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Troubleshooting
71
B
Init Unable XX The machine has a mechanical
problem.
(For FAX-2840 and MFC-7240 )
Received fax messages still in memory
will be lost when the machine is turned
off. See Transferring your faxes or Fax
Journal report uu page 74 before
disconnecting the machine so you will
not lose any important messages. Then,
turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
(For FAX-2940)
Turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
If the problem continues, call Brother
Customer Service.
Jam Inside The paper is jammed inside the
machine.
(See Paper is jammed inside the machine
uu page 79.)
Jam Rear The paper is jammed in the back
of the machine.
(See Paper is jammed at the back of the
machine uu page 76.)
Jam Tray The paper is jammed in the paper
tray of the machine.
(See Paper is jammed in the standard paper
tray uu page 75.)
Manual Feed Manual was selected as the
paper source when there was no
paper in the manual feed slot.
Place a sheet of paper in the manual feed
slot. (See Loading paper in the manual feed
slot uu page 11.)
No Paper The machine is out of paper or
paper is not properly loaded in the
paper tray.
Do one of the following:
Refill the paper in the paper tray and
press Start.
Remove the paper and load it again.
Then press Start.
If the problem is not resolved, the paper
pick-up roller may need to be cleaned.
Clean the paper pick-up roller. (See
Advanced User’s Guide: Cleaning the
paper pick-up rollers.)
No Response/Busy The number you dialed does not
answer or is busy.
Verify the number and try again.
No Toner The toner cartridge is not installed
correctly.
Pull out the drum unit. Take out the toner
cartridge and then put it back into the drum
unit.
Error Message Cause Action
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