO
OKSelect & Press
Walk-Up PhotoCapture Center™
79
12
Print Index (Thumbnails) 12
The PhotoCapture Center™ assigns
numbers for images (such as No.1, No.2,
No.3, and so on).
The PhotoCapture Center™ does not
recognize any other numbers or file names
that your digital camera or PC has used to
identify the pictures. You can print a
thumbnail page (Index page with 6 or 5
images per line). This will show all the
pictures on the media card.
a Make sure you have put the media card
in the proper slot.
Press (PhotoCapture).
b Press a or b to choose Print Index.
Press OK.
c Press a or b to choose
6 Images/Line Fast or
5 Images/Line Photo.
Press OK.
Print time for 5 Images/Line will be
slower than 6 Images/Line, but the
quality is better.
d Press Color Start to print.
Print All Photos 12
You can print all the photos on your media
card.
a Make sure you have put the media card
in the proper slot.
Press (PhotoCapture).
b Press a or b to choose
Print All Photos.
Press OK.
c Enter the number of copies you want
using the dial pad.
d Do one of the following:
Change the print setting. (See
page 81.)
If you do not want to change any
settings, press Color Start to print.
Print Photos 12
Before you can print an individual image, you
have to know the image number.
a Make sure you have put the media card
in the proper slot.
Press (PhotoCapture).
b Print the Index. (See Print Index
(Thumbnails) on page 79.)
c Press a or b to choose
Print Photos.
Press OK.
d Enter the image number that you want to
print from the Index page (Thumbnails).
Press OK.
5 Images/Line
Photo
6 Images/Line
Fast
Chapter 12
80
e Repeat step d until you have entered
all the image numbers that you want to
print.
Note
You can enter all the numbers at one time
by using the l key for a comma or the #
key for a hyphen. (For example, Enter 1,
l, 3, l, 6 to print images No.1, No.3 and
No.6. Enter 1, #, 5 to print images No.1 to
No.5).
f After you have chosen all the image
numbers, press OK again.
g Enter the number of copies you want
using the dial pad.
h Do one of the following:
Change the print setting. (See
page 81.)
If you do not want to change any
settings, press Color Start to print.
DPOF printing 12
DPOF stands for Digital Print Order Format.
Major digital camera manufacturers (Canon
Inc., Eastman Kodak Company, Fuji Photo
Film Co. Ltd., Matsushita Electric Industrial
Co. Ltd. and Sony Corporation.) created this
standard to make it easier to print images
from a digital camera.
If your digital camera supports DPOF
printing, you will be able to choose on the
digital camera display the images and
number of copies you want to print.
When the memory card (CompactFlash
®
,
SmartMedia
®
, Memory Stick
®
, Memory Stick
Pro™, SecureDigital™ MultiMediaCard™
and xD-Picture Card™) with DPOF
information is put into your machine, you can
print the chosen image easily.
a Make sure you have put the media card
into the proper slot.
Press (PhotoCapture). The
machine will ask you if you want to use
DPOF setting.
b Press 1 to choose Yes.
c Do one of the following:
Change the print settings. (See
page 81.)
If you do not want to change any
settings, press Color Start to print.
Walk-Up PhotoCapture Center™
81
12
Changing print settings 12
You can change the print settings temporarily for the next printing.
These settings are temporary, and the machine returns to its default settings 180 seconds after
printing, unless you have set the Mode Timer to 2 minutes or less. (See Setting the Mode Timer
on page 21.)
Note
You can save the print settings you use most often by setting them as default. (See Setting
your changes as new default on page 84.)
1 No of prints
(For View Photo(s))
You can see the total number of photos that will be printed.
(For Print All Photos, Print Photos)
You can see the number of copies of each photo that will be printed.
Menu Selections Options Page
Print Quality Normal/Photo* 82
Paper & Size Letter Glossy*/ 4"x 6" Glossy/ 5"x 7" Glossy/ A4 Glossy/
Letter Plain/ A4 Plain/ Letter Inkjet/ A4 Inkjet/
4"x 6" Inkjet
82
Brightness 82
Contrast 82
True2Life On/Off*
White Balance / Sharpness /
Color Density
82
Cropping On*/Off 83
Borderless On*/Off 83
Set New Default Yes/No 84
Factory Reset Yes/No 84
PHOTO
Print Quality
Paper & Size
Brightness
Contrast
True2Life
Photo
Letter Glossy
0
0
Off
Print Start Press
0001
1
Chapter 12
82
Print Quality 12
a Press a or b to choose
Print Quality.
Press OK.
b Press a or b to choose Normal or
Photo.
Press OK.
c If you do not want to change additional
settings, press Color Start to print.
Setting Paper Type and Size 12
a Press a or b to choose Paper&Size.
Press OK.
b Press a or b to choose the type of
paper you are using, Letter Glossy,
4"x 6" Glossy, 5"x 7" Glossy,
A4 Glossy, Letter Plain,
A4 Plain, Letter Inkjet,
A4 Inkjet or 4"x 6" Inkjet.
Press OK.
c If you chose Letter or A4, press a or b
to choose the print size.
Press OK.
d If you do not want to change additional
settings, press Color Start to print.
Adjusting Brightness 12
a Press a or b to choose Brightness.
Press OK.
b Press d to make a darker copy or press
c to make a lighter copy.
Press OK.
c If you do not want to change additional
settings, press Color Start to print.
Adjusting Contrast 12
You can choose the contrast setting. More
contrast will make an image look sharper and
more vivid.
a Press a or b to choose Contrast.
Press OK.
b Press c to increase the contrast or
press d to decrease the contrast.
Press OK.
c If you do not want to change additional
settings, press Color Start to print.
Color Enhancement
(True2Life
®
) 12
You can turn on the color enhancement
(True2Life
®
) feature to print more vivid
images. Printing time will be slower.
a Press a or b to choose True2Life.
Press OK.
b Do one of the following:
If you want to customize the White
Balance, Sharpness or Color
Density, press d or c to choose On
and then go to step c.
Example: Printed Position for Letter paper
1
4"x 3"
2
5"x 3.5"
3
6"x 4"
4
7"x 5"
5
8"x 6"
6
Max. Size
Walk-Up PhotoCapture Center™
83
12
If you do not want to customize,
press d or c to choose Off.
Press OK and then go to step f.
c Press a or b to choose
White Balance, Sharpness or
Color Density.
Press OK.
d Press d or c to adjust the degree of the
setting.
Press OK.
e Do one of the following:
If you want to customize other color
enhancement, press a or b to
choose other option.
If you want to change other settings,
press a or b to choose Exit, and
then press OK.
f If you do not want to change additional
settings, Color Start to print.
Note
• White Balance
This setting adjusts the hue of the white
areas of an image. Lighting, camera
settings and other influences will effect the
appearance of white. The white areas of a
picture may be slightly pink, yellow or
some other color. By using this setting,
you can correct that effect and bring the
white areas back to pure white.
• Sharpness
This setting enhances the detail of an
image, similar to adjusting the fine focus
on a camera. If the image is not in true
focus and you cannot see the fine details
of the picture, then adjust the sharpness.
• Color Density
This setting adjusts the total amount of
color in the image. You can increase or
decrease the amount of color in an image
to improve a washed out or weak picture.
Cropping 12
If your photo is too long or wide to fit the
available space on your chosen layout, part
of the image will automatically be cropped.
The factory setting is On. If you want to print
the whole image, turn this setting to Off.
a Press a or b to choose Cropping.
Press OK.
b Press a or b to choose Off (or On).
Press OK.
c If you do not want to change additional
settings, press Color Start to print.
Cropping: On
12
Cropping: Off 12
Borderless 12
This feature expands the printable area to the
edges of the paper. Printing time will be
slightly slower.
a Press a or b to choose Borderless.
Press OK.
b Press a or b to choose Off (or On).
Press OK.
c If you do not want to change additional
settings, press Color Start to print.
Chapter 12
84
Setting your changes as new
default 12
You can save the print settings you use most
often by setting them the default settings.
These settings will stay until you change
them again.
a Press a or b to choose your new
setting.
Press OK.
Repeat this step for each setting you
want to change.
b After changing the last setting, press a
or b to choose Set New Default.
Press OK.
c Press 1 to choose Yes.
d Press Stop/Exit.
Restoring all the settings to
factory settings 12
You can restore all the settings you have
changed to the factory settings. These
settings will stay until you change them again.
a Press (PhotoCapture).
b Press a or b to choose
Factory Reset.
Press OK.
c Press 1 to choose Yes.
d Press Stop/Exit.
Scan to Card 12
Entering Scan mode 12
When you want to scan to card, press
(Scan) to illuminate it in green.
The LCD shows:
If you are not connected to your computer
only the Scan to Card selection will
appear on the LCD.
Press a or b to scroll through the Scan key
options.
Scan to E-mail (See Software User’s
Guide.)
Scan to Image (See Software User’s
Guide.)
Scan to OCR (See Software User’s
Guide.)
Scan to File (See Software User’s
Guide.)
Scan to Card (See page 85.)
When the option you want is highlighted,
press OK.
SCAN
Scan to E-mail
Scan to Image
Scan to OCR
Scan to File
Scan to Card
OKSelect & Press
Walk-Up PhotoCapture Center™
85
12
How to scan to card 12
You can scan black & white and color
documents into a media card. Black & white
documents will be stored in PDF (*.PDF) or
TIFF file formats (*.TIF). Color documents
may be stored in PDF (*.PDF) or JPEG
(*.JPG) file formats. For color documents the
factory setting is 150 dpi Color and the
default file format is PDF. For Black & White
documents the factory setting is
200x100 dpi B/W and the default file
format is TIFF. File names default to the
current date that you set using the control
panel keys. (For details, see Quick Setup
Guide.) For example, the fifth image scanned
on July 1, 2006 would be named
07010605.PDF. You can change the color,
quality and file name.
a Insert a SmartMedia
®
, CompactFlash
®
,
Memory Stick
®
, Memory Stick Pro™,
SecureDigital™, MultiMediaCard™ or
xD-Picture Card™ into your machine.
WARNING
Do not take out the media card while
PhotoCapture is blinking to avoid
damaging the card or data stored on the
card.
b Load your document.
c Press (Scan).
d Press a or b to choose
Scan to Card.
Press OK.
e Do one of the following.
To change the quality, go to step f.
Press Black Start or Color Start to
start scanning without changing
additional settings.
f Press a or b to choose
150 dpi Color, 300 dpi Color,
600 dpi Color, 200x100 dpi B/W
or 200 dpi B/W.
Press OK.
g Do one of the following.
To change the file type, go to step h.
Press Black Start or Color Start to
start scanning without changing
additional settings.
h Press a or b to choose JPEG, PDF or
TIFF.
Press OK.
Note
• If you chose color in the resolution setting,
you cannot choose TIFF.
• If you chose black & white in the resolution
setting, you cannot choose JPEG.
i Do one of the following.
To change the file name, go to
step j.
Press Black Start or Color Start to
start scanning without changing
additional settings.
j The file name is set automatically
however, you can set a name of your
choice using the dial pad. You can only
change the first 6 digits.
Press OK.
Note
Press Clear to delete the current name.
k Press Black Start or Color Start.
Quality Selectable File
Format
150 dpi Color JPEG / PDF
300 dpi Color JPEG / PDF
600 dpi Color JPEG / PDF
200x100 dpi B/W TIFF / PDF
200 dpi B/W TIFF / PDF
Chapter 12
86
Understanding the
Error Messages
12
Once you are familiar with the types of errors
that can occur while you are using the
PhotoCapture Center™, you can easily
identify and troubleshoot any problems.
When an error message appears on the LCD,
the machine will beep to get your attention.
Media Error
This message will appear if you put in a
media card that is either bad or not
formatted, or when there is a problem with
the media drive. To clear this error, take
out the media card.
No File
This message will appear if you try to
access a media card in the drive (slot) that
does not contain a .JPG file.
Out of Memory
This message will appear if you are
working with images that are too large for
the machine's memory.
Using PhotoCapture
Center™ from your
computer 12
You can access the media card that is in the
media drive (slot) of the machine from your
computer.
(See Chapter 7 or Chapter 12 in the Software
User's Guide on the CD-ROM.)
88
13
The User’s Guide on the CD-ROM includes
the Software User’s Guide and Network
User’s Guide for features available when
connected to a computer (for example,
Printing and Scanning).
Printing
(For Windows
®
, see Chapter 1 in the
Software User’s Guide on the CD-ROM.)
(For Macintosh
®
, see Chapter 8 in the
Software User’s Guide on the CD-ROM.)
Scanning
(For Windows
®
, see Chapter 2 in the
Software User’s Guide on the CD-ROM.)
(For Macintosh
®
, see Chapter 9 in the
Software User’s Guide on the CD-ROM.)
