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24 TROUBLESHOOTING
Parts & Features
Problem Possible Cause Solutions
Doors will not close
correctly or pop
open.
Food packages are blocking
the door open.
• Rearrange food containers to clear the door and door
shelves.
Ice bin, crisper cover, shelves,
door bins, or drawers are out
of position.
• Push bins all the way in and put crisper cover, shelves
and drawers into their correct positions. See the
Operation section for more information.
The doors were removed
during product installation and
not properly replaced.
• Contact the installer to properly install the doors.
Refrigerator is not leveled
properly.
• Contact the installer to properly level the refrigerator.
Doors are difficult
to open.
The gaskets are dirty or sticky.
• Clean the gaskets and the surfaces that they touch.
Rub a thin coat of appliance polish or kitchen wax on
the gaskets after cleaning.
Door was recently closed.
• When you open the door, warmer air enters the
refrigerator. As the warm air cools, it can create a
vacuum. If the door is hard to open, wait one minute to
allow the air pressure to equalize, then see if it opens
more easily.
Refrigerator
wobbles or seems
unstable
Leveling legs are not adjusted
properly.
• Contact the installer to properly level the refrigerator.
Floor is not level.
• It may be necessary to add shims under the leveling
legs or rollers to complete installation.
Lights do not work. LED interior lighting failure.
• The refrigerator compartment lamp is LED interior
lighting, and service should be performed by a qualified
technician.
The interior of
the refrigerator is
covered with dust
or soot.
The refrigerator is located
near a fire source, such as a
fireplace, chimney, or candle.
• Make sure that the refrigerator is not located near a fire
source, such as a fireplace, chimney or candle.
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