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23Warranty
This document sets out the terms and conditions of the product
warranties for Electrolux Appliances. It is an important document.
Please keep it with your proof of purchase documents in a safe place
for future reference should you require service for your Appliance.
1. In this warranty:
(a) ‘acceptable quality’ as referred to in clause 10 of this warranty has the
same meaning referred to in the ACL;
(b) ‘ACL’ means Schedule 2 to the Competition and Consumer
Act 2010;
(c) ‘Appliance’ means any Electrolux product purchased by you and
accompanied by this document;
(d) ‘ASC’ means Electrolux authorised service centres;
(e) ‘Electrolux’ means Electrolux Home Products Pty Ltd of 163
O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect
of Appliances purchased in Australia and Electrolux (NZ) Limited
(collectively ‘Electrolux’) of 3-5 Niall Burgess Road, Mount Wellington,
in respect of Appliances purchased in New Zealand;
(f) ‘major failure’ as referred to in clause 10 of this warranty has the same
meaning referred to in the ACL and includes a situation when an
Appliance cannot be repaired or it is uneconomic for Electrolux,
at its discretion, to repair an Appliance during the Warranty Period;
(g) ‘Warranty Period’ means the Appliance is warranted against
manufacturing defects in Australia and New Zealand for the period of
60 months, subject to this warranty and to the customer meeting the
Warranty Condition.
(h) ‘Warranty Condition’ means:
(i) evidence by the customer that the Appliance was installed by a
licensed air conditioner installer in Australia and in accordance with
Electrolux installation guidelines as set out in the installation manual;
(ii) the Appliance rating is correct for the size and thermal
characteristics of the room;
(iii) the Appliance has been regularly maintained in accordance
with Electrolux guidelines set out in the user manual;
(iv) the Appliance is designed for providing human comfort and
should be used under ambient conditions as set out in the
productspecicationsandgeneralairqualityconditions.
(i) ‘you’ means the purchaser of the Appliance not having purchased
the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. This warranty only applies to Appliances purchased and used in Australia or
New Zealand in normal domestic appliactions and is in addition to (and does
not exclude, restrict, or modify in any way) any non-excludable statutory
warranties in Australia or New Zealand.
3. During the Warranty Period Electrolux or its ASC will, at no extra charge if
your Appliance is readily accessible for service, without special equipment
and subject to these terms and conditions, repair or replace any parts which
it considers to be defective. Electrolux or its ASC may use remanufactured
parts to repair your Appliance. You agree that any replaced Appliances or
parts become the property of Electrolux. This warranty does not apply to
lightglobes,batteries,ltersorsimilarperishableparts.
4. Parts and Appliances not supplied by Electrolux are not covered by
this warranty.
5. To the extent permitted by law, you will bear the cost of transportation,
travel and delivery of the Appliance to and from Electrolux or its ASC. If you
reside outside of the service area, you will bear the cost of:
(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance to and from Electrolux
or its ASC.
In all instances, unless the Appliance is transported by Electrolux or an Electrolux
authorised representative, the Appliance is transported at the owner’s cost and
risk while in transit to and from Electrolux or its ASC.
6. Proof of purchase is required before you can make a claim under
this warranty.
7. You may not make a claim under this warranty unless the defect claimed is
due to faulty or defective parts or workmanship. Electrolux is not liable in the
following situations (which are not exhaustive):
(a) the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional instructions supplied with the
Appliance;
(b) theApplianceismodiedwithoutauthorityfromElectroluxinwriting;
(c) the Appliance’s serial number or warranty seal has been removed
or defaced;
(d) the Appliance was serviced or repaired by anyone other than Electrolux,
an authorised repairer or ASC.
8. This warranty, the contract to which it relates and the relationship between
you and Electrolux are governed by the law applicable where the Appliance
was purchased. Where the Appliance was purchased in New Zealand for
commercial purposes the Consumer Guarantee Act does not apply.
9. To the extent permitted by law and subject to your non-excludable
statutory rights and warranties, Electrolux excludes all warranties and
liabilities (other than as contained in this document) including liability for any
loss or damage whether direct or indirect arising from your purchase, use or
non use of the Appliance.
10. For Appliances and services provided by Electrolux in Australia, the
Appliances come with a guarantee by Electrolux that cannot be excluded
under the ACL. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the Appliance repaired or replaced if the
Appliance fails to be of acceptable quality and the failure does not amount
toamajorfailure.Thebenetstoyougivenbythiswarrantyareinaddition
to your other rights and remedies under a law in relation to the Appliances or
services to which the warranty relates.
11. At all times during the Warranty Period, Electrolux shall, at its discretion,
determine whether repair, replacement or refund will apply if an Appliance
has a valid warranty claim applicable to it.
12. For Appliances and services provided by Electrolux in New Zealand, the
Appliances come with a guarantee by Electrolux pursuant to the provisions
of the Consumer Guarantees Act, the Sale of Goods Act and the Fair
Trading Act.
13. To enquire about claiming under this warranty, please follow these steps:
(a) carefully check the operating instructions, user manual and the terms of
this warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
14. You accept that if you make a warranty claim, Electrolux and its ASC may
exchange information in relation to you to enable Electrolux to meet its
obligations under this warranty.
Warranty
FOR SALES IN AUSTRALIA AND NEW ZEALAND
APPLIANCE: KELVINATOR SPLIT SYSTEM AIR CONDITIONER
Important Notice
Before calling for service, please ensure that the steps listed in clause 13 above have been followed.
FOR SERVICE
ortondtheaddressofyournearest
state service centre in Australia
PLEASE CALL 13 13 49
For the cost of a local call (Australia only)
SERVICE AUSTRALIA
ELECTROLUX HOME PRODUCTS
electrolux.com.au
FOR SPARE PARTS
ortondtheaddressofyournearest
state spare parts centre in Australia
PLEASE CALL 13 13 50
For the cost of a local call (Australia only)
FOR SERVICE
ortondtheaddressofyournearest
authorised service centre in New Zealand
FREE CALL 0800 10 66 10
(New Zealand only)
SERVICE NEW ZEALAND
ELECTROLUX (NZ) Limited
electrolux.co.nz
FOR SPARE PARTS
ortondtheaddressofyournearest
state spare parts centre in New Zealand
FREE CALL 0800 10 66 20
(New Zealand only)
KSSAC_Warr_Sep15
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