ControlCenter2
(For Windows
®
, see Chapter 3 in the
Software User’s Guide on the CD-ROM.)
(For Macintosh
®
, see Chapter 10 in the
Software User’s Guide on the CD-ROM.)
Remote Setup
(For Windows
®
, see Chapter 5 in the
Software User’s Guide on the CD-ROM.)
(For Macintosh
®
, see Chapter 12 in the
Software User’s Guide on the CD-ROM.)
Faxing from your computer
(For Windows
®
, see Chapter 6 in the
Software User’s Guide on the CD-ROM.)
(For Macintosh
®
, see Chapter 8 in the
Software User’s Guide on the CD-ROM.)
PhotoCapture Center™
(For Windows
®
, see Chapter 7 in the
Software User’s Guide on the CD-ROM.)
(For Macintosh
®
, see Chapter 12 in the
Software User’s Guide on the CD-ROM.)
Network Printing
(See the Network User’s Guide on the
CD-ROM.)
Network Scanning
(For Windows
®
, see Chapter 4 in the
Software User’s Guide on the CD-ROM.)
(For Macintosh
®
, see Chapter 11 in the
Software User’s Guide on the CD-ROM.)
Wireless Network User’s
For details on connecting your machine to
a wireless Network, see the Quick Setup
Guide and the Network User’s Guide on
the CD-ROM.
Note
See How to access the complete User’s
Guide on page 3.
Software and Network features 13
90
A
Safety precautions A
To use the machine safely A
Please keep these instructions for later reference and read them before attempting any
maintenance.
Note
If there are faxes in the machine's memory you need to print them or save them before you
turn off the power and unplug the machine for more than 24 hours. (To print the faxes in
memory, see Printing a fax from the memory on page 37. To save the faxes in memory, see
Transferring faxes to another fax machine on page 102 or Transferring faxes to your PC on
page 102.)
WARNING
There are high voltage electrodes inside the machine. Before you clean the inside of the
machine, make sure you have unplugged the telephone line cord first and then the power cord
from the AC power outlet.
DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.
Safety and Legal A
Safety and Legal
91
DO NOT put your hands on the edge of the machine under the scanner cover to prevent injuries.
DO NOT touch the area shaded in the illustration. Doing this may cause injury.
When moving the machine you must lift it from the base, by placing a hand at each side of the
unit as shown in the illustration. Do not carry the machine by holding the scanner cover.
92
WARNING
• Use caution when installing or modifying telephone lines. Never touch telephone wires or
terminals that are not insulated unless the telephone line has been unplugged at the wall
jack. Never install telephone wiring during a lightning storm. Never install a telephone wall
jack in a wet location.
• This product must be installed near an AC power outlet that is easily accessible. In case of
an emergency, you must unplug the power cord from the AC power outlet to shut off the
power completely.
• To reduce the risk of shock or fire, use only a No. 26 AWG or larger telecommunication line
cord.
CAUTION
Lightning and power surges can damage this product! We recommend that you use a quality
surge protection device on the AC power line and on the telephone line, or unplug the cords
during a lightning storm.
WARNING
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock and injury to people, including the following:
1 DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink
or washing machine, in a wet basement or near a swimming pool.
2 Avoid using this product during an electrical storm. There may be a remote risk of electric
shock from lightning.
3 DO NOT use this product to report a gas leak in the vicinity of the leak.
4 Use only the power cord provided with the machine.
Safety and Legal
93
Choosing a location A
Put your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put
the machine near a telephone wall jack and a standard, AC power outlet. Choose a location where
the temperature remains between 50° F and 95° F (10° and 35° C).
CAUTION
• Avoid placing your machine in a high-traffic area.
• Avoid placing your machine on carpet.
• DO NOT put the machine near heaters, air conditioners, water, chemicals, or refrigerators.
• DO NOT expose the machine to direct sunlight, excessive heat, moisture, or dust.
• DO NOT connect your machine to electrical outlets controlled by wall switches or automatic
timers.
• Disruption of power can wipe out information in the machine's memory.
• Do not connect your machine to electrical outlets on the same circuit as large appliances or
other equipment that might disrupt the power supply.
• Avoid interference sources, such as speakers or the base units of cordless phones.
94
Important information A
Important safety instructions A
1 Read all of these instructions.
2 Save them for later reference.
3 Follow all warnings and instructions
marked on the product.
4 Unplug this product from the wall outlet
before cleaning inside of the machine. Do
not use liquid or aerosol cleaners. Use a
damp cloth for cleaning.
5 Do not use this product near water.
6 Do not place this product on an unstable
cart, stand, or table. The product may fall,
causing serious damage to the product.
7 Slots and openings in the cabinet and the
back or bottom are provided for
ventilation. To ensure reliable operation of
the product and to protect it from
overheating, these openings must not be
blocked or covered. The openings should
never be blocked by placing the product
on a bed, sofa, rug, or other similar
surface. This product should never be
placed near or over a radiator or heater.
This product should never be placed in a
built-in installation unless proper
ventilation is provided.
8 This product should be operated from the
type of power source indicated on the
label. If you are not sure of the type of
power available, call your dealer or local
power company.
9 Use only the power cord supplied with this
machine.
10 Do not allow anything to rest on the power
cord. Do not place this product where
people can walk on the cord.
11 If an extension cord is used with this
product, make sure that the total ampere
ratings of the products plugged into the
extension cord do not exceed the
extension cord ampere rating. Also, make
sure that the total of all products plugged
into the AC power outlet does not exceed
15 amperes (USA only).
12 Do not place anything in front of the
machine that will block received faxes. Do
not place anything in the path of received
faxes.
13 Wait until pages have exited the machine
before picking them up.
14 Never push objects of any kind into this
product through cabinet slots, since they
may touch dangerous voltage points or
short out parts resulting in the risk of fire or
electric shock. Never spill liquid of any
kind on the product. Do not attempt to
service this product yourself because
opening or removing covers may expose
you to dangerous voltage points and other
risks and may void your warranty. Refer all
servicing to a Brother Authorized Service
Center. For the location of your nearest
Brother Authorized Service Center,
please call the following:
In USA: 1-800-284-4357
In Canada: 1-877-BROTHER
(See Brother numbers on page i.)
15 Unplug this product from the AC power
outlet and refer all servicing to Brother
Authorized Service Personnel under the
following conditions:
When the power cord is damaged or
frayed.
If liquid has been spilled into the
product.
If the product has been exposed to rain
or water.
Safety and Legal
95
If the product does not operate
normally when the operating
instructions are followed, adjust only
those controls that are covered by the
operating instructions. Improper
adjustment of other controls may result
in damage and will often require
extensive work by a qualified
technician to restore the product to
normal operation.
If the product has been dropped or the
cabinet has been damaged.
If the product exhibits a distinct change
in performance, indicating a need for
service.
16 To protect your product against power
surges, we recommend the use of a power
protection device (Surge Protector).
17 To reduce the risk of fire, electric shock
and injury to people, note the following:
Do not use this product near
appliances that use water, a swimming
pool or in a wet basement.
Do not use the machine during an
electrical storm (there is the remote
possibility of an electrical shock) or to
report a gas leak in the vicinity of the
leak.
18 Caution - To reduce the risk of fire, use
only No.26 AWG or larger
telecommunication line cord.
Standard telephone and FCC
Notices
(These notices are in effect on
models sold and used in the
United States only.) A
This equipment is hearing-aid compatible.
When programming emergency numbers
or making test calls to emergency
numbers:
Remain on the line and briefly explain to
the dispatcher the reason for the call
before hanging up.
Perform these activities in the off-peak
hours, such as early morning or late
evening.
This equipment complies with Part 68 of the
FCC rules and the requirements adopted by
the ACTA. On the backside of this equipment
is a label that contains, among other
information, a product identifier in the format
US: AAAEQ##TXXXX. If requested, this
number must be provided to the telephone
company.
You may safely connect this equipment to the
telephone line by means of a standard
modular jack, USOC RJ11C.
A plug and jack used to connect this
equipment to the premises wiring and
telephone network must comply with the
applicable FCC Part 68 rules and
requirements adopted by the ACTA. A
compliant telephone cord and modular plug is
provided with this product. It is designed to be
connected to a compatible modular jack that
is also compliant. See installation instructions
for details.
96
The REN is used to determine the number of
devices that may be connected to a
telephone line. Excessive RENs on a
telephone line may result in the devices not
ringing in response to an incoming call. In
most but not all areas, the sum of RENs
should not exceed five (5.0). To be certain of
the number of devices that may be connected
to a line, as determined by the total RENs,
contact the local telephone company. For
products approved after July 23, 2001, the
REN for this product is part of the product
identifier that has the format
US:AAAEQ##TXXXX.The digits represented
by ## are the REN without a decimal point
(e.g., 06 is a REN of 0.6). For earlier
products, the REN is separately shown on the
label.
If this equipment causes harm to the
telephone network, the telephone company
will notify you in advance that temporary
discontinuance of service may be required.
But if advance notice isn't practical, the
telephone company will notify the customer
as soon as possible. Also, you will be advised
of your right to file a complaint with the FCC if
you believe it is necessary.
The telephone company may make changes
in its facilities, equipment, operations or
procedures that could affect the operation of
the equipment. If this happens the telephone
company will provide advance notice in order
for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment,
for repair or warranty information, please
contact Brother Customer Service. (See
Brother numbers on page i.) If the equipment
is causing harm to the telephone network, the
telephone company may request that you
disconnect the equipment until the problem is
resolved.
Connection to party line service is subject to
state tariffs. Contact the state public utility
commission, public service commission or
corporation commission for information.
If your home has specially wired alarm
equipment connected to the telephone line,
ensure the installation of this equipment does
not disable your alarm equipment. If you have
questions about what will disable alarm
equipment, call your telephone company or a
qualified installer.
If you are not able to solve a problem with
your machine, call Brother Customer Service.
(See Brother numbers on page i.)
WARNING
For protection against the risk of electrical
shock, always disconnect all cables from
the wall outlet before servicing, modifying
or installing the equipment.
This equipment may not be used on coin
service lines provided by the telephone
company or connected to party lines.
Brother cannot accept any financial or other
responsibilities that may be the result of
your use of this information, including
direct, special or consequential damages.
There are no warranties extended or
granted by this document.
This machine has been certified to comply
with FCC standards, which are applied to
the USA only.
Safety and Legal
97
Federal Communications
Commission (FCC)
Declaration of Conformity
(USA only) A
declares, that the products
Product Name: MFC-820CW
comply with Part 15 of the FCC Rules.
Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) this device must
accept any interference received, including
interference that may cause undesired
operation.
This equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide
reasonable protection against harmful
interference in a residential installation. This
equipment generates, uses, and can radiate
radio frequency energy and, if not installed
and used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or
television reception, which can be
determined by turning the equipment off and
on, the user is encouraged to try to correct the
interference by one or more of the following
measures:
Reorient or relocate the receiving
antenna.
Increase the separation between the
equipment and receiver.
Connect the equipment into an outlet on a
circuit different from that to which the
receiver is connected.
Call the dealer or an experienced radio/TV
technician for help.
IMPORTANT
Changes or modifications not expressly
approved by Brother Industries, Ltd. could
void the user's authority to operate the
equipment.
Industry Canada Compliance
Statement (Canada only) A
This Class B digital apparatus complies with
Canadian ICES-003.
Cet appareil numérique de la classe B est
conforme à la norme NMB-003 du Canada.
LAN connection A
CAUTION
DO NOT connect this product to a LAN
connection that is subject to over-voltages.
Responsible
Party:
Brother International
Corporation
100 Somerset Corporate
Boulevard
Bridgewater, NJ 08807-0911
USA
TEL: (908) 704-1700
98
International ENERGY STAR
®
Compliance Statement A
The purpose of the International ENERGY
STAR
®
Program is to promote the
development and popularization of energy-
efficient office equipment.
As an ENERGY STAR
®
Partner, Brother
Industries, Ltd. has determined that this
product meets the ENERGY STAR
®
guidelines for energy efficiency.
Trademarks A
The Brother logo is a registered trademark of
Brother Industries, Ltd.
Brother is a registered trademark of Brother
Industries, Ltd.
Multi-Function Link is a registered trademark
of Brother International Corporation.
© 2006 Brother Industries, Ltd. All rights
reserved.
Windows and Microsoft are registered
trademarks of Microsoft in the U.S. and other
countries.
Macintosh and TrueType are registered
trademarks of Apple Computer, Inc.
PaperPort and OmniPage are registered
trademarks of ScanSoft, Inc.
Presto! PageManager is a registered
trademark of NewSoft Technology
Corporation.
Microdrive is a trademark of International
Business Machine Corporation.
SmartMedia is a registered trademark of
Toshiba Corporation.
CompactFlash is a registered trademark of
SanDisk Corporation.
Memory Stick is a registered trademark of
Sony Corporation.
SecureDigital is a trademark of Matsushita
Electric Industrial Co. Ltd., SanDisk
Corporation and Toshiba Corporation.
SanDisk is a licensee of the SD and miniSD
trademarks.
MultiMediaCard is a trademark of Infineon
Technologies and licensed to the
MultiMediaCard Association.
xD-Picture Card is a trademark of Fujifilm Co.
Ltd., Toshiba Corporation and Olympus
Optical Co. Ltd.
Memory Stick Pro, Memory Stick Pro Duo,
Memory Stick Duo and MagicGate are
trademarks of Sony Corporation.
BROADCOM, SecureEasySetup and the
SecureEasySetup logo are trademarks or
registerd trademarks of Broadcom
Corporation in the United States and/or other
countries.
Each company whose software title is
mentioned in this manual has a Software
License Agreement specific to its proprietary
programs.
All other brand and product names
mentioned in this User's Guide, the
Software User's Guide and the Network
User’s Guide are registered trademarks of
their respective companies.
99
B
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made
from within that country.
Error messages B
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the problem and shows an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need more help, the Brother Solutions Center
offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Troubleshooting and Routine
Maintenance
B
Error Message Cause Action
Comm.Error Poor phone line quality caused a
communication error.
Send the fax again or connect the machine
to another telephone line. If the problem
continues, call the telephone company and
ask them to check your phone line.
Connection Fail You tried to poll a fax machine
that is not in Polled Waiting mode.
Check the other fax machine's polling
setup.
Cover is Open The scanner cover is not closed
completely.
Lift the scanner cover and then close it
again.
Data Remaining Print data is left in the machine's
memory.
Re-start printing from your computer.
Print data is left in the machine's
memory. The USB cable was
unplugged while the computer
was sending the data to the
machine.
Press Stop/Exit. The machine will cancel
the job and clear it from the memory. Try to
print again.
Disconnected The other person or other
person's fax machine stopped the
call.
Try to send or receive again.
Document Jam The document was not inserted or
fed properly, or the document
scanned from the ADF was too
long.
See Using the ADF on page 11.
See Document jam on page 103.
DR Mode in Use The machine is set to Distinctive
Ring mode. You cannot change
the Receive Mode from Manual to
another mode.
Set Distinctive Ring to off. (See Turning off
Distinctive Ring on page 40.)
100
High Temperature The print head is too warm. Allow the machine to cool down.
Ink Empty One or more of the ink cartridges
is empty. The machine will stop all
print operations. While memory is
available, black and white faxes
will be stored in the memory. If a
sending machine has a color fax,
the machine's ‘handshake’ will
ask that the fax be sent as black
and white. If the sending machine
has the ability to convert it, the
color fax will be stored in the
memory as a black and white fax.
Replace the ink cartridges. (See Replacing
an ink cartridge on page 117.)
Low Temperature The print head is too cold. Allow the machine to warm up.
Media Error The media card is either
corrupted, improperly formatted,
or there is a problem with the
media card.
Put the card firmly into the slot again to
make sure it is in the correct position. If the
error remains, check the media drive by
putting in another media card that you
know is working.
Near Empty One or more of the ink cartridges
are running out of ink. If a sending
machine has a color fax, the
machine's ‘handshake’ will ask
that the fax be sent as black and
white. If the sending machine has
the ability to convert it, the color
fax will be received into memory
as a black and white fax.
Order a new ink cartridge. (See Ordering
accessories and supplies on page iii.)
No Caller ID You have not subscribed to the
Caller ID service from your
telephone company.
If you want to use the Caller ID feature call
your telephone company. (See Caller ID
on page 41.)
No Cartridge An ink cartridge is not installed
properly.
Reinstall the ink cartridge. (See Replacing
an ink cartridge on page 117.)
No File The media card in the media drive
does not contain a .JPG file.
Put the correct media card into the slot
again.
No Paper Fed The machine is out of paper or
paper is not properly loaded in the
paper tray.
Do one of the following:
Refill the paper in the paper tray, and
then press Black Start or Color Start.
Remove the paper and load it again
and then press Black Start or
Color Start.
The paper is jammed in the
machine.
See Printer jam or paper jam on page 104.
No Response/Busy The number you dialed does not
answer or is busy.
Verify the number and try again.
Not Registered
You tried to access a Speed Dial
number that is not programmed.
Set up the Speed Dial number. (See
Storing Speed-Dial numbers on page 50.)
Error Message Cause Action
Troubleshooting and Routine Maintenance
101
Out of Memory The machine's memory is full. Fax sending or copy operation in
process
Do one of the following:
Press Stop/Exit and wait until the
other operations in progress finish and
then try again.
Clear the data in the memory. To gain
extra memory, you can turn off
Advanced Fax Operation. (See
Turning off Advanced Fax Operation
on page 59.)
Print the faxes that are in the memory.
(See Printing a fax from the memory on
page 37.)
Printing operation in process
Reduce print resolution. (For details,
Chapter 1 or Chapter 8 in the Software
User's Guide on the CD-ROM.)
Paper Jam Paper is jammed in the machine. (See Printer jam or paper jam on
page 104.)
Wrong Paper Size Paper is not the correct size. Load the correct size of paper (Letter,
Legal or A4), and then press Black Start
or Color Start.
Unable to Change
Unable to Clean
Unable to Initialize
Unable to Print
Unable to Scan
Machine Error: XX
The machine has a mechanical
problem.
Disconnect the machine from the power for
several minutes, then reconnect it. (The
machine can be turned off for
approximately 24 hours without losing
faxes stored in the memory. If the machine
will be off longer than 24 hours, you can
transfer faxes to another fax machine or
you can save the faxes in your PC. See
Transferring your faxes or Fax Journal
report on page 102.)
Error Message Cause Action
102
Transferring your faxes or Fax
Journal report B
If the LCD shows: Unable to Change,
Unable to Clean,
Unable to Initialize,
Unable to Print, Unable to Scan or
Machine Error XX after you disconnect
and reconnect your machine, we recommend
transferring your faxes to another fax
machine or to your PC. (See Transferring
faxes to another fax machine on page 102 or
Transferring faxes to your PC on page 102.)
You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring Fax Journal report
to another fax machine on page 102.)
Note
If there is an error message on the
machine's LCD, after the faxes have been
transferred, disconnect the machine from
the power source for several minutes, and
then reconnect it.
Transferring faxes to another fax
machine
B
If you have not set up your Station ID, you
cannot enter fax transfer mode.
a Press Stop/Exit to interrupt the error
temporarily.
b Press Menu.
c Press a or b to choose Service.
Press OK.
d Press a or b to choose
Data Transfer.
Press OK.
e Press a or b to choose
Fax Transfer.
Press OK.
f Do one of the following:
If the LCD shows No Data, there
are no faxes left in the machine's
memory.
Press Stop/Exit.
Enter the fax number to which faxes
will be forwarded.
g Press Black Start.
Transferring faxes to your PC B
You can transfer the faxes from your
machine's memory to your PC.
a Press Stop/Exit to interrupt the error
temporarily.
b Make sure you have installed MFL-Pro
Suite on your PC, and then turn on PC
Fax Receiving on the PC. (For details
see Chapter 6 in Software User's Guide
on the CD-ROM.)
c Make sure you have set PC Fax
Receive on the machine. (See PC Fax
Receive on page 58.)
During setup the LCD will ask if you
want to transfer the faxes to your PC.
d Do one of the following:
To transfer all faxes to your PC,
press 1.
To exit and leave the faxes in the
memory, press 2.
(They will be deleted if you disconnect
the machine.)
e Press Stop/Exit.
Transferring Fax Journal report to
another fax machine
B
If you have not set up your Station ID, you
cannot enter fax transfer mode.
a Press Stop/Exit to interrupt the error
temporarily.
b Press Menu.
Troubleshooting and Routine Maintenance
103
c Press a or b to choose Service.
Press OK.
d Press a or b to choose
Data Transfer.
Press OK.
e Press a or b to choose
Report Trans..
Press OK.
f Enter the fax number to which Fax
Journal report will be forwarded.
g Press Black Start.
Document jam B
If a document is jammed, follow the steps
below.
Document can jam if they are not inserted or
fed properly, or if they are too long. Follow the
steps below to clear a document jam.
Document is jammed in the top of the
ADF unit
B
a Take out any paper from the ADF that is
not jammed.
b Open the ADF cover.
c Pull the jammed document out to the
right or left.
d Close the ADF cover.
e Press Stop/Exit.
Document is jammed inside the ADF
unit
B
a Take out any paper from the ADF that is
not jammed.
b Lift the document cover.
c Pull the jammed document out to the
left.
d Close the document cover.
e Press Stop/Exit.
104
Printer jam or paper jam B
Take out the jammed paper depending on
where it is jammed in the machine.
Paper is jammed inside the machine B
a Open the Jam Clear Cover (1). Pull the
jammed paper out of the machine.
b Close the Jam Clear Cover.
c Lift the scanner cover (1) from the right-
hand side of the machine until it locks
securely into the open position.
Remove any jammed paper from inside
the machine.
Note
If the paper is jammed under the print
head, unplug the machine from the power
source, then move the print head to take
out the paper.
d Lift the scanner cover to release the
lock. Gently push the scanner cover
support down and close the scanner
cover.
1
11
Troubleshooting and Routine Maintenance
105
Paper is jammed inside the paper trayB
a Pull the paper tray (1) out of the
machine.
b Pull out the jammed paper (1) to remove
it.
c Reset the machine by lifting the scanner
cover from the right hand side of the
machine and then close it.
1
1
106
If you are having difficulty with your machine B
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem is probably not your machine. Check the chart below and follow the
troubleshooting tips.
The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Printing
Difficulty Suggestions
No printout Check the interface cable or wireless connection on both the machine and your
computer. (See Quick Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges are empty. (See Replacing an ink cartridge on
page 117.)
Check to see if the LCD is showing an error message. (See Error messages on
page 99.)
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes.
Right-click and choose Brother MFC-820CW, and make sure that Use Printer
Offline is unchecked.
Poor printing quality Check the print quality. (See Checking the print quality on page 112.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using. (See
Chapter 1 or Chapter 8 in the Software User's Guide on the CD-ROM and Setting
the Paper Type on page 21.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Cartridges
stay for up to two years if kept in their original packaging.)
The ink cartridge was in your machine over six months.
The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See About paper on page 13.)
The recommended environment for your machine is between 68° F to 91° F (20°
C to 33° C).
White horizontal lines appear in text
or graphics.
Clean the print head. (See Cleaning the print head on page 112.)
Try using the recommended types of paper. (See About paper on page 13.)
If horizontal bands appear when using plain paper, use the 'Enhanced Normal
Printing' mode to help avoid banding on some types of plain paper. In the printer
driver Basic tab, click Settings, and check Enhanced Normal Printing.
If you continue to have horizontal bands, change the Media Type selection to Slow
Drying Paper in the printer driver Basic tab to help enhance the print quality.
The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 112.)
Characters and lines are stacked. Check the printing alignment. (See Checking the printing alignment on page 113.)
Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide
is adjusted correctly. (See Loading paper, envelopes and post cards on page 17.)
Troubleshooting and Routine Maintenance
107
Smudged stain at the top center of
the printed page.
Make sure the paper is not too thick or curled. (See About paper on page 13.)
Printing appears dirty or ink seems
to run.
Make sure you are using the proper types of paper. (See About paper on page 13.)
Don't handle the paper until the ink is dry.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Cleaning the printer platen
on page 117.)
Make sure you are using the paper support flap. (See Loading paper, envelopes
and post cards on page 17.)
There are some dense lines. Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver Basic tab, click Settings, and uncheck Bi-Directional
Printing.
Cannot perform ‘2 in 1 or 4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Basic tab. Also, click the Settings tab, and make sure you uncheck the
True2Life
®
.
Set the borderless feature off. Borderless printing is slower than normal printing.
(See Chapter 1 or Chapter 8 in the Software User's Guide on the CD-ROM.)
True2Life
®
is not working properly. If the image data is not full color in your application (such as 256 color), True2Life
®
will not work. Use at least 24 bit color data with the True2Life
®
feature.
Machine feeds multiple pages. Make sure the paper is loaded properly in the paper tray. (See Loading paper,
envelopes and post cards on page 17.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap. (See Loading paper, envelopes
and post cards on page 17.)
Machine does not print from Paint
Brush.
Try setting the Display setting to ‘256 colors.’
Machine does not print from Adobe
Illustrator.
Try to reduce the print resolution. (See Chapter 1 or Chapter 8 in the Software
User's Guide on the CD-ROM.)
Printing Received Faxes
Difficulty Suggestions
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received color fax prints only in
black and white.
Replace the color ink cartridges that are empty or nearly empty, and then ask the
other person to send the color fax again. (See Replacing an ink cartridge on
page 117.) Check that Advanced Fax Operation is set to off. (See Turning off
Advanced Fax Operation on page 59.)
Left and Right margins are cut off or
a single page is printed on two
pages.
Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto Reduction)
on page 36.)
Printing (Continued)
Difficulty Suggestions
108
Phone Line or Connections
Difficulty Suggestions
Dialing does not work. (No dial
tone)
Check that the machine is plugged in and that the On/Off key is on.
Check all line cord connection.
Change Tone/Pulse setting. (See Quick Setup Guide.)
Send a manual fax by lifting the handset of the external phone and dialling the
number. Wait to hear fax receiving tone before pressing Black Start or
Color Start.
The machine does not answer
when called.
Make sure the machine is in the correct receiving mode for your setup. (See
Choosing the Receive Mode on page 34.) Check for a dial tone. If possible, call
your machine to hear it answer. If there is still no answer, check the telephone line
cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax. Make sure the machine is in the correct receiving mode for your setup. (See Basic
Receiving Operations on page 34.)
If you often have interference on the phone line, try changing the menu setting of
Compatibility to Basic. (See Phone line interference on page 111.)
Sending Faxes
Difficulty Suggestions
Cannot send a fax.
Make sure that the Fax key is illuminated. (See Entering Fax mode on
page 26.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See Reports on
page 64.)
Transmission Verification Report
says ‘Result:NG’ .
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get ‘Result:NG’ on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Advanced Fax Operation (see Turning off Advanced Fax
Operation on page 59), print fax messages in memory (see Printing a fax from the
memory on page 37) or cancel a Delayed Fax or Polling Job (see Canceling a fax
in progress on page 27). If the problem continues, ask the telephone company to
check your phone line.
If you often get transmission errors due to possible interference on the phone line,
try changing the menu setting of Compatibility to Basic. (See Phone line
interference on page 111.)
Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner on page 116.)
Vertical black lines when sending. If the copy you made shows the same problem, clean the scanner. (See Cleaning
the scanner on page 116.)
Troubleshooting and Routine Maintenance
109
Handling Incoming Calls
Difficulty Suggestions
The machine ‘Hears’ a voice as a
CNG Tone.
If Easy Receive is set to on, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Easy Receive to off. (See Easy
Receive on page 36.)
Sending a Fax Call to the machine. If you answered on an external or extension phone, press your Fax Receive Code
(the factory setting is l51). When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or
other custom feature on a single phone line with your machine, it may create a
problem sending or receiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and
it signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature
should help overcome this problem. This condition is related to the telephone
system industry and is common to all devices that send and receive information
on a single, shared line with custom features. If avoiding a slight interruption is
crucial to your business, a separate phone line with no custom features is
recommended.
Copying Difficulties
Difficulty Suggestions
Cannot make a copy.
Make sure that the Copy key is illuminated. (See Entering Copy mode
on page 68.)
Vertical streaks appear in copies. If you see vertical streaks on copies, clean the scanner. (See Cleaning the scanner
on page 116.)
Poor copy results when using the
ADF.
Try using the scanner glass. (See Using the scanner glass on page 11.)
Scanning Difficulties
Difficulty Suggestions
TWAIN/WIA errors appear while
scanning.
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
PaperPort
®
, click File, Scan and choose the Brother TWAIN/WIA driver.
Poor scanning results when using
the ADF.
Try using the scanner glass. (See Using the scanner glass on page 11.)
Software Difficulties
Difficulty Suggestions
Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
‘Device Busy’ Make sure the machine is not showing an error message on the LCD.
110
PhotoCapture Center™ Difficulties
Difficulty Suggestions
Removable Disk does not work
properly.
1 Have you installed the Windows
®
2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
®
2000 update, and see the Quick Setup Guide. After
the installation the PC will be automatically restarted.
3) Wait about 1 minute after you restart the PC, and then connect the USB
cable.
2 Take out the media card and put it back in again.
3 If you have tried ‘Eject’ from within Windows
®
, take out the media card before
you continue.
4 If an error message appears when you try to eject the media card, it means
the card is being accessed. Wait a while and then try again.
5 If all of the above do not work, turn off your PC and machine, and then turn
them on again. (You will have to unplug the power cord of the machine to turn
it off.)
Cannot access Removable Disk
from Desktop icon.
Make sure you have put the media card into the media slot.
Network Difficulties
Difficulty Suggestions
Cannot print over the Network. Make sure that your machine is powered on and is online and in Ready mode.
Print a Network Configuration list (see Reports on page 64.) and check the current
Network settings printed in this list. Reconnect the LAN cable to the hub to verify
that the cabling and network connections are good. If possible, try connecting the
machine to a different port on your hub using a different cable. If the connections
are good, the machine shows LAN Active for 2 seconds.
(If you are using a wireless connection or are having Network problems, see the
Network User’s Guide on the CD-ROM for more information.)
The network scanning feature does
not work.
(For Windows
®
users only) Firewall setting on your PC may be rejecting the
necessary network connection. Follow the instructions below to configure the
Firewall. If you are using a personal Firewall software, see the User’s Guide for
your software or contact the software manufacturer.
<Windows
®
XP SP2 users>
1 Click the Start button, Settings, Control Panel and then Windows Firewall.
Make sure that Windows Firewall on the Basic tab is set to On.
2 Click the Exceptions tab and Add port button.
3 Enter any name, port number (54295 for network scanning and 54926 for
Network PC-Fax receiving), choose UDP and click OK.
4 Make sure if the new setting is added and is checked, and then click OK.
For Windows
®
XP SP1 user’s, please visit the Brother Solutions Center.
The network PC-Fax Receive
feature does not work.
Troubleshooting and Routine Maintenance
111
Dial Tone B
Setting the dial tone to Detection will shorten
the dial detect pause.
a Press Menu.
b Press a or b to choose
Initial Setup.
c Press a or b to choose Dial Tone.
Press OK.
d Press a or b to choose Detection or
No Detection.
Press OK.
e Press Stop/Exit.
Phone line interference B
If you are having problems sending or
receiving a fax due to possible interference
on the phone line, we recommend that you
adjust the Equalization for compatibility to
reduce the modem speed for fax operations.
a Press Menu.
b Press a or b to choose Fax.
c Press a or b to choose
Miscellaneous.
Press OK.
d Press a or b to choose
Compatibility.
Press OK.
e Press a or b to choose Normal (or
Basic).
Basic reduces the modem speed to
9600 bps. Unless interference is a
recurring problem on your phone
line, you may prefer to use it only
when needed.
Normal sets the modem speed at
14400 bps. (factory setting)
Press OK.
f Press Stop/Exit.
Note
When you change the compatibility to
Basic, the ECM feature is not available.
Your computer cannot find your
machine.
<Windows
®
users>
Firewall setting on you PC may be rejecting the necessary network connection.
For detail, see the instruction above.
<Macintosh
®
users>
Re-select your machine in the DeviceSelector application located in Macintosh
HD/Library/Printers/Brother/Utilities or from the model of ControlCenter2.
Network Difficulties (Continued)
Difficulty Suggestions
112
Improving print qualityB
Cleaning the print head B
To ensure the good print quality, the machine
will regularly clean the print head. You can
start the cleaning process manually if
needed.
Clean the print head and ink cartridges if you
get a horizontal line in the text or graphics on
your printed pages. You can clean Black only,
three colors at a time
(Cyan/Yellow/Magenta), or all four colors at
once.
Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.
CAUTION
DO NOT touch the print head. Touching the
print head may cause permanent damage
and may void the print head's warranty.
a Press Ink.
b Press a or b to choose Cleaning.
Press OK.
c Press a or b to choose Black, Color
or All.
Press OK.
The machine cleans the print head.
When cleaning is finished, the machine
will go back to standby mode
automatically.
Note
If you clean the print head at least five
times and the print has not improved, call
Brother Customer Service (See Brother
numbers on page i).
Checking the print quality B
If faded or streaked colors and text appear on
your output, some of the nozzles may be
clogged. You can check this by printing the
Print Quality Check Sheet and looking at the
nozzle check pattern.
a Press Ink.
b Press a or b to choose Test Print.
Press OK.
c Press a or b to choose
Print Quality.
Press OK.
d Press Color Start.
The machine begins printing the Print
Quality Check Sheet.
e Check the quality of the four color blocks
on the sheet.
f The LCD asks you if the print quality is
OK.
Do one of the following:
If all lines are clear and visible, press
1 (Yes) to finish the Print Quality
check.
If you can see missing short lines as
shown below, press 2 to choose No.
g The LCD asks you if the print quality is
OK for black and three colors.
Press 1 (Yes) or 2 (No).
h The LCD asks you if you want to start
cleaning.
Press 1 (Yes).
The machine starts cleaning the print
head.
OK Poor
Troubleshooting and Routine Maintenance
113
i After cleaning is finished, press
Color Start.
The machine starts printing the Print
Quality Check Sheet again and then
return to step e.
If you repeat this procedure at least five
times and the print quality is still poor,
replace the ink cartridge for the clogged
color.
After replacing the ink cartridge, check
the print quality. If the problem still
exists, repeat the cleaning and test print
procedures at least five times for the
new ink cartridge. If ink is still missing,
call Brother Customer Service (see
Brother numbers on page i).
CAUTION
DO NOT touch the print head. Touching the
print head may cause permanent damage
and may void the print head's warranty.
Note
Checking the printing
alignment B
You may need to adjust the printing
alignment. However, if after transporting the
machine your printed text becomes blurred or
images become faded then adjustments may
need to be made.
a Press Ink.
b Press a or b to choose Test Print.
Press OK.
c Press a or b to choose Alignment.
Press OK.
d Press Black Start or Color Start.
The machine starts printing the
Alignment Check Sheet.
e Check the 600 dpi and 1200 dpi test
prints to see if number 5 most closely
matches number 0.
f Do one of the following:
If the number 5 sample of both the
600 dpi and 1200 dpi are the best
matches, press 1 (Yes) to finish the
Alignment Check.
If another test print number is a
better match for either 600 dpi or
1200 dpi, press 2 (No) to choose it.
g For 600 dpi, press the number of the test
print that most closely matches the
number 0 sample (1-8).
h For 1200 dpi, press the number of the
test print that most closely matches the
number 0 sample (1-8).
i Press Stop/Exit.
i
When a print head
nozzle is clogged
the printed
sample looks like
this.
After the print
head nozzle is
cleaned, the
horizontal lines
are gone.
114
Checking the ink
volume
B
Although an ink volume icon appears on the
LCD, you can use the Ink key to see a large
graph showing the ink that is left in each
cartridge.
a Press Ink.
b Press a or b to choose Ink Volume.
Press OK.
The LCD shows the ink volume.
c Press Stop/Exit.
Note
You can check the ink volume from your
computer. (See Chapter 1 or Chapter 8 in
the Software User's Guide on the
CD-ROM.)
Packing and shipping
the machine
B
When you transport the machine, use the
packing materials that came with your
machine. If you do not pack the machine
properly, you could void your warranty.
CAUTION
It is important to allow the machine to ‘park’
the print head after a print job. Listen
carefully to the machine before unplugging
it to make sure that all mechanical noise
has stopped. Not allowing the machine to
finish this parking process may lead to print
problems and possible damage to the print
head.
a Lift the scanner cover from the right-
hand side of the machine until it locks
securely into the open position.
b Take out all the ink cartridges and install
the yellow protective parts. (See
Replacing an ink cartridge on
page 117.)
When installing the yellow protective
parts, make sure they clip into place as
shown in the diagram.
CAUTION
If you are not able to find the yellow
protective parts, DO NOT remove the ink
cartridges before shipping. It is essential
that the machine be shipped with either the
yellow protective parts or the ink cartridges
in position. Shipping without them will
cause damage to your machine and may
void your warranty.
OKOK
Troubleshooting and Routine Maintenance
115
c Lift the scanner cover to release the
lock. Gently push the scanner cover
support down and close the scanner
cover.
d Unplug the machine from the telephone
wall jack and take the telephone line
cord out of the machine.
e Unplug the machine from the AC power
outlet.
f Unplug the interface cable from the
machine, if it is connected.
g Wrap the machine in the bag and put it
in the original carton with the original
packing material.
h Pack the printed materials in the original
carton as shown below. Do not pack the
used ink cartridges in the carton.
Note
If you are returning your machine to
Brother as part of the Exchange Service,
pack only the machine. Keep all separate
parts and printed materials to use with
your ‘Exchange’ machine.
i Close the carton and tape it shut.
116
Routine maintenance B
Cleaning the outside of the
machine B
CAUTION
Use neutral detergents. Cleaning with
volatile liquids such as thinner or benzine
will damage the outside surface of the
machine.
DO NOT use cleaning materials that
contain ammonia.
DO NOT use isopropyl alcohol to remove
dirt from the control panel. It may crack the
panel.
Clean the outside of the machine as
follows:
B
a Pull the paper tray completely out of the
machine.
b Wipe the outside of the machine with a
soft cloth to remove dust.
c Remove anything that is stuck inside the
paper tray.
d Wipe the paper tray with a soft cloth to
remove dust.
e Put the paper tray firmly back in the
machine.
Cleaning the scanner B
a Lift the document cover (1). Clean the
scanner glass with isopropyl alcohol on
a soft lint-free cloth.
b In the ADF unit, clean the white bar (1)
and the glass strip (2) under it with
isopropyl alcohol on a lint-free cloth.
1
1
2
Troubleshooting and Routine Maintenance
117
Cleaning the printer platen B
WARNING
DO NOT touch the paper feed star
wheels (1) or encoder film (2).
a Be sure to unplug the machine from the
AC power outlet before cleaning the
printer platen (3).
b If ink is scattered on or around the
printer platen wipe it off with a soft, dry,
lint-free cloth.
Cleaning the Paper Pick-up
Roller B
a Unplug the machine from the AC power
outlet and remove the Jam Clear Cover.
b Clean the Paper Pick-up Roller with
isopropyl alcohol on a Q-tip (cotton
swab).
c Re-insert the Jam Clear Cover.
d Re-connect the power cord.
Replacing an ink cartridge B
Your machine is equipped with an ink dot
counter. The ink dot counter automatically
monitors the level of ink in each of the 4
cartridges. When the machine detects an ink
cartridge is running out of ink, the machine
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low
or needs replacing. Be sure to follow the LCD
prompts to replace the ink cartridges in the
correct order.
1
3
2
118
Even though the machine tells you that an ink
cartridge is empty, there will be a small
amount of ink left in the ink cartridge. It is
necessary to keep some ink in the ink
cartridge to prevent air from drying out and
damaging the print head assembly.
a Lift the scanner cover from the right-
hand side of the machine until it locks
securely into the open position.
If one or more ink cartridges are empty,
for example Black, the LCD shows
Ink Empty Black and
Replace Ink.
b Pull the ink cartridge hook (1) toward
you and take out the ink cartridge for the
color shown on the LCD.
c Open the new ink cartridge bag for the
color shown on the LCD, and then take
out the ink cartridge.
d Take out the protective yellow cap (1).
Improper Setup
DO NOT touch the area shown in the
illustration below.
Note
If the protective yellow caps come off
when you open the bag, the cartridge will
not be damaged.
e
Each color has its own correct position. Keep
the ink cartridge in an upright position when
you put it into the slot. Press down on the ink
cartridge until the hook (1) snaps over it.
1
1
1
Troubleshooting and Routine Maintenance
119
f Lift the scanner cover to release the
lock. Gently push the scanner cover
support down and close the scanner
cover.
g If you replaced an ink cartridge
Near Empty was displayed on the
LCD, the LCD may ask you to verify that
it was a brand new one. (For example,
Did You Change Black?) For each
new cartridge you installed, press 1
(Yes) to automatically reset the ink dot
counter for that color. If the ink cartridge
you installed is not a brand new one, be
sure to press 2 (No).
If you wait until the LCD shows
Ink Empty, the machine will
automatically reset the ink dot counter.
Note
If the LCD shows Install after you
install the ink cartridges, check that the ink
cartridges are installed properly.
WARNING
If ink gets in your eyes, wash them out with
water at once and call a doctor if you are
concerned.
CAUTION
DO NOT take out ink cartridges if you do
not need to replace them. If you do so, it
may reduce the ink quantity and the
machine will not know the quantity of ink left
in the cartridge.
DO NOT touch the cartridge insertion slots.
If you do so, the ink may stain your skin.
If ink stains your skin or clothing, wash with
soap or detergent at once.
If you mix the colors by installing an ink
cartridge in the wrong position, clean the
print head several times after correcting the
cartridge installation.
Once you open an ink cartridge, install it in
the machine and use it up within six months
of installation. Use unopened ink cartridges
by the expiration date written on the
cartridge package.
DO NOT dismantle or tamper with the ink
cartridge, this can cause the ink to leak out
of the cartridge.
Brother strongly recommends that you do
not refill the ink cartridges provided with
your machine. We also strongly
recommend that you continue to use only
Genuine Brother Brand replacement ink
cartridges. Use or attempted use of
potentially incompatible ink and/or
cartridges in the Brother machine may
cause damage to the machine and/or may
result in unsatisfactory print quality. Our
warranty coverage does not apply to any
problem that is caused by the use of
unauthorized third party ink and/or
cartridges. To protect your investment and
obtain premium performance from the
Brother machine, we strongly recommend
the use of Genuine Brother Supplies.
120
C
On-screen
programming
C
Your machine is designed to be easy to use
with LCD on-screen programming using the
menu keys. User-friendly programming helps
you take full advantage of all the menu
selections your machine has to offer.
Since your programming is done on the LCD,
we have created step-by-step on-screen
instructions to help you program your
machine. All you need to do is follow the
instructions as they guide you through the
menu selections and programming options.
Memory storage C
Even if there is a power failure, you will not
lose the settings you have chosen using the
Menu key because they are stored
permanently. Also, you will not lose your
settings in the PhotoCapture, Fax and Copy
mode key menus if you have chosen
Set New Default. You may have to reset
the date and time.
Menu keys C
Menu and Features C
Access the main menu.
Access the mode and its menu of
temporary settings.
a
b
Scroll through the current menu
level.
d Go back to the previous menu level.
c Go to the next menu level.
Go to the next menu level.
Accept an option.
Cancel the current operation.
Go back to the previous menu
level.
Stop the current operation.
Menu and Features
121
Menu table C
The menu table will help you understand the menu selections and options that are found in the
machine's programs. The factory settings are shown in Bold with an asterisk.
Menu ( ) C
Level1 Level2 Level3 Options Descriptions Page
General Setup Mode Timer — Off
0Sec
30 Secs
1Min
2Mins*
5Mins
Sets the time to return to
Fax mode.
21
Paper Type — Plain*
Inkjet
Glossy
Transparency
Sets the type of paper in the
paper tray.
21
Paper Size — Letter*
Legal
A4
A5
4"x6"
Sets the size of the paper in
the paper tray.
21
Volume Ring Off
Low
Med*
High
Adjusts the ring volume. 22
Beeper Off
Low*
Med
High
Adjusts the volume level of
the beeper.
22
Speaker Off
Low
Med*
High
Adjusts the speaker
volume.
22
Auto Daylight — On
Off*
Changes for Daylight
Savings Time
automatically.
23
On/Off Setting
— Fax Receive:On
Fax Receive:Off
*
Customizes the On/Off key
to receive faxes even in off
mode.
20
The factory settings are shown in Bold with an asterisk.
122
General Setup
(Continued)
LCD Settings LCD Contrast Light
Med*
Dark
Adjusts the contrast of the
LCD.
23
Backlight Light*
Med
Dark
You can adjust the
brightness of the LCD
backlight.
24
Dim Timer Off
10 Secs
20 Secs
30 Secs*
You can set how long the
LCD backlight stays on
after the last key press.
24
Off Timer Off*
1 Min
2 Mins
3 Mins
5 Mins
10 Mins
30 Mins
You can set how long the
LCD stays on for after the
last key press.
24
Fax Setup Receive Ring Delay 0
1
2
3
4*
Sets the number of rings
before the machine
answers in Fax Only or
Fax/Tel mode.
35
F/T Ring Time 20 Secs*
30 Secs
40 Secs
70 Secs
Sets the pseudo/double-
ring time in Fax/Tel mode.
35
Easy Receive On*
Off
Receives fax messages
without pressing the
Black Start or Color Start
key.
36
Remote Codes On*
(l51, #51)
Off
Allows you to answer all
calls at an extension or
external phone and use
codes to turn the machine
on or off. You can
personalize these codes.
47
Auto Reduction
On*
Off
Reduces the size of
incoming faxes.
36
Level1 Level2 Level3 Options Descriptions Page
The factory settings are shown in Bold with an asterisk.
Menu and Features
123
Fax
(Continued)
Set Quick-Dial
Speed-Dial — Stores Speed-Dial
numbers, so you can dial by
pressing only a few keys
(and Start).
50
Setup Groups — Sets up a Group number for
Broadcasting.
52
Report Setting
Transmission On
On+Image
Off*
Off+Image
Initial setup for
Transmission Verification
Report and Fax Journal
Report.
63
Journal Period
Off
Every 50 Faxes
*
Every 6 Hours
Every 12 Hours
Every 24 Hours
Every 2 Days
Every 7 Days
63
Advanced Fax
Operation
Fwd/Page/Store
Off*
Fax Forward
Paging
Fax Storage
Fax Preview
PC Fax Receive
Sets the machine to forward
fax messages, to call your
pager, to store incoming
faxes in the memory (so
you can retrieve them while
you are away from your
machine), to preview faxes
or to send faxes to your PC.
55
Remote Access Access Code:
---l
Set your own code for
Remote Retrieval.
60
Print Fax
(Backup Print)
— Prints incoming faxes
stored in the memory.
37
56
Remaining Jobs
— — Check which jobs are in the
memory and lets you cancel
chosen jobs.
32
Miscellaneous Compatibility Normal*
Basic
Adjusts the transmissions
that are having problems.
111
Distinctive Off*
Set (On)
Uses the Telephone
company's Distinctive Ring
subscriber service to
register the ring pattern with
the machine.
39
Caller ID Display#
Print Report
View or print a list of the last
30 Caller IDs stored in the
memory.
41
Level1 Level2 Level3 Options Descriptions Page
The factory settings are shown in Bold with an asterisk.
124
LAN TCP/IP(Wired) BOOT Method Auto*
Static
RARP
BOOTP
DHCP
Chooses the BOOT method
that best suits your needs.
See
Network
User's
Guide
on the
CD-
ROM
IP Address [000-255].
[000-255].
[000-255].
[000-255]
Enter the IP address.
Subnet Mask [000-255].
[000-255].
[000-255].
[000-255]
Enter the Subnet mask.
Gateway [000-255].
[000-255].
[000-255].
[000-255]
Enter the Gateway
address.
Node Name BRN_XXXXXX Enter the Node name.
WINS Config Auto*
Static
Chooses the WINS
configuration mode.
WINS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP address of
the primary or secondary
server.
DNS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP address of
the primary or secondary
server.
APIPA On*
Off
Automatically allocates the
IP address from the link-
local address range.
TCP/IP(WLAN) BOOT Method Auto*
Static
RARP
BOOTP
DHCP
Chooses the BOOT method
that best suits your needs.
IP Address [000-255].
[000-255].
[000-255].
[000-255]
Enter the IP address.
Level1 Level2 Level3 Options Descriptions Page
The factory settings are shown in Bold with an asterisk.
Menu and Features
125
LAN
(Continued)
TCP/IP(WLAN)
(Continued)
Subnet Mask [000-255].
[000-255].
[000-255].
[000-255]
Enter the Subnet mask.
See
Network
User's
Guide
on the
CD-
ROM
Gateway [000-255].
[000-255].
[000-255].
[000-255]
Enter the Gateway
address.
Node Name BRW_XXXXXX Enter the Node name.
WINS Config Auto*
Static
Chooses the WINS
configuration mode.
WINS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP address of
the primary or secondary
server.
DNS Server
(Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP address of
the primary or secondary
server.
APIPA On*
Off
Automatically allocates the
IP address from the link-
local address range.
Setup WLAN Setup Wizard — You can configure your
print server.
SecureEasySetup
— You can configure the
wireless network easily.
Level1 Level2 Level3 Options Descriptions Page
The factory settings are shown in Bold with an asterisk.
126
LAN
(Continued)
WLAN Status Status — You can see the current
wireless network status.
See
Network
User's
Guide
on the
CD-
ROM
Signal — You can see the current
wireless network signal
strength.
SSID — You can see the current
SSID.
Comm.Mode — You can see the current
Communication Mode.
Security Mode — You can see the current
wireless network security
settings.
Setup Misc. Wired LAN Auto*
100B-FD
100B-HD
10B-FD
10B-HD
Chooses the Ethernet link
mode.
Time Zone GMT-05:00 Sets the time zone for your
country.
Network I/F — Wired LAN
WLAN
You can choose the
network connection type.
Factory Reset — Yes
No
Restores all wired and
wireless network settings to
the factory default.
Print Reports Transmission — — Prints these lists and
reports.
64
Help List ——
Quick-Dial ——
Fax Journal ——
User Settings ——
Network Config
——
Initial Setup Receive Mode — Fax Only*
Fax/Tel
External TAD
Manual
Choose the receive mode
that best suits your needs.
34
Date/Time — — Puts the date and time on
the LCD and in headings of
faxes you send.
See
Quick
Setup
Guide
Station ID — Fax:
Name:
Set your name and fax
number to appear on each
page you fax.
Tone/Pulse — Tone*
Pulse
Choose the dialing mode.
Level1 Level2 Level3 Options Descriptions Page
The factory settings are shown in Bold with an asterisk.
Menu and Features
127
PhotoCapture ( ) C
Print Settings
Initial Setup
(Continued)
Dial Tone — Detection
No Detection*
You can shorten the dial
tone detect pause.
111
Local Language
(Canada only)
— English*
French
Allows you to change the
LCD language for your
country.
See
Quick
Setup
Guide
Level1 Level2 Level3 Options Descriptions Page
View Photo(s) — — See the print
settings table
below.
You can preview your
photos on the LCD.
78
Print Index ——6 Images/Line
Fast
5 Images/Line
Photo
You can print a thumbnail
page.
79
Print All Photos
— — See the print
settings table
below.
You can print all photos in
your media card.
79
Print Photos — — See the print
settings table
below.
You can print an individual
image.
79
Option1 Option2 Option3 Option4 Descriptions Page
Print Quality Normal
Photo*
— — Choose the print quality. 82
Paper&Size
Letter Glossy
*
4"x 6" Glossy
5"x 7" Glossy
A4 Glossy
Letter Plain
A4 Plain
Letter Inkjet
A4 Inkjet
4"x 6" Inkjet
4"x 3"
5"x 3.5"
6"x 4"
7"x 5"
8"x 6"
Max. Size
— Choose the paper and print
size.
82
The factory settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
The factory settings are shown in Bold with an asterisk.
128
Brightness
— — Adjusts the brightness. 82
Contrast
— — Adjusts the contrast. 82
True2Life On
Off*
White Balance
Adjusts the hue of the white
areas.
82
Sharpness
Enhances the detail of the
image.
Color Density
Adjusts the total amount of
color in the image.
Cropping On*
Off
— — Crops the image around the
margin to fit the paper size
or print size. Turn this
feature off if you want to
print whole images or
prevent unwanted
cropping.
83
Borderless On*
Off
— — Expands the printable area
to fit the edges of the paper.
83
Set New Default
Yes
No
— — You can save your print
settings.
84
Factory Reset Yes
No
— — You can restore all the
settings to factory settings.
84
Option1 Option2 Option3 Option4 Descriptions Page
The factory settings are shown in Bold with an asterisk.
Menu and Features
129
Copy ( ) C
Level1 Level2 Level3 Options Descriptions Page
Quality ——Fast
Normal*
Best
Choose the Copy resolution
for your type of document.
69
Enlarge/Reduce
——50%
69% A4iA5
78% LGLiLTR
83% LGLiA4
93% A4iLTR
97% LTRiA4
100%*
104% EXEiLTR
142% A5iA4
186%
4"x6"iLTR
198% 4"x6"iA4
200%
Custom(25-400%)
You can choose the
enlargement or reduction
ratio for your type of
document.
69
Paper Type ——Plain*
Inkjet
Glossy
Transparency
Choose the paper type that
matches the paper in the
tray.
70
Paper Size ——Letter*
Legal
A4
A5
4"x6"
Choose the paper size that
matches the paper in the
tray.
70
Brightness ——
Adjusts the brightness of
copies.
70
Contrast ——
Adjusts the contrast of
copies.
71
The factory settings are shown in Bold with an asterisk.
130
Color Adjust Red —
Adjusts the amount of Red
in copies.
71
Green —
Adjusts the amount of
Green in copies.
Blue —
Adjusts the amount of Blue
in copies.
Stack/Sort ——Stack*
Sort
You can choose to stack or
sort multiple copies.
71
Page Layout ——Off(1 in 1)*
2in1(P)
2in1(L)
4in1(P)
4in1(L)
Poster(3 x 3)
You can make N in 1 or
Poster copies.
72
Set New Default
——Yes
No
You can save your copy
settings.
73
Factory Reset ——Yes
No
You can restore all the
settings to factory settings.
73
Level1 Level2 Level3 Options Descriptions Page
The factory settings are shown in Bold with an asterisk.
Menu and Features
131
Fax ( ) C
Level1 Level2 Level3 Options Descriptions Page
Fax Resolution
——Standard*
Fine
S.Fine
Photo
Sets the resolution for
outgoing faxes.
29
Contrast ——Auto*
Light
Dark
Changes the lightness or
darkness of faxes you
send.
29
Speed-Dial ——Alphabetical
Order
Numerical Order
You can dial by pressing
only a few keys (and Start).
48
Outgoing Call Send a fax
Add to Speed-
Dial
Delete
— — You can choose a number
from the Outgoing Call
history and then send a fax
to it, add it to Speed-Dial, or
delete it.
49
Caller ID hist.
Send a fax
Add to Speed-
Dial
Delete
— — You can choose a number
from the Caller ID history
and then send a fax to it,
add it to Speed-Dial, or
delete it.
50
Broadcasting Add Number
Complete
— — You can send the same fax
message to more than one
fax number.
28
Delayed Fax — — — Sets the time of day in
24-hour format that the
delayed faxes will be sent.
31
Batch TX ——On
Off*
Combines delayed faxes to
the same fax number at the
same time of day into one
transmission.
31
Real Time TX ——On
Off*
You can send a fax without
using the memory.
30
Polled TX ——On
Off*
Sets up your machine with
an document to be
retrieved by another fax
machine.
66
Polling RX ——On
Off*
Sets up your machine to
poll another fax machine.
65
Overseas Mode ——On
Off*
If you are having difficulty
sending faxes overseas,
set this to On.
31
The factory settings are shown in Bold with an asterisk.
132
Scan ( ) C
Scan Size ——A4
Letter*
Adjust the scan area of the
scanner glass to the size of
the document.
27
Set New Default
——Yes
No
You can save your fax
settings.
31
Factory Reset ——Yes
No
You can restore all the
settings to factory settings.
32
Level1 Option1 Option2 Option3 Descriptions Page
Scan to E-mail
— — — You can scan a black &
white or a color document
into your E-mail application.
See
Software
User's
Guide
on the
CD-ROM
Scan to Image
— — — You can scan a color
picture into your graphics
application.
Scan to OCR — — — You can have your text
document converted to an
editable text file.
Scan to File — — — You can scan a black &
white or a color document
into your computer.
Scan to Card 150 dpi Color*
300 dpi Color
600 dpi Color
200x100 dpi B/W
200 dpi
B/W
PDF/JPEG
PDF/JPEG
PDF/JPEG
TIFF/PDF
TIFF/PDF
(File Name)
XXXXXXXX
You can choose the Scan
resolution, file format and
enter a file name for your
document.
84
The factory settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
The factory settings are shown in Bold with an asterisk.
Menu and Features
133
Entering Text C
When you are setting certain menu
selections, such as the Station ID, you may
need to enter text into the machine. Most
number keys have three or four letters printed
on keys. The keys for 0, # and l do not have
printed letters because they are used for
special characters.
By pressing the proper number key
repeatedly, you can access the character you
want.
Putting spaces C
To enter a space in a fax number, press c
once between numbers. To enter a space in
a name, press c twice between characters.
Making corrections C
If you entered an incorrect letter and want to
change it, press d to move the cursor under
the incorrect character. Then press Clear. All
the letters to the right of the cursor will be
deleted. Re-enter the correct character. You
can also back up and type over incorrect
letters.
Repeating letters C
If you need to enter a letter that is on the
same key as the letter before, press c to
move the cursor to the right before you press
the key again.
Special characters and symbols C
Press l, # or 0, repeatedly until you see the
special character or symbol you want.
Press
Key
one
time
two
times
three
times
four
times
2 ABC2
3 DEF3
4 GH I 4
5 JKL5
6 MNO6
7 PQRS
8 TUV8
9 WXYZ
Press l for (space) ! " # $ % & ' ( ) l
+ , - . / m
Press # for : ; < = > ? @ [ ] ^ _
Press 0 for É À È Ê Î Ç Ë Ö 0
134
D
Product description D
General D
Specifications D
Memory Capacity 16 MB
ADF (automatic document
feeder)
Up to 10 pages
Temperature: 68° F - 86° F (20° C - 30° C)
Humidity: 50% - 70%
Paper: [20 lb (80 g/m
2
)] A4Letter size
Paper Tray
100 Sheets [20 lb (80 g/m
2
)]
Printer Type Ink Jet
Print Method Piezo with 74 × 5 nozzles
LCD (liquid crystal display) 2.5 in. (63.5 mm) Color LCD
Power Source AC 100 to 120V 50/60Hz
Power Consumption Off Mode:
Standby:
Operating:
Average 4 W
Average 10 W
Average 25 W
Specifications
135
1
This depends on printing conditions.
Dimensions
Weight 13.2 lb (6 kg)
Noise Operating:
42.5 to 51 dB
1
Temperature Operating:
Best Print
Quality:
50° F to 95° F (10 to 35° C)
68° F to 91° F (20 to 33° C)
Humidity Operating:
Best Print
Quality:
20 to 80% (without condensation)
20 to 80% (without condensation)
12.7 inch (322 mm)
13.6 inch (345 mm)
14.2 inch (361 mm)
14.7 inch (373 mm)
6.5 inch
(165 mm)
6.9 inch
(174 mm)
14.8 inch (375 mm)
13.7 inch (347 mm)
15.8 inch (402 mm)
17.9 inch (455 mm)
136
Print media D
1
Use only transparencies recommended for inkjet printing.
2
For glossy paper or transparencies, we recommend removing printed pages from the output paper tray immediately
after they exit the machine to avoid smudging.
3
Legal paper cannot be stacked on the output paper tray.
4
See Paper type and size for each operation on page 14.
Paper Input Paper Tray
Paper type:
Plain paper, inkjet paper (coated paper), glossy paper
2
,
transparencies
1 2
and envelopes
Paper size:
Letter, Legal
3
, Executive, A4, A5, A6, JIS_B5, envelopes
(commercial No.10, DL, C5, Monarch, JE4), Photo card,
Index card and Post card
4
.
For more details, see Paper weight, thickness and
capacity on page 15.
Maximum paper tray capacity: Approx. 100 sheets of
20 lb (80 g/m)
2
plain paper
Paper Output Up to 25 sheets of Letter plain paper (Face up print delivery
to the output paper tray)
2
Specifications
137
Copy D
1
Does not include the time it takes to feed the paper. Based on Brother standard pattern. (Fast mode/Stack Copy) Copy
speeds vary with the complexity of the document.
Color/Monochrome Yes/Yes
Document Size ADF Width: 5.8 in. to 8.5 in. (147 mm to 216 mm)
ADF Height: 5.8 in. to 14 in. (147 mm to 356 mm)
Scanner Glass Width: Max. 8.5 in. (216 mm)
Scanner Glass Height: Max. 11.7 in. (297 mm)
Copy Width: Max. 8.26 in. (210 mm)
Copy Speed
Black: Up to 17 pages/minute (Letter paper)
1
Color: Up to 11 pages/minute (Letter paper)
1
Multiple Copies Stacks/Sorts up to 99 pages
Enlarge/Reduce 25% to 400% (in increments of 1%)
Resolution Plain, inkjet or glossy paper:
(Black & White)
Scans up to 1200×1200 dpi
Prints up to 1200×1200 dpi
(Color)
Scans up to 600×1200 dpi
Prints up to 600×1200 dpi
OHP/Transparency:
Scans up to 600×600 dpi
Prints up to 1200×1200 dpi
138
PhotoCapture Center™ D
1
xD-Picture Card™ Conventional Card 16MB-512MB
xD-Picture Card™ Type M 512MB-1GB
2
Progressive JPEG format is not supported.
3
See Paper type and size for each operation on page 14.
Available Media
CompactFlash
®
(Type I only)
(Microdrive™ is not compatible)
(Compact I/O card such as Compact LAN card and
Compact Modem card are not supported.)
SmartMedia
®
(3.3V)
(Not available for use with ID)
Memory Stick
®
Memory Stick Pro™
(Not available for music data with MagicGate™)
MultiMediaCard™
Secure Digital™
xD-Picture Card™
1
File Extension
(Media Format)
(Image Format)
DPOF, EXIF, DCF
Photo Print:JPEG
2
Scan to Card:JPEG, PDF (Color)
TIFF, PDF (Black)
Color Enhancement True2Life
Number of Files Up to 999 files in the media card
Folder File must be in the 3rd folder level of the Media Card.
Borderless
Letter, A4, Photo Card (4" × 6")
3
Specifications
139
Fax D
1
‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, MMR code).
Specifications and printed materials are subject to change without prior notice.
2
‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, MMR code). Specifications
and printed materials are subject to change without prior notice.
Compatibility ITU-T Group 3
Coding System MH/MR/MMR/JPEG
Modem Speed Automatic Fallback
14400 bps
Document Size ADF Width: 5.8 in. to 8.5 in. (147 mm to 216 mm)
ADF Height: 5.8 in. to 14 in. (147 mm to 356 mm)
Scanner Glass Width: Max. 8.5 in. (216 mm)
Scanner Glass Height: Max. 11.7 in. (297 mm)
Scanning Width 8.2 in. (208 mm)
Printing Width 8.03 in. (204 mm)
Gray Scale 256 levels
Polling Types Standard, Sequential: (Black only)
Contrast Control Automatic/Light/Dark
(manual setting)
Resolution Horizontal 203 dot/in. (8 dot/mm)
Vertical
Standard
98 line/in. (3.85 line/mm) (Monochrome)
196 line/in. (7.7 line/mm) (Color)
Fine
196 line/in. (7.7 line/mm) (Monochrome/Color)
Photo
196 line/in. (7.7 line/mm) (Monochrome)
Superfine
392 line/in. (15.4 line/mm) (Monochrome)
Speed-Dial 80 stations
Broadcasting 130 stations
Automatic Redial 1time after 5minutes
Auto Answer 0, 1, 2, 3 or 4 rings
Communication Source Public switched telephone network.
Memory Transmission
Up to 200
1
/170
2
pages
Out of Paper Reception
Up to 480
1
/400
2
pages
140
Scanner D
1
Windows
®
XP in this User’s Guide includes Windows
®
XP Home Edition, Windows
®
XP Professional, and Windows
®
XP Professional x64 Edition.
2
Maximum 1200 × 1200 dpi scanning when using the WIA Driver for Windows
®
XP (resolution up to 19200 × 19200 dpi
can be selected by using the Brother scanner utility).
3
XP Professional x64 Edition drivers are available for download from http://solutions.brother.com.
Note
Mac OS
®
X scanning is supported in Mac OS
®
X 10.2.4 or greater.
Color/Monochrome Yes/Yes
TWAIN Compliant
Yes (Windows
®
98/98SE/Me/2000 Professional/XP
1
/XP
Professional x64 Edition
1 3
)
Mac OS
®
9.1-9.2/Mac OS
®
X 10.2.4 or greater
WIA Compliant
Yes (Windows
®
XP
1
)
Color Depth 36 bit color Processing (Input)
24 bit color Processing (Output)
Resolution
Up to 19200 × 19200 dpi (interpolated)
2
Up to 600 × 2400 dpi (optical)
Scanning Speed Color: up to 5.58 sec.
Black: up to 3.54 sec.
(Letter size at 100 × 100 dpi)
Document Size ADF Width: 5.8 in. to 8.5 in. (147 mm to 216 mm)
ADF Height: 5.8 in. to 14 in. (147 mm to 356 mm)
Scanner Glass Width: Max. 8.5 in. (216 mm)
Scanner Glass Height: Max. 11.7 in. (297 mm)
Scanning Width 8.26 in. (210 mm)
Gray Scale 256 levels
Specifications
141
Printer D
1
Windows
®
XP in this User’s Guide includes Windows
®
XP Home Edition, Windows
®
XP Professional, and Windows
®
XP Professional x64 Edition.
2
Output image quality varies based on many factors including, but not limited to input image resolution and quality and
print media.
3
Based on Brother standard pattern.
Letter size in draft mode.
Does not include the time it takes to feed the paper.
4
When you set the Borderless feature to On.
5
See Paper type and size for each operation on page 14.
6
XP Professional x64 Edition drivers are available for download from http://solutions.brother.com.
Interfaces D
1
Your machine has a USB 2.0 Full-speed interface. This interface is compatible with USB 2.0 Hi-Speed; however, the
maximum data transfer rate will be 12 Mbits/s. The machine can also be connected to a computer that has a USB 1.1 interface.
Printer Driver
Windows
®
98/98SE/Me/2000 Professional / XP
1
and XP
Professional x 64 Edition
1 6
driver supporting Brother Native
Compression mode and bi-directional capability
Brother Ink Driver
For Mac OS
®
9.1-9.2/Mac OS
®
X 10.2.4 or greater
Resolution
Up to 1200 × 6000 dpi
2
1200 × 1200 dpi
600 × 600 dpi
600 × 150 dpi
Print Speed
Up to 20 pages/minute (Black)
3
Up to 15 pages/minute (Color)
3
Printing Width
8.03 in. [8.5 in. (borderless)]
4
Disk-Based Fonts 35 TrueType
Borderless Letter, A4, A6, Photo Card, Index Card, Post Card,
Envelope
5
USB A USB 2.0 interface cable that is not longer than 6 feet
(2.0 m).
1
LAN cable Ethernet UTP cable category 5 or greater.
Wireless LAN Your machine supports IEEE 802.11b/g wireless
communication with your wireless LAN using Infrastructure
mode or a wireless Peer-to-Peer connection in Ad-Hoc
Mode.
Specifications
143
Consumable items D
Ink The machine uses individual Black, Yellow, Cyan and Magenta ink
cartridges that are separate from the print head assembly.
Service Life of Ink
Cartridge
Standard Black - Approximately 500 pages at 5% coverage
Yellow, Cyan and Magenta - Approximately 400 pages at 5%
coverage
The above figures are based upon the following assumptions:
Continuous printing at a resolution of 600 × 600 dpi in normal
mode after installing new ink cartridge;
The printing frequency;
The number of pages printed;
Periodic, automatic, print head assembly cleaning (Your
machine will clean the print head assembly periodically. This
process will use a small amount of ink); and,
Ink remaining in cartridge identified as ‘empty’ (It is necessary to
leave a small amount of ink in the ink cartridge to prevent air
from drying out and damaging the print head assembly).
Replacement
Consumables
<Black> LC41BK <Cyan> LC41C
<Magenta> LC41M <Yellow> LC41Y
144
Network (LAN) D
Note
• BRAdmin Professional is not supported in Mac OS
®
.
• Wireless LAN is not available for Mac OS
®
9.1-9.2.
• BRAdmin Light is available for Mac OS
®
X 10.2.4 or greater users. For more information,
please visit the Brother Solutions Center (http://solutions.brother.com).
• Network Scanning and Remote Setup are available for Mac
®
OS 10.2.4 or greater.
LAN You can connect your machine to a network for Network Printing,
Network Scanning and PC Fax Send and PC Fax Receive
(Windows
®
only). Also included is Brother BRAdmin Professional
Network Management software.
Support for
Windows
®
98/98SE/Me/2000/XP
Mac OS
®
9.1 - 9.2, Mac OS
®
X 10.2.4 or greater
Ethernet 10/100 BASE-TX Auto Negotiation (Wired LAN)
IEEE 802.11 b/g (Wireless LAN)
Protocols TCP/IP
ARP, RARP, BOOTP, DHCP, APIPA, NetBIOS, WINS, LPR/LPD,
Port9100, mDNS, FTP, TELENET, SNMP, TFTP, Scanner port
Network Security SSID/ESSID, 128 (104) / 64 (40) bit WEP, WPA-Personal (TKIP)
SecureEasySetup™ Yes (simple setup with your SecureEasySetup™-capable router)
145
E
This is a comprehensive list of features and terms that appear in Brother manuals. Availability of
these features depends on the model you purchased.
Glossary E
ADF (automatic document feeder)
The document can be placed in the ADF
and scanned one page at a time
automatically.
Auto Reduction
Reduces the size of incoming faxes.
Automatic Redial
A feature that enables your machine to
redial the last fax number after five
minutes if the fax did not go through
because the line was busy.
Backup Print
Your machine prints a copy of every fax
that is received and stored in memory.This
is a safety feature so you will not lose
messages during a power failure.
Batch Transmission
(Black and white faxes only) As a cost
saving feature, all delayed faxes to the
same fax number can be sent as one
transmission.
Beeper Volume
Volume setting for the beep when you
press a key or make an error.
Brightness
Changing the Brightness makes the whole
image lighter or darker.
Broadcasting
The ability to send the same fax message
to more than one location.
Caller ID
A service purchased from the telephone
company that lets you see the number (or
name) of the party calling you.
Cancel Job
Cancels a programmed job, like Delayed
Fax or Polling.
CNG tones
The special tones (beeps) sent by fax
machines during automatic transmission
to tell the receiving machine that a fax
machine is calling.
Coding method
Method of coding the information
contained in the document. All fax
machines must use a minimum standard
of Modified Huffman (MH). Your machine
is capable of greater compression
methods, Modified Read (MR), Modified
Modified Read (MMR) and JPEG, if the
receiving machine has the same
capability.
Communication error (Comm. Error)
An error during fax sending or receiving,
usually caused by line noise or static.
Compatibility group
The ability of one fax unit to communicate
with another. Compatibility is assured
between ITU-T Groups.
Contrast
Setting to compensate for dark or light
documents, by making faxes or copies of
dark documents lighter and light
documents darker.
Delayed Fax
Sends your fax at a specified time later.
Distinctive Ring
A subscriber service purchased from the
telephone company that gives you
another phone number on an existing
phone line. The Brother machine uses the
new number to simulate a dedicated fax
line.
146
Dual Access
Your machine can scan outgoing faxes or
scheduled jobs into memory at the same
time it is sending a fax from memory or
receiving or printing an incoming fax.
Easy Receive
Enables your machine to respond to CNG
tones if you interrupt a fax call by
answering it.
ECM (Error Correction Mode)
Detects errors during fax transmission
and resends the pages of the fax that had
an error.
Extension phone
A telephone using the same line as your
fax but plugged into a separate wall jack.
External phone
A telephone that is plugged into the EXT
jack of your machine.
F/T Ring Time
The length of time that the Brother
machine rings (when the Receive Mode
setting is Fax/Tel) to notify you to pick up
a voice call that it answered.
Fax Forwarding
Sends a fax received into the memory to
another pre-programmed fax number.
Fax Receive Code
Press this code (l 5 1) when you answer
a fax call on an extension or external
phone.
Fax Storage
You can store received faxes in memory.
Fax tones
The signals sent by sending and receiving
fax machines while communicating
information.
Fax/Tel
You can receive faxes and telephone
calls. Do not use this mode if you are
using a telephone answering device
(TAD).
Fine resolution
Resolution is 203 × 196 dpi. It is used for
small print and graphs.
Gray scale
The shades of gray available for copying
and faxing photographs.
Group number
A combination of Speed-Dial numbers
that are stored in a Speed-Dial location for
Broadcasting.
Help list
A printout of the complete Menu table that
you can use to program your machine
when you do not have the User's Guide
with you.
Fax Journal
Lists information about the last 200
incoming and outgoing faxes. TX means
Transmit. RX means Receive.
Journal Period
The pre-programmed time period
between automatically printed Fax
Journal Reports. You can print the Fax
Journal on demand without interrupting
the cycle.
LCD (liquid crystal display)
The display screen on the machine that
shows interactive messages during On-
Screen Programming and shows the date
and time when the machine is idle.
Manual fax
When you lift the handset of your external
telephone or press Hook you can hear the
receiving fax machine answer before you
press Black Start or Color Start to begin
sending.
Menu mode
Programming mode for changing your
machine's settings.
OCR (optical character recognition)
The bundled ScanSoft
®
OmniPage
®
software application converts an image of
text to text you can edit.
Glossary
147
Out of Paper Reception
Receives faxes into the machine's
memory when the machine is out of paper.
Overseas Mode
Makes temporary changes to the fax
tones to accommodate noise and static on
overseas phone lines.
Paging
This feature enables your machine to call
your pager when a fax is received into its
memory. The machine will also page for
voice messages.
Pause
Allows you to place a 3.5 second delay in
the dialing sequence stored on Speed-
Dial numbers. Press Redial/Pause as
many times as needed for longer pauses.
PhotoCapture Center™
Allows you to print digital photos from your
digital camera at high resolution for photo
quality printing.
Photo resolution
A resolution setting that uses varying
shades of gray for the best representation
of photographs.
Polling
The process of a fax machine calling
another fax machine to retrieve waiting fax
messages.
Pulse
A form of rotary dialing on a telephone
line.
Quick Dial List
A listing of names and numbers stored in
Speed-Dial memory, in numerical order.
Real Time Transmission
When memory is full, you can send faxes
in real time.
Remaining jobs
You can check which jobs are waiting in
memory and cancel jobs individually.
Remote Access Code
Your own four-digit code (---l) that allows
you to call and access your machine from
a remote location.
Remote Retrieval Access
The ability to access your machine
remotely from a touch tone phone.
Resolution
The number of vertical and horizontal lines
per inch. See: Standard, Fine, Super Fine
and Photo.
Ring Delay
The number of rings before the machine
answers in Fax Only and Fax/Tel
mode.
Ring Volume
Volume setting for the machine's ring.
Scanning
The process of sending an electronic
image of a paper document into your
computer.
Scan to Card
You can scan a black and white or color
document into a Media Card. Black and
white images will be in TIFF or PDF file
format and images may be in PDF or
JPEG file format.
Search
An electronic, alphabetical listing of stored
Speed-Dial and Group numbers.
Speed-Dial
A pre-programmed number for easy
dialing. You must press the
Search/Speed Dial, and the two digit
code, and Black Start or Color Start to
start the dialing process.
Standard resolution
203 × 97 dpi. It is used for regular size text
and quickest transmission.
Station ID
The stored information that appears on
the top of faxed pages. It includes the
sender's name and fax number.
148
Super Fine resolution
392 × 203 dpi. Best for very small print
and line art.
TAD (telephone answering device)
You can connect an external device or
answering machine to the EXT. jack of
your machine.
Telephone Answer Code (For Fax/Tel
mode only)
When the machine answers a voice call, it
pseudo/double-rings. You can pick up at
an extension phone by pressing this code
(# 5 1).
Temporary settings
You can choose certain options for each
fax transmission and copy without
changing the default settings.
Tone
A form of dialing on the telephone line
used for Touch Tone telephones.
Transmission
The process of sending faxes over the
phone lines from your machine to the
receiving fax machine.
Transmission Verification Report
A listing for each fax sent, that shows its
date, time and number.
True2Life
®
Adjusts the color in the image for better
print quality by improving sharpness,
white balance and color density.
User Settings
A printed report that shows the current
settings of the machine.
Index
149
F
A
Access codes, storing and dialing ............54
Accessories and supplies
......................... iii
ADF (automatic document feeder)
.... 11, 26
ADF cover
..............................................103
Answering machine (TAD)
.......................43
connecting
............................................44
Apple
®
Macintosh
®
See Software User's Guide on the
CD-ROM.
..................................................
Automatic
fax receive
............................................34
Easy Receive
.....................................36
B
Broadcasting ............................................28
setting up Groups for
............................52
Brother
accessories and supplies
....................... iii
Brother numbers
......................................i
Customer Service
................................... ii
FAQs (frequently asked questions)
......... i
fax back system
...................................... ii
product support
....................................... ii
Warranties
................................... iv, v, vii
C
Caller ID ...................................................41
print list
.................................................42
view list
.................................................42
Canceling
Fax Forwarding
.....................................61
jobs awaiting redial
...............................32
Paging
...................................................61
Cleaning
paper pick-up roller
.............................117
print head
............................................112
printer platen
.......................................117
scanner
...............................................116
Connecting
external TAD
.........................................43
external telephone
................................43
two-line external TAD or telephone
......45
Consumable items
.................................143
Control panel overview
.............................. 6
ControlCenter2
See Software User's Guide on the
CD-ROM.
.................................................
Copy
brightness
............................................. 70
color saturation
..................................... 71
contrast
................................................ 71
enlarge/reduce
..................................... 69
enter Copy mode
.................................. 68
multiple
................................................. 68
out of memory
...................................... 73
page layout
........................................... 72
paper size
............................................. 70
paper type
............................................ 70
quality
................................................... 69
Return to default
................................... 73
set new default
..................................... 73
single
.................................................... 68
sort (ADF only)
..................................... 71
using ADF
............................................ 68
Cordless phone
....................................... 46
Credit card numbers
................................ 54
Custom telephone features on a
single line
.....................................46, 109
D
Dialing
a pause
................................................ 50
access codes and credit card numbers
54
Caller ID history
.................................... 50
Groups
................................................. 28
manual
................................................. 48
Outgoing Call
....................................... 49
Speed-Dial
........................................... 48
Distinctive Ring
........................................ 39
setting ring pattern
............................... 40
turning off
............................................. 40
Dual Access
............................................ 30
E
Easy Receive .......................................... 36
ECM (Error Correction Mode)
................. 10
Envelopes
.......................................... 14, 17
Error messages on LCD
.......................... 99
150
Comm. Error .........................................99
Ink Empty
............................................100
Near Empty
.........................................100
No Paper Fed
......................................100
Not Registered
......................................48
Out of Memory
....................................101
while scanning a document
................73
Unable to Change
...............................101
Unable to Clean
..................................101
Unable to Init.
......................................101
Unable to Print
....................................101
Unable to Scan
...................................101
External telephone, connecting
................43
F
Fax codes
changing
........................................ 47, 60
Fax Receive Code
......................... 36, 38
Remote Access Code
...........................60
Telephone Answer Code
......................38
Fax Forwarding
changing remotely
.......................... 61, 62
programming a number
.........................55
Fax Preview
.............................................57
Fax Storage
.............................................56
printing from memory
............................37
turning on
..............................................56
Fax, from PC
See Software User's Guide on the
CD-ROM.
..................................................
Fax, stand-alone
receiving
................................................34
at end of conversation
........................37
difficulties
................................ 106, 107
Easy Receive
.....................................36
F/T Ring Time, setting
........................35
Fax Forwarding
..................................61
from extension phone
........................38
Paging
................................................55
phone line interference
....................111
printing from memory
.........................37
Receive Mode, choosing
....................34
reducing to fit on paper
......................36
retrieving from a remote site
..............62
Ring Delay, setting
.............................35
sending
.......................................... 26, 65
at end of conversation
........................32
Broadcasting
......................................28
canceling from memory
......................32
color fax
............................................. 27
contrast
............................................. 29
delayed batch transmission
............... 31
delayed fax
........................................ 31
enter Fax mode
................................. 26
from memory (Dual Access)
.............. 30
from scanner glass
............................ 27
manual
.............................................. 32
overseas
............................................ 31
phone line interference
.................... 111
Real Time Transmission
.................... 30
Resolution
......................................... 29
return to factory setting
..................... 32
set new default
.................................. 31
Fax/Tel mode
answering at extension phones
............ 38
double-ringing (voice calls)
................... 35
F/T Ring Time
....................................... 35
Fax Receive Code
................................ 38
Ring Delay
............................................ 35
Telephone Answer Code
...................... 38
FCC notices
............................................. 95
G
Gray scale ..................................... 139, 140
Groups for Broadcasting
......................... 52
H
HELP
LCD messages
................................... 120
using Menu keys
............................. 120
Menu Table
........................................ 121
Hook key
................................................... 6
I
Ink cartridges
checking ink volume
........................... 114
replacing
............................................. 117
Ink Dot Counter
..................................... 117
J
Jacks
convert to RJ11 jack
triplex adapter
................................... 45
EXT
external telephone
............................. 43
151
TAD (answering machine) .................43
Jams
document
............................................103
paper
...................................................103
L
LCD (liquid crystal display) ....................120
Brightness
.............................................24
Contrast
................................................23
Dim Timer
.............................................24
Help List
................................................64
Off Timer
...............................................24
M
Macintosh
®
See Software User's Guide on the
CD-ROM.
..................................................
Maintenance, routine
.............................116
Manual
dialing
...................................................48
receive
..................................................34
transmission
..........................................32
Memory Storage
....................................120
Mode, entering
Copy
.....................................................68
Fax
........................................................26
Scan
........................................................6
Multi-line connections (PBX)
....................46
N
Network
Printing
See Network User's Guide on the
CD-ROM.
...............................................
Scanning
See Software User's Guide on the
CD-ROM.
...............................................
O
Out of Area (Caller ID) .............................41
P
Paging ......................................................55
Paper
.............................................. 13, 136
Size
...................................................... 21
size of document
.................................. 11
Type
..................................................... 21
PaperPort
®
See Software User's Guide and PaperPort
®
User’s Guide on the CD-ROM.
.................
Phone line
connections
.......................................... 44
difficulties
........................................... 108
multi-line (PBX)
.................................... 46
roll over lines
........................................ 45
two-line phone system
......................... 45
Phone line interference
......................... 111
PhotoCapture Center™
Borderless
............................................ 83
CompactFlash
®
.................................... 76
Cropping
............................................... 83
DPOF printing
...................................... 80
from PC
See Software User's Guide on the
CD-ROM.
..............................................
Memory Stick Pro™
............................. 76
Memory Stick
®
..................................... 76
MultiMediaCard™
................................ 76
Preview photos
..................................... 78
Print settings
Brightness
......................................... 82
Contrast
............................................. 82
Paper type & size
.............................. 82
Quality
............................................... 82
Return to factory setting
.................... 84
Set new default
................................. 84
True2Life
®
......................................... 82
Printing Index
....................................... 79
Printing photos
..................................... 79
Printng all photos
................................. 79
Scan to Card
........................................ 84
SecureDigital™
.................................... 76
SmartMedia
®
........................................ 76
specifications
...................................... 138
xD-Picture Card™
................................ 76
Power failure
......................................... 120
Presto! PageManager
®
See Help in Presto! PageManager
®
to
access the User’s Guide.
.........................
Print
area
...................................................... 16
difficulties
...................................106, 107
drivers
................................................ 141
fax from memory
.................................. 37
152
improving quality .................................112
paper jams
..........................................104
report
.....................................................64
resolution
............................................141
specifications
......................................141
Programming your machine
...................120
Q
Quick-Dial
Access codes and credit card numbers
setting up
...........................................54
Broadcasting
.........................................28
using Groups
......................................28
Group dial
changing
..................................... 51, 52
setting up Groups for Broadcasting
...52
Search
............................................ 48, 49
Speed-Dial
changing
..................................... 51, 52
setting up by 2-digit location
..............50
setting up from Caller ID history
.........51
setting up from outgoing calls
............51
using
..................................................48
R
Receive Mode ..........................................34
External TAD
.........................................34
Fax Only
................................................34
Fax/Tel
..................................................34
Manual
..................................................34
Redial/Pause
............................................49
Reducing
copies
....................................................69
incoming faxes
......................................36
Remote Retrieval
.....................................60
access code
..........................................60
commands
............................................61
getting your faxes
..................................62
Remote Setup
See Software User's Guide on the
CD-ROM.
..................................................
Reports
....................................................63
Caller ID List
.........................................42
Fax Journal
...........................................64
Journal Period
....................................63
Help List
................................................64
how to print
...........................................64
Network Configuration
..........................64
Quick-Dial List ...................................... 64
Transmission Verification
...............63, 64
User Settings
........................................ 64
Resolution
copy
.................................................... 137
fax
....................................................... 139
print
.................................................... 141
scan
.................................................... 140
setting for next fax
................................ 29
Ring Delay, setting
.................................. 35
S
Safety Instructions .............................90, 94
Scanning
See Software User's Guide on the
CD-ROM.
..................................................
Shipping the machine
............................ 114
Speed-Dial
changing
.........................................51, 52
dialing
................................................... 48
storing
................................................... 50
T
TAD (telephone answering device),
external
.....................................34, 43, 45
connecting
......................................43, 44
receive mode
........................................ 34
recording OGM
..................................... 44
with two-line jack
.................................. 45
Text, entering
........................................ 133
special characters
.............................. 133
Troubleshooting
....................................... 99
checking ink volume
........................... 114
document jam
..................................... 103
error messages on LCD
....................... 99
if you are having difficulty
copying
............................................ 109
incoming calls
.................................. 109
Network
........................................... 110
phone line or connections
............... 108
PhotoCapture Center™
................... 110
printing
............................................ 106
printing received faxes
.................... 107
receiving faxes
................................ 108
scanning
.......................................... 109
sending faxes
.................................. 108
software
........................................... 109
paper jam
........................................... 104
153
print quality .........................................112
True2Life
®
PhotoCapture Center™ ........................82
Two-line phone system
............................45
V
Volume, setting
beeper
...................................................22
ring
........................................................22
speaker
.................................................22
W
Warranties ................................................. iv
Canada
................................................. vii
Notice-Disclaimer
................................... iv
USA
........................................................v
Wireless Network
See Quick Setup Guide and Network
User's Guide on the CD-ROM.
.................
World Wide Web
......................................... i
EQUIPMENT ATTACHMENT LIMITATIONS
(Canada only)
NOTICE
This product meets the applicable Industry Canada technical specifications.
NOTICE
The Ringer Equivalence Number is an indication of the maximum number of devices allowed to
be connected to a telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of the RENs of all the devices
does not exceed five.
Brother International Corporation
100 Somerset Corporate Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
http://www.brother.com
These machines are made for use in the USA and Canada only. We cannot recommend using
them overseas because it may violate the Telecommunications Regulations of that country and
the power requirements of your multi-function center may not be compatible with the power
available in foreign countries. Using USA or Canada models overseas is at your own risk and
may void your warranty.
US/CAN